Guthrie House Care Home has a Review Score of 9.5 (9.499) out of 10, based on 18 reviews in the last 2 years. Over all time Guthrie House Care Home has 52 reviews.
Review from Ian T (Partner of Resident) published on 20 December 2022
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Review from Christine T (Daughter of Resident) published on 8 December 2022
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Review from Ruth C (Niece of Resident) published on 17 August 2022
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Reply from Katie Barnett, Marketing Executive at Guthrie House Care Home
Unfortunately, this isn’t an appropriate forum to respond in any detail about finances or financial queries. There has been ongoing dialog about your situation and we have received further correspondence from you in the last few days and are in the process of responding to you. In the meantime, the home manager has been in touch with you and this should be your first point of contact for further queries.
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Review from Lauren M (Niece of Resident) published on 16 August 2022
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Reply from Katie Barnett, Marketing Administrator at Guthrie House Care Home
Thank you, Lauren, for your comments about your recent experience at Guthrie House Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Marion A (Daughter-in-law of Resident) published on 27 May 2022
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Review from A A (Daughter of Resident) published on 24 March 2022
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Review from C M (Daughter of Resident) published on 8 March 2022
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Reply from Olivia Shields, Marketing Assistant at Guthrie House Care Home
Thank you for your comments about your recent experience at Guthrie House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Markus F (Friend of Resident) published on 9 December 2021
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Reply from Olivia Shields, Marketing Assistant at Guthrie House Care Home
Thank you, Markus, for your kind comments about our care team. We appreciate you taking the time to leave feedback for Guthrie House Care Home. We are so sorry to hear about your friend but are pleased you felt that our team lived up to expectations and treated them with dignity and the compassion they deserved during their time at our home. If there is anything more we can do, please do not hesitate to reach out.
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Review from M W (Son of Resident) published on 16 November 2021
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Review from Muriel S (Daughter of Resident) published on 6 October 2021
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Review from A D (Friend of Resident) published on 15 September 2021
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Review from A G (Daughter of Resident) published on 12 August 2021
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Review from A F (Son of Resident) published on 12 August 2021
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Review from George M (Son-in-law of Resident) published on 3 August 2021
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Reply from Olivia Shields, Marketing Assistant at Guthrie House Care Home
Thank you for your feedback and for taking the time to share your experience at Guthrie House Care Home. We are so sorry to hear about your father-in-law, but pleased you felt he received great care and hope that his time at our home did see some friendships flourish, especially with the care team. If there is anything more we can do for you and your family, please do not hesitate to reach out.
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Review from Brenda G (Daughter of Resident) published on 22 July 2021
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Review from A C (Daughter of Resident) published on 15 July 2021
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Review from K W (Daughter of Resident) published on 30 June 2021
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Review from Fiona A (Daughter of Resident) published on 30 June 2021
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Review from A M (Daughter of Resident) published on 25 June 2021
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Reply from Olivia Shields, Marketing Assistant at Guthrie House Care Home
Thank you for your comments about your recent experience at Guthrie House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Due to restrictions placed upon us by government and local guidance to keep everyone safe during the pandemic we had to restrict visits to our home for the safety and wellbeing of our residents. We know how difficult this was for families and residents so are now delighted to be able to welcome family members back into our home for safe face-to-face visits. If there is anything more we can do to help, please do not hesitate to get in touch.
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Review from A H (Wife of Resident) published on 16 June 2021
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The Review Score of 9.5 (9.499) out of 10 for Guthrie House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.590 for Guthrie House Care Home is calculated as follows: ( (157 Excellents x 5) + (32 Goods x 4) + (12 Satisfactorys x 3) + (6 Poors x 2) + (3 Very Poors x 1) ) ÷ 210 Ratings = 4.59
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.909 Points relating to the number of positive Reviews for Guthrie House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6. 16 Positive Reviews ÷ 17.6 = 0.909
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 May 2024
How well do we support people's wellbeing? |
Good
(4) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Adequate
(3) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Home Manager
Joined: 2024
With nearly 30 years of leadership in health and social care, Shirley Ramsay is dedicated to providing exceptional person-centred care and empowering her staff to achieve positive outcomes. Her extensive experience includes pivotal roles at Leonard Cheshire, Scottish Autism, and ELCAP, where she consistently achieved top ratings from the Care Inspectorate.
Since joining Guthrie House in April, she has been inspired by the talented and dedicated team. Shirley holds numerous qualifications, including an SVQ 4 in Health and Social Care and is an intermediate trainer in Positive Behavioural Support.
Passionate about outdoor activities, Shirley enjoys swimming, kayaking, jogging, and spending time with her family and friends.
Her greatest pride is her two incredible daughters.
Shirley believes choosing a care home should involve support, transparency, and kindness. She thrives on the diverse challenges of her role and the opportunity to make a positive difference in the lives of residents and their families.