Guthrie House Care Home has a Review Score of 9.5 (9.499) out of 10, based on 18 reviews in the last 2 years. Over all time Guthrie House Care Home has 52 reviews.
Review from Audrey L (Daughter of Resident) published on 16 June 2021
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Review from Betty C (Sister of Resident) published on 16 June 2021
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Review from Angela H (Daughter of Resident) published on 18 January 2021
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Reply from Olivia Shields, Marketing Assistant at Guthrie House Care Home
Thank you, Angela, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Guthrie House Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Lesley E (Daughter of Resident) published on 11 January 2021
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Reply from Kristen Fitzgerald, Marketing Assistant at Guthrie House Care Home
Thank you, Lesley, for your comments about your recent experience at Guthrie House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
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Review from Fiona F (Daughter of Resident) published on 11 January 2021
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Reply from Kristen Fitzgerald, Marketing Assistant at Guthrie House Care Home
Thank you, Fiona, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
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Review from Susan I (Daughter-in-law of Resident) published on 11 January 2021
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Reply from Kristen Fitzgerald, Marketing Assistant at Guthrie House Care Home
Thank you, Susan, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Guthrie House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from A H (Daughter of Resident) published on 3 July 2020
Submitted via Postal Card •
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Reply from Olivia Shields, Marketing Assistant at Guthrie House Care Home
Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Guthrie House Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from M W (Daughter of Resident) published on 10 January 2020
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Reply from Olivia Shields, Marketing Assistant at Guthrie House Care Home
Thank you, Marita, for sharing your recent experience of our home. We are pleased that it has been so positive. Have a fantastic day.
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Review from Christine H (Resident) assisted by family/friend published on 21 October 2019
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Reply from Jasmine Bracken, Marketing Administrator at Guthrie House Care Home
Thank you, Christine, for your comments about your recent experience at Guthrie House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
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Review from Catherine H (Daughter of Resident) published on 18 February 2019
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Reply from Ronnie Cavanagh, Marketing at Guthrie House Care Home
Thank you, Catherine, for letting us know how we are doing at Guthrie House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from L H (Daughter of Resident) published on 6 September 2018
Submitted via Postal Card •
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Reply from Ronnie Cavanagh, Marketing at Guthrie House Care Home
Thank you for letting us know how we are doing at Guthrie House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
Facilities
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Review from Paul S (Friend of Resident) published on 17 October 2017
Submitted via Website •
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Reply from Ronnie Cavanagh, Digital Marketing Executive at Guthrie House Care Home
Thank you, Paul, for your comments about your recent experience at Guthrie House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Cleanliness
Treated with Dignity
Food & Drink
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The Review Score of 9.5 (9.499) out of 10 for Guthrie House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.590 for Guthrie House Care Home is calculated as follows: ( (157 Excellents x 5) + (32 Goods x 4) + (12 Satisfactorys x 3) + (6 Poors x 2) + (3 Very Poors x 1) ) ÷ 210 Ratings = 4.59
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.909 Points relating to the number of positive Reviews for Guthrie House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6. 16 Positive Reviews ÷ 17.6 = 0.909
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 May 2024
How well do we support people's wellbeing? |
Good
(4) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Adequate
(3) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Home Manager
Joined: 2024
With nearly 30 years of leadership in health and social care, Shirley Ramsay is dedicated to providing exceptional person-centred care and empowering her staff to achieve positive outcomes. Her extensive experience includes pivotal roles at Leonard Cheshire, Scottish Autism, and ELCAP, where she consistently achieved top ratings from the Care Inspectorate.
Since joining Guthrie House in April, she has been inspired by the talented and dedicated team. Shirley holds numerous qualifications, including an SVQ 4 in Health and Social Care and is an intermediate trainer in Positive Behavioural Support.
Passionate about outdoor activities, Shirley enjoys swimming, kayaking, jogging, and spending time with her family and friends.
Her greatest pride is her two incredible daughters.
Shirley believes choosing a care home should involve support, transparency, and kindness. She thrives on the diverse challenges of her role and the opportunity to make a positive difference in the lives of residents and their families.