Murrayfield House Care Home

66 Murrayfield Avenue, Edinburgh EH12 6AY
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9.7 129 Reviews
  • Murrayfield House Care Home, Edinburgh
Located within a leafy suburb of Edinburgh, Murrayfield House Care Home is a beautiful Grade A listed building complete with a purpose-built extension. Murrayfield House is a 100 bedded care home offering nursing, nursing dementia and residential care.

At Murrayfield House Care Home residents have a choice of lounge areas which feature comfortable and specially designed furnishings or residents may choose to visit the café with friends or relatives.

The home has a range of comfortable and well-equipped bedrooms; most rooms also have views across the garden whilst others overlook the courtyard.

Chefs at Murrayfield House pride themselves on knowing the tastes of residents and preparing a choice of fresh, nutritional meals and catering for any dietary and cultural needs.

At HC-One, experienced home managers and members of staff ensure kindness is at the heart of everything they do.

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Care Provided by Murrayfield House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 100 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Fiona Truesdale (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (92)
    • Couples/Companion Rooms (4)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Murrayfield House Care Home Reviews (129)

Total of 129, showing 41-60
9.7

Murrayfield House Care Home has a Review Score of 9.7 (9.714) out of 10, based on 20 reviews in the last 2 years. Over all time Murrayfield House Care Home has 129 reviews.

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Review from Ishbel K (Friend of Resident) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is difficult to describe my experience as access in the recent covid situation, has been restricted. However, I must say when access was permitted, I was happy with all measures taken. My friend is well cared for and she is happy with her care.

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Review from A F (Daughter of Resident) published on 1 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother went into this care home just at the start of lockdown, so it has been very difficult for her, and us.
The staff have been so welcoming and accommodating. She is now settled and well cared for. She is looking really well.

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Review from Stewart T (Son of Resident) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The combination of consummate professionalism, agility, empathy and friendliness of the staff sets a very high bar for the industry. You dealt with an acute need seamlessly and my father and I are truly grateful.

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Review from L M M (Daughter of Resident) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been delighted with the care my mother has received since moving to Murrayfield house a year ago. The nurses and carers are superb and have done an excellent job, especially in these challenging times. We are very grateful to them for looking after Mum so well!
I do feel that management communication
could be improved, there is a tendency to blame 'head office' (HC One is a large organisation) rather than address questions and comments locally with the relatives involved, and the level of communication through these challenging times (in terms of updates and information) could have been better.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Murrayfield House Care Home

Thank you for your very positive feedback about the care in Murrayfield House. In relation to communication, we are very sorry that you have felt this to be poor and we will review how we contact relatives from the home to try to give a more personalised update.


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Review from L M (Niece of Resident) published on 26 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely pleased with the wonderful care and attention my aunt receives at Murrayfield House. The staff are so warm and friendly and work so hard to make her stay a home from home. I could not recommend the home more to all family and friends. Thank you for the most amazing job you do day and night.

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Review from L A (Daughter of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Murrayfield Care Home for two years and I have never had any concerns in that time. Nor have any of the family who visit. The staff are all very friendly and helpful. I visit my mum regularly so have had ample opportunity to see that all the residents are treated with care and compassion.
Family and friends and all made to feel welcome.

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Review from J A (Resident) published on 5 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall arrangements for the care home are in a properly connected set up. As well as continuous set up of a good system of food at all times. The experience, in general, is high with regards to cleanliness overall. Items of furniture and toilet arrangements are kept at a good level of care. Items
of bedroom matters are kept at a good state of condition and comfort.

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Review from Joan C (Respite Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel safe and comfortable. The staff are friendly, enthusiastic and will always go out of their way to ensure comfort and everything is to hand. Food - good days and bad.

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Review from Fran D (Sister of Resident) published on 29 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Relating to the lockdown period for COVID-19, my brother has been well looked after, and extras I personally did in care well taken over. I have been well informed over the last four months of lockdown (March - July), phoning the unit regularly, and getting some Skype calls to "see" my brother. When
something went wrong with his special air chair a few days ago I was informed and able to get quick action taken by the company that had bought it from to remedy the problem and get the chair useable again within a few days. Today was my first "garden" distanced visit. Very well organised. Staff have been very caring for both my brother and me over this difficult time. I have felt appropriately valued.

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Review from R M (Son of Resident) published on 29 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints at all. Very supportive and understanding carers.

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Review from P D (Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend every department of this wonderful care home and that high recommendation, therefore speaks very clearly of the excellent and prolonged management here. This care home is for me the answer to all my prayers hopes and dreams I am so happy here.

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Review from Michael (Son of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care provided to my dad at Murrayfield House Care Home. The staff are dedicated and provide a very good service. My dad is not the easiest person to deal with and the staff show great patience and support in caring for him.

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Review from S M (Daughter of Resident) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Murrayfield House Care home for over 3 years. She has received the best of care and has been treated with patience, compassion, dignity and good humour at all times. It is a pleasure to visit her as we know she will be happy, contented and well looked after.

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Review from Kathleen R (Wife of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Murrayfield House Care Home gives out the feeling of friendliness and care. The staff are cheerful and interested in visitors in a genuine way. The care home is furnished with great care in their choice of local pictures and a good mixture of genuine old masters paintings. The dining area for the residents
is set out in small groups of 4 or 5 people and beautifully with linen tablecloths and large linen napkins. There is a really small forest area with adequate paths for walking. There is a regular chance for discussion and feedback between staff and residents. An extensive programme of activities for all the residents, and also a visiting dog or other animals, for those that want it. The residents also enjoy the visits from 3 to 5year old children from the local school and at other times the visits from 15-year- old children from the same school. We all enjoy some superb musical entertainment from top-class musicians.

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Review from M E (Friend of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, very caring and loving. They can't do enough for us all. A very clean home also, a perfect home for my much-loved friend.

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Review from A E (Son of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent experience so far.
Staff very kind and considerate.
Food excellent.
Mum is very happy here.

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Review from G M (Son of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in all aspects.
Carers, staff and management all go the extra mile.

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Review from C M (Daughter-in-law of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing staff were extremely helpful, practical and attentive and sensitive to the needs of my Mother in Law. The administrative staff were efficient and professional.

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Review from Gwen H (Daughter of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Straight away from Dad being referred to yourselves, I was impressed by how he was at the centre of planning and care and how he was received on admission. My sister and I were so pleased with his care. He improved greatly in your care and we hope to have him permanently with you.
I was also pleased
with the way staff communicated with the family.

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Review from Valerie E (Niece of Resident) published on 9 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt became a resident at Murrayfield after her discharge from hospital following surgery for a fractured hip and she was also suffering from post-operative infection and swelling. The nursing staff, one lady, in particular, have done a remarkable job to restore my aunt's health and well being to
a stable condition. I am really impressed by the attention and compassion shown by all the nursing staff, carers and administrative office.
Knowing that my aunt is benefitting from the best care possible for the multiple health conditions she suffers from, is truly a Godsend and provides peace of mind knowing how well she is being cared for.

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Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Murrayfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.714 for Murrayfield House Care Home is calculated as follows: ( (170 Excellents x 5) + (61 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 234 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Murrayfield House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 18 Mar 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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