Murrayfield House Care Home

66 Murrayfield Avenue, Edinburgh EH12 6AY
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9.7 129 Reviews
  • Murrayfield House Care Home, Edinburgh
Located within a leafy suburb of Edinburgh, Murrayfield House Care Home is a beautiful Grade A listed building complete with a purpose-built extension. Murrayfield House is a 100 bedded care home offering nursing, nursing dementia and residential care.

At Murrayfield House Care Home residents have a choice of lounge areas which feature comfortable and specially designed furnishings or residents may choose to visit the café with friends or relatives.

The home has a range of comfortable and well-equipped bedrooms; most rooms also have views across the garden whilst others overlook the courtyard.

Chefs at Murrayfield House pride themselves on knowing the tastes of residents and preparing a choice of fresh, nutritional meals and catering for any dietary and cultural needs.

At HC-One, experienced home managers and members of staff ensure kindness is at the heart of everything they do.

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Care Provided by Murrayfield House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 100 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Fiona Truesdale (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (92)
    • Couples/Companion Rooms (4)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Murrayfield House Care Home Reviews (129)

Total of 129, showing 61-80
9.7

Murrayfield House Care Home has a Review Score of 9.7 (9.714) out of 10, based on 20 reviews in the last 2 years. Over all time Murrayfield House Care Home has 129 reviews.

Overall Experience

  • 98
  • 29
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Date Published

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Review from F S (Daughter of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

In the morning the staff should not open the door, switch on the light and demand the resident gets up straight away and choose their clothes. When being showered and then cleaning her teeth she is given a cup to spit in and clean her brush. Also given a flannel with old water to wash her face. Not
a good enough start to the day.

Reply from Clare Sheehan, Careline Advisor at Murrayfield House Care Home

We welcome feedback at Murrayfield House in order to continue to improve our standards we are currently investigating the comments made and are sorry that we may have failed to meet our usual high standards as shown in the many positive reviews on this site.


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Review from Robert L (Son of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff reliable, friendly, approachable. Safe, secure environment.

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Review from J M (Husband of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout her stay, until she died in January 2019. The care given to my wife was faultless. The carers carried out their professional duties in a way which showed their care for her and an individual. She could not have been in better hands and the care which all the staff gave to her was generously
extended to me and our family.

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Review from Sarah E (Daughter of Resident) published on 8 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this Care Home highly enough. My mother has been incredibly well looked after during her time there. Although she is now bed-bound, until recently she has engaged with the staff and other residents and participated fully in activities. The food is great and the rooms are lovely. The
place and the staff are so welcoming and treat us all as part of the family.

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Review from Eileen F (Daughter of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been very well looked after for the last two years in Murrayfield House. The staff are very attentive and caring. Any problems with her have been attended to immediately with great success.

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Review from Catherine R (Sister of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of the care home has been pleasant and friendly and they do their best for my sister.
My only misgiving is that she appears to be unable or unwilling to enter into any spirit of the activities and is therefore not getting the benefit of the care home experience.

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Review from D P (Nephew of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely low staff turnover.
Good blend of activities.
Attention state of health; Sensible.

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Review from May M (Cousin of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visited Murrayfield House quite frequently in the past few months and would like to say how lovely it is. All the staff are so caring and friendly, it is very comforting. My cousin has loving, caring people to look after him.

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Review from A S (Daughter of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident at Murrayfield House for 1 year 8 months. The staff were kind and helped her settle and despite her many demands for help (through her family) they looked after her well and the nursing staff managed her sodium level for the first time in many years. She didn't want to be there
but in the circumstances, it was the best choice and we would choose the same home again if we had her time over. She lived with dignity to the end.

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Review from Christine R (Daughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives is extremely good and the staff are very caring, professional and friendly. My mother is much happier since her move to the care home as she has people to talk to. There are interesting and appropriate activities arranged. She is happy with her room there and enjoys the meals.

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Review from D R (Resident) assisted by family/friend published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice staff. Meals are good but sometimes meat can be a bit tough. Love the pet therapy. I like that I am escorted to appointments.

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Review from Donald J (Son of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm and comfortable environment. Staff are exceptional.

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Review from Judi C (Daughter of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been in The Murrayfield Nursing Home for eight weeks but what a difference it has made. Before she was housebound and only had contact with her carers four times a day. Now the nurses and care assistants spend time speaking to her at all times of the day which means she is more mentally
stimulated than before.
She participates in activities run in the nursing home and goes out in the minibus visiting alpacas, barge trips etc. During the lovely weather, she was outside which would never have happened at home.
Although my mum was set against going into a nursing home, she is now settled, enjoys the care and company and indeed has said after an outing 'home again' which are words I never thought I'd hear!

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Review from Walter G (Son of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Residents facilities and activities are excellent and staff are all professional, friendly and helpful. A great environment that is very inclusive of family members.

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Review from E A (Sister of Resident) published on 2 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always greeted in a friendly manner. Staff very helpful and caring. Rooms clean and cheerful.

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Review from L D (Son of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for some three and a half years and suffers from dementia. After a settling in period, she has now fully accepted that this is her home. This acceptance is entirely due to the staff and management who have worked hard to make it happen in a quiet and efficient manner exercised
with patience and grace. The care and facilities are first class which gives peace of mind to relatives knowing that their loved ones are safe, comfortable and in receipt of the help that they require.

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Review from Gillian A (Wife of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident here for two years and was looked after very well. The staff were fantastic, caring and special - treating him with dignity at all times. They also looked after our family.


I still work in the cafe and feel privileged to be part of Murrayfield House care home in a small

way.

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Review from J M (Husband of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the third occasion on which I have used the home in the last 20 years.
The standards of care, accommodation and food have always been high - as one expects.
I also suspect we subsidise too many who should be supported by central/local government!

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Review from A W (Regular Volunteer) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care that my mum had during her 3 years of residence.
I have been a volunteer here for 8 years and the high standards continue.

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Review from June R (Friend of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have always found the staff very polite and friendly. Grounds and building always well attended.

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Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Murrayfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.714 for Murrayfield House Care Home is calculated as follows: ( (170 Excellents x 5) + (61 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 234 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Murrayfield House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 18 Mar 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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