Murrayfield House Care Home

66 Murrayfield Avenue, Edinburgh EH12 6AY
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9.7 129 Reviews
  • Murrayfield House Care Home, Edinburgh
Located within a leafy suburb of Edinburgh, Murrayfield House Care Home is a beautiful Grade A listed building complete with a purpose-built extension. Murrayfield House is a 100 bedded care home offering nursing, nursing dementia and residential care.

At Murrayfield House Care Home residents have a choice of lounge areas which feature comfortable and specially designed furnishings or residents may choose to visit the café with friends or relatives.

The home has a range of comfortable and well-equipped bedrooms; most rooms also have views across the garden whilst others overlook the courtyard.

Chefs at Murrayfield House pride themselves on knowing the tastes of residents and preparing a choice of fresh, nutritional meals and catering for any dietary and cultural needs.

At HC-One, experienced home managers and members of staff ensure kindness is at the heart of everything they do.

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Care Provided by Murrayfield House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 100 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Fiona Truesdale (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (92)
    • Couples/Companion Rooms (4)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Murrayfield House Care Home Reviews (129)

Total of 129, showing 81-100
9.7

Murrayfield House Care Home has a Review Score of 9.7 (9.714) out of 10, based on 20 reviews in the last 2 years. Over all time Murrayfield House Care Home has 129 reviews.

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Review from Heather M (Daughter of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally trust everyone here. Staff are all very caring and friendly. Mum very happy and I am very happy that she is being looked after so well.

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Review from Kirsty S (Daughter of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are in my view unstintingly respectful towards my father and deal with my father's health condition in a sympathetic and generous fashion. I love that everyone knows his name and never pass without saying hello. I do wish that my Dad had more one to one time with staff as he finds socialising
with other residents difficult due to his health, but appreciate why this cannot be the case. I know my Dad is well cared for and I appreciate the support staff are prepared to offer us as a family. Thank you all!

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Review from Angela C (Daughter of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Greatly appreciate Murrayfield Care home's focus on meeting my father's need for autonomy and dignity whilst maintaining his safety and security. Thank you for all you do.

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Review from Margaret S (Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every aspect of my personal care is catered for.

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Review from D M (Son of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly, attentive, smiling, caring and willing to answer any questions at any time. I am so grateful and content that my mum is in a wonderful facility. It gives me great peace of mind.

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Review from Olga C (Wife of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management pro-active; meaning understanding its responsibilities, observant of facts and issues that affect the running of the home.
Staff friendly and efficient in difficult circumstances.

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Review from Graham D (Nephew of Resident) published on 30 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home staff are very helpful and friendly, both for the resident and also for the family. As a new resident, the home has made the transition to life here very easy and in a calm manner. The admin team has been very helpful and is very efficient.

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Review from Claire M (Daughter of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother moved into Murrayfield House at the beginning of September 2017. She moved from her home in Ayr after living there for 49 years. She is now near my sister and I and we feel it has been a very positive move for mum. She has settled in well, her additional needs are met extremely well and she
is able to see much more of her close family.
We are extremely impressed with the lovely staff, nurses and front of house reception and cleaners etc...
The café is a great place to meet for lunch. Very happy.

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Review from M R (Friend of Resident) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all staff friendly and welcoming from my first visit to date. From my first visit when I was shown around, I have had a good impression of all areas of the home. We were offered respite care to help my friend to get to know the home before deciding to accept a permanent place.
Nothing
is too much trouble and there are genuine offers of help at every stage.
The whole experience of helping my friend move into care has been made as stress-free for both of us as possible.

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Review from E W (Daughter of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the Murrayfield Care Home very good. I feel confident that my father is being well looked after. The staff are all very caring and helpful and it has excellent facilities.

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Review from A E (Daughter of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother arrived at the care home after being in hospital she had no appetite and had lost a lot of weight.
The nursing staff did all they could to encourage Mum to eat, even providing foods she would eat, even though not on their standard menus.
They also supplemented her diet and she did gain
a little weight. The staff were very understanding and supportive and made sure Mum was joining in the activities and was well looked after. The staff were very approachable, friendly and open to us too.

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Review from Alex C (Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been resident for four months and completely satisfied.

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Review from M S (Resident) assisted by family/friend published on 12 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care is above average having care from a care home where calling for help was not responded to. The staff go out their way to provide home comforts and personal care and support.

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Review from Elaine O (Daughter-in-law of Resident) published on 26 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, friendly, supportive and fabulous care for my father-in-law. We as a family could not ask for better care for my father-in-law or for the help and care shown to my mother-in-law.
From the day my father-in-law went into the professional, wonderful care of Murrayfield House, his health improved
as did my mother-in-law's. We were looked after as a whole family by all the staff. Nurses, carers, cleaners, hairdresser, admin staff every person you came into contact with was helpful, friendly and caring.
It was a very stressful time when my father-in-law had to go into care, as a family we did not make this decision lightly. Murrayfield House could not have made this process any easier for us, they were helpful, supportive and informative. They took my father-in-law and made him and all of the family part of their caring family. We could not have asked for better care and support.

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Review from Ruth N (Daughter of Resident) published on 24 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad passed away on 9 July 2017 - his decline much faster than expected following a recent cancer diagnosis. The kindness, care, compassion, and respect shown by the staff towards Dad during his short stay (3 weeks, 5 days) was truly outstanding. He arrived in pain, anxious and fearful of the future
after 54 years in his own home, the last 3 with an intensive care package as the family, spread far and wide, visited in rotation to keep him at home. He died, aged 90, in peace and tranquillity, pain-free and with great dignity, surrounded by us all. The staff were sensitive and discreet - yet shared their humour, professionalism and expertise. This included everyone - the cleaners, the carers, and the qualified staff. Their demeanour let complete trust flourish - both from Dad and from us as a family. They stand as an example of true kindness, caring and interdisciplinary team work from top managerial level, down to the staff on the front line. We will always remember them.

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Review from Louise S (Daughter of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family are all delighted with the care my father is receiving at Murrayfield House.
The staff always exceed expectations.

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Review from Alexander G (Son of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my mother's last days carers were excellent. Nursing staff took the time to step up to the mark.
Small black mark - My mother died in March and I am still receiving weekly activities sheets!

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Review from Colin B (Son of Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found that both my mother and I received first class care throughout my mother's stay in the home. In particular, the staff were extremely kind to me.

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Review from J M (Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A really outstanding care home.
Excellent spirit throughout the staff; all caring.
Is of the highest order.
The premises are most attractive, spacious and clean.
The food and the service are good.
The nursing is reliable and fully dependable.


The fire alarm goes off by mistake - no explanation

given.
The management should visit residents regularly.

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Review from Stuart M (Friend of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After reviewing several care homes Murrayfield House Care Home was at the top of our list. The staff were fantastic nothing was any trouble for the residents or the visiting friends and family.
I noticed that the young members of staff were willing to put themselves out and spend quality time with
the residents. Also on the medical side tablets/wounds etc always dealt with on time with care and compassion.

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Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Murrayfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.714 for Murrayfield House Care Home is calculated as follows: ( (170 Excellents x 5) + (61 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 234 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Murrayfield House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 18 Mar 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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