Murrayfield House Care Home

66 Murrayfield Avenue, Edinburgh EH12 6AY
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9.7 129 Reviews
  • Murrayfield House Care Home, Edinburgh
Located within a leafy suburb of Edinburgh, Murrayfield House Care Home is a beautiful Grade A listed building complete with a purpose-built extension. Murrayfield House is a 100 bedded care home offering nursing, nursing dementia and residential care.

At Murrayfield House Care Home residents have a choice of lounge areas which feature comfortable and specially designed furnishings or residents may choose to visit the café with friends or relatives.

The home has a range of comfortable and well-equipped bedrooms; most rooms also have views across the garden whilst others overlook the courtyard.

Chefs at Murrayfield House pride themselves on knowing the tastes of residents and preparing a choice of fresh, nutritional meals and catering for any dietary and cultural needs.

At HC-One, experienced home managers and members of staff ensure kindness is at the heart of everything they do.

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Care Provided by Murrayfield House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 100 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Fiona Truesdale (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (92)
    • Couples/Companion Rooms (4)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Murrayfield House Care Home Reviews (129)

Total of 129, showing 121-129
9.7

Murrayfield House Care Home has a Review Score of 9.7 (9.714) out of 10, based on 20 reviews in the last 2 years. Over all time Murrayfield House Care Home has 129 reviews.

Overall Experience

  • 98
  • 29
  • 2
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  • 0

Date Published

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109

Review from John T (Son of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with my mums care and the attention she receives. I am kept well informed regarding any changes in medication etc.

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Review from Jane M (Power of Attorney of Resident) published on 1 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found the care which is provided to residents to be of the highest quality. The staff are very attentive to individual needs both to residents and relatives. The rooms are bright and airy and the daily menu offers a generous choice of dishes. The many activities offer a wide choice to
residents overall, we would have no hesitation in recommending Murrayfield House for both residential and nursing care.

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Review from Doreen W (Daughter of Resident) published on 3 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had suffered a very severe stroke in November 2015 but was fortunate enough to get a place at the Murrayfield House Care Home, Edinburgh, in December 2015. The home had been recommended to me. Her 100th birthday was on the 8th of January 2016 and I was very worried about how my mother would
look and cope with the party, as family were coming from all over the world to help her celebrate. However the staff at Murrayfield House were fantastic and made her look very respectable, well dressed and comfortable in a reclining wheelchair. Murrayfield House had laid on a wonderful party in the ball room upstairs, It was better than I could have ever hoped for. Grateful thanks to all the staff.

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Review from T S (Husband of Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife who is a dementia sufferer was discharged to Murrayfield House after a period in the hospital recovering from a viral infection. While she was being treated in hospital, I her sole carer, underwent a triple by pass operation. As I was unable to resume my caring duties while in rehabilitation
she was transferred to Murrayfield House as a respite case on 19th August 2015. In the 3 months she has been there, she has received excellent care and has regained her level of health prior to hospitalisation. The staff, facilities and nutrition are of the highest order. There are many activities organised which stimulate those suffering from dementia. I will have no hesitation in using these facilities on a respite basis in the future.

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Review from Elizabeth W (Daughter of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was resident in Murrayfield House for 3 years until 16th December when she passed away aged 95. The care she received throughout this period was exemplary. The staff in Murrayfield House are so caring and professional. They clearly see their work as a vocation and not a job. They respected Mum's
dignity at all times but were still kind and loving. At the end I was there with 2 staff members. The end of life care was incredible. The staff nurse talked constantly to Mum in a gentle and reassuring way and eased her path from life. I cannot praise them highly enough.

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Review from J D (Sister of Resident) published on 24 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home friendly and caring and the staff are always available to speak to.

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Review from G F (Husband of Resident) published on 15 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Temp agency staff ranged from good to very poor. One was rude and surely I reported her to the full time carers and nurse.

Reply from HC-One, Careline Team at Murrayfield House Care Home

We always try to fill shifts with our own staff however we do occasionally have to use agency staff for last minute shift cover. When we do have to use agency staff we only use reputable agencies that are registered with the care inspectorate. If any resident reports an issue with a member of agency staff we would then immediately report this to the agency to follow their own protocols on dealing with staff issues and ask that the member of staff does not return to Murrayfield House. We are currently recruiting staff to try to ensure we have adequate cover for staff absence due to annual leave and sickness.


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Review from David F (Son of Resident) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

the nursing and are provided to my dad during his recovery from hospital and then palliative care following the rapid deterioration in his health was excellent. Always very open and direct conversations and done with compassion and care. At the same time the care for my mother with dementia has been
excellent in both caring and emotional support as she stayed at the care home and them as my dads condition deteriorated. In summary the staff at Murrayfield are attentive, caring, open, supportive, kind and always positive.

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Review from Pauline P (Daughter of Resident) published on 8 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother was here for respite for 18 days. Off the 18 days she was confined to her room for 10 days and was not allowed visitors as there was an outbreak of Norovirus. She has dementia and was moved to the secure unit several times to sit in their day room as she kept trying to leave via the fire
escape. The staff complained to me on the phone that this was very inconvenient as they were busy and they had to run down the drive to catch her. There was also one occasion when the staff would not let her come to the phone because of the norovirus. They told me there was no movement between the floors for staff to contain the outbreak yet it was okay for them to move my Mum. When we were shown around there was no mention of a secure unit or the fact my Mum might be placed there. Arts and crafts class consisted of a photocopy of a colouring in book of pictures of animals. My Mum got a picture of koalas to colour in. It was a disappointing experience for my Mum and for the family and has made us reluctant to seek further residential care. We had hoped that this would be a good experience for us all and to meet the future needs for my Mum.

Reply from HC-One, Careline Team at Murrayfield House Care Home

Residents are assessed by one of the management team prior to a respite admission and a specific unit is allocated. On admission Residents will have their care needs re assessed by the care team who are supporting them on a daily basis. Where risks are assessed that were not present prior to admission the management team will try to reduce the risk and place the Resident in a safe environment for the remainder of their stay.


There is a full activities programme in each unit and Residents are encouraged to take part including outings.


When there is an outbreak of infection, precautions are taken to prevent the spread of infection and fortunately, the infection was contained.


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Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Murrayfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.714 for Murrayfield House Care Home is calculated as follows: ( (170 Excellents x 5) + (61 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 234 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Murrayfield House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 18 Mar 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (6)

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