St Raphael's

6 South Oswald Road, Edinburgh EH9 2HG
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9.8 15 Reviews
  • St Raphael's, Edinburgh
St Raphael’s – which is affectionately known as St R’s - is the group's largest home and it’s a busy, vibrant community with lots going on. Relatives are constantly dropping by, entertainers put on shows and activities coordinators and care assistants join in the fun, helping residents to enjoy the events.

Bus trips take place regularly throughout the week and whisk residents away to the coast as well as many other places of interest chosen by residents and, of course, weather permitting. St R’s embraces its art deco history and has been decorated in lively colours that match this exciting era.

The staff are energetic and always on the go. The big kitchen provides catering for both St Raphael’s and Marian House so it is always busy in there, the food is delicious and there is always plenty of it. A large dining room with a bar and sitting room are at the heart of all the activity.

It is a vibrant, happening place. Fresh Friday is a tradition – on the last Friday of every month there is a theme and staff dress up accordingly, whether it’s all the colours of rainbow, a selection of silly hats or a letter of the alphabet, everyone is game.

Other, quieter lounges are dotted about the home. So it is possible to have calm moments and some well-deserved ‘me time’ in one of the more private, homely lounges. In summer, the gardens are an abundance of colour with the smell of fresh flowers in the air as you relax and, hopefully, enjoy the warmer weather.

The care home boasts a creative space, Craft Café that the organisation operates in conjunction with Impacts Arts. This is a quiet space that residents can co-create, or create art or just relax in and enjoy the the creative space.

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Care Provided by St Raphael's

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 63 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jeannie Garing (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013
    • Number of floors: 2

Funding & Fees Guide for St Raphael's

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up

  • The fees include the free nursing care element or nursing care element. depending on what the resident qualifies for. Fees shown are a starting point

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

St Raphael's Reviews (15)

9.8

St Raphael's has a Review Score of 9.8 (9.820) out of 10, based on 15 reviews in the last 2 years. Over all time St Raphael's has 15 reviews.

Overall Experience

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Review from Pauline M (Relative of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend St Raphael's Nursing Home. Up till just recently, my relative was being cared for by the staff in the Rutland unit who absolutely went above and beyond to care for her needs which they carried out 110% with the utmost care, respect, compassion and professionalism. I will never
forget the comfort and support they all showed me personally and how well they took care of my relative throughout her time there. I will never forget what they did not only for my relative but for me through her palliative care they were a huge comfort to me and showed both of us such love and care. Thank you so much you will all have a special place in my heart for what you have done.

Reply from Jeannie Garing, Care Home Manager at St Raphael's

Thank you for your review. Receiving confirmation that the staff have supported both you and your relative with such care and compassion throughout their stay with us is very much appreciated. I will share your review with the staff team in the Rutland Unit.


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Review from Sheena M (Niece of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved to St Raphael's 6 months ago. We had looked at St Raphael's a number of times but she declined to go. Deputy Manager very patient and understanding through these many visits. Finally, last October, Deputy Manager found us a perfect room and in a few days my aunt moved in. We were greeted
by a lovely, friendly nurse who handles intake, she immediately put my aunt at ease. I live quite some distance and every time I phone my aunt is pleased. Staff have been communicative when issues have arisen (falls, new meds, etc.) which has been comforting. All staff have been pleasant, welcoming, professional and friendly. Couldn't be happier.

Reply from Esther Bathgate, Head Of Care at St Raphael's

Thank you so much for this wonderful review. Finding a suitable care home that both the person in care and family agrees to is not an easy journey. I am delighted to hear that staff at St R made this easy and they continue to do so. This feedback will be shared with the staff.


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Review from Patricia E (Daughter of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident since December 2023. He has been very well looked after by the team at St Raphael’s and they have worked hard to give him personalised care.
He enjoys the meals, the wine and the social activities, including the craft cafe, even though he is severely sight impaired.
When he
was unwell with delirium, the team went the extra mile to look after him, supported by the local Hospital at Home team.
We would recommend the home to anyone who is needing 24-hour care, as he now does.

Reply from Jeannie Garing, Care Home Manager at St Raphael's

Thank you for your review. It is good to hear that your father is receiving personalised care and has engaged in the activities offered. The team work hard to support the residents, especially when they are unwell and appreciate your positive comments about the care and support your father received when he was unwell.


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Review from Linda E (Guardian of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose St Raphael's for the friend I am guardian for as I had had excellent care for my aunt and my mother, over a period of eight years (2014-2022). My friend has autism, is completely deaf and has mobility issues - she is treated with respect and dignity, has her taste in clothing and menu choices
completely indulged and, most importantly, is treated as an individual. I am thrilled to see carers and entertainment staff interact with her, bringing out her sense of fun and making her feel valid. I owe St Raphael's and all its staff and management a huge debt of gratitude.

Reply from Esther Bathgate, Head Of Care at St Raphael's

Thank you so much for this review. We are so pleased to hear that your experience of our standards of care was excellent and responsive to the needs of your loved ones.


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Review from L D (Husband of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were attentive to the needs of the residents, particularly in personal hygiene.

Reply from Lynne Feeney, Business Support Administrator at St Raphael's

Thank you for your review. We are pleased you found the staff attentive, particularly with regard to personal hygiene. Thank you.


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Review from C H (Sister of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful, welcoming, peaceful atmosphere as soon as you walk in. Very caring, attentive staff, always smiling and kind. I'm so pleased my sister lived her last days in such a great home.

Reply from Lynne Feeney, Business Support Administrator at St Raphael's

What a lovely review, but our sympathies to you on the loss of your sister. We hope that continues to be a comfort for you as time passes and that she was well cared for. Kindest regards.


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Review from C L (Daughter of Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been cared for at St Raphael's for the past three and a half years. The care he receives is superb - he is treated respectfully, kindly and with love. The team of nurses and carers who look after him do the most amazing job. It gives me great reassurance that he is so well cared for.

Reply from Lynne Feeney, Business Support Administrator at St Raphael's

Thank you so much for such a lovely review. It is good to hear that you are reassured that your father is well cared for and treated well, and we're glad that this will give you some peace of mind. Thank you.


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Review from J D (Niece of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All very good, staff keep you well informed if relative unwell etc. My aunt has been very poorly lately but staff have looked after her well and kept family updated in any changes to her condition.

Reply from Lynne Feeney, Business Support Administrator at St Raphael's

Thank you for your review. We are sorry to hear your aunt has been poorly, and hope she makes a good recovery. It is good to know that you feel staff are looking after her well and have kept you updated about her condition. We wish your aunt well.


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Review from J W (Husband of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident since June 2023. She has Parkinson's and has lost her mobility. The care in St Raphael's is exceptional as is the range of activities and entertainment provision provided. There is a good staff to resident ratio and the accommodation is well suited to my wife's circumstances
and needs. The home is set in a leafy residential area which adds to the generally positive atmosphere. Meals are interesting and varied.

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Review from J Y (Friend of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend had a 100th Birthday and the staff were very helpful and kind and organised a lovely event where slightly difficult as no local family and several separate groups were involved. Lovely food and cakes provided by the home.

Reply from Lynne Feeney, Business Support Administrator at St Raphael's

Oh, that's nice to hear - and happy 100th birthday to your friend. Sounds like a good day was had by all. Thank you


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Review from Christine D (Daughter-in-law of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative in care at St Raphael's was very independent and reluctant to move into a care home. At the start, she resisted and complained. The staff were understanding and patient. After a few weeks, she settled very well and is now full of praise for the kindness of staff and the comfort of the home.
It has taken a huge load off our shoulders - we know she is safe, secure, respected and well cared for.

Reply from Lynne Feeney, Business Support Administrator at St Raphael's

Thank you for your lovely review. It is so good to hear that your relative moving into St Raphael's provides you with peace of mind, but more importantly that they have settled in well and are enjoying life there now. It's really lovely to know this has made such a positive impact on their life. Thank you.


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Review from George T (Son of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to St Raphael's in June 2023, she was already very frail and immobile. The nurses and care staff were kind and went to great lengths to get to know her, her likes and dislikes and to make sure she was comfortable. They were also good at keeping her family informed either in person or
via the portal. We were confident in the staff skill set and were able to relax and enjoy our visits to Mum. A really supportive and caring environment was created by all working there.

Reply from Lynne Feeney, Business Support Administrator at St Raphael's

Thank you for a lovely review. So nice to hear that you felt your mother was well cared for at St Raphael's and that the staff kept your family informed. We're glad you found it a caring and supportive environment for your mother. Thanks.


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Review from E C (Cousin of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first day, my relative was made to feel at home and has been very settled and content throughout her stay. The staff are all very friendly and reassuring. The range of activities and entertainment is exceptional, the food excellent, and the surroundings bright and spotless. The move to
St Raphael's has been a very good one.

Reply from Lynne Feeney, Business Support Administrator at St Raphael's

Thank you for your review. How lovely to hear that the move to St Raphael's has been such a positive one for your relative, and our staff will be delighted to know that she feels content and at home there. Thank you.


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Review from J M (Husband of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to find a care home for my wife at short notice, and we were very lucky that St Raphael's had a vacancy. The family and I are very pleased with everything here and couldn't wish for a better place.

Reply from Lynne Feeney, Business Support Administrator at St Raphael's

Thank you for such a lovely review. We are delighted to hear that you and your family are happy with everything at St Raphael's - and also glad to hear that this has worked out so well for your wife, particularly as it was arranged at short notice. I hope she continues to enjoy living there.


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Review from Susan S (Friend of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Raphael's is a very special and unique care home. All staff provide exceptional quality of care, respect and dignity and are willing to go above and beyond their responsibilities. Particular attention is given to each resident's needs and interests to make them feel happy and safe "at home" - this
is clearly evident and of paramount importance to give relatives and others peace of mind. Room sizes vary but are fitted with quality furnishings and some of the resident's personal possessions. The gardens are easily accessible with continual improvements. Menus/drink choices vary and cater for all diets, the standard of cleanliness is first class, and the vast range of weekly activities ensures residents enjoy a very high quality of life, despite their circumstances. Relatives, friends and the community are encouraged to visit and participate in St Raphael's life. I have no hesitation whatsoever in highly recommending this care home to anyone, as I would live there!

Reply from Lynne Feeney, Business Support Administrator at St Raphael's

Thank you for such a great review. The highest of praise is when someone says they would stay in St Raphael's themselves! It is so good to receive this feedback, and I know the staff will be delighted to hear this - we strive to provide the best service we can, and it's really good to have our efforts recognised.


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Current Review Score: 9.8 (9.820)

Overview of Review Score

The Review Score of 9.8 (9.820) out of 10 for St Raphael's is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.820 for St Raphael's is calculated as follows: ( (147 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 178 Ratings = 4.82

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Raphael's is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 28 Apr 2023

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for St Raphael's

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Meet the Team (1)

Jeannie

Jeannie Garring

Job Title: Care Home Manager

Joined: 2019

St. Raphael Care Home Manager.


Frequently Asked Questions about St Raphael's

What types of Care is St Raphael's registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Raphael's provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does St Raphael's have?

There are 63 Single Rooms.

What are the Facilities & Services at St Raphael's?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Raphael's to the centre of Edinburgh?

1.3 mile(s) as the crow flies, distance by road may be significantly further.