Victoria Manor Care Home

63 Albert Street, Leith, Edinburgh EH7 5LW
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9.4 80 Reviews
  • Victoria Manor Care Home, Edinburgh
At Victoria Manor Care Home, located in the popular area of Leith, Edinburgh, the team supports older people to lead their best lives with personalised nursing and nursing dementia care.

The friendly and comfortable home offers lovely en-suite bedrooms, a hair salon, patio rooms and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

The catering team at Victoria Manor understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The home offers a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Victoria Manor likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, residents at Victoria Manor are encouraged to take an active role in the Leith community.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Victoria Manor.

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Care Provided by Victoria Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 118 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Julie McNaughton (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (118)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Victoria Manor Care Home Reviews (80)

Total of 80, showing 1-20
9.4

Victoria Manor Care Home has a Review Score of 9.4 (9.427) out of 10, based on 19 reviews in the last 2 years. Over all time Victoria Manor Care Home has 80 reviews.

Overall Experience

  • 55
  • 22
  • 3
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Review from Scott B (Great-Nephew of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle moved into the care home 3 weeks ago from another facility which is closing. The transition from him moving from one home to another was made seamless by Victoria Manor.
The staff seem to genuinely care about the people in their care, and they are all friendly.
My uncle enjoys the food,
his room is clean and the facilities and gardens are nice. He has a room which looks out onto the garden and he likes to see people come and go.
Management are approachable and helpful.
We are glad we chose the home for my uncle.

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Review from Lesley K (Daughter of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Victoria Manor for 7 months, she was dreading having to go to a care home and I cannot thank the staff enough for the care they gave mum and how kind they were to all my family. Mum was bedridden and the staff were always popping in to have a chat, they made the end of Mum's life a very
pleasant experience and I will always be so grateful to everyone in Sax-Coburn unit.

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Review from E I (Sister of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel there is a good atmosphere in the home. I feel there isn't enough members of staff to do an even better job. The entertainment is good and the residents, staff and friends join in well.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Victoria Manor Care Home

Thank you for your feedback, we review our staffing needs in line with the dependency of our residents who live within the month. This is an ongoing process and following your feedback will be further reviewed to identify any changes.


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Review from L M (Grandson of Resident) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are super helpful and friendly. Do an incredible job of caring for my gran. Highly recommend. Always accommodating and happy to help us with any questions we have. Facilities are spotless and a very nice environment to be in.

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Review from C G (Daughter of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is with Victoria Manor and I find the manager and her team extremely helpful, caring and supportive. My mum is well looked after and it is a relief to relatives to know that their loved one is in good hands. My family is present at the care home on an almost daily basis and have not ever
felt anything other than welcome. Have got to know several if not all the staff and they are all wonderful. I was taking my mother out recently and a staff member rushed back into the room to brush my mum's hair as it had got messed when we put her jacket on. They care over and above, much appreciated.

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Review from Jayne G (Niece of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was lovely to visit my aunt in Windsor House and witness first-hand how well she was being cared for. The staff are so inclusive. They encourage all residents to take part in activities. I saw this first hand during my visit when there was a Zumba session. All the residents were encouraged to do
what they were capable of and the staff were singing and taking part including the managers. There is always a lovely atmosphere in Windsor and staff are very approachable and helpful. One staff member in particular always makes time to check in with family members to make sure they are happy with everything. Every time I visit there are always drinks and snacks being offered to residents and families. Thank you.

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Review from L C (Daughter of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff are really friendly and care about the residents.
Rooms are very tired and would benefit from an upgrade which I believe has happened in other units. I am sure the payment is the same for an inferior room.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Victoria Manor Care Home

Many thanks for taking the time to provide us with feedback. We are pleased to share that the home will be undergoing refresh in the very near future and we are sure this will enhance the environment for residents and visitors.


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Review from J M (Wife of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is clean, well looked after at Victoria Manor and I am very pleased at his care package. The staff are all lovely and very welcoming. My husband is very content and for that I am very grateful.

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Review from Linda G (Daughter of Resident) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been connected to Victoria Manor Windsor Unit for over four years now. The current Windsor Team - carers, nurses, clinical lead, cleaner, laundry, kitchen and activities co-ordinator are great. They provide a kind and caring atmosphere of genuine concern for the residents. Mum feels cared for
and really appreciates the interest the staff take in her on a day to day basis.
The one area that could do with improvement is the rooms - nothing has been done in the last four years. A freshen-up/refurb would make a big difference.

Reply from Clare Sheehan, Careline Advisor at Victoria Manor Care Home

Many thanks for taking the time to provide us with feedback. We are pleased to share that the home will be undergoing refresh in the very near future and we are sure this will enhance the environment for residents and visitors.


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Review from D M (Daughter-in-law of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I rate Victoria Manor excellent, however it does look tired and could do with a refresh in regards to the decor/rooms. For the residents who have dementia, colour-coordinating the corridors might be helpful?

Reply from Clare Sheehan, Careline Advisor at Victoria Manor Care Home

Many thanks for taking the time to provide us with feedback. We are excited to share that the home will be undergoing refresh in the very near future and we are sure this will enhance the environment for residents and visitors.


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Review from William M (Son of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are great and good feedback. Beautiful outside area. Food varied and medication drinks etc all properly monitored and feedback to us is excellent. Property in need of some refurbishment such as paintworks carpets doors etc. it would be good to get dementia friendly decor too. Overall very happy
with the service.

Reply from Clare Sheehan, Careline Advisor at Victoria Manor Care Home

Many thanks for taking the time to provide us with feedback. We are excited to share that we are undergoing a refresh in the very near future and we will ensure that this will enhance the environment for the residents and visitors.


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Review from L M (Daughter-in-law of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is a resident in the Windsor unit. The care he is given is exceptional as the staff are very caring and attentive. The meals served are amazing and he is very content in his surroundings.

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Review from Derek M (Son of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is in the Windsor unit and I cannot speak highly enough of the staff that look after him. Windsor unit is now his home and the staff look after him exceptionally well. I always browse the menu when I am in and I’m always jealous of the food on offer. The manager and her team have looked after
my father so well since he arrived in Windsor.
Excellent facilities but more than that are the staff always welcoming and nothing is too much for them. A credit to Victoria Manor.

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Review from L G (Granddaughter of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been a resident in Windsor for over a month now. We are impressed by the level of care. He is really enjoying the meals and has even gained some needed weight.
Staff are attentive, fun and friendly.
The premises are clean and the garden area is lovely.
We are aware of the various
activities going on but he is yet to participate - we are encouraging him!

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Review from J G (Daughter of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Victoria Manor in April and I am very impressed with the level of care and attention he is receiving, the day he arrived it was like a welcome party and numerous staff came into his room to welcome him and to introduce themselves, this certainly put my mind at ease.

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Review from Kevin M (Son of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is very well looked after. He’s clean and well-fed. All the staff are tremendous and very friendly. Windsor unit number 1. I could think of nowhere else my father should be other than Windsor unit taking care of him.

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Review from M C (Wife of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Victoria Manor for three weeks, and so far, we have been happy with the care he has received.
We have just had an enjoyable day with entertainment and cakes, which everyone enjoyed.

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Review from Carol C (Daughter of Resident) published on 27 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely inside clean, homely decor and beautiful surroundings. Most staff come across polite and friendly however some care workers don’t speak fluent English, which can be a barrier for my dad, causing a limited sense of belonging and a breakdown with communication and needs. Some staff can be welcoming,
others incompetent and too rough when handling, coping and managing when attending to my dads attentive needs. I’ve so far witnessed little interaction with users and staff. Kitchen staff are great. Such issues I will be raising with management.

Reply from Clare Sheehan, Careline Advisor at Victoria Manor Care Home

Thank you for your feedback. We are sorry that you and your Father are unhappy with his care and are keen to discuss your concerns, in order to learn from them and to improve the care provided to your Father. Please can you contact the Home Manager at your earliest convenience to discuss your concerns further.


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Review from Lorraine B (Wife of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impressions were that this was a lovely location, beautiful gardens and friendly staff. After a few weeks of settling my husband in, this impression has been confirmed. I know my husband is safe, well looked after and cared for. If I have any concerns, I know I will be listened to and get support
for my husband. The home itself is bright and homely. The staff are friendly, smiling and happy to see visitors and to make sure residents are ok. Very pleased my husband is in this care home.

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Review from Robert T (Friend of Resident) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having just had a Birthday celebration, can I say a big thank you to the kitchen staff for what they did and the carers and home for making the most of this day. Everyone went out of their way. So a big thank you to everyone. I would be willing to tell others of how this home is.

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Current Review Score: 9.4 (9.427)

Overview of Review Score

The Review Score of 9.4 (9.427) out of 10 for Victoria Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.664 for Victoria Manor Care Home is calculated as follows: ( (172 Excellents x 5) + (32 Goods x 4) + (14 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 223 Ratings = 4.664

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.763 Points relating to the number of positive Reviews for Victoria Manor Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 118 registered maximum number of service users is 23.6. 18 Positive Reviews ÷ 23.6 = 0.763

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 11 Jul 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (6)

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Frequently Asked Questions about Victoria Manor Care Home

What types of Care is Victoria Manor Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Victoria Manor Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Victoria Manor Care Home have?

There are 118 Single Rooms.

What are the Facilities & Services at Victoria Manor Care Home?

Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Victoria Manor Care Home to the centre of Edinburgh?

1.2 mile(s) as the crow flies, distance by road may be significantly further.