Victoria Manor Care Home

63 Albert Street, Leith, Edinburgh EH7 5LW
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9.4 80 Reviews
  • Victoria Manor Care Home, Edinburgh
At Victoria Manor Care Home, located in the popular area of Leith, Edinburgh, the team supports older people to lead their best lives with personalised nursing and nursing dementia care.

The friendly and comfortable home offers lovely en-suite bedrooms, a hair salon, patio rooms and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

The catering team at Victoria Manor understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The home offers a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Victoria Manor likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, residents at Victoria Manor are encouraged to take an active role in the Leith community.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Victoria Manor.

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Care Provided by Victoria Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 118 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Julie McNaughton (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (118)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Victoria Manor Care Home Reviews (80)

Total of 80, showing 21-40
9.4

Victoria Manor Care Home has a Review Score of 9.4 (9.427) out of 10, based on 19 reviews in the last 2 years. Over all time Victoria Manor Care Home has 80 reviews.

Overall Experience

  • 55
  • 22
  • 3
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Review from M L (Son of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad is very clear to me that the staff are very kind and respectful and I have witnessed it too. They work hard and are very efficient and accommodating. We appreciate that the staff are very busy, but ideally, it would be great if the response time to the buzzer calls could be better, as sometimes
the wait is quite long. The activities, in general, are enjoyable and appreciated e.g singing, bingo, quiz nights and trips out, are great.

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Review from Alison H (Daughter of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My review is to thank and compliment the staff at Victoria Manor for their help and support in settling Mum into care, after a long stay in hospital. They have made her feel welcome, safe, warm and happy within the Holyrood unit. Please extend the family's thanks to all the staff, knowing that Mum is
being well looked after.

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Review from Gayle A (Daughter of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My beloved dad was in Victoria Manor (Holyrood) for several months. Initially a few issues, but as my dad neared the end of his life, I cannot praise or thank all the staff enough in Holyrood, for the fantastic care they provided. Not only to my dad but also to the family. Our family will be forever
grateful for the kindness, compassion and professionalism, the staff displayed.

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Review from V L (Daughter of Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Windsor Hosue for over one year. The care she received is absolutely exceptional. How can I possibly give this review without mentioning all the excellent staff in Windsor? The lady who is in charge notifies me immediately on my mother's change of circumstances re health
issues etc. All the rest of the team are wonderful!

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Review from K G (Son of Resident) published on 15 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting my father in Victoria Manor for over three years and during that time, I have never failed to be impressed by the care and pofessionalism offered by the staff at Victoria Manor.

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Review from D M (Son of Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect. Well looked after an excellent service from the staff. Could be kept better informed, otherwise, no complaints.

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Review from Josephine H (Wife of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care my husband gets from all the staff. I find everyone very friendly.

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Review from Amanda N (Daughter of Resident) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Had an outside visit with my dad for the first time in over a year. The staff are great and pick my dad up when he is feeling low. They are always friendly to myself and family. The staff have been great with my dad, so thank you.

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Review from Lesley H (Wife of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since coming to the home my husband's health has stabilised and I know he is always safe. Staff are friendly, caring and endlessly patient.

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Review from F S (Sister of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault the staff the way they are. So good with the patients and visitors.

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Review from Carol R (Wife of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been well looked after. All staff are friendly.

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Review from Christine H (Sister of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to see my brother. The staff helped tremendously to make my visit comfortable in view of the many COVID restrictions. Staff were friendly and my brother is being well looked after.

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Review from Josephine S (Daughter of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Victoria Manor Care Home. My mother is well looked after and I am kept up to speed with anything relating to her health and wellbeing. The staff are terrific, kind and gentle. My mum is safe and happy and her needs taken care of. Her dignity is respected at all times.

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Review from M J (Partner of Resident) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Find staff very helpful and friendly.

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Review from A B (Daughter of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved into the home a week before lockdown, so it has been a difficult time. Mum is content and is being well looked after. She enjoys the activities. When I phoned the home, I was always updated on Mum's condition, and I got to speak to her directly. The staff are kept very busy. I cannot comment
on the food or the cleanliness of the home as I have rarely been allowed in. Hopefully, this year, I will have more access and get a better idea of how the home runs.

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Review from Caroline M (Friend of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the care my friend is getting. She's settled, and is looked after by the staff well.

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Review from Alison P (Daughter of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff brilliant with Mum and encourage her with activities, music and things she enjoys. Overall care and attention are superb, and personal hygiene is of good standards. I find staff excellent and understanding of updates for me are regular along with phone call updates.

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Review from Barbara D (Daughter of Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the level of care my mum receives at Victoria Manor and as a family, we have the peace of knowing that she is safe, warm and well cared for.

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Review from Jane M (Daughter of Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Holy Rood last February and through all the lockdown, everyone has looked after her brilliantly. So I just want to say, on behalf of my family, thank you so much.

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Review from Brian H (Husband of Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find the staff very helpful and friendly and trust the home looking after my wife.

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Current Review Score: 9.4 (9.427)

Overview of Review Score

The Review Score of 9.4 (9.427) out of 10 for Victoria Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.664 for Victoria Manor Care Home is calculated as follows: ( (172 Excellents x 5) + (32 Goods x 4) + (14 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 223 Ratings = 4.664

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.763 Points relating to the number of positive Reviews for Victoria Manor Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 118 registered maximum number of service users is 23.6. 18 Positive Reviews ÷ 23.6 = 0.763

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 11 Jul 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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