Victoria Manor Care Home

63 Albert Street, Leith, Edinburgh EH7 5LW
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9.4 80 Reviews
  • Victoria Manor Care Home, Edinburgh
At Victoria Manor Care Home, located in the popular area of Leith, Edinburgh, the team supports older people to lead their best lives with personalised nursing and nursing dementia care.

The friendly and comfortable home offers lovely en-suite bedrooms, a hair salon, patio rooms and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

The catering team at Victoria Manor understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The home offers a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Victoria Manor likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, residents at Victoria Manor are encouraged to take an active role in the Leith community.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Victoria Manor.

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Care Provided by Victoria Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 118 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Julie McNaughton (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (118)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Victoria Manor Care Home Reviews (80)

Total of 80, showing 41-60
9.4

Victoria Manor Care Home has a Review Score of 9.4 (9.427) out of 10, based on 19 reviews in the last 2 years. Over all time Victoria Manor Care Home has 80 reviews.

Overall Experience

  • 55
  • 22
  • 3
  • 0
  • 0

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80
2
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19
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Review from Doreen M (Daughter of Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always really nice and professional.
My mum seems happy.

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Review from Owen S (Friend of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care. Dignity and respect at all times. Very helpful. My friend seems settled.

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Review from Gillian T (Daughter of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home. The staff are fantastic. My mum is getting well looked after with no negatives.

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Review from T L (Daughter of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would say that Victoria Manor Windsor Unit and all their staff have been wonderful throughout the time that my mum joined them in this wonderful company nursing home. Couldn't thank them enough.

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Review from Ashley B (Daughter of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are professional, helpful and always happy to make either myself or Mum comfortable.

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Review from Janette F (Daughter of Resident) published on 15 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident in Balmoral House in the Dementia Unit in Victoria Manor for nearly five years. I cannot praise the staff highly enough, their dedication, person-centred approach and love for their residents are exceptional. No more so during some difficult times. I cannot begin to imagine what
it has been like for the staff during the pandemic. The commitment and personal sacrifices they have made to ensure Mum and her friends are being cared for is gratifying. It has been a difficult time for us as a family, not spending precious time with Mum this year, however, our video links and knowing she is in the loving tender care of the exceptional staff in Balmoral has given our family such peace of mind. During our visits prior to Covid, we built a bond with residents, relatives and staff and it felt like an extension to our/mums family. It was a difficult time for us when Mum eventually required 24hour care, however, we as a family are so glad we chose Victoria Manor.

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Review from A J (Husband of Resident) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was in Balmoral for nearly ten years. I don't have any complaints about her time there. She always treated with care and kindness.

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Review from J D (Daughter of Resident) published on 1 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over Mum's 4 year stay there were several changes in management and staff. The latest management team are certainly the best. Their providing the best care possible for all residents is at the core of all they do. All the staff in the S.C. unit were determined to provide a caring atmosphere for the
residents and went out of their way to obtain extra foods/snacks to cater for individual residents. The latest activity coordinators had introduced many new activities to help stimulate/motivate individuals and groups. If remaining in their own home is no longer practical Victoria Manor excellently takes over.

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Review from Gillian M (Daughter of Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Saxe Cobur's staff and the admin staff at Victoria Manor have been very caring towards my Mum's stay at the unit. Whenever I have called, no matter what time, they would take the time out to make sure I was informed about her wellbeing. It has bee difficult due to the restrictions of Covid-19, but
they have been so kind and caring.

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Review from Debbie K (Granddaughter of Resident) published on 4 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Gran became a resident at the Victoria Care Home at end February 2020 and sadly passed away in October.
The family would like to say “Thank You” to the Team at Saxe Coburg unit.
Simple words of gratitude for the kindness and help your team gave.
It’s not easy when we’re trying to express how you
and your team touched our lives and brought such care, compassion to Gran and the family.
I hope these words can manage to perfectly convey the care that has been shown. Only so far words can go, because your time, thoughtfulness means more than you know.
In the current situation since March with COVID-19, the family couldn’t get in and your team had to give our love ones more reassurance on their safety and extra care. You all had worked extremely hard under challenging circumstances. We did appreciate everything you did. Thank you.

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Review from Margaret M (Niece of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My aunt became a resident of Victoria Manor care home in Oct 2020. She was transferred from hospital on a long term basis. As I stay some distance away all dealings between myself and the care home were by telephone. The transfer process was seamless and went without hitch My aunt appears to have settled
in and I have phoned on several occasions to ask of her welfare and all staff I have spoken to have been most helpful.

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Review from Joseph C (Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very friendly staff.

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Review from Patricia H (Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my stay. I enjoy staying.

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Review from A N (Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very nice, also the room.

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Review from Carole S (Wife of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All good, staff are great.

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Review from Eileen G (Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy and good service.

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Review from Charles D (Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find myself extremely lucky. I was given the chance to be a client within the home care facility and my wife and I consider ourselves extremely lucky, to have this facility available to us.

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Review from Margaret C (Daughter of Resident) published on 8 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and helpful. There have been some occasions where there has been a shortage of staff but this could be due to illness or waiting on bank staff appearing.

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Review from D M (Son of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

While Victoria Manor has changed hands over the past year, the building and gardens around the units continue to be well maintained and credit should go to the staff involved in this.
During the 20 months that mum has been a resident, she has been looked after extremely well by a group of dedicated
and caring staff who go out of their way to make her life comfortable and as good as possible.
While Balmoral unit and the care home generally had some issues highlighted by the Care Commission at last year's inspection, the management have since made great strides in resolving these issues.
It is imperative that HC-One do everything possible to ensure that we keep a high quality of care and retain the excellent staff that we now have in place.

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Review from S S (Friend of Resident) published on 22 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is second to none in the dementia unit, very caring staff to the residents. I am delighted that they are so well loved and cared for.


From personal care to getting food and drink whenever they want, the unit is very well run. The main nurse on the unit is very approachable and is on the

ball on every resident in their care.


So impressed overall.


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Current Review Score: 9.4 (9.427)

Overview of Review Score

The Review Score of 9.4 (9.427) out of 10 for Victoria Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.664 for Victoria Manor Care Home is calculated as follows: ( (172 Excellents x 5) + (32 Goods x 4) + (14 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 223 Ratings = 4.664

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.763 Points relating to the number of positive Reviews for Victoria Manor Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 118 registered maximum number of service users is 23.6. 18 Positive Reviews ÷ 23.6 = 0.763

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 11 Jul 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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