Victoria Manor Care Home

63 Albert Street, Leith, Edinburgh EH7 5LW
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9.4 80 Reviews
  • Victoria Manor Care Home, Edinburgh
At Victoria Manor Care Home, located in the popular area of Leith, Edinburgh, the team supports older people to lead their best lives with personalised nursing and nursing dementia care.

The friendly and comfortable home offers lovely en-suite bedrooms, a hair salon, patio rooms and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

The catering team at Victoria Manor understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The home offers a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Victoria Manor likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, residents at Victoria Manor are encouraged to take an active role in the Leith community.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Victoria Manor.

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Care Provided by Victoria Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 118 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Julie McNaughton (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (118)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Victoria Manor Care Home Reviews (80)

Total of 80, showing 61-80
9.4

Victoria Manor Care Home has a Review Score of 9.4 (9.427) out of 10, based on 19 reviews in the last 2 years. Over all time Victoria Manor Care Home has 80 reviews.

Overall Experience

  • 55
  • 22
  • 3
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80
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Review from Douglas S (Husband of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management - House, excellent. Too soon to evaluate, little contact so far.
Too many agency workers - don't know residents' requirements.
All staff assist willingly when asked.
Understand the post of Hostess is being withdrawn in Oct.
This post will be missed as it was a useful post liaising between
residents/relatives regarding meals. Good contact with visitors.

Reply from Clare Sheehan, Careline Advisor at Victoria Manor Care Home

Thank you for your taking the time to give feedback about Victoria Manor. I would like to assure you that we are currently actively recruiting to fill all vacant posts so that we can reduce agency use. The hostess posts have not been removed, there has just been a slight change in their responsibilities and line management.


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Review from George S (Son of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother gets is excellent if there is a problem all you have to speak to a carer or anyone and it is fixed as soon as possible and it is not a problem.

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Review from Jim F (Husband of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First impressions were very encouraging. The buildings were clean and inviting and there were sufficient parking spaces. The gardens, in particular, were well looked after and sufficient seats were available, with access from the ground floor. The room was modern and clean with a separate toilet and
wash basin, suitable furniture and a modern single bed. There was also a TV and sufficient power points. The lockable doors offered a high measure of security but access to the room was made very easy by the staff who were most helpful with transferred.
It was apparent, after only a few weeks visiting, that all the residents had unique issues and the staff coped very well. I left each visit with the knowledge that she was well looked after, she was safe and in a good place both physically and mentally.
I would like to thank everyone involved in the help that we have been given over the last few years.

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Review from B J (Son of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very nice, polite and well mannered. They will help you, as soon as you walk in the door. Never see management in the unit.

Reply from Clare Sheehan, Careline Advisor at Victoria Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding Victoria Manor. We would like to apologise that you have not been aware of the management in the home; the newly appointed manager will make contact with you to resolve this.


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Review from G C (Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are fabulous and home is lovely.

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Review from Vircilio M (Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home.

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Review from Janet M (Daughter of Resident) published on 9 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to my health, I don't manage to visit as often as I feel I should, but as I believe that I can trust the staff to take good care of my mother my feelings of guilt about this are less difficult to cope with. I am very grateful for this.


The recent work done to the buildings has made the home more

practical and more homely and is a success in my opinion.


I want to thank all the staff in Balmoral House for being very caring and hard working whilst doing a difficult job.


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Review from S S (Daughter of Resident) published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away recently but her 18 months in the home were as good as could be, despite her difficulties. The staff established good relationships with her, being both professional but also kind-hearted and caring.
They were also a great support to me, particularly as I live some distance away.

Reply from Jayne Duck, Customer Services Administrator at Victoria Manor Care Home

I am so sorry to hear of your loss. Please accept our condolences. It is lovely to hear that your mother was well cared for and the support that you also received I hope this will be of some comfort to you in time to come.


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Review from A M (Daughter of Resident) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very informative in regards to my mum's care. I am always contacted if any issues arise or informed when visiting.


Staff are approachable and will deal with any concerns I have.


Reply from Jayne Duck, Customer services administrator at Victoria Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Gillian T (Daughter of Resident) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always pleasant and friendly whenever I've had to ask them anything regarding my dad. They've seen to his needs and nothing seems to be a bother, i.e. needing more painkillers or just made comfortable.
I find all the staff very approachable and easy to talk to.
You're always welcomed
with a smile and a 'hello!' when the staff see you.

Reply from Jayne Duck, Customer services administrator at Victoria Manor Care Home

Thank you for your review. This must give you such peace of mind knowing that you can talk to the staff and that your dad is well care for.


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Review from Lorraine T (Daughter of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Victoria Manor for 5 years. I have always found from the management to domestics, all the staff to be very focused and take pride in their various activities. Nothing is too much trouble and there is always a very friendly and calm environment, which helps the residents and relatives
feel their loved ones are looked after in a very professional manner. I have always found that management and staff to be very approachable. I am of the opinion that my father is happy living at V M, as shown by the smiles on his face when I visit.

Reply from Jayne Duck, Customer Services Administrator at Victoria Manor Care Home

Thank you for your review. We are so glad to hear that your father is happy and settled at Victoria Manor this must give you peace of mind knowing that he is well looked after and happy.


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Review from W F (Son of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my father has been in the care home for just over two weeks. I find the staff very helpful and very careful of his needs. I regard them an excellent team of people.

Reply from Jayne Duck, Customer Services Administator at Victoria Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Adeline A (Wife of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff helpful and pleasant to both residents and visitors.
Nothing is too much bother.

Reply from Simone Berkeley, Customer Sevice Advisor at Victoria Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and positive feedback about the staff. We appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team


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Review from Linda T (Daughter of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very well looked after at Victoria Manor Care Home. He has dementia and is immobile so he very much appreciates the continuity of the kind and caring staff. Activities and entertainers are frequent and always enjoyed.

Reply from Jayne Duck, Customer services administrator at Victoria Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from David P (Husband of Resident) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our original home closed we had to move in a few hours it was hectic. But the staff in our new home were excellent and all went well.

Reply from Jayne Duck, Customer servicies administrator at Victoria Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Loronzo P (Grandson of Resident) published on 28 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, good atmosphere, happy. Good all round.

Reply from Rose Pickering, Customer Service Administrator at Victoria Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Jean M (Daughter of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with care ,nursing and caring, friendliness of all members of staff. All staff are approachable and will help with any questions that you may have .The bedrooms and dayrooms are always clean and tidy

Reply from Rose Pickering, Customer Service Administrator at Victoria Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Gregg Q (Son of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very well run and I would have no hesitation in recommending this care home.
The staff are very attentive and nothing is too much trouble for them and this gives you peace of mind knowing your loved ones are getting the best possible care.


The home is very clean, the food excellent

and they try to encourage everyone to get involved with any activities that are going on.


Overall a lovely place with great staff.


Reply from Rose Pickering, Customer Service Administrator at Victoria Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Evelyn M (Daughter of Resident) published on 20 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of myself and my family I would like to thank the House Manager and her staff for the wonderful care and attention our mother received during her stay in the Saxe Coburg Unit of the Victoria Manor Care Home.

The House Manager was a true professional in the way she carried out her duties.
She managed a well trained staff who gave so much love and attention to all the residents in their care.


Knowing the great care our mother received during her 18 month stay helped the family through a very difficult time and there are no words to express our gratitude.


Reply from Lydia Waller, Customer Service Administrator at Victoria Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from H T (Friend of Resident) published on 1 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my husband come to visit our friend who is living at this care home. We always find him neat, tidy, well dressed, shaved and clean! He is quiet and not a great mixer but he always seems content and comfortable. We think it does him good to be in the day room with all the others.

Reply from Rose Pickering, Customer Service Administrator at Victoria Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Current Review Score: 9.4 (9.427)

Overview of Review Score

The Review Score of 9.4 (9.427) out of 10 for Victoria Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.664 for Victoria Manor Care Home is calculated as follows: ( (172 Excellents x 5) + (32 Goods x 4) + (14 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 223 Ratings = 4.664

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.763 Points relating to the number of positive Reviews for Victoria Manor Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 118 registered maximum number of service users is 23.6. 18 Positive Reviews ÷ 23.6 = 0.763

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 11 Jul 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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