The Argyle Care Home

21 West Argyle Street, Helensburgh G84 8XP
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9.0 17 Reviews
  • The Argyle Care Home, Helensburgh
A warm welcome awaits at The Argyle Care Home situated on the edge of Helensburgh's conservation area, only a short distance from the centre of town.

With the luxury of Argyle House and the smaller traditional country house homeliness of Argyle Lodge, The Argyle Care Home offers accommodation to suit a variety of tastes and preferences.

The communal living spaces and outside garden and patio areas provide a choice of relaxing surroundings.

Nursing Care, Dementia Care and Residential Care are available and provided by the caring and highly trained team.

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Care Provided by The Argyle Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Daire Bruen (Deputy Manager)
  • Admission Criteria
    • A premier home for both private and local authority residents aged 65 plus.
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (41)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for The Argyle Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Full details will be discussed on an individual basis

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are always welcomed to The Argyle Care Home.


  • Parking

  • Parking available outside the care home and on the street adjacent.


The Argyle Care Home Reviews (17)

9.0

The Argyle Care Home has a Review Score of 9.0 (9.038) out of 10, based on 14 reviews in the last 2 years. Over all time The Argyle Care Home has 17 reviews.

Overall Experience

  • 7
  • 8
  • 1
  • 1
  • 0

Date Published

17
0
10
14
3

Review from Gwen J (Sister of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister, who suffers from dementia moved into the care home in December 2023. For me, one the most important points is that my sister is happy, safe and healthy. The staff are just great, they are calm, kind, helpful, knowledgeable, friendly and fun. My sister loves the care home and I have witnessed
a marked difference in her health since becoming a resident. She partakes in all the activities, which she really enjoys, and the competent staff treat her with kindness and patience. Finally, the communication between the family and the care home is very good. Any queries or questions I have are dealt with quickly. I could not ask for more and both the family and my sister are very pleased and satisfied. Thank you to the staff and management for making this such a welcoming place, keep up the good work.

Reply from Janice McCormick, Care Home Manager at The Argyle Care Home

Thank you so much for your kind words and glowing review. We are delighted to hear that your sister is happy, safe, and healthy here at The Argyle Care Home. It's wonderful to know that you have found our staff to be calm, kind, helpful, knowledgeable, friendly, and fun. We strive to create an environment where our residents can thrive, and we are thrilled to hear about the positive impact on your sister's health and wellbeing. We are also glad to hear that the communication between the family and the care home has been excellent and that any queries or questions have been addressed quickly. Your satisfaction means a lot to us, and we are grateful for your support and feedback. We will continue to work hard to maintain the high standards and welcoming environment that you have experienced. Thank you again for taking the time to share your feedback, and please do not hesitate to reach out if you need anything.


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Review from Donald K (Next of Kin) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent, friendly, approachable and helpful. My relative has shown much improvement in her condition since she went into the home for which I am very thankful. The home appears efficiently run within the restraints of finances available though more information about the finances of the
home would be appreciated. I would express my gratitude to the staff, management and owners for their work.

Reply from Janice McCormick, Care Home Manager at The Argyle Care Home

Thank you for taking the time to share your positive experience at The Argyle Care Home. We are delighted to hear that your relative has shown much improvement and that you have found our staff to be excellent, friendly and approachable. We appreciate your feedback regarding finances and will be happy to discuss this with you, we have an open-door policy. Your gratitude towards the staff, management and owners is truly appreciated. We are dedicated to continuously improving our services and ensuring the well-being of our residents. With kind regards.


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Review from S S (Grandson of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my grandmother has only been at the home a few weeks I have been very pleased about the settling in dye to such kind, competent staff. She is very praising of the food and comments frequently that the girls are lovely (I'm sure she likes the boys too!). Well done Argyle Care Home.

Reply from Janice McCormick, Care Home Manager at The Argyle Care Home

Thank you very much for leaving such a wonderful review of The Argyle Care Home. We consider it a great privilege to provide care for our residents and are especially delighted that your grandmother has settled in so quickly. With grateful thanks for your kind words.


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Review from Patricia S (Daughter of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt I had to write this review to thank the staff at Argyle Care Home for their kindness and support for my Mum who moved in at the end of April.
Mum is still taking time to settle in but has very positive things to say about the staff and especially the food which she really enjoys.
A slightly
disturbing incident happened last week but I am so grateful for the positive response from management to help Mum overcome the upset and how the incident has been dealt with to minimise the risk of it happening again.
I am also grateful for the updates I have received since this incident.
I can't thank you all enough.

Reply from Janice McCormick, Care Home Manager at The Argyle Care Home

Thank you so much for taking the time to write a review of your experience at The Argyle Care Home. All feedback is greatly appreciated and we especially delight in receiving your five-star rating. With kind regards.


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Review from Margaret K (Wife of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is very happy at The Argyle Care Home. The staff do an excellent job looking after him. As a family we are more than happy with the care he receives.

Reply from Janice McCormick, Care Home Manager at The Argyle Care Home

Thank you so much for taking the time to share your experience at The Argyle Care Home. We are delighted to hear that your husband is happy and well cared for by our staff. It means a lot to us that you are "more than happy with the care" he is receiving. We appreciate your kind words and will pass them on to our team.


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Review from Alistair D (Son of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This review is not related to any specific matter or incident, but rather the overall improvement in general conditions, in my opinion, that have taken place over the last six months or so.
Had I been submitting a review for the year 2023 then I doubt I could have given a rating higher than two stars.
The home now has a more organised feel to it, with staff appearing interested and involved, any requests made during visiting being dealt with at the time, where possible. Indeed, some members of staff make extra effort to be of assistance if required. In my opinion, cleanliness is much improved too; gone are the 'sticky' floors and gone also are the odours that can be pervasive in care homes. The fairly recent introduction of a hairdresser and regular visits by a chiropodist are to be commended.
I would say that the strongest recommendation for the home, the management and the staff is that Mum is happy and contented here. That's not too bad, is it.

Reply from Janice McCormick, Care Home Manager at The Argyle Care Home

Thank you so much for your frank and detailed review of The Argyle Care Home. We are delighted to receive your many four stars and your five-star review of our management. We are always looking at ways to improve our service and feedback is a vital component. It is wonderful to read that your mum is happy and contented here.


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Review from Irene A (Friend of Resident) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We arrived unexpectedly to take our friend out for fresh air and coffee. We were welcomed by staff and asked to wait until they got a wheelchair and made our friend ready to go out. All our interactions with staff were positive, friendly and happy to discuss our friend's welfare in a professional, caring
manner.

Reply from Janice McCormick, Care Home Manager at The Argyle Care Home

Thank you so much for taking the time to share your excellent experience of The Argyle Care Home with us. We are delighted to hear that our staff took great care of you and your friend. Providing a caring, friendly and professional atmosphere is always our goal and we're thrilled to know that your interactions with our team reflected this.


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Review from L M (Daughter of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, we are happy with the care our Dad has received since entering The Argyle Care Home. When he first entered, the staff were so welcoming and friendly and took great care to help him settle in. We were sad to see many kind faces leave during a change in regime and be replaced by a stream of new
staff who do not interact as much with Dad. This led to us raising concern over his care in April 2024 when he was being left in bed, soaked in urine due to incontinence. But I do want to acknowledge that this was swiftly dealt with by the Home Manager, and there has been a noticeable improvement in Dad's care since then. Some personal items have gone missing and never been found, so management of this would benefit from improvement. As would incident reporting when knocks and falls occur. But Dad is very happy and content living in Argyle Care Home, loves his room, and is well cared for by the members of staff who have become familiar to him.

Reply from Janice McCormick, Care Home Manager at The Argyle Care Home

We would like to express our gratitude for taking the time to share your thoughts and feedback on your experience as a family member of a resident here in The Argyle Care Home. It's great to know that your Dad is very happy and content, loves his room, and is well cared for by the members of staff who have become familiar to him. We are however keen to address the issues you have mentioned in more detail during your next visit, as we have robust protocols in place to ensure the best possible experience for our residents. Looking forward to seeing you soon. Kind regards.


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Review from L O (Daughter of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy that my Mum is in a secure and safe environment with friendly and approachable staff. The staff are trying to engage her in the activities within the home but Mum's not very interested in artistic handcrafts etc, perhaps other activities could be looked for. Although it is usually easy enough
to speak with staff it would be beneficial for relatives to have some regular/quarterly meetings with the manager and staff to discuss matters within the home. Overall I am pleased with Mum's care.

Reply from Janice McCormick, Home Manager at The Argyle Care Home

We appreciate you taking the time to share your thoughts on The Argyle Care Home. It brings us great joy to hear of your happiness knowing that your mother is in a friendly, secure and safe environment. We always welcome new activity suggestions from family members, and this month, we have a wide range of activities on offer, including gardening, yoga, meditation, manicures, live singing performances, and more. Our relative's meetings are held quarterly, with the next one scheduled for June. Please note that we have an open-door policy, and you can arrange to speak with the care home management at any time. Thanks again for your review.


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Review from Mairi W (Daughter of Resident) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My dad has only been in 2 weeks and we have had lots of issues with the care home including a serious safety issue. Poor standards of practice and management. The Care Home has promised improvements but time will tell.

Reply from Janice McCormick, Home Manager at The Argyle Care Home

Thank you for taking the time to provide us with your valuable feedback. We appreciate your concern regarding the "serious safety issue" you brought to our attention. As we discussed, our garden is secure, and it is standard practice to encourage our residents to access the garden through the patio doors. Nevertheless, we value your feedback and have since implemented a keypad entry to further enhance the security of the garden area access. Your input is important to us, and we are committed to continuously improving our facilities based on the feedback we receive. Thank you for bringing this to our attention.


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Review from Clive B (Son of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Initially when Mum moved onto the home she was involved by the Staff in the activities but as time went on and Mum's dementia worsened her involvement became less and less. I would however like to say that the staff were always friendly and welcoming to me whenever I visited. My issues began when Mum's
health deteriorated due to her Bowel Cancer, Mum was admitted to hospital and it took three days for me to be informed of her admission, I was not contacted because suddenly one number was incorrect in my contact mobile number. When she was released from the hospital because they could do nothing more for her I didn’t get sight of the discharge letter until two days later when a nurse in the home informed me that Mum was terminally ill. The home would not provide lip balm for her dry lips, they required a prescription, nor would they give her a straw to drink with, I had to bring some in.
Her end-of-life care fell mostly to myself, ensuring that she was washed and changed daily.

Reply from Janice McCormick, Home Manager at The Argyle Care Home

We are so sorry for your loss and thank you for taking the time to write a review for The Argyle Care Home. We appreciate your kind words about our staff and their friendly demeanour as we pride ourselves on the standards of care delivered by our highly trained and motivated team. We look forward to meeting with you to help us understand the issues you have raised in more detail so we can look into them further. With kind regards.


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Review from Ron M (Brother of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very pleased with the care my brother has received since entering The Argyle Care Home. Everyone has been kind and attentive and patient and thoughtful of his needs. The staff have always been friendly and helpful and the premises are clean and warm. One member of staff, in particular,
has been outstanding in her attention to his needs.

Reply from Janice McCormick, Home Manager at The Argyle Care Home

Thank you for taking the time to share your positive experience with us. We are glad to hear that your brother is receiving quality care and that our staff have been kind, attentive, patient and thoughtful of his needs. It's great to know that you find our care home to be clean and warm. We strive to provide exceptional care and service to all of our residents and we're happy that we have met your expectations. Thank you for choosing The Argyle Care Home.


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Review from G W (Son of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

For such a well-worn, charming building, the facilities and the staff make it a very caring environment for the residents. It is run like clockwork and the staff can accommodate most requests.
They are super friendly and extremely professional in their roles.

Reply from Dawn Lambert, Home Manager at The Argyle Care Home

We would like to express our sincere gratitude for taking the time to share your thoughts and feedback on your experience as a family member of a resident here in The Argyle Care Home. Your kind words mean the world to us, as we strive to provide the best possible care and environment for all our residents and their families. At The Argyle Care Home, we take great pride in creating a welcoming and comfortable atmosphere that promotes a sense of community and fosters meaningful relationships among our residents and staff.


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Review from Samantha G (Daughter of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care that Dad receives at Argyle Care Home. I know my dad is looked after and always has good things to say about the staff.
I would like to give a special mention to Dad's key worker, she is really good with Dad and always keeps me updated on Dad's care.

Reply from Dawn Lambert, Home Manager at The Argyle Care Home

We would like to express our sincerest gratitude to you for taking the time to write such a glowing review about The Argyle Care Home. It is our great privilege to care for your dad as it is for all our residents. At The Argyle Care Home, we always strive to provide the best possible experience for everyone in our care. Your kind words are a testament to our hard work and dedication to our residents' well-being. Once again, thank you for choosing The Argyle Care Home.


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Review from A M (Wife of Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent. My husband, unfortunately, has no words, and the staff are very good at working out what he wants. They are very kind to him and to me.

Reply from Michelle Carr, The Argyle Care Home Manager at The Argyle Care Home

Thank you, we greatly appreciate you taking the time to post such a glowing review for us. It. is our great pleasure to care for your husband and all the wonderful residents here at The Argyle. With thanks from The Argyle Care Home team.


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Review from Elizabeth S (Daughter of Resident) published on 25 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful, and they look after my mother really well. Some of them call her auntie; she is well taken care of, and every day I am in, she has clean bedding. The staff are amazing. Thank you so much for all your love and care.

Reply from Michelle Carr, The Argyle Care Home Manager at The Argyle Care Home

Thank you, Elizabeth, we are delighted to receive your fabulous review of our service. Providing top class care is our highest priority, and we greatly appreciate your kind words. With thanks from The Argyle Care Home team.


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Review from L M (Friend of Resident) published on 8 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing home, the staff are caring and conscientious towards their residents but also to visitors, nothing is too much trouble. The home is clean and inviting and if I was looking for a place for myself or a relative then the Argyle Care Home would be top of my list.

Reply from Michelle Carr, The Argyle Care Home Manager at The Argyle Care Home

Thank you. What a wonderful review, we delight in receiving your five-star ratings and glowing comments, both of which are greatly appreciated! With thanks from The Argyle Care Home team.


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Current Review Score: 9.0 (9.038)

Overview of Review Score

The Review Score of 9.0 (9.038) out of 10 for The Argyle Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.038 for The Argyle Care Home is calculated as follows: ( (52 Excellents x 5) + (76 Goods x 4) + (22 Satisfactorys x 3) + (6 Poors x 2) + (4 Very Poors x 1) ) ÷ 160 Ratings = 4.038

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Argyle Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for The Argyle Care Home

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Meet the Team (1)

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Janice McCormick

Job Title: Home Manager

Janice and her highly trained team provide exemplary standards of Nursing, Residential and Dementia Care for up to 58 residents.


Please feel free to call at any time.


Frequently Asked Questions about The Argyle Care Home

What types of Care is The Argyle Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Argyle Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Argyle Care Home have?

There are 54 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Argyle Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Argyle Care Home to the centre of Helensburgh?

0.1 mile(s) as the crow flies, distance by road may be significantly further.