Etive House Care Home

Benderloch, Oban PA37 1QW
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9.7 43 Reviews
  • Etive House Care Home, Oban
Etive House Care Home is a purpose-built care home that provides a superior standard of accommodation. The home is designed to promote small group living providing accommodation for 62 residents.

Although equipped with every modern comfort, Etive House nevertheless retains an air of unhurried tranquillity, a welcoming atmosphere and a sense of family that ensure residents feel relaxed and at home.

To make guests truly at ease requires dedicated staff. The home has such a team of staff who have an intuitive understanding of Etive House Care Home’s tradition of care, hospitality and service and residents are entrusted to them, certain that they practice these old-fashioned values in relaxing comfort.

Whilst staying at the home, residents will enjoy charming surroundings and from the moment residents walk through the door of Etive House Care Home they will find a very warm welcome.

The aim is to welcome everybody into the home, both family and friends. Etive House will try and make the transition into the home as welcoming as possible and hope that residents find it an enjoyable and happy place to stay.

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Care Provided by Etive House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Georgina Taylor (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Etive House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,350 – £1,350
    • Self-Funded Residential Dementia Care £1,350 – £1,350
    • RESPITE Self-Funded Residential Care £1,350 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £1,350 – £1,350
  • (these prices are only a guideline, please contact Etive House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site car park.


Etive House Care Home Reviews (43)

Total of 43, showing 1-20
9.7

Etive House Care Home has a Review Score of 9.7 (9.736) out of 10, based on 18 reviews in the last 2 years. Over all time Etive House Care Home has 43 reviews.

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Review from P C (Daughter-in-law of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law had a significant birthday recently and the staff at Etive House went above and beyond any expectations we had of the celebration they offered to host. It was a joyous occasion and the staff couldn't do enough for my mother in law, family and friends before, during and after the celebrations.
The staff are always so kind, caring, thoughtful and respectful, and all work to the highest standard; the weekend of the birthday celebrations all staff members were exceptionally kind and gave so much more than expected. The staff all seem to have a sense of humour which is great to see.

Reply from Georgie Taylor, Home manager at Etive House Care Home

Thank you so much for your kind review. It was truly a wonderful day!


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Review from I L (Daughter of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Etive House Care Home is a very comfortable and welcoming place for my father who has dementia. The staff care for him very well. There have been issues with his clothing and they have done their best to resolve this.

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Review from R G (Friend of Resident) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It always warms my heart to see all the care and diversity, interesting activities, afforded to the residents...The resident's joy is infectious, and it is so obvious that they are living in a safe, and caring environment.

Reply from Georgie Taylor, Home manager at Etive House Care Home

Thank you so much for your kind words and it is a pleasure to care for the residents here at Etive House, thank you on behalf of the entire staff team.


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Review from A H (Daughter of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Etive House Care Home takes excellent care of my father. He is treated with dignity and respect. The staff always have time for him and I didn't feel rushed when talking with Senior Care Assistance about dad's recent fall. I was contacted asap after this incident. My father seems happy, content and
making the best of being in a care home. The staff continually trying to get him out of his room.

Reply from Georgie Taylor, Home manager at Etive House Care Home

Thank you so much for your lovely review, we are so grateful you feel that your dad is in safe hands and being well cared for. Thank you for taking the time to write the review and I will share this with the staff team.


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Review from H Y (Daughter of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first encounter with management and care staff whilst viewing Etive House I was very impressed with the professional approach of all these staff and their caring attitude. Since my mother has moved into the home my estimation of the team has only increased further. There is an energy about the
home. It is bright and clean and all the staff are warm, friendly and very caring. There are always lots of staff around and they are very approachable. I feel very secure knowing my mum is safe and being very well looked after.

Reply from Georgina Taylor, Home Manager at Etive House Care Home

Thank you so much for your lovely words! it is such a pleasure to care for your mum and we will continue to do our very best to deliver the best care.


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Review from P M (Son of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Etive House Care Home is an excellent facility. My mum has been there for around 6 weeks and our family are delighted with the care she has received. The staff food and cleanliness are exceptional and we would recommend it to anyone who asks.

Reply from Georgina Taylor, Home Manager at Etive House Care Home

Thank you so much for your lovely review, it really is so kind of you to take the time and we are delighted you are happy with the care being delivered to your mum.


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Review from J A (Friend of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident at Etive House Care Home for a year now. I have been relieved since she entered your care as she was no longer fit to be staying by herself. She is extremely thin but I do believe she is well fed and well looked after. The staff are friendly and caring.

Reply from Georgina Taylor, Home Manager at Etive House Care Home

Thank you so ,uch for your kind words and we are so pleased you are happy with the care and support at Etive House .


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Review from B B (Niece of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having not long had another enjoyable visit with my elderly Aunt at Etive House I felt I had to take time to commend this home on all they do. From the minute you arrive, you are made to feel welcome, the place is spotless and fresh and you always are greeted with a smile and a tray of tea. Just as
if I was visiting my Aunt in her own home! My Aunty has the most beautiful room and seems to know all the staff by name and has the most amazing social life from the sounds of it. She had recently been entertained by some lovely musicians playing Scottish music. She said she often is up dancing and doing keep fit too! I’d like to thank all the staff at Etive House for their first-class care of my Aunt. It’s not easy for us to visit as often as we would like but we really are grateful that she is in such a super place it puts our mind at rest she is being so well cared for.

Reply from Georgina Taylor, Home Manager at Etive House Care Home

Thank you so much for your amazing review, we are so grateful you took the time and delighted you are so happy with the care.


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Review from A W (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy with my dad's care in the home. They are excellent at keeping us up to date with his health and well-being. Dad is usually happy when we visit and is always having banter with the staff. There are three ladies who are a part of the staff in the home and nothing is too much trouble for them.

Reply from Georgina Taylor, Home Manager at Etive House Care Home

Thank you so much for the review we are so happy you and your dad are having such a great experience.


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Review from Caroline T (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are always greeted by friendly staff with a smile. Dad is mostly happy and we are delighted with his exemplary care at Etive House. All staff we have had the pleasure to meet are better than we could wished for.

Reply from Georgina Taylor, Home Manager at Etive House Care Home

We are delighted you are so happy with your dad's care. Thank you for taking the time to leave a review


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Review from Nicola M (Granddaughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My papa is well looked after, very content and is looking the best he has in a long time. Delighted with the love and care he gets from the staff here. The carers are a credit to the Etive House Care Home team. Thank you for all you do.

Reply from Georgina Taylor, Home Manager at Etive House Care Home

Thank you so much for your lovely review. We are all very grateful.


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Review from Sue P (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff for your care for my mother during the last year of her life, when she moved to Etive House. Despite our worries about how she would cope with the move, Mum felt at home with you almost from the start, and I'm sure this is due to the warm, friendly atmosphere. You took the
time to get to really know what made her tick, going out of your way to find activities that she would enjoy. It was a pleasure to see how contented she was and to be taken to meet the friends she'd made. I enjoyed visiting: it felt like a home from home. You kept us informed about all aspects of Mum's care, and it was reassuring to know what a great team of people we had looking after her. You cared for us, her family, just as well as you did Mum, particularly in her final days. We are so pleased that Mum was able to live at Etive House, and would highly recommend the home.

Reply from Georgina Taylor, Home Manager at Etive House Care Home

It was a pleasure to care for your mum and yourselves as a family, we are so happy you were pleased with the care and compassion your mum was shown.


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Review from M N (Power of Attorney of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is always welcoming. The staff are most pleasant and go out of their way to ensure residents are well cared for. They have a great variety of activities to stimulate the residents, something different each day. Relatives and friends are kept informed of any changes and queries are answered
quickly.

Reply from Georgina Taylor, Home Manager at Etive House Care Home

Thank you for taking the time to leave us a review, we really appreciate your kind words.


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Review from John B (Son of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the level of care provided to one of my parents since admission to Etive House in June 2023.
The staff are all very welcoming, helpful and friendly.
I am kept very well informed and up to date with all issues affecting my father's care. My father seems to have settled in well and is
very happy at Etive House and has never complained about any aspect of his care.
I am very impressed with the food provided to residents.

Reply from Georgina Taylor, Home Manager at Etive House Care Home

We are so happy that you feel the home is welcoming and friendly and it is a pleasure to care for your dad.


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Review from Shirley W (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very content staying in Etive house staff are so good to her. This is her second year staying in the home and she has settled in great. She feels safe and has made some friends whom she enjoys chatting with.

Reply from Georgina Taylor, Home Manager at Etive House Care Home

Thank you so much for your kind words and it is a pleasure to care for your mum.


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Review from Andy P (Son of Resident) published on 13 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my mother passed away the other day, sad though in all honesty, a blessing in disguise, as she was not well.
I'd just like to put on record how well she was cared for at Etive House and especially mention three members of staff in particular.
Thank you for making my mum's last days as comfortable
as possible and exhibiting the care that you did.

Reply from Alan Twigg, Regional Manager at Etive House Care Home

Thank you for your kind words and review and please accept our condolences on the passing of your mother. She will be sadly missed at Etive House Care Home.


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Review from Heather M (Daughter of Resident) published on 13 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of myself and my family, I wish to thank Etive Care Home for the wonderful care our mother received during her time living in as part of the Etive family.
Our mother felt safe, cared for and content at Etive. She kept her dignity and her privacy, two things that were very important to her.
The caregivers and the team of medical nurses who looked after our mother were just amazing. The care and attention she received was over and above anything we could have hoped for. The food was always beautifully presented and delicious.
All in all, we are so fortunate that our mother got to spend this time at Etive and would commend this Care Home to anyone.

Reply from Georgie Taylor, Home Manager at Etive House Care Home

Thank you for your kind words and review, we will share this with the team. Please accept our condolences on the passing of your mother, she will be missed at Etive House Care Home.


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Review from David P (Son of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I am sorry to post this review. My mum is nearly 95 and has found her way here. I live 500 miles away, but try to telephone most days. I have visited mum and met the staff. The home appears clean and the staff friendly.


My complaint is the refusal by a senior staff member to tell me how my mum is.

How callous can you get?

Reply from Alan Twigg, Regional Manager at Etive House Care Home

Thank you for your feedback and please accept my apology that the information was not shared with you. I have reviewed this with the Home and they have confirmed that they were instructed to only share information with the Legal Power of Attorney. The Care Home Staff have to respect the wishes of the Legal Power of Attorney, which unfortunately was not you. Unfortunately, the care home staff cannot be involved or comment on family dynamics.


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Review from D M (Son of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been cared for in Etive House since April 2022 and the family cannot thank the staff enough for all their kindness, attention, care and banter.
It's comforting to know that she is safe, warm and well-fed.
So glad that she was placed here.

Reply from Georgina Taylor, Home Manager at Etive House Care Home

Thank you so much for your kind words. We continue to aim for the best in the care we offer.


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Review from Lesley c (Daughter of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely wonderful staff who care for residents as if they were their own family members. Mum is so happy here, it's great to see her having friends, joining in the activities and being so well taken care of.

Reply from Georgina Taylor, Home Manager at Etive House Care Home

Thank you so much for your kind words, it is a pleasure to care for your mum.


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Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for Etive House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.736 for Etive House Care Home is calculated as follows: ( (170 Excellents x 5) + (25 Goods x 4) + (11 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 208 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Etive House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 1 Feb 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

5 Bed Vacancies

posted 04 Mar 2025

Please do get in touch for further information on our vacancies


Awards / Recognitions (2)

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Meet the Team (9)

Georgina

Georgina Taylor

Job Title: Manager

Joined: 2017

Meet Our Manager!


Georgina has always been passionate about providing exceptional standards of care and started her career in Edinburgh as a Care Assistant, before qualifying as a Registered Nurse.


Having taken up the post over four years ago, Georgina finds her role as Manager at Etive House very rewarding – particularly seeing first-hand the impact of the positive changes her team make to the lives of residents within the home every day.


Working with the team at Etive House, Georgina has been able to revitalise the home and improve its Care Inspectorate grades whilst striving to change the culture to become even more inclusive and friendly


Georgina says:


“I feel a huge sense of warmth and accomplishment knowing that my actions and that of my team have such a positive outcome for the people in our care. I enjoy seeing my team develop and the benefits this brings to our residents and their families.


“Making Etive House feel like a special place to live and maintaining a warm, friendly and family atmosphere is a top priority for us. I would urge anyone considering making Etive House their home to be confident they can enjoy a fantastic life, achieving all of the things they wish with the option of trying some new experiences"


Mhairi

Mhairi Blue

Job Title: Deputy Manager

Joined: 2009

Mhairi began working in care in 1989 and was a day centre coordinator for Age Concern in Northern Ireland. When Mhairi moved back to Scotland in 2009, she began working at Etive House. Having initially applied for a post as a Senior Carer, she was encouraged to apply for the role of Unit Manager, and eventually, when the opportunity arose for a position within the home as Deputy Manager, Mhairi tentatively applied and was delighted to be the successful candidate. Mhairi has loved seeing how the home has progressed over the years and being an integral part of it. She also enjoys working closely with the residents and the care team, spending time with them, and having the opportunity to take on new ideas and suggestions to make the home the best it can possibly be for its staff and residents.


Morag

Morag Manson

Job Title: senior care assistant

Joined: 2010

Morag has been with the service for around 15 years as a Senior Care Assistant. Morag brings a wealth of experience and knowledge to the senior staff team. Morag delivers the highest care and always goes above and beyond for the home and the residents. Morag is a huge support to her colleagues and remains passionate about delivering person-centred care.


arfon

arfon lamont

Job Title: senior care assistant

Joined: 2015

Arfon has worked at Etive House since March 2015 starting as a Care Assistant before applying to become a Senior Carer. Since then, Arfon has also developed a passion for training development and gained his moving and handling training certificate enabling him to support others within the team as the home’s Training and Development Coordinator. Arfon absolutely loves his job at Etive House as the residents and staff team feel like one big family and the team are focused on caring for residents to a high standard, going above and beyond to make sure they live happy lives.


michelle

michelle ward

Job Title: senior care assistant

Joined: 2016

Michelle started her career as a care assistant in Etive House and has progressed to senior care assistant and is now the IPC Champion for the service, providing outstanding support, staff training and care through the most intense periods of the Covid outbreak and continuing to ensure we are compliant, and our staff feel supported and well trained. Michelle consistently goes above and beyond for the home and the residents.


ria

ria mol

Job Title: senior care assistant

Joined: 2023

Riya previously worked as a registered nurse for ten years and is now working with us as a Senior Care Assistant. Riya is enjoying making a difference to the lives of the residents at Etive House Care Home.


lynn

lynn ferguson

Job Title: care assistant

Joined: 2021

Lynn has been with the home for over a year and a half as a Care Assistant. Lynn always goes over and above for her residents and is a wonderful ambassador for all of the home’s core values.


lorna

lorna stevenson

Job Title: head housekeeper

Joined: 2019

Lorna Stevenson is the Head housekeeper here at Etive House and has previously worked in the hospitality sector for 26 years, starting as a housekeeper assistant and lastly Executive Housekeeper within a 4/5 star environment. Having worked in both residential and nursing homes in Glasgow as a Care Assistant which she greatly enjoyed, she was delighted when this position came up as she would be able to successfully combine her two passions – cleaning and caring for the elderly. Lorna loves that at Etive House there is fun, laughter and hope. She is excited for the future of the ever-progressive care home and how the team can surpass all previous achievements with motivation and enthusiasm.


carol

carol shaw

Job Title: care assistant

Joined: 2023

Tattiana has joined us as a Care Assistant, having 5 years of previous experience in the role. Tattiana is finding Etive House Care Home to be very loving and caring, and the team very helpful.


Frequently Asked Questions about Etive House Care Home

What types of Care is Etive House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Etive House Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Etive House Care Home have?

There are 62 Single Rooms.

What are the Facilities & Services at Etive House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Etive House Care Home to the centre of Oban?

5.9 mile(s) as the crow flies, distance by road may be significantly further.