The staff are most pleasant and go out of their way to ensure residents are well cared for
M N (Power of Attorney of Resident)
Highly recommend Etive House. Fantastic staff, all so friendly and helpful who work together
D P (Niece of Resident)
They are an amazingly dedicated team that showed loving care and empathy every day
Moira T (Daughter of Resident)
On site car park.
Etive House Care Home has a Review Score of 9.7 (9.736) out of 10, based on 18 reviews in the last 2 years. Over all time Etive House Care Home has 43 reviews.
Review from Karen B (Daughter of Resident) published on 4 June 2020
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Georgina Taylor, Home Manager at Etive House Care Home
Thank you so much for your kind words. We appreciate what a difficult time this is for our families so it is lovely to hear you feel reassured and have peace of mind.
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Treated with Dignity
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Value for Money
Review from Alison M (Daughter of Resident) published on 19 May 2020
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Georgina Taylor, Home Manager at Etive House Care Home
Thank you so much for your kind words, it was a pleasure to care for your mum. We are so happy you felt welcomed. We hope you can pop by and visit us again at some point in the future when COVID is behind us all.
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Review from Neil M (Grandson of Resident) published on 14 May 2020
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Georgina Taylor, Home Manager at Etive House Care Home
Thank you so much for your kind words, it means so much to our team here at Etive House.
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The Review Score of 9.7 (9.736) out of 10 for Etive House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.736 for Etive House Care Home is calculated as follows: ( (170 Excellents x 5) + (25 Goods x 4) + (11 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 208 Ratings = 4.736
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Etive House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 Feb 2023
| How well do we support people's wellbeing? |
Good
(4) |
| How good is our leadership? |
Good
(4) |
| How good is our staff team? |
Good
(4) |
| How good is our setting? |
Good
(4) |
| How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
View Latest Reportposted 04 Mar 2025
Please do get in touch for further information on our vacancies
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Job Title: Manager
Joined: 2017
Meet Our Manager!
Georgina has always been passionate about providing exceptional standards of care and started her career in Edinburgh as a Care Assistant, before qualifying as a Registered Nurse.
Having taken up the post over four years ago, Georgina finds her role as Manager at Etive House very rewarding – particularly seeing first-hand the impact of the positive changes her team make to the lives of residents within the home every day.
Working with the team at Etive House, Georgina has been able to revitalise the home and improve its Care Inspectorate grades whilst striving to change the culture to become even more inclusive and friendly
Georgina says:
“I feel a huge sense of warmth and accomplishment knowing that my actions and that of my team have such a positive outcome for the people in our care. I enjoy seeing my team develop and the benefits this brings to our residents and their families.
“Making Etive House feel like a special place to live and maintaining a warm, friendly and family atmosphere is a top priority for us. I would urge anyone considering making Etive House their home to be confident they can enjoy a fantastic life, achieving all of the things they wish with the option of trying some new experiences"
Job Title: Deputy Manager
Joined: 2009
Mhairi began working in care in 1989 and was a day centre coordinator for Age Concern in Northern Ireland. When Mhairi moved back to Scotland in 2009, she began working at Etive House. Having initially applied for a post as a Senior Carer, she was encouraged to apply for the role of Unit Manager, and eventually, when the opportunity arose for a position within the home as Deputy Manager, Mhairi tentatively applied and was delighted to be the successful candidate. Mhairi has loved seeing how the home has progressed over the years and being an integral part of it. She also enjoys working closely with the residents and the care team, spending time with them, and having the opportunity to take on new ideas and suggestions to make the home the best it can possibly be for its staff and residents.
Job Title: senior care assistant
Joined: 2010
Morag has been with the service for around 15 years as a Senior Care Assistant. Morag brings a wealth of experience and knowledge to the senior staff team. Morag delivers the highest care and always goes above and beyond for the home and the residents. Morag is a huge support to her colleagues and remains passionate about delivering person-centred care.
Job Title: senior care assistant
Joined: 2015
Arfon has worked at Etive House since March 2015 starting as a Care Assistant before applying to become a Senior Carer. Since then, Arfon has also developed a passion for training development and gained his moving and handling training certificate enabling him to support others within the team as the home’s Training and Development Coordinator. Arfon absolutely loves his job at Etive House as the residents and staff team feel like one big family and the team are focused on caring for residents to a high standard, going above and beyond to make sure they live happy lives.
Job Title: senior care assistant
Joined: 2016
Michelle started her career as a care assistant in Etive House and has progressed to senior care assistant and is now the IPC Champion for the service, providing outstanding support, staff training and care through the most intense periods of the Covid outbreak and continuing to ensure we are compliant, and our staff feel supported and well trained. Michelle consistently goes above and beyond for the home and the residents.
Job Title: senior care assistant
Joined: 2023
Riya previously worked as a registered nurse for ten years and is now working with us as a Senior Care Assistant. Riya is enjoying making a difference to the lives of the residents at Etive House Care Home.
Job Title: care assistant
Joined: 2021
Lynn has been with the home for over a year and a half as a Care Assistant. Lynn always goes over and above for her residents and is a wonderful ambassador for all of the home’s core values.
Job Title: head housekeeper
Joined: 2019
Lorna Stevenson is the Head housekeeper here at Etive House and has previously worked in the hospitality sector for 26 years, starting as a housekeeper assistant and lastly Executive Housekeeper within a 4/5 star environment. Having worked in both residential and nursing homes in Glasgow as a Care Assistant which she greatly enjoyed, she was delighted when this position came up as she would be able to successfully combine her two passions – cleaning and caring for the elderly. Lorna loves that at Etive House there is fun, laughter and hope. She is excited for the future of the ever-progressive care home and how the team can surpass all previous achievements with motivation and enthusiasm.
Job Title: care assistant
Joined: 2023
Tattiana has joined us as a Care Assistant, having 5 years of previous experience in the role. Tattiana is finding Etive House Care Home to be very loving and caring, and the team very helpful.
