Morar Lodge Nursing Home Reviews (12)
Morar Lodge Nursing Home has a Review Score of 9.8 (9.814) out of 10, based on 12 reviews in the last 2 years. Over all time Morar Lodge Nursing Home has 12 reviews.
Review from D M (Wife of Resident) published on 17 March 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Julie Leitch, Care Service Manager at Morar Lodge Nursing Home
Thank you so much for your lovely review. Morar Lodge is very proud of our staffs compassion, empathy and dedication to all the residents and I am very honoured to be their CSM
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Review from Michael M (Grandson of Resident) published on 28 November 2024
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Overall Experience
5.0 out of 5
Reply from Julie Leitch, Care Service Manager at Morar Lodge Nursing Home
Thank you for your lovely review, we absoutly love having your grandparents here and as you know your gran comes in and sees me several times a day. Siobhan puts on some lovley actvities and this morning I gave her a wee karoke machine to use with everyone. We await the singing. Staff here are a credit to their roles.
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Review from Wendy W (Daughter of Resident) published on 2 September 2024
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5.0 out of 5
The staff are all very kind and keep me informed about my parent's care.
I am very comfortable with the care
Reply from Morar Lodge, Lisa at Morar Lodge Nursing Home
Thank you so much for your wonderful feedback! We're delighted to hear that you've had such a positive experience with our care team. It's incredibly important to us that your parent feels safe, respected, and well cared for and we're thrilled to know that we've met your expectations. Our staff takes great pride in maintaining a clean and comfortable environment and in keeping families informed. Your kind words truly mean the world to us, and we'll be sure to share them with the entire team. Thank you for trusting us with your parent's care!
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Review from J S (Son of Resident) published on 28 August 2024
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Overall Experience
5.0 out of 5
Reply from Lisa Wilson, Registered Care Manager at Morar Lodge Nursing Home
Thank you for your thoughtful feedback on our services. We're thrilled to learn that your loved one is receiving exceptional care from us. Your positive review not only contributes to improving our online reputation but also strengthens our commitment to evolving as a premier care provider for the elderly. We appreciate your support as we strive to continually enhance our services.
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Review from Avril M (Wife of Resident) published on 9 July 2024
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Overall Experience
5.0 out of 5
No matter who comes to visit, be it myself, our daughters or grandchildren,
The ethos within Morar Lodge is calm and welcoming and all residents seem settled and happy. Activities are offered to residents to encourage them to engage with other service users and other people, this has been beneficial to my husband especially when he first came as it encouraged him to leave his room and mingle with others.
Even though my husband has been here a short period, as a family we can not thank the staff within Morar Lodge for what they have done for my husband enough.
Thank you to all the members of staff at Morar Lodge, you are the care in this care home.
Reply from Lisa Wilson, Manager at Morar Lodge Nursing Home
Thank you so much for your lovely review and for taking the time to post this, we very much value feedback from family and friends. At Morar Lodge, we strive for excellence and ensure that our residents and their families are looked after with the greatest of care and respect. Compassion and empathy are embedded in our ethos and it is our principal goal to achieve the very best for each of our residents and their families and friends and for their experience with us to be the very best.
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Review from M M (Regular Volunteer) published on 24 April 2024
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Overall Experience
5.0 out of 5
Reply from Morar Lodge, Manager at Morar Lodge Nursing Home
Thank you for your thoughtful feedback on our services. We're thrilled to learn that your loved one is receiving exceptional care from us. Your positive review not only contributes to improving our online reputation but also strengthens our commitment to evolving as a premier care provider for the elderly. We appreciate your support as we strive to continually enhance our services.
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Review from A B (Husband of Resident) published on 19 April 2024
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Overall Experience
5.0 out of 5
We feel that my wife is in good hands and well looked after. Morar Lodge deserves its good reputation.
Reply from Morar Lodge Nursing, Manager at Morar Lodge Nursing Home
Thank you for taking the time to review our services. We're delighted to hear that your loved one is receiving excellent care from us. Your feedback is invaluable and we will use this information to develop our Business Strategy that ensures the continued delivery of an excellent care service for the older person.
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Review from D C (Daughter of Resident) published on 8 April 2024
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Overall Experience
5.0 out of 5
Reply from Morar Lodge Nursing, Manager at Morar Lodge Nursing Home
Thank you for taking the time to review our services. We're delighted to hear that your loved one is receiving excellent care from us. This information will not only help us enhance our online presence but also support our business strategy to ensure that we continue to provide and develop as a care provider for the older person.
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Review from A S (Daughter of Resident) published on 28 March 2024
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Overall Experience
5.0 out of 5
Reply from Morar Lodge, Manager at Morar Lodge Nursing Home
Thank you for taking the time to write a review for the home. We really appreciate your input, and will use this to continually improve our service and provide an excellent service to our service users.
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Review from S C (Daughter-in-law of Resident) published on 29 January 2024
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Overall Experience
5.0 out of 5
Reply from Morar Lodge, Manager at Morar Lodge Nursing Home
Thank you for taking the time to write a review for the Home. This is invaluable information which we will refer to ensure that we continue to provide an excellent service for the older person.
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Review from Graeme C (Son of Resident) published on 29 January 2024
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Overall Experience
5.0 out of 5
Reply from Morar Lodge, Manager at Morar Lodge Nursing Home
We wish to thank you for taking the time to submit a review for Morar Lodge. It is much appreciated. Such information will be used to monitor the service we provide and to develop business strategies that ensure the continued delivery of an excellent service for the older person.
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Review from Peter A (Son of Resident) published on 29 January 2024
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Overall Experience
5.0 out of 5
Reply from Morar Lodge, Manager at Morar Lodge Nursing Home
Thank you for taking the time to complete this review. We appreciate the recognition you have given to not only the care of your mum but also to our valued staff. Once again, thank you!
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Overview of Review Score
The Review Score of 9.8 (9.814) out of 10 for Morar Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.814 for Morar Lodge Nursing Home is calculated as follows: ( (114 Excellents x 5) + (26 Goods x 4) ) ÷ 140 Ratings = 4.814
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Morar Lodge Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.