This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
Barchester Balclutha Court Care Home has a Review Score of 9.8 (9.816) out of 10, based on 17 reviews in the last 2 years. Over all time Barchester Balclutha Court Care Home has 73 reviews.
Review from Nicola B (Daughter of Resident) published on 31 March 2021
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Reply from Alison Dickson, General Manager at Barchester Balclutha Court Care Home
Thank you so much for your kind words - it means so much.
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Review from John F (Son of Resident) published on 31 March 2021
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Reply from Alison Dickson, General Manager at Barchester Balclutha Court Care Home
Thank you very much for choosing Balclutha Court for your mother. It is a pleasure to look after her.
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Review from Jacqui M (Daughter of Resident) published on 30 March 2021
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Reply from Alison Dickson, General Manager at Barchester Balclutha Court Care Home
Thank you so much for your lovely words Jacqui; we are so happy to have your Dad with us at Balclutha.
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Review from Geraldine B (Niece of Resident) published on 24 February 2020
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Reply from Alison Dickson, General Manager at Barchester Balclutha Court Care Home
Thank you for your lovely words. We will always have fond memories of your Aunt.
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Review from S A (Niece of Resident) published on 17 January 2020
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Reply from Alison Dickson, General Manager at Barchester Balclutha Court Care Home
Thank you very much for your kind words. We are so happy to have your aunt staying with us at Balclutha Court.
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Review from G R (Daughter of Resident) published on 16 January 2020
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Reply from Alison Dickson, General Manager at Barchester Balclutha Court Care Home
Thank you for your kind words. We are so happy that your Mum has settled so well.
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Review from Anne C (Respite Resident) published on 24 September 2019
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Reply from Alison Dickson, General Manager at Barchester Balclutha Court Care Home
Thank you for your kind words. It was a pleasure having you to stay and we hope to see you again soon.
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Review from Marie M (Daughter of Resident) published on 17 September 2019
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Reply from Alison Dickson, General Manager at Barchester Balclutha Court Care Home
Thank you for your kind words. We miss your Dad and hope he is settling well in his new Home.
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Review from Linda N (Friend of Resident) published on 31 July 2019
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Reply from Alison Dickson, General Manager at Barchester Balclutha Court Care Home
Thank you so much for your lovely words. It was our pleasure to be able to do this for you all. Your friend will be dearly missed.
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Review from Elizabeth J (Cousin of Resident) published on 30 July 2019
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Reply from Alison Dickson, General Manager at Barchester Balclutha Court Care Home
Thank you so much for your kind words. It really means a lot and we are so happy your cousin has settled so well.
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Review from P S (Daughter of Resident) published on 16 July 2019
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Review from B F (Daughter of Resident) published on 12 July 2019
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Reply from Alison Dickson, General Manager at Barchester Balclutha Court Care Home
Thank you for your lovely comments. It is a pleasure looking after your Mum.
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Review from Robert M (Resident) assisted by family/friend published on 8 July 2019
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Reply from Alison Dickson, General Manager at Barchester Balclutha Court Care Home
Thank you for your lovely comments. We look forward to seeing you again soon.
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Review from Joyce M (Daughter of Resident) published on 2 July 2019
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Reply from Alison Dickson, General Manager at Barchester Balclutha Court Care Home
Thank you for your lovely comments. Everybody had a great day! Glad you could make it.
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Review from Linda M (Daughter of Resident) published on 10 April 2019
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Reply from Alison Dickson, General Manager at Barchester Balclutha Court Care Home
Thank you so much for your kind words they are very much appreciated.
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Review from Gayle D (Daughter of Resident) published on 27 March 2019
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Reply from Alison Dickson, General Manager at Barchester Balclutha Court Care Home
Thank you for your kind comments. We are so happy your Mum has settled at Balclutha Court and love having her with us.
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Review from Katie H (Granddaughter of Resident) published on 13 March 2019
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Review from Ann H (Daughter of Resident) published on 4 December 2018
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Reply from Alison Dickson, General Manager at Barchester Balclutha Court Care Home
Thank you for your review. It means so much knowing you are happy leaving your Mum in our care.
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Review from K M (Daughter of Resident) published on 30 November 2018
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Reply from Alison Dickson, General Manager at Barchester Balclutha Court Care Home
Thank you for your lovely review. We are happy to know that your mum and yourself are happy with the care and would recommend us.
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Review from R G (Resident) published on 30 November 2018
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Reply from Alison Dickson, General Manager at Barchester Balclutha Court Care Home
Thank you for your kind words. We are so glad that you are happy staying at Balclutha Court.
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The Review Score of 9.8 (9.816) out of 10 for Barchester Balclutha Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.816 for Barchester Balclutha Court Care Home is calculated as follows: ( (163 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 196 Ratings = 4.816
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Balclutha Court Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Dec 2024
How well do we support people's wellbeing? |
Good
(4) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Good
(4) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: General Manager
Joined: 1991
Alison started at Balclutha Court as a newly qualified Nurse in 1991, she was the first staff nurse to be employed within the home and can still remember the first day she walked through the door, over the years she has been promoted and became General Manager in 2000. Alison is responsible for the day to day running of the home ensuring that all the staff provide excellent care to the residents and promoting a happy and friendly atmosphere. She never thought she would take up the post as General Manager, however, it is the best thing she has ever done. Alison sees the residents and staff at Balclutha Court as her family and it plays a big part in her life. Alison loves to take part in the activities, especially if there is a chance to dress up, fun is key within the home.
Alison is married and has a Border Terrier called Poppy, who visits the home regularly. She has always been a seasoned traveller, travelling far afield such as Mexico, Thailand and the Dominican Republic but since Poppy arrived things have changed for Alison, it is now more Gran Canaria and Arran. Alison enjoys eating out, shopping and spending quality time with her husband and Poppy and is also a big fan of Gary Barlow!!
Job Title: Deputy Manager
Joined: 1995
Julie began her career here at Balclutha Court as a newly qualified Staff Nurse in 1995. She was promoted through the years, first becoming Sister, then Senior Sister and then finally becoming Deputy Manager. Julie is responsible for assisting the General Manager in the daily running of the home and is a great support to Alison. She is also the home trainer, providing and co-ordinating all the training for the staff.
Julie lives at home with her partner, daughter and her dog Benji, she met her partner within Balclutha Court a good number of years ago when he worked here as a Carer. Julie loves her family time, reading a good book, going walks with the dog and girlie days out with her daughter.
Job Title: Administrator
Joined: 2000
Rhona is the Administrator at the Home. She assists the manager with all aspects of the administration and finance within the home. Rhona started her career at Balclutha Court in 2000.
Rhona is married with two beautiful children, a boy and a girl - they often pop in to say hello to the residents and staff. Her family life keeps her extremely busy trying to balance work and kids activities. Rhona is a music fan and you often can’t get her off the karaoke. She also enjoys walking, reading and spending quality time with her friends and family.
Job Title: Admin Assistant
Joined: 1992
Anne is part-time Admin Assistant, assisting the Administrator in the finance and the administration of the home. Anne started working at Balclutha Court in 1992 and since then she has become someone everyone knows and loves to speak to. She is always happy and bubbly, you will always find her this way. She can multitask, answer the phone, count money, solve a staff members problem and have a full conversation with a resident all at the same time!!! Anyone who visits the home always gets a kind word.
Anne has two daughters and four grandchildren, they play a huge part in her life and when she is not at work she keeps herself busy spending time with the children. Anne’s hobbies are shopping, especially for unusual jewellery (you always know what to get her for a present) and reading, she often tells us of the latest romance story that she has been reading. She also loves to dress up and join in with the activities in the home.
Job Title: Admin Assistant
Joined: 2004
Jill is part-time Admin Assistant, assisting the Administrator in the finance and the administration of the home, she also covered when the Administrator was off on maternity leave. She has been with the home since 2004, starting when she was only a young girl of 18.
Jill was recently married and shared her big day with the residents, attending the home straight after the ceremony. Jill lives at home with her husband and her two cats Coco & Cosmo, who are very mischievous. She takes pride in her “wee” flat and is very house proud. Her hobbies include reading a good book, swimming, shopping and housework
Job Title: Sister
Joined: 1997
Heather trained at Stirling University and qualified in 1997, Heather first started working in Balclutha Court as a newly qualified Staff Nurse, she was promoted to Sister in 2002. She is responsible for ensuring a high standard of care is delivered to the residents. In the absence of the General Manager, she ensures the home runs smoothly.
Heather lives with her partner and her two girls, the girls keep Heather on her toes and her extremely busy. Her hobbies are reading a good book, being creative around the house, gardening. She also enjoys spending time with family and friends, especially large family gatherings when her family visit from Australia which is also a dream of her and her family.
Job Title: Sister
Joined: 2001
Sita was recruited by the home in 2001 from Guyana as a Staff Nurse, to be quite honest we weren’t sure whether Sita was going to stay as the General Manager served her some Scottish cuisine, however, she is still here and is now Sister. She is responsible for ensuring a high standard of care is delivered to the residents. In the absence of the General Manager, she ensures the home runs smoothly. Sita also is the Moving & Handling Trainer for the home.
Sita lives at home with her husband, two grown-up children who she is extremely proud of. She has worked extremely hard over the years to put her children through university. Sita loves to shop and likes to keep up with the latest fashions. She also likes to return home to Guyana to be with her family and visit her sisters in Canada and New York. She plans to return to New York with her daughter this year, which she is really looking forward to. Her hobbies include relaxing at home and having “me time”, socialising with her friends and dining out.
Job Title: Activites Organiser
Our activities team is made up of Karen Dillon, Magi Bell and Sharon McArthur. Between them, they ensure the residents are happy and have loads of fun.
They have a jam-packed weekly activities programme which includes, excursions, tea parties, knitting bee, arts & crafts, Mega Scrabble, Carpet bowls, Domino and Jigsaw Clubs and much much more. Every fortnight we have local entertainers who provide live music and we all party, having a dance and a wee tipple should it take your fancy. We also have movie afternoons showing on our big screen and another favourite of our residents is our exercise class.
We are very keen to involve the residents in the decision making within the home to enhance their experience, they take part in the resident's meetings, catering forums and assist the General Manager in interviewing new staff. The residents really enjoy this and take great pleasure in offering the right candidate the position.
Our aim at Balclutha Court is to ensure the residents are happy as they possibly can be and enjoy living within the home
Job Title: The Wee Dog
Poppy is the General Manager’s dog, she is a Border Terrier. She enjoys regular visits to the home, and has been coming in since she was just a pup. She loves to come in and see all her Aunties and Uncles who spoil her with her favourite titbit carrots! She can be a Diva at times this tends to be with her Mummy and Daddy and everyone else gets the kisses and cuddles. Poppy’s hobbies include leisurely walks along the beach and a good hike up the hills. She is often found lying in the sunniest spot in the reception area.
Job Title: Housekeeper
Joined: 1999
Liz started at Balclutha Court in 1999 as a Domestic Assistant and was promoted to Housekeeper in 2008. Liz is responsible for ensuring high standards of cleanliness within the home and managing her team of four laundry assistants and five domestic assistants.
Liz is very family orientated, spending a lot of her time away from work with her sister, grown-up son & his wife. She enjoys going for long walks, reading and going holidays abroad.
Job Title: Charge Nurse
Brenda is our Charge Nurse on the night shift. She came to Balclutha in June 2019 and is responsible for ensuring that a high standard of care is delivered to the residents.
Brenda has three daughters and lives at home with the two youngest. She enjoys having girly nights with them along with her mum and sister. She loves spending quality time with her partner and his son, even though they make her walk up big hills and mountains. Family and friends are really important to Brenda.
Job Title: Senior Staff Nurse
Angelica started working at Balclutha Court in September 2013 as a Staff Nurse, and was promoted to Senior Staff Nurse in October 2019. She is responsible for ensuring a high standard of care is delivered to the residents.
Angelica is originally from the Philippines and has two gorgeous grown-up children. Angelica is happily married and lives with her husband Billy, and Toffee, their beloved cat! Angelica and Billy fell in love at Balclutha Court, as he also works as a Staff Nurse. Angelica has many hobbies, including handbag shopping, cooking and baking, watching films and listening to music. She also shares the love of travel with her husband—they are always off on their travels! She is a social butterfly and loves spending time with her family and friends.
Job Title: Head Chef
Gerry started work at Balclutha Court in 2012 as an Assistant Chef, in early 2019 he was promoted to Head Chef. He is responsible for the daily running of the kitchen, ensuring that residents nutritional needs are met, providing a varied menu. He is also responsible for ensuring that there are high standards of cleanliness throughout the kitchen. Gerry’s team consist of two Assistant Chefs and seven Kitchen Assistants.
Gerry has two children, a boy and a girl, he also has two dogs, Nico and Bella. Gerry is great fun and loves music, you can always hear him singing away as he carries out his work. He loves the great outdoors and can often be found fishing on his time off.