Barchester Balclutha Court Care Home

48 Forsyth Street, Greenock PA16 8DY
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9.8 73 Reviews
  • Barchester Balclutha Court Care Home, Greenock
Balclutha Court provides high-quality 24-hour nursing care for frail older people, as well as expert dementia care for those who require help living with the condition.

The team of qualified and dedicated staff are focused on the individual needs of residents. and are committed to providing professional and respectful care and maintaining Barchester's exceptional standards. These standards stretch from the care provided to hospitality, housekeeping, maintenance and administrative services.

Whether you’re a resident, a relative or a friend, everyone gets a great reception at Balclutha Court in Greenock. As part of Barchester Healthcare, their home benefits from attractive décor, landscaped gardens with outside seating and modern facilities.

Staff at the home welcome visitors at any time and are happy to offer helpful advice if they can, so please feel free to call or to drop in.

Care Provided by Barchester Balclutha Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 83 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alison Dickson (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (77)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2002

Funding & Fees Guide for Barchester Balclutha Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,276
  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.


  • (these prices are only a guideline, please contact Barchester Balclutha Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Balclutha Court Care Home Reviews (73)

Total of 73, showing 41-60
9.8

Barchester Balclutha Court Care Home has a Review Score of 9.8 (9.816) out of 10, based on 17 reviews in the last 2 years. Over all time Barchester Balclutha Court Care Home has 73 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

The staff at Balclutha always provide an excellent service for their residents and families. This has been particularly true during the covid pandemic as their level of commitment and care during this time has been exemplary. They have looked after my mum so well in such stressful times and have continued
to work as an effective team. All staff have my mum’s welfare as a priority and we cannot thank them highly enough for all they do for her each and every day. Thank you!

Reply from Alison Dickson, General Manager at Barchester Balclutha Court Care Home

Thank you so much for your kind words - it means so much.


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Overall Experience  Overall Experience 5.0 out of 5

Due to my mother need for 24-hour care, I took the hard decision to request her admittance to social care. In regards to selecting a care home, there was only (1) Balclutha Court. The staff are fantastic and had cared for my mother-in-law for five years prior to her passing. Their levels of compassion,
kindness, attention to detail, fun and love are a credit to this company.

Reply from Alison Dickson, General Manager at Barchester Balclutha Court Care Home

Thank you very much for choosing Balclutha Court for your mother. It is a pleasure to look after her.


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Overall Experience  Overall Experience 5.0 out of 5

Where do I start, it finally came time for my dad, my hero, to be looked after professionally and so the search began to find that one place that safe haven for my dad, I searched and searched and kept coming back to Balclutha Court and I'm glad I did, the day I had to leave my dad in their care I was
left broken, as my hero was no longer with me every day. But I had to do it due to him having Alzheimer's and by this point really bad. I never thought I would get over it, fast forward a few weeks and it's as if he's always been a resident there he's settled in great he wants for nothing they're there for him 24 hrs a day, he's safe and really well looked after. I should never ever have doubted their capabilities. Nothing is an inconvenience to them they went above and beyond for my wee dad and me, as a result, we are both sleeping at night my dad is safe and I am healing slowly. They not only care for the residents they help the families too. I would highly recommend this Care Home.

Reply from Alison Dickson, General Manager at Barchester Balclutha Court Care Home

Thank you so much for your lovely words Jacqui; we are so happy to have your Dad with us at Balclutha.


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Overall Experience  Overall Experience 5.0 out of 5

I am from Ireland so don't visit as often as I should. Unfortunately had to visit home due to my aunt passing. I was very regularly in contact with my aunt and the staff and always found the staff to be most helpful and very courteous and nothing was a problem. The home is very nice and comfortable.
Plenty of staff. Spoke to many of the residents who seemed to be very happy and content. I would have no hesitation in recommending this home. My aunt never had a bad word to say about Balclutha Court only good.

Reply from Alison Dickson, General Manager at Barchester Balclutha Court Care Home

Thank you for your lovely words. We will always have fond memories of your Aunt.


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Overall Experience  Overall Experience 5.0 out of 5

As Power of Attorney for my aunt, the time came when she needed further care. After recommendations from friends, I decided on Balclutha Court. I am delighted with the decision I have made. Although my aunt has dementia and had become withdrawn, within a short time in the care home I could see the
difference in her.
She is encouraged to join in with all the activities, the staff on duty spend time talking to her and she has become more animated. Apart from her illness, she is nearly back to the aunt I knew and I know that this is due to the care and attention given to her in Balclutha Court. On a personal level, I have never had to deal with care homes in the past, but the staff have been extremely helpful and patient with me, answering all my questions and giving me assistance with the paperwork. I would never hesitate to recommend Balclutha Court to anyone looking for a care home for their elderly relatives.

Reply from Alison Dickson, General Manager at Barchester Balclutha Court Care Home

Thank you very much for your kind words. We are so happy to have your aunt staying with us at Balclutha Court.


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Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Balclutha on Christmas Eve 2019 following a pre-visit by myself and my sister. We were very impressed by the Deputy Manager who showed us around and by the welcoming atmosphere in the home. Mum has settled in after just a few weeks. She is well, has all her needs met by a friendly
and caring team. Although only a few weeks have passed, we are more than happy.

Reply from Alison Dickson, General Manager at Barchester Balclutha Court Care Home

Thank you for your kind words. We are so happy that your Mum has settled so well.


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Overall Experience  Overall Experience 5.0 out of 5

I have been treated very well, enjoyed the company and the food.
I would come back and stay as required.

Reply from Alison Dickson, General Manager at Barchester Balclutha Court Care Home

Thank you for your kind words. It was a pleasure having you to stay and we hope to see you again soon.


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Overall Experience  Overall Experience 5.0 out of 5

My dad was here for six weeks and he had the best care. Very happy with the service.

Reply from Alison Dickson, General Manager at Barchester Balclutha Court Care Home

Thank you for your kind words. We miss your Dad and hope he is settling well in his new Home.


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Overall Experience  Overall Experience 5.0 out of 5

I would just like to say a huge thank you to the manager and her team for the help and support they gave to me when my friend passed away. I was totally blown away when she offered to lay on a funeral tea for my friend. She was 91 years old when she died, she had no relatives and most of her friends
had already passed away or were too infirm or too far away to attend the funeral. As such, there was only a small number of us at the service including some of the staff who kindly took the time to attend.
We came to back to Balclutha Court and the spread that had been put on was outstanding. Not only was there a huge variety of food but the standard was exceptional and we all very much appreciated all the effort that had gone into producing this.
Alison went above and beyond the call of duty and made a difficult day so much easier. It was lovely to be able to share memories of my friend with the staff.
Thanks to everyone for looking after her, I really appreciate all you have done.

Reply from Alison Dickson, General Manager at Barchester Balclutha Court Care Home

Thank you so much for your lovely words. It was our pleasure to be able to do this for you all. Your friend will be dearly missed.


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Overall Experience  Overall Experience 5.0 out of 5

The first thing noticeable when entering Balclutha Court on a visit to my cousin was the warm and friendly relaxing atmosphere. The staff went out of their way to be helpful and it was clear that my cousin has settled in well and was getting the best of care and attention. It was reassuring to know
that he was content at Balclutha Court and I would have no hesitation in recommending this care home to anyone who may have loved ones who need excellent care.
They will get that from the caring and hard-working staff at Balclutha Court.

Reply from Alison Dickson, General Manager at Barchester Balclutha Court Care Home

Thank you so much for your kind words. It really means a lot and we are so happy your cousin has settled so well.


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Overall Experience  Overall Experience 5.0 out of 5

The staff care for my mother as they would their own family. Their exceptional patience and kindness give me and my family peace of mind. We know my mother is safe and given excellent care.

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Overall Experience  Overall Experience 5.0 out of 5

The staff love and care for my mother she is safe and well. I am delighted my mother is cared for here.

Reply from Alison Dickson, General Manager at Barchester Balclutha Court Care Home

Thank you for your lovely comments. It is a pleasure looking after your Mum.


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Overall Experience  Overall Experience 5.0 out of 5

I have been doing respite in Balclutha Court for the past five years or so. I find the staff very welcoming, can't do enough for you, also enjoyed the food and also like when we go on day trips. The care and support they give you is second to none. The home is very clean as well.
Wouldn't go anywhere
else.

Reply from Alison Dickson, General Manager at Barchester Balclutha Court Care Home

Thank you for your lovely comments. We look forward to seeing you again soon.


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Overall Experience  Overall Experience 5.0 out of 5

I just want to say a big well done to the manager and all her staff for the fantastic Hawaiian themed day on Friday 28th June that was organised for all the residents and their family and friends. It was great to see young and old all having a great time together. The continuous ongoing activities must
have taken a lot of planning and seemed to be enjoyed by everyone. The bbq was a big hit and the food was delicious. Well done to all the catering team. There was something for everyone and plenty of it. It was also great to see staff who weren't on duty take time out on their precious days off to come in and join in the fun too. And of course, organising Mr Sunshine to be there too was great! Keep up the good work Team Balclutha!

Reply from Alison Dickson, General Manager at Barchester Balclutha Court Care Home

Thank you for your lovely comments. Everybody had a great day! Glad you could make it.


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Overall Experience  Overall Experience 4.0 out of 5

Balclutha is a very caring place. The staff are wonderful and always treat my frail father with love and respect.

Reply from Alison Dickson, General Manager at Barchester Balclutha Court Care Home

Thank you so much for your kind words they are very much appreciated.


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Overall Experience  Overall Experience 5.0 out of 5

The level of medical care provided is exemplary and mum settled in immediately. All of the staff are friendly and accommodating. Organisationally Balclutha is very well run with clear communication, and a positive ethos abounds. I have absolutely no concerns and would have no hesitation in recommending
Balclutha Court to others.

Reply from Alison Dickson, General Manager at Barchester Balclutha Court Care Home

Thank you for your kind comments. We are so happy your Mum has settled at Balclutha Court and love having her with us.


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Overall Experience  Overall Experience 5.0 out of 5

My Grandma has been in Balclutha for 2 years now, she initially came in for emergency care on Christmas Eve 2017.
I was amazed at the attention and care my Grandma got from the moment she arrived.
We as a family couldn't ask for a better place for my Grandma to be.
The staff are just like an extended
family.
The care is second to none, rooms are clean and beautiful.

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Overall Experience  Overall Experience 5.0 out of 5

Nice to leave mum and know she is being well cared for.

Reply from Alison Dickson, General Manager at Barchester Balclutha Court Care Home

Thank you for your review. It means so much knowing you are happy leaving your Mum in our care.


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Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Balclutha. It's a lovely place and everyone is so friendly and nice, always lots to do and lovely gardens to sit out in. Loads of parties and lots going on.

Reply from Alison Dickson, General Manager at Barchester Balclutha Court Care Home

Thank you for your lovely review. We are happy to know that your mum and yourself are happy with the care and would recommend us.


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Overall Experience  Overall Experience 4.0 out of 5

I enjoy staying at Balclutha. I am very happy. I love my room and the staff are very nice with me.

Reply from Alison Dickson, General Manager at Barchester Balclutha Court Care Home

Thank you for your kind words. We are so glad that you are happy staying at Balclutha Court.


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Current Review Score: 9.8 (9.816)

Overview of Review Score

The Review Score of 9.8 (9.816) out of 10 for Barchester Balclutha Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.816 for Barchester Balclutha Court Care Home is calculated as follows: ( (163 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 196 Ratings = 4.816

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Balclutha Court Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 17 Dec 2024

How well do we support people's wellbeing? Good

(4)

How good is our leadership? Good

(4)

How good is our staff team? Good

(4)

How good is our setting? Good

(4)

How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (13)

Alison

Alison Dickson

Job Title: General Manager

Joined: 1991

Alison started at Balclutha Court as a newly qualified Nurse in 1991, she was the first staff nurse to be employed within the home and can still remember the first day she walked through the door, over the years she has been promoted and became General Manager in 2000. Alison is responsible for the day to day running of the home ensuring that all the staff provide excellent care to the residents and promoting a happy and friendly atmosphere. She never thought she would take up the post as General Manager, however, it is the best thing she has ever done. Alison sees the residents and staff at Balclutha Court as her family and it plays a big part in her life. Alison loves to take part in the activities, especially if there is a chance to dress up, fun is key within the home.


Alison is married and has a Border Terrier called Poppy, who visits the home regularly. She has always been a seasoned traveller, travelling far afield such as Mexico, Thailand and the Dominican Republic but since Poppy arrived things have changed for Alison, it is now more Gran Canaria and Arran. Alison enjoys eating out, shopping and spending quality time with her husband and Poppy and is also a big fan of Gary Barlow!!


Julie

Julie Wilson

Job Title: Deputy Manager

Joined: 1995

Julie began her career here at Balclutha Court as a newly qualified Staff Nurse in 1995. She was promoted through the years, first becoming Sister, then Senior Sister and then finally becoming Deputy Manager. Julie is responsible for assisting the General Manager in the daily running of the home and is a great support to Alison. She is also the home trainer, providing and co-ordinating all the training for the staff.


Julie lives at home with her partner, daughter and her dog Benji, she met her partner within Balclutha Court a good number of years ago when he worked here as a Carer. Julie loves her family time, reading a good book, going walks with the dog and girlie days out with her daughter.


Rhona

Rhona Findlay

Job Title: Administrator

Joined: 2000

Rhona is the Administrator at the Home. She assists the manager with all aspects of the administration and finance within the home. Rhona started her career at Balclutha Court in 2000.


Rhona is married with two beautiful children, a boy and a girl - they often pop in to say hello to the residents and staff. Her family life keeps her extremely busy trying to balance work and kids activities. Rhona is a music fan and you often can’t get her off the karaoke. She also enjoys walking, reading and spending quality time with her friends and family.


Anne

Anne Foreman

Job Title: Admin Assistant

Joined: 1992

Anne is part-time Admin Assistant, assisting the Administrator in the finance and the administration of the home. Anne started working at Balclutha Court in 1992 and since then she has become someone everyone knows and loves to speak to. She is always happy and bubbly, you will always find her this way. She can multitask, answer the phone, count money, solve a staff members problem and have a full conversation with a resident all at the same time!!! Anyone who visits the home always gets a kind word.


Anne has two daughters and four grandchildren, they play a huge part in her life and when she is not at work she keeps herself busy spending time with the children. Anne’s hobbies are shopping, especially for unusual jewellery (you always know what to get her for a present) and reading, she often tells us of the latest romance story that she has been reading. She also loves to dress up and join in with the activities in the home.


Jill

Jill Magee

Job Title: Admin Assistant

Joined: 2004

Jill is part-time Admin Assistant, assisting the Administrator in the finance and the administration of the home, she also covered when the Administrator was off on maternity leave. She has been with the home since 2004, starting when she was only a young girl of 18.


Jill was recently married and shared her big day with the residents, attending the home straight after the ceremony. Jill lives at home with her husband and her two cats Coco & Cosmo, who are very mischievous. She takes pride in her “wee” flat and is very house proud. Her hobbies include reading a good book, swimming, shopping and housework


Heather

Heather McDowall

Job Title: Sister

Joined: 1997

Heather trained at Stirling University and qualified in 1997, Heather first started working in Balclutha Court as a newly qualified Staff Nurse, she was promoted to Sister in 2002. She is responsible for ensuring a high standard of care is delivered to the residents. In the absence of the General Manager, she ensures the home runs smoothly.


Heather lives with her partner and her two girls, the girls keep Heather on her toes and her extremely busy. Her hobbies are reading a good book, being creative around the house, gardening. She also enjoys spending time with family and friends, especially large family gatherings when her family visit from Australia which is also a dream of her and her family.


Sita

Sita Ali

Job Title: Sister

Joined: 2001

Sita was recruited by the home in 2001 from Guyana as a Staff Nurse, to be quite honest we weren’t sure whether Sita was going to stay as the General Manager served her some Scottish cuisine, however, she is still here and is now Sister. She is responsible for ensuring a high standard of care is delivered to the residents. In the absence of the General Manager, she ensures the home runs smoothly. Sita also is the Moving & Handling Trainer for the home.


Sita lives at home with her husband, two grown-up children who she is extremely proud of. She has worked extremely hard over the years to put her children through university. Sita loves to shop and likes to keep up with the latest fashions. She also likes to return home to Guyana to be with her family and visit her sisters in Canada and New York. She plans to return to New York with her daughter this year, which she is really looking forward to. Her hobbies include relaxing at home and having “me time”, socialising with her friends and dining out.


Karen

Karen Dillon

Job Title: Activites Organiser

Our activities team is made up of Karen Dillon, Magi Bell and Sharon McArthur. Between them, they ensure the residents are happy and have loads of fun.


They have a jam-packed weekly activities programme which includes, excursions, tea parties, knitting bee, arts & crafts, Mega Scrabble, Carpet bowls, Domino and Jigsaw Clubs and much much more. Every fortnight we have local entertainers who provide live music and we all party, having a dance and a wee tipple should it take your fancy. We also have movie afternoons showing on our big screen and another favourite of our residents is our exercise class.


We are very keen to involve the residents in the decision making within the home to enhance their experience, they take part in the resident's meetings, catering forums and assist the General Manager in interviewing new staff. The residents really enjoy this and take great pleasure in offering the right candidate the position.


Our aim at Balclutha Court is to ensure the residents are happy as they possibly can be and enjoy living within the home


Poppy

Poppy Dickson

Job Title: The Wee Dog

Poppy is the General Manager’s dog, she is a Border Terrier. She enjoys regular visits to the home, and has been coming in since she was just a pup. She loves to come in and see all her Aunties and Uncles who spoil her with her favourite titbit carrots! She can be a Diva at times this tends to be with her Mummy and Daddy and everyone else gets the kisses and cuddles. Poppy’s hobbies include leisurely walks along the beach and a good hike up the hills. She is often found lying in the sunniest spot in the reception area.


Liz

Liz Gallacher

Job Title: Housekeeper

Joined: 1999

Liz started at Balclutha Court in 1999 as a Domestic Assistant and was promoted to Housekeeper in 2008. Liz is responsible for ensuring high standards of cleanliness within the home and managing her team of four laundry assistants and five domestic assistants.


Liz is very family orientated, spending a lot of her time away from work with her sister, grown-up son & his wife. She enjoys going for long walks, reading and going holidays abroad.


Brenda

Brenda Storey

Job Title: Charge Nurse

Brenda is our Charge Nurse on the night shift. She came to Balclutha in June 2019 and is responsible for ensuring that a high standard of care is delivered to the residents.


Brenda has three daughters and lives at home with the two youngest. She enjoys having girly nights with them along with her mum and sister. She loves spending quality time with her partner and his son, even though they make her walk up big hills and mountains. Family and friends are really important to Brenda.


Angelica

Angelica Docherty

Job Title: Senior Staff Nurse

Angelica started working at Balclutha Court in September 2013 as a Staff Nurse, and was promoted to Senior Staff Nurse in October 2019. She is responsible for ensuring a high standard of care is delivered to the residents.


Angelica is originally from the Philippines and has two gorgeous grown-up children. Angelica is happily married and lives with her husband Billy, and Toffee, their beloved cat! Angelica and Billy fell in love at Balclutha Court, as he also works as a Staff Nurse. Angelica has many hobbies, including handbag shopping, cooking and baking, watching films and listening to music. She also shares the love of travel with her husband—they are always off on their travels! She is a social butterfly and loves spending time with her family and friends.


Gerry

Gerry Thomson

Job Title: Head Chef

Gerry started work at Balclutha Court in 2012 as an Assistant Chef, in early 2019 he was promoted to Head Chef. He is responsible for the daily running of the kitchen, ensuring that residents nutritional needs are met, providing a varied menu. He is also responsible for ensuring that there are high standards of cleanliness throughout the kitchen. Gerry’s team consist of two Assistant Chefs and seven Kitchen Assistants.


Gerry has two children, a boy and a girl, he also has two dogs, Nico and Bella. Gerry is great fun and loves music, you can always hear him singing away as he carries out his work. He loves the great outdoors and can often be found fishing on his time off.