Belleaire House Care Home

29 Newark Street, Greenock PA16 7UN
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8.0 39 Reviews
  • Belleaire House Care Home, Greenock
Overlooking the River Clyde, Belleaire House is a repurposed Victorian mansion and their team of professional and experienced registered nurses and care workers provide high quality, personalised nursing care for their elderly residents, including those with dementia and its related conditions.

They offer a range of ensuite bedrooms, finished with high-quality, bespoke furniture, providing residents with an open and homely area whilst allowing them to retain as much independence as possible.

Offering residents a varied programme of activities that can be tailored to suit individual needs, the team at Belleaire support residents, encouraging them to socialise and continue their hobbies.

There are spacious lounge and dining areas, so residents can choose where to enjoy the nutritious meals prepared by the award-winning catering team (NACC Catering Team of the Year 2020).

Provision of first class care means staff encourage residents and their families, to participate in the home’s commitment to quality and become fully involved at all stages of care planning, as well as many other aspects of care home life.

There is access to paramedical staff including physiotherapists and podiatrists and there is full medical support from local GPs, the local hospital and the Community Mental Health Team.

As part of the Meallmore Group, Belleaire follows rigorous infection control procedures in line with the latest public health guidance.

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Care Provided by Belleaire House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tracy Docherty (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (52)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Funding & Fees Guide for Belleaire House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,532
    • Self-Funded Residential Dementia Care from £1,532
    • Self-Funded Nursing Care from £1,532
    • Self-Funded Nursing Dementia Care from £1,532
    • RESPITE Self-Funded Residential Care from £1,532
    • RESPITE Self-Funded Residential Dementia Care from £1,530
    • RESPITE Self-Funded Nursing Care from £1,532
    • RESPITE Self-Funded Nursing Dementia Care from £1,530

  • Please enquire for the latest pricing.
  • (these prices are only a guideline, please contact Belleaire House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Belleaire House Care Home Reviews (39)

Total of 39, showing 1-20
8.0

Belleaire House Care Home has a Review Score of 8.0 (8.046) out of 10, based on 9 reviews in the last 2 years. Over all time Belleaire House Care Home has 39 reviews.

Overall Experience

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Date Published

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Review from E K (Daughter of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming staff, lovely clean home. Shown round, lots of activities. All residents appeared clean and well dressed. Large room for mum with en-suite. Staff attended to mum to all us to leave. Food lovely, extra fluids readily available, could not be faulted.

Reply from Cameron, Belleaire House Care Home at Belleaire House Care Home

Thank you for your kind words about Belleaire House. We're delighted that you found our home welcoming and well-kept, and that your mum is comfortable in her spacious en-suite room. It's wonderful to hear that our team made you feel supported and that you're happy with the care, meals, and attention to detail. We're always here to ensure your mum feels at home and well-cared for.


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Review from Stuart K (Son of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very attentive to my mum's needs. Staff aid treat mum with respect and empathy. Staff always take the time to provide updates when I'm visiting the home from Australia.

Reply from Cameron, Belleaire House Care Home at Belleaire House Care Home

Thank you so much for taking the time to share your kind words. We are truly grateful for your feedback and are delighted to hear that your mum feels well cared for at Belleaire House. Our team is dedicated to treating each resident with the respect, dignity, and empathy they deserve, and it means the world to us to know that these efforts are making a positive difference for your mum. We are glad that our team can provide you with updates during your visits from Australia. Keeping families connected and informed is a priority for us, and we're so pleased that you feel reassured and supported. Thank you again for your thoughtful review. It's a privilege to care for your mum.


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Review from Joyce J (Mother of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care that my mother received when she was unwell was excellent.
The only complaint that we have is that her eye drops keep going missing.
She also told me that she has not had her inhaler on several occasions.

Reply from Cameron, Belleaire House Care Home at Belleaire House Care Home

Thank you for your feedback and for recognising the excellent care your mother has received from our Belleaire colleagues. We strive to get the small things right and I'm sorry to hear about the issues with her eye drops and inhaler. I've passed your concerns on to our home manager who will be in touch with you directly to discuss this further and ensure we address the matter appropriately. Your feedback is invaluable as we continue to improve our services. Please feel free to reach out with any other concerns.


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Review from D M (Sister of Resident) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been a resident with Belleaire Care Home for six years now, and in all that time, I have been very satisfied with the care given to my sister.
The staff are very nice and show a caring spirit, and eager to help if anything is brought to their attention.
The home, and my sister’s room
is always fresh and clean, and staff are always welcoming and friendly. If there was one thing I’ve noticed over the last couple of years is that the lifts are not as clean as they used to be. That’s just a small negative comment, but something I’ve noticed.
My sister is very contented at Belleaire, and enjoys the food, which is really very good.
I would not hesitate to recommend Belleaire to others. It is a beautiful home, with lovely grounds, so thank you Belleaire and staff.

Reply from Cameron, Meallmore Head Office at Belleaire House Care Home

Thank you for your kind review of Belleaire Care Home. We are delighted that your sister has been content and well cared for over the past six years. Your praise for our caring team and the cleanliness of our home and your sister's room is greatly appreciated. We value your feedback about the lifts and will address this concern to ensure every aspect of our home meets our high standards. Knowing your sister enjoys the food and our beautiful grounds is wonderful. Your recommendation means a lot to us.


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Review from Anna W (Daughter of Resident) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Reviewing 12 months my dad has spent in Belleaire I can definitely say that it’s people who make this place. There are lots of caring, understanding, compassionate and extremely friendly people who do their job very well and have established a great relationship with my dad and his family. This is the
most important thing for us, as we do not want him to feel lonely, isolated and neglected. Unfortunately, some people shouldn’t be working in care at all but it is a challenging task for the management team. Overall, I am happy. I wish a staff shortage issue could be sorted to take some pressure off the current hardworking team and more money could be invested in new carpets or flooring and basic refurbishment of the bedrooms e.g. painting.

Reply from Cameron, Meallmore Head Office at Belleaire House Care Home

Thank you for sharing your detailed feedback about your dad's experience at Belleaire Care Home. We are truly grateful for your kind words about our caring, understanding, and compassionate team. Our top priority is to ensure that residents feel connected, supported, and valued, and we are delighted to hear that your dad has established great relationships with our staff. We acknowledge your concerns regarding staffing and the need for refurbishment - these comments have been passed directly to our Home Manager, who will follow up with you directly. Please know that we are continuously working to address challenges and improve our services. Your suggestions are invaluable and will be taken into consideration as we strive to enhance the quality of life for all our residents. Thank you again for your constructive feedback and for trusting us with your dad's care. We appreciate your support and understanding.


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Review from J G (Daughter of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum has been in Bellaire for about 6 months, on the whole, I feel the carers are really friendly and helpful. I have noticed from time to time mum has looked as if she has just got out of bed and put her clothes on and I could smell sweat on her, on these occasions I have personally showered my mum.
I personally feel she should be showered every other day as that was the way she was at home. I also feel that they aren't getting enough fluids throughout the day I.e water or juice most of the residents need to be prompted for this and I don't see that happening very often. I would also like to see them having some fruit. I also feel at the weekends there doesn't seem to be much happening in the way of activities to keep them from getting bored they need stimulation.

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Review from C C (Daughter of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I'm very disappointed in the care my mum has received over the past few years. Lack of communication regarding incidents. Staff shortages, no manager on most shifts. I am in talks with a social worker to have transferred to another care home. I have no trust or faith in this home. Also, what is the
point of asking for feedback when I can only put a month in when my concerns have been ongoing.

Reply from Cameron, Care Home Representative at Belleaire House Care Home

We're sorry to hear your concerns regarding your mum's care at Belleaire. Your feedback has been shared with our management team for prompt follow-up. We're actively addressing communication issues and have recently made positive changes, including bringing on an experienced home manager. We value your trust and hope to improve your experience. Please contact us directly for further discussion. We are also happy to organise a review of your mum's care with HSCP.


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Review from Patricia P (Sister of Resident) published on 27 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

There are too many staff changes...insufficient upgrading to bedrooms...more activity input needed. No one has enough time to make the changes needed and I'm afraid I do not have time to keep adding to this and I think have made my views clear and concise...

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Review from C M (Daughter of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff have a great sense of humour, and always welcome you with a smile. Staff don't just care about residents; they really care about friends and family, always checking in to see how we are doing.
My one wish for the care staff is that there were a few more of them, so they're not stretched.
The
views from the property are stunning, and the outside space is brilliant and very well-kept.
Nothing is too much bother for the staff, and they are a brilliant team.

Reply from Cameron, Care Home Representative at Belleaire House Care Home

Thank you for your feedback on Belleaire House Care Home. We greatly appreciate your kind words and are glad to hear that the team have a great sense of humour and welcomes you with a smile. We understand the importance of caring for our residents and their friends and family. We appreciate your feedback about staffing levels and are improving on this. Thank you for choosing Belleaire.


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Review from Alastair M (Nephew of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aunty is very happy and contended in the Belleaire nursing home. All her needs are attended to, and any hospital appointments are dealt with, with no issues. The staff are excellent, and her surroundings are very homely.

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Review from G P (Son of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've always found the staff to be caring and considerate. Communications are good.
Any time I have had the need to call the home, I've found that the staff have been knowledgeable about my father's situation. It's good to know that he's being well cared for.

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Review from S P (Daughter of Resident) published on 13 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely grateful to all the staff at Belleaire House for their continued commitment, care and thoughtfulness over the past few years whilst looking after Mum. They are calm and professional, especially during challenging situations. They are always completely understanding of Mum’s needs, which
can change at any time. We are also grateful for the communication. The hard work of all the staff doesn’t go unnoticed. Thank you.

Reply from Avril McFarlane, Home Manager at Belleaire House Care Home

Thank you so much for your kind review. We work hard to deliver a high standard and quality of care at all times.


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Review from Aileen G (Resident) published on 13 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident and has been for over 3-years. I live in England, so don’t get to see Mum as often as I’d like, but I consider myself and Mum to be so very lucky that she has found Belleaire because of the distance involved.
I already knew Belleaire was good before the pandemic, but knowing that
I wasn’t able to visit during that time was eased 100% by the fact I knew how well looked after, loved and cared for she was being.
This nursing is exceptional, and the staff are unbelievable. The care, love, thought and dedication that is put in by all staff is commendable.
I know that they contact me about everything and let me know what’s happening. I see my mum happy, healthy and thriving, and she trusts them.
What more could we ask.
I will be forever grateful. Thank you.

Reply from Avril McFarlane, Deputy Manager at Belleaire House Care Home

Thank you so much for your kind review. We work hard to deliver a high standard and quality of care at all times.


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Review from S M (Friend of Resident) published on 13 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been in Belleaire for over a year now, and I cannot fault the staff at all. They are always courteous and so welcoming when I arrive at the home. There is always plenty to do for the residents, which recently I have been able to take part in. The home is always very clean, and the staff
cannot do enough for my friend or me. Being able to visit my friend and know she is well cared for is a great comfort to me.

Reply from Avril McFarlane, Home Manager at Belleaire House Care Home

Thank you so much for your kind review. We are glad to have your friend with us as a resident of Belleaire.


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Review from Janice M (Daughter of Resident) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This past year has been hard for everyone, but it was definitely made easier for me with the support of the fantastic staff of Belleaire House.
My mum has been a resident for several years and has been looked after with care and compassion. My dad visited her every day and was made welcome and treated
like part of the family. Even though he wasn't a resident he was cared for and even provided with meals to join Mum.
Unfortunately, he became ill during the height of the 1st lockdown and was admitted to hospital. (Non-covid related). The Manager and her staff were a great support to me and my family as we dealt with this and cared for Mum. As it became clear that Dad needed palliative he was welcomed into Belleaire House.
Although he passed away shortly afterwards I am extremely grateful to everyone at Belleaire House for the care and compassion they showed. Mum is still well cared for and I am so excited that visiting has restarted and I can be part of the Belleaire family again.

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Review from Francoise L (Power of Attorney of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend, for whom I have Power of Attorney as she has no immediate family in Scotland, was transferred from hospital about a year ago to Belleaire. I chose Belleaire because of a recommendation from a friend, who said her husband had settled in really well. This has also been my experience with
my friend. She has stopped being anxious and has not needed hospitalisation in the past year. She seems well cared for, although it has been difficult to assess this while we could not visit inside the home for most of the year. I am particularly grateful to be told when there is a particular problem such as a fall (which has happened very rarely) and I have found all the staff to be kind and approachable. Although low in mood at certain times, my friend is happy to be at Belleaire and I am grateful for that.

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Review from Billy R (Husband of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wee wife is being cared greatly for by very cheerful staff who have made her feel truly at home and made me feel a bit more at ease knowing she is being cared for. I was allowed in to visit and you could see from the start she was very well looked after and cared for.

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Review from Tracyann K (Daughter of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so very thankful to all the staff at Belleaire who take the most sincere, kind and loving care, of my wee mum. I live in the US and I can’t express enough, what peace of mind the nurses give me in telling me all the information about Mum and explain every detail of my mum's health and well-being.
It brings me such comfort and I do not have to worry about her, I can think about her and know how well-loved and looked after she is, they truly care which really warms my heart and makes me extremely grateful, my most heartfelt thanks to each and every one of you.

Reply from Avril McFarlane, Deputy Manager at Belleaire House Care Home

Thank You so much for taking the time to write a review for Belleaire. We are so pleased you can find comfort that your mum is being well cared for. We love having your mum at Belleaire and we hope to see you in the near future. Thank you for your ongoing support.


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Review from Jacqui W (Daughter of Resident) published on 19 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had a three-week respite stay at Belleaire House January - February 2020, which was arranged at very short notice. A member of management visited Mum at her home reassuring her and answering any questions that she may have had. There was a phone call made to my sister - again we found this to
be very reassuring and comforting to us all as it was the first time any of us had experienced a residential care setting. On arrival, my mum and sister were made most welcome by the staff. Mum had a wonderful room with river views. The facility was very clean and well maintained with well attended outdoor areas. Mum enjoyed the interactions with all staff and commented that they were the greatest asset and could not have done enough for her.
When the family visited, staff made us feel welcome and we felt part of the 'family'. This has been a very positive experience for Mum and we would recommend this residential care setting.

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Review from Wilma T (Wife of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found peace of mind now that my husband is in this nursing home. All the staff have been very good. They let me know what's happening which helps me a lot as I worry too much. thanks to all the staff and management.

Reply from Avril McFarlane, Deputy Manager at Belleaire House Care Home

Thank you for taking the time to write a lovely review. We are so pleased that your husband has settled well into Belleaire. It is really good to know that you have found peace of mind, and your husband is enjoying taking part in all the activities.
I will pass on your thanks to all staff members.
Many Thanks


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Current Review Score: 8.0 (8.046)

Overview of Review Score

The Review Score of 8.0 (8.046) out of 10 for Belleaire House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.869 for Belleaire House Care Home is calculated as follows: ( (34 Excellents x 5) + (38 Goods x 4) + (24 Satisfactorys x 3) + (9 Poors x 2) + (2 Very Poors x 1) ) ÷ 107 Ratings = 3.869

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.177 Points relating to the number of positive Reviews for Belleaire House Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 6 Positive Reviews ÷ 10.4 = 0.577

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 21 Nov 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Tracy

Tracy Docherty

Job Title: Care Home Manager

Joined: 2023

Tracy brings over seven years of experience in care home management to her role at Belleaire Care Home. Starting as a Team Lead and then a Deputy Manager at a sister home within Meallmore, Tracy joined Belleaire in October to initially provide support. Her skill and dedication led her to the position of Care Home Manager.


Her mission is to enhance Belleaire's status as the top choice for care and the best place for employment. She is focused on building a strong staff team and continuously improving the home's Care Inspectorate grades, ensuring Belleaire offers a nurturing and high-quality environment for both residents and staff.


Frequently Asked Questions about Belleaire House Care Home

What types of Care is Belleaire House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Belleaire House Care Home provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Belleaire House Care Home have?

There are 52 Single Rooms.

What are the Facilities & Services at Belleaire House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Belleaire House Care Home to the centre of Greenock?

1.3 mile(s) as the crow flies, distance by road may be significantly further.