Belleaire House Care Home

29 Newark Street, Greenock PA16 7UN
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8.0 39 Reviews
  • Belleaire House Care Home, Greenock
Overlooking the River Clyde, Belleaire House is a repurposed Victorian mansion and their team of professional and experienced registered nurses and care workers provide high quality, personalised nursing care for their elderly residents, including those with dementia and its related conditions.

They offer a range of ensuite bedrooms, finished with high-quality, bespoke furniture, providing residents with an open and homely area whilst allowing them to retain as much independence as possible.

Offering residents a varied programme of activities that can be tailored to suit individual needs, the team at Belleaire support residents, encouraging them to socialise and continue their hobbies.

There are spacious lounge and dining areas, so residents can choose where to enjoy the nutritious meals prepared by the award-winning catering team (NACC Catering Team of the Year 2020).

Provision of first class care means staff encourage residents and their families, to participate in the home’s commitment to quality and become fully involved at all stages of care planning, as well as many other aspects of care home life.

There is access to paramedical staff including physiotherapists and podiatrists and there is full medical support from local GPs, the local hospital and the Community Mental Health Team.

As part of the Meallmore Group, Belleaire follows rigorous infection control procedures in line with the latest public health guidance.

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Care Provided by Belleaire House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tracy Docherty (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (52)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Funding & Fees Guide for Belleaire House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,532
    • Self-Funded Residential Dementia Care from £1,532
    • Self-Funded Nursing Care from £1,532
    • Self-Funded Nursing Dementia Care from £1,532
    • RESPITE Self-Funded Residential Care from £1,532
    • RESPITE Self-Funded Residential Dementia Care from £1,530
    • RESPITE Self-Funded Nursing Care from £1,532
    • RESPITE Self-Funded Nursing Dementia Care from £1,530

  • Please enquire for the latest pricing.
  • (these prices are only a guideline, please contact Belleaire House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Belleaire House Care Home Reviews (39)

Total of 39, showing 21-39
8.0

Belleaire House Care Home has a Review Score of 8.0 (8.046) out of 10, based on 9 reviews in the last 2 years. Over all time Belleaire House Care Home has 39 reviews.

Overall Experience

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Review from Campbell R (Son of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager is an absolute star, answered all my questions and put me at ease with my concerns. Showed me around the facilities. Great staff. All very friendly. Nothing is too much bother. I also like that I can pop in any time without warning and when I have, everyone has been at the top of their game.
First class care for my Mum thus far.

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Review from M P (Daughter of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff I have had contact with had been extremely caring, helpful, friendly and interacted well with my mum and dealt with her with dignity and respect.
My one concern is that there appears not to be enough staff to allow them time to sit with residents for a chat, particularly at bedtime and
during the night if residents need the toilet.

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Review from Ruth B (Daughter of Resident) published on 23 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has Alzheimer's and is very well cared for at Belleaire. The staff work hard to ensure that she is safe, happy and healthy. They take the time ti deliver care in a way that she can accept.This is not always easy! The encourage her to participate in activities and think of ways of enriching
her day. everyone is always welcoming and friendly, with time to talk to and reassure relatives. I am very grateful for the hard work they do, every day.

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Review from E M (Daughter of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has liked being in Belleaire House from day one. The staff are caring and attentive. All of her needs are taken care of. If there are any medical problems with my mum I am informed immediately. Entertainment is provided which my mum always enjoys and participates in.

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Review from Kate P (Daughter of Resident) published on 12 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for almost three months now and in that time I feel that every effort has been made by all members of staff to get to know my mother, which in turn has allowed them to meet her needs effortlessly. Staff and management are also extremely friendly and approachable, no question
is too big or too little. I feel the staff at this care home want the best quality of life for my mother and are currently working hard to find the right balance of medication to allow this to happen. Overall a lovely relaxed homely environment that family and residents are allowed to feel welcome and cared for at all times.

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Review from Jane P (Daughter of Resident) published on 7 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff has shown a friendly, yet professional way of working. Every individual has been very helpful when we have had queries. My mother (a resident at the home) responds well to all the staff and lights up when they talk to her. She is keen to tell me and also my sisters how much she
likes the home and the people working there. The standards of cleanliness are high and there is, more often than not, cleaning staff carrying out their duties. My mother's bedroom and bathroom are always spotless. Mum also has a beautiful view outside her window. The family is very happy with the care home.

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Review from Alastair S (Son of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day my mum came in she brightened up. We as a family have been very pleased with the care of my mum. The staff have been great and at the end were amazing to my mum but also us as a family. Well done all.

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Review from Catherine W (Daughter of Resident) published on 17 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent just under six months at Belleaire House following a major stroke. This was a massive decision for us as a family to put Dad into a nursing home as he always lived such an independent lifestyle. With this in mind, the perfect nursing home for Dad was a must.
Belleaire was my first choice
of home primarily due to the stunning view of the Clyde but also the staff. From management to the care workers, my dad was treated with dignity and respect as were the family, keeping us informed of any changes to his health. I visited every day and I was extremely happy with how my dad was, he bonded brilliantly with the staff and that was important to us. Visiting nearly every day, the staff become like family and close friends however, unfortunately, Dad passed away and his time at Belleaire was short lived. We cannot thank the staff enough for everything you've done for my dad. I know he will be looking down as proud as punch- just like us. Thanks again.

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Review from Moira R (Wife of Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel my husband is well cared for, but one day he wore a jumper which wasn't his with holes on both shoulders. I complained and it was noted.


I would like my husband to be taken out. He has been in since September 2018 and this hasn't happened yet.


He is good on his feet and only 4 are taken

out, some in wheelchairs so I feel that this should be OK as 2 people go out with 4 residents.

Reply from Avril McFarlane, Deputy Manager at Belleaire House Care Home

Thank you for taking the time to provide us with a review for Belleaire. I am very pleased to hear that you feel that your husband is well care for. We strive to do our upmost to ensure that all our residents receive the best care.
We have noted you wished for your husband to be taken out on outings, and have ensured this has already taken place. You husband found this an enjoyable experience, and we will ensure this is a more regular occurrence. We are honoured to be in the position to care for your husband. Thank you again.


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Review from Stephanie M (Wife of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident in Belleaire Care Home for over six years and has always been looked after with respect and kindness. For the last two years, he has been bedridden, he no is no longer able to feed himself, the kind and caring staff feed him all his food which is pureed normal food, he
also gets all his fluids. All nursing staff are there for everyone.

Reply from Belleaire House, Manager at Belleaire House Care Home

We, as a team at the home, are very delighted and touched by how this relative feels that her loved one has and is being cared for by all of our staff team.


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Review from Caitlin M (Granddaughter of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am really glad that my granny is here. I have got to know the staff and they always listen if I have something to say and always very kind to my granny and myself.

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Review from Rosemary F (Daughter of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found every time that I have visited my mum, the staff are always friendly and interacting with the residents no matter when I visit ie 'time'.
Also when they are doing activities they let their family members join in which is really good, that way we get to know the other residents.
My
mum has settled really well and this gives me and my family peace of mind knowing that she is getting excellent care.

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Review from Angela L (Daughter of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Any time I have been to visit my mum at the lovely home it is very welcoming and the staff are always so friendly and very attentive to all the residents and this has made me feel very content that my mum is getting the best care that she deserves and all her needs are met and getting her involved in
activities, which is really good to see.

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Review from Kathleen T (Niece of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with the care and provisions provided. Activities staff are excellent and the staff/team members are very approachable.

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Review from G P (Son of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother was left lying in her own urine. At 10 am she hadn't had her breakfast the staff's excuse was "we were busy elsewhere also she attacked a member of staff". My sister was left to clean and dress mum, staff didn't offer assistance. This is a day before mum was due to change homes we as a family
feel really disgusted by their attitude whether it's our mum or anyone else's relative. Absolutely shocking. CQC next.

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Review from John R (Husband of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has cared for over the last four months and has had very good care.

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Review from Ellen W (Sister of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I just feel good about the whole experience, they are all very attentive to the residents.

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Review from Carol O (Daughter of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Belleaire House on two occasions for respite as she is no longer able to live independently. She settled in much better than expected which was due to the care, patience and understanding of all staff who looked after her. Mum's room and shower room has everything she could need therefore
she was very comfortable and content.

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Review from P P (Daughter of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My Mum was still in bed at 10.00am, no staff around. Went to get Mum up myself, discovered she was wet and her bed was also wet through to the mattress. I have previous experience within care sector and know that this was not from an hour since the last check. When questioned staff response was, we
were busy doing other things and they had done a check an hour previously - she has said she was violent with staff.

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Current Review Score: 8.0 (8.046)

Overview of Review Score

The Review Score of 8.0 (8.046) out of 10 for Belleaire House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.869 for Belleaire House Care Home is calculated as follows: ( (34 Excellents x 5) + (38 Goods x 4) + (24 Satisfactorys x 3) + (9 Poors x 2) + (2 Very Poors x 1) ) ÷ 107 Ratings = 3.869

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.177 Points relating to the number of positive Reviews for Belleaire House Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 6 Positive Reviews ÷ 10.4 = 0.577

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 21 Nov 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Tracy

Tracy Docherty

Job Title: Care Home Manager

Joined: 2023

Tracy brings over seven years of experience in care home management to her role at Belleaire Care Home. Starting as a Team Lead and then a Deputy Manager at a sister home within Meallmore, Tracy joined Belleaire in October to initially provide support. Her skill and dedication led her to the position of Care Home Manager.


Her mission is to enhance Belleaire's status as the top choice for care and the best place for employment. She is focused on building a strong staff team and continuously improving the home's Care Inspectorate grades, ensuring Belleaire offers a nurturing and high-quality environment for both residents and staff.