Merino Court Care Home

134 Drumfrochar Road, Greenock PA15 4JG
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9.9 74 Reviews
  • Merino Court Care Home, Greenock
Merino Court Care Home, situated in the residential area of Greenock, support older people to lead their best lives with personalised nursing and nursing dementia care.

This friendly home offers many areas for residents to relax and socialise with friends and family as well as fantastic amenities which include a lovely garden which is tended by residents, on-site hair salon and hobby room.

The catering team at Merino Court understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. They offer a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Merino Court likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting every person to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, an active role in the Greenock community is encouraged.

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Care Provided by Merino Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Morag Hynes (Home Manager)
  • Admission Criteria
    • To comply with category
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Merino Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,050
    • Self-Funded Nursing Dementia Care from £1,100
    • RESPITE Self-Funded Nursing Care from £1,155
    • RESPITE Self-Funded Nursing Dementia Care from £1,210
  • (these prices are only a guideline, please contact Merino Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Merino Court Care Home Reviews (74)

Total of 74, showing 21-40
9.9

Merino Court Care Home has a Review Score of 9.9 (9.874) out of 10, based on 18 reviews in the last 2 years. Over all time Merino Court Care Home has 74 reviews.

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Review from W H (Sister of Resident) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have seen a great improvement in my sister since she moved into Merino Court Care Home. The level of care is very good and the staff are kind and compassionate to the residents. It's a great comfort to me, to know my sister is in such a good and caring facility.

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Review from A R (Daughter of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the staff, very friendly. Mum is getting well looked after, she always seems very happy with the staff. I cannot fault anything from any of the staff and management, they also make visitors feel at home.

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Review from S G (Son of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff. Always available, friendly and helpful. Good updates and communication from carers. Have observed staff always being kind and respectful to residents. Our relative is always kept comfortable and all his needs are met. He is very contented and comfortable with the staff.

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Review from F G (Wife of Resident) published on 25 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in the care home Merino Court for seven months. In that time my experience with this facility overall is wonderful, this includes domestic, carers, nurses and management.
Thank you to all.

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Review from M J (Ex Family Member) published on 4 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter's dad was a resident for a few months. In the beginning, there was a few miscommunications, not the staff's fault as they were just doing their job. After everything was sorted it was a pleasure to visit. The staff explained everything to us. We could visit anytime unannounced and were met
by welcoming staff. Sadly the resident was on end of life which we knew when he became a resident there. He passed away this week peacefully with attentive staff looking after him and his family. The manager came into the room regularly as well which we appreciated as he also had nursing experience and put us at ease. Thank you to every one of the staff who looked after him.

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Review from Karen C (Daughter of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with all aspects of care received. Relative is well looked after and content. She is able to be left and I feel happy with that.

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Review from T S (Relative of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care my relative is receiving. He has settled in well and the staff are very kind and supportive to him. His personal care needs are being very well attended to and the carers have made great efforts to get to know him. The home is a very safe environment and this gives the
family peace of mind.

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Review from Manus M (Son of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went to Merino Court just under 18 months ago and could not have been happier with the care and support he received. Sadly he passed away peacefully a few days ago but the care he received from all the staff was exemplary. I was welcomed each time I visited and kept informed of his health
and well being throughout his stay at the home. I witnessed excellent interactions between staff and residents. Staff built a bond with my dad and got to know him. Thank you for all you did for Dad, it was always appreciated.

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Review from Elaine S (Niece of Resident) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been in Merion Court for 2 months and I have been very happy with the care he is receiving. The home is bright and welcoming and the staff are wonderful. It's clear that they have established great relationships with the residents. My uncle is treated with respect and the staff go out of
their way to make sure he is happy and content. The standard of personal care is superb and my uncle always looks so smart! It gives me so much peace of mind. When I visit, I always receive a smile and a friendly welcome and I couldn't be more appreciative of everything that the home is doing for us. Thank you!

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Review from Joseph B (Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am being very well treated and would recommend this place to any person. The staff are so kind and nothing is any bother to them. They are so helpful to the visitors as well.

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Review from Lorna B (Wife of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found all aspects of care to be exceptional. My husband has been a resident for the past three years, and I can see how well looked after he is. Staff are wonderful and have become my other family. Nothing is too much trouble. I could not have found better care anywhere.

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Review from Lizanne R (Daughter of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous care home, due to the wonderful staff that is there. Staff are to be admired in all they do, very professional and caring. They deserve a medal and should be very proud of themselves.

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Review from Pauline G (Daughter of Resident) published on 1 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very friendly and my dad was well looked after.

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Review from V M (Daughter of Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum was placed in the home, she has been treated with kindness, care and been made to feel very special and wanted. She has always been treated with respect. In these difficult times, I admire the way the staff fo not worry the residents and explain to my mother and others gently when things
are a little different now. I would not change anything about my mum's care; they know what is needed to look after her.

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Review from Cecilia (Daughter of Resident) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset, the care provided for my Mum at Merino Court has been excellent. However, over this past six months, the staff have continually gone above and beyond anything we could have expected in their efforts, to make this very trying situation as comfortable as possible for all the residents
and families. The care and consideration shown at this time will never be forgotten by us. thank you to one and all!

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Review from Daniel C (Brother of Resident) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the care my sister is receiving.

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Review from A M (Son of Resident) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During Covid staff have been fantastic keeping us informed.

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Review from Susan W (Niece of Resident) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Merino Court could not have been more attentive towards my aunt during her stay there. They were all very friendly and nothing was too much trouble for them. They were very welcoming to any friends and relatives visiting the home. There was always plenty of activities on offer for residents
to participate in and they were well attended.

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Review from L C (Daughter of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that my mum is being looked after and cared for and it is giving us peace of mind so that we can go to work knowing she is being well cared for.

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Review from Alison K (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of the staff at Merino Court has been so positive. The staff are angels they go the extra mile with the care they give. I always get a welcome smile and updates when I visit my mum. My mum says the staff are lovely and the food is great. The staff are the best! I chose the best care home!

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Current Review Score: 9.9 (9.874)

Overview of Review Score

The Review Score of 9.9 (9.874) out of 10 for Merino Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.874 for Merino Court Care Home is calculated as follows: ( (185 Excellents x 5) + (18 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 207 Ratings = 4.874

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Merino Court Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 2 May 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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