Marchmont House Care Home

1 Alderwood Road, Port Glasgow PA14 5LE
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9.9 32 Reviews
  • Marchmont House Care Home, Port Glasgow
Marchmont House Care Home provides residential and nursing care to up to 51 older people. Situated in a leafy residential area of Port Glasgow, residents benefit from excellent local amenities and transport links as well as stunning views over the River Clyde.

The home is a converted mansion house and features an onsite hairdressing salon and a library, as well as lounge and dining areas, a patio and garden. Each bedroom has telephone and television points and most have en-suite facilities.

The daily activities programme includes 1 to 1 and group activities, visiting entertainers and trips out in the home’s minibus. A daily menu provides a variety of choices at each meal, and residents can also enjoy snacks, high tea and home baking.

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Care Provided by Marchmont House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Jan McPhee (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (13)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Marchmont House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,400 – £1,400
    • Self-Funded Nursing Dementia Care £1,400 – £1,400
    • RESPITE Self-Funded Residential Care £1,400 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,400
    • RESPITE Self-Funded Nursing Care £1,400 – £1,400
    • RESPITE Self-Funded Nursing Dementia Care £1,400 – £1,400

  • Hairdressing, Podiatrist, Newspapers
  • (these prices are only a guideline, please contact Marchmont House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Television point in own room
  • Wheelchair Access

Marchmont House Care Home Reviews (32)

Total of 32, showing 1-20
9.9

Marchmont House Care Home has a Review Score of 9.9 (9.938) out of 10, based on 15 reviews in the last 2 years. Over all time Marchmont House Care Home has 32 reviews.

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Review from Arlene W (Friend of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

While recently visiting a close friend of my mum I was so happy with everything we saw when visiting. Firstly we were welcomed by some lovely carers who chatted with us and all the residents who they were caring for. Then we went to our friend's room which was clean, tidy, bright and homely, our friend
was so happy and content being in her wee room.
All areas that are communal for residents and visitors are warm and welcoming, clean and seem like a happy place to be. Our friend is able to walk on her own so she can come and go in the lounge as she wants but she knows that there is always someone there to check on her and look after her. A wee home from home.

Reply from Jan McPhee, Manager at Marchmont House Care Home

Thank you so much for your review, it really means so much to know that you were made welcome and the staff are doing a good job. Also that your friend feels this way too. Makes me proud to manage Marchmont.


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Review from N G (Son of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and compassion from all at the care home for my wee mum's last 6 months.

Reply from Jan McPhee, Manager at Marchmont House Care Home

Thank you so much for your comments, it was a pleasure looking after your mum and getting to know you all as a family. You will miss her all as a family as you were all very devoted to her.


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Review from Peter M (Husband of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife came to Marchmont House for two weeks to give me respite. The home and staff were very welcoming on arrival.
The home has good facilities and excellent staff. My wife was well cared for, and when we telephoned, the staff kept us fully informed as to how the stay was progressing. I would have
no hesitation in my wife returning to Marchmont House, or in recommending the home to others requiring care.

Reply from Jan McPhee, Manager at Marchmont House Care Home

Thank you so much for your kind review. Your wife settled in well and was a pleasure. I have a great team and they do a wonderful job. Thank you for trusting us to look after your wife. and also lovely to know that you would have no hesitation for her to return. Always reassuring for others to hear and for the staff to know. Thank you


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Review from Jill F (Niece of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management have gone above and beyond in their care for my uncle. They are patient and attentive, providing a personalised approach to his care needs and are always open to feedback and working with relatives to resolve any problems.
Always a pleasant visiting experience as the staff
are very welcoming and friendly. Highly rate this care home, its staff and the excellent work they do.

Reply from Jan McPhee, Manager at Marchmont House Care Home

Thank you so much for your kind words, they are much appreciated and comments like this make the staff know and feel they are doing a great job. It also makes me proud to know that our staff are committed to working to a high standard and supporting our residents.


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Review from Caroline O (Sister of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our brother has now been in Marchmont for a year, and we continue to be amazed by the level of care he receives. The manager and her staff know him well and meet his needs with a very high standard. They are attuned to his health complaints and know when he isn't too good. He continues to 'love' being
in Marchmont and readily tells everyone how 'brilliant' it is. As a family, we couldn't be happier. All the staff are friendly, approachable and always professional. We wouldn't hesitate to recommend it to any family needing care, love and support for their loved one.

Reply from Jan McPhee, Manager at Marchmont House Care Home

Thank you so much for your comments, we do know when he is not too good, changes in his behaviour, where he doesn't come to the manager's office even just to say hello, simple things to alert us. Always good when he goes out with you, this brightens him up and he never forgets the staff by always bringing back treats. You know he's good when he torments us with his banter, what a man.


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Review from Frances M (Sister of Resident) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very well run and the staff are always helpful. There is good communication and I am well informed of everything. It is a clean, homely environment where I feel my sister is very well looked after.

Reply from Jan McPhee, Manager at Marchmont House Care Home

Thank you for your kind words, your sister is happy and gets on well with the staff. She is settled and I know gives you peace of mind. I will pass on to the staff your comments who I am sure will appreciate them.


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Review from J M (Cousin of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An outstanding care home managed and supported by amazing individuals who go above and beyond. The care, kindness and vigilance have provided so much comfort. I was somewhat apprehensive when my elderly relative had to move to a care home, a very big change in his life. However, he has settled in thanks
to the support of staff and facilities in managing this transition. All his needs are promptly taken care of. The staff are efficient, compassionate and caring with regard to both residents and their families. I have been included in all decisions of his care, and communication, in general, is excellent. I can only say a massive thank you to all concerned.

Reply from Jan McPhee, Manager at Marchmont House Care Home

Thank you so much for your very kind review. We are very proud of our staff and acknowledge they go above and beyond to help people settle in and reassure their loved ones. Your kind words are very much appreciated and I will make sure this is passed on to all of our staff


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Review from Mary S (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted over two years ago after my dad passed, she has dementia. I am very pleased with the nursing home and staff, they take really good care of my mum.
She has everything she needs, the staff are very friendly and welcoming when I visit and my mum is happy. Would highly recommend it.

Reply from Jan McPhee, Manager at Marchmont House Care Home

Thank you so much for your kind words. We always aim to make families feel welcome and I will pass your compliments on to our team.


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Review from M S (Daughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would just like to say a big thanks to the staff for the care they gave our mum and also for keeping us updated when the home was closed due to the virus. During this, my mum got sent to hospital, and they phoned straight away to tell us and also when she was back in and settled let us know how she
was, so thanks again much appreciated; you definitely go above and beyond.

Reply from Jan McPhee, Manager at Marchmont House Care Home

Thank you so much for your comments; your mum is such a pleasure, as you are as a family. You visit your mum regularly and always have time for the staff. Your mum always has time for a laugh with the staff, which makes their day brighter.


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Review from E B (Wife of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Marchmont for almost three months. From day one when he was welcomed at the door on arrival from hospital, the staff have shown care and respect for him. They look after the residents extremely well and activities are enjoyed too. The food is excellent. I would have no hesitation
in recommending Marchmont to anyone considering a care home.

Reply from Jan McPhee, Manager at Marchmont House Care Home

Thank you so much, your husband is such a gentleman, he is very pleasant and he enjoys company. He gets involved with activities and has even participated in making biscuits. Also enjoying eating them. He enjoys his meals and is always content.


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Review from Elizabeth B (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to Marchmont on a temporary basis. From the outset, staff were very supportive, caring and helpful. My mum is now here permanently and she loves it here which has put us at ease knowing that she is well cared for.

Reply from Jan McPhee, Manager at Marchmont House Care Home

Thank you so much for your comments, the staff are very caring and enjoy their job, this reflects on the care they provide and to know that you feel at ease with your mum in our care makes me feel proud to pass this compliment on.


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Review from Kim M (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad are both in Marchmount Carehome. The care they have both received is outstanding. The staff are so friendly and caring and very hands-on.
When we visit, Mum and Dad are always dressed and clean and tidy. The home is immaculately clean. Thanks staff for all your help and guidance.

Reply from Jan McPhee, Manager at Marchmont House Care Home

Thank you so much for your comments, they are much appreciated, your mum has been here for a few weeks now and is very settled, your dad more recently. They are both so settled and happy and have a good rapport with the staff. I will pass on your kind words.


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Review from K L (Nephew of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was admitted to Marchmont House Care Home in early August 2023. Despite her reservations, she has come to love her stay and feels sade, looked after and very well cared for. As her nephew, I am delighted at the attention she receives and would add that any meeting with the manager is always
reassuring.

Reply from Jan McPhee, Manager at Marchmont House Care Home

Thank you, your aunt has settled in really well and knows the staff well, even down to the chef, she enjoys her meals and is always very thankful to staff for everything. Thank you for your kind words.


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Review from James D (Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was welcomed in every way, the staff and management were very, very helpful and they helped me in more ways than I can imagine. I was needing a confidence booster and your management helped a lot. Your whole staff could not have done any better at making me feel welcomed. I would recommend this care
home to anyone. The food was outstanding and a cup of coffee was on call any time night or day. So all I can say is thank you to all.

Reply from Jan McPhee, Manager at Marchmont House Care Home

Thank you so much, it was a pleasure to have you. Kettle is always on the boil, hope you are getting on well. The staff loved you being here and any time you need a little support, we are always here.


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Review from Angela W (Niece of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my uncle arrived here the care has been outstanding. I can not fault anything. My uncle has started drawing again and playing his guitar, he had not done this for a long time so that is a credit to the staff that he is comfortable and happy in his surroundings. The manager and the staff have also
made the family welcome too.

Reply from Jan McPhee, Manager at Marchmont House Care Home

Thank you so much for your review. Your uncle loves to chat with the staff and always pops his head around the door to say hello. Staff are inundated with his pictures that he takes much pleasure from drawing and are I might add very good. He is settled and enjoying his drawing and playing his guitar again.


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Review from Andrew K (Brother of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was only 63 years old when he suffered a stroke, after initial treatment and partial recovery he was designated as a very vulnerable adult with limited capacity. He was referred for care, and after a meeting was offered a place at Marchmont House. This review covers our first impressions
and his first 10 days in residence. Our early experience was one of calm competency and very caring staff. The home itself is very clean and well-appointed, our worries about my brother's reaction were completely removed by his first hours in residence, he was very pleased with his room and how friendly the staff were in welcoming and putting him at rest. After his first week, he was very well-settled/happy in this environment. He was so pleased about the warmth and pleasant environment, his meals are very good and his facilities 1st class. We are very encouraged and relieved about how well he has settled.

Reply from Jan McPhee, Manager at Marchmont House Care Home

Thank you so much for your kind words, your brother has settled in so well, he enjoys chatting with the staff, He has found new friends and we have with him. He lets the staff know how happy he is and he has started to join in with the men's groups. He enjoys his meals and the company in the dining room. Overall he has made himself at home


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Review from Val M (Daughter of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed in Marchmont House Care Home on discharge from hospital until a care package was arranged. Care is excellent and Mum was very happy. If one requires to go into care again the family will be happy to choose Marchmont again. Lovely staff.

Reply from Jan McPhee, Manager at Marchmont House Care Home

Thank you Val for your comments, your mum is a lovely lady and she has a very supportive family. She is quite a character and we will miss her. We wish her well in her new home


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Review from Roy P (Husband of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are a very caring team. I am always greeted with a smile when visiting Marchmont House Care Home, it is a very friendly home. My wife is looked after in a very professional way. Her room is comfortable and spotless. I am glad I picked Marchmont albeit it is 15 miles away from where I live,
but I would not have it any other way as the home is a very happy place to be. The staff treat my wife with the greatest of dignity and respect, and she is always clean and tidy. I know that after each visit I can go home knowing that I have nothing to worry about with regard to her care as she is looked after at a very high standard.

Reply from Jan McPhee, Manager at Marchmont House Care Home

Thank you so much for your kind words which I will share with staff. It is so appreciated to let us know that we are providing a high standard of care to your wife who is very much part of the family as you are too.


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Review from M M (Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Treated with kindness and helpfulness. The circumstances of my stay has been very stressful and the staff have been helpful and kind.

Reply from Jan McPhee, Manager at Marchmont House Care Home

Thanks for your kind words, M M. The staff were all delighted to be able to help out during such a stressful time.


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Review from Jean A (Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy and enjoyed the company of the others and have appreciated the kindness and consideration of every member of staff who obviously follow the example of your excellent manager.
My thanks and good wishes to you all.

Reply from Jan McPhee, Manager at Marchmont House Care Home

Thanks for your kind words Jean. We were delighted to be able to help you all out at such a stressful time.


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Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for Marchmont House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.938 for Marchmont House Care Home is calculated as follows: ( (165 Excellents x 5) + (11 Goods x 4) ) ÷ 176 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Marchmont House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 14 Oct 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 04 Mar 2025

We are pleased to offer rooms within Marchmont. Our beautifully furnished bedrooms have ensuite facilities that benefit from views looking over the Clyde.We admit privately funded along with Local authority funding.


Awards / Recognitions (1)

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Meet the Team (5)

Jan

Jan McPhee

Job Title: Registered Manager

Joined: 2014

I am the Registered Manager here at Marchmont House Care Home. I have a wealth of experience in Care Home Management, also within Health and Social Care Sector and I am also a Registered Mental Health Nurse. I am passionate about the quality of service we provide to the people who live here at Marchmont and in making sure that the care and support we provide is always delivered at the highest standard with kindness and compassion. Motivating my team and keeping their skills up to date is also vitally important as this enables good practice. We at Marchmont pride ourselves on being able to demonstrate good outcome-based care and do this all through participation with you.


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Jennifer Marshall

Job Title: Deputy Manager

Joined: 2003

Highly motivated Deputy manager who has worked in the Marchmont care home for over twenty years. Jennifer first worked as a care assistant, working through promotion to senior carer to Team leader to deputy manager. She has a wealth of knowledge and is a fantastic support to the manager and the whole of the team at Marchmont.


I am very passionate about the care we deliver and have a strong interest in Palliative care


Jane

Jane Mc Gonigal

Job Title: Staff Nurse

Joined: 2014

Registered General Nurse who has the passion and drive to succeed. My ethos is care delivery and enhancement of improving care standards whilst ensuring Clinical Governance.


Linda

Linda White

Job Title: Activities Coordinator/Care Assistant

Joined: 1995

I enjoy working with Marchmont Care Team. I have an SVQ level 4 in Health and Social Care, however, continuous training enables us to deliver the best Holistic care to you and your loved ones. If I was to describe Marchmont I would say friendly, caring, cosy family run with high standards.


Michelle

Michelle Findlay

Job Title: Laundry Assistant

Joined: 2010

As a laundry assistant, I still complete audits, my aim is to achieve an infection-free environment by ensuring that domestic duties are of a high standard. I am also the Infection control champion


Frequently Asked Questions about Marchmont House Care Home

What types of Care is Marchmont House Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Marchmont House Care Home provide?

Own GP if required is an additional type of care provided.

How many Rooms does Marchmont House Care Home have?

There are 47 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Marchmont House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Marchmont House Care Home to the centre of Port Glasgow?

0.3 mile(s) as the crow flies, distance by road may be significantly further.