Newark Care Home

Southfield Avenue, Port Glasgow PA14 6PS
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8.6 40 Reviews
  • Newark Care Home, Port Glasgow
Newark Care Home is one of several facilities Anavo Group have in Scotland, purpose-built and modern to suit both the practice of skilled care and a comfortable lifestyle.

This Inverclyde home is well-located for local amenities, allowing staff to support residents with an independent style of living, while personalising any care solutions to suit each resident.

With four distinct units, the home is able to specialise, which includes the provision of dementia care. There is also a strong emphasis on activities and entertainment for residents' enjoyment.

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Care Provided by Newark Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sharon Kelly (Home Manager)
  • Admission Criteria
    • To comply with registration category
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Single Rooms with ensuite Wet Room (61)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Newark Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Newark Care Home Reviews (40)

Total of 40, showing 1-20
8.6

Newark Care Home has a Review Score of 8.6 (8.617) out of 10, based on 5 reviews in the last 2 years. Over all time Newark Care Home has 40 reviews.

Overall Experience

  • 29
  • 8
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Review from S H (Nephew of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have traveled from Wales (me,my wife and daughter) to visit a relative in this wonderful care facility. The staff we have come across have been professional positive and above all friendly to residents and us as visitors alike. We have visited twice a day for 5 days and have received a warm welcome
and it is reassuring that our auntie is receiving excellent care many thanks.

Reply from Emma Roberts, Regional Operations Manager at Newark Care Home

Thank you for your thoughtful review. We're delighted to hear about your positive experience. Our team is committed to providing outstanding care, and your feedback is truly appreciated.


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Review from Lily M (Sister of Resident) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the level of care my brother receives. The staff are so helpful, nothing is a bother. My brother is happy with being here and loves the staff. Thank you all.

Reply from Nicola Watt, Home Manager at Newark Care Home

Thank you Lily, we appreciate you taking the time to review.


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Review from David B (Son of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been very well cared for. All of the staff are professional and caring. Very happy with all of the services.

Reply from Nicola Watt, Home Manager at Newark Care Home

Thank you for taking the time to write this lovely review David. We appreciate it.


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Review from Alexander G (Son of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff very helpful and polite and very professional at their job looking after my mother.

Reply from Nicola Watt, Home Manager at Newark Care Home

Thank you for taking the time to review. We appreciate your kind words.


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Review from Billy K (Husband of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a nice home in a nice town to live in.

Reply from Nicola Watt, Home Manager at Newark Care Home

Thank you for your kind words. We appreciate you taking the time to provide this review.


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Review from Diane H (Daughter of Resident) published on 27 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Newark Care cared for my mum for the last few months of her life. The staff were forever helpful and considerate and during the pandemic adhering to rules but creating a home family environment and became family to my mum when we were not able to physically get in there to see her. My mum, being a local
lady, we feel could converse with the cheery staff and made her time there most comfortable. The staff there must be under extreme pressure in these times, and I will be forever grateful for their kindness to my mum and to us the family on the outside.

Reply from Simon Braganza, Director at Newark Care Home

Thank you for your kind words. We appreciate you taking the time to do this review.


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Review from P S (Wife of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I do not have food in the home I can't say much about it, but my husband says that it is very good. Visting the home in the afternoon I am always given tea or coffee and cake.
The home is very good to everyone and is as near to home as possible. All the staff are called by their first names.

Reply from Moira Roberts, Home Manager at Newark Care Home

Thank you for taking the time to review Newark. It has been a pleasure welcoming your husband and yourself to the Newark family.


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Review from R P (Son of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As my mum's dementia gets worse, she is now significantly more reliant on all the staff in the facility, but I find that she is still treated with the dignity, compassion and kindness that I would always wish for her. All staff, including management and carers engage with her, making her days so comfortable
and happy as they can. Staff are interactive and supportive of my mum and keep myself informed of any issues that may arise. I am grateful for their care, help and attention to my mum's well being.

Reply from Moira Roberts, Home Manager at Newark Care Home

Dear RP, thank you for your kind words. Your mum is very much part of the Newark family and we do our best to look after her and make sure she is at ease and enjoying life at the home wherever possible. It means a lot to us that you have peace of mind as well.
Thanks again.


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Review from W R (Son of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I got a call to say mum was being taken to hospital late one night. The carer from Newark went with mum and did a great job in looking after her even though I was at the hospital too, she did a good job, very professional.

Reply from Moira Roberts, Home Manager at Newark Care Home

Hi there, thank you for your kind review. Our staff regularly go above and beyond to make sure our residents are safe and happy and to give their families peace of mind so it means a great deal that you recognise it. Thanks again.


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Review from Jeanette G (Daughter of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff very approachable to talk to about things. I know my mother is safe and protected by staff in the care home. The staff know my mother's likes and dislikes and respect these. The staff treat my mother with the utmost dignity and respect. The staff keep me updated with all aspects of
Mum's ongoing care.

Reply from Moira Roberts, Home Manager at Newark Care Home

Dear Jeannette, thank you so much for your kind review. We do our best to operate an open-door policy and keep residents and their loved ones involved with all aspects of their care. So it means a lot that you feel happy that your mum is happy, safe and well looked after.


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Review from Angela R (Daughter of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff, carers and manager have been good with my late mum and dad's care. I could not have asked for any more.

Reply from Moira Roberts, Home Manager at Newark Care Home

Hi Angela, thanks for giving us this glowing review. We really appreciate your family putting their trust in us to look after your loved ones and would like to thank you for your kind words.


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Review from L C (Daughter-in-law of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my mother-in-law's vascular dementia progresses, it became impossible for her to remain in her own home. Newark Care home has provided her with the level of care she requires in a safe and well-maintained environment. From the management and staff at every level, she has been treated with kindness
and respect, doing their utmost to maintain her dignity. They have also been a great support to the family. I am grateful for all they have done and continue to do and would highly recommend Neward to others.

Reply from Moira Roberts, Home Manager at Newark Care Home

Hi Lee, the team and I really appreciate your kind review. We love looking after your mother in law and we're so happy that you feel she is getting the care and attention she needs and is being looked after in a dignified manner. Thank you so much.


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Review from P S (Niece of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My aunt appears to be happy overall but the room cleanliness could be improved. The management are not easy to deal with and we feel not listened to. Although the staff are lovely, the designated carer is excellent and has a good relationship with my aunt.

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Review from Karen S (Daughter of Resident) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been my first experience of a nursing home so I was very unsure of what to expect. After looking around at some nursing homes, I decided on Newark Port Glasgow. My mum has COPD and Dementia and it has been hard looking after her. On the advice from her psychiatrist, we chose Newark care home
and she has settled in great. It is clean and is also fun. It has been a while since I have seen Mum laugh and she is smiling and laughing everyday. The staff and management team are second to none and the whole place is immaculate with beautiful gardens. I am so happy with the whole place and feel so relieved when I leave her as I know she is safe and well cared for.

Reply from Moira Roberts, Home Manager at Newark Care Home

Dear Karen, thank you so much for your lovely review. The team works exceptionally hard to try and give people like yourself the peace of mind you deserve that your loved one is receiving the highest level of care and living life to the full. It is a joy to look after your mother and we are delighted that you are so happy and content that she is in safe hands. Thanks again.


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Review from J G (Husband of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful and pleasant staff. Always informed of any incidents that happy. Great food.

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Review from P M (Daughter-in-law of Resident) published on 18 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law is in Newark Care Home, all staff are friendly and approachable. There is always something going on for the residents to take part in. Food is good and an alternative is always on offer.

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Review from S A (Daughter of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Sometimes have a problem locating a member of staff in The Finlastone Wing.
The meals are not of a quality expected.
The room very often requires vacuuming.
Response to call button needs to be shortened.

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Review from E M (Daughter of Resident) published on 7 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father became a resident he has been treated very well by staff and management. Some of the staff go above and beyond what is their role and become part of your extended family. I feel the room decoration could do with improvement as many families have to do this at their own expense.

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Review from Anne C (Daughter of Resident) published on 24 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home, residents really well cared for. Lovely devoted staff. Great coordinator with residents. Great boss excellence in cleanliness, at all times. Could not have picked a better home. Keep it up, you are all fab. My dad loves it here his new home. I really miss my old dad the quiet man I adored,
but through his illness, I am so glad he's happy in his new home and the excellent care he receives and I can go and see him every day. Sometimes I cry, then he makes me laugh so much, thanks to everyone who cares for my dad. God bless.

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Review from Clare D (Daughter of Resident) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Newart staff are amazing, at least 99% of them. My only concern is that I feel nightshift need more staff as my Dad is up a lot at night and I worry if staff are attending to other patients. He could be very vulnerable (fall). Only 1 staff in unit at night and one floater.

Reply from Moira Roberts, Home Manager at Newark Care Home

Hi Clare, thank you for taking the time to review our home and for your kind words. We appreciate your concerns and wish to reassure you that your dad is in very safe hands. We continue to monitor our staffing schedule and we always ensure our residents are receiving the best possible care at all times. We hope this helps put your mind at ease.


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Current Review Score: 8.6 (8.617)

Overview of Review Score

The Review Score of 8.6 (8.617) out of 10 for Newark Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.707 for Newark Care Home is calculated as follows: ( (41 Excellents x 5) + (17 Goods x 4) ) ÷ 58 Ratings = 4.707

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.91 Points relating to the number of positive Reviews for Newark Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 5 Positive Reviews ÷ 12.2 = 0.41

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 21 Oct 2024

How well do we support people's wellbeing? Weak

(2)
How good is our leadership? Weak

(2)
How good is our staff team? Adequate

(3)
How good is our setting? Adequate

(3)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Newark Care Home

What types of Care is Newark Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Newark Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Newark Care Home have?

There are 61 Single Rooms.

What are the Facilities & Services at Newark Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Newark Care Home to the centre of Port Glasgow?

1.3 mile(s) as the crow flies, distance by road may be significantly further.