Newark Care Home

Southfield Avenue, Port Glasgow PA14 6PS
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8.6 40 Reviews
  • Newark Care Home, Port Glasgow
Newark Care Home is one of several facilities Anavo Group have in Scotland, purpose-built and modern to suit both the practice of skilled care and a comfortable lifestyle.

This Inverclyde home is well-located for local amenities, allowing staff to support residents with an independent style of living, while personalising any care solutions to suit each resident.

With four distinct units, the home is able to specialise, which includes the provision of dementia care. There is also a strong emphasis on activities and entertainment for residents' enjoyment.

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Care Provided by Newark Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sharon Kelly (Home Manager)
  • Admission Criteria
    • To comply with registration category
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Single Rooms with ensuite Wet Room (61)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Newark Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Newark Care Home Reviews (40)

Total of 40, showing 21-40
8.6

Newark Care Home has a Review Score of 8.6 (8.617) out of 10, based on 5 reviews in the last 2 years. Over all time Newark Care Home has 40 reviews.

Overall Experience

  • 29
  • 8
  • 2
  • 1
  • 0

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40
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35

Review from Anna F (Daughter of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a result of advancing Alzheimer's disease, my father's care needs could no longer be met at home. He has always hoped not to go to a care home. As a family, this was a difficult decision to make. Much to our relief, he feels 'at home' in Newark. As a nurse myself, I am in no doubt this is due to
the support we have all been given by the management and staff to support our transition. The level of care and compassion we have experienced have been tangible. Excellent!

Reply from Moira Roberts, Home Manager at Newark Care Home

Dear Anna, we appreciate the difficulty associated with placing a loved one in care and we are so glad that we have been able to welcome your father and put your family's mind at ease.
It's lovely to hear that you can see how caring our staff are, especially given your experience in the sector. We are very glad to have you all as part of the Newark family. Kind regards,


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Review from Caitlin M (Granddaughter of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Newark Care Home are amazing. Great attention and care are given to residents. Within the first few days of my Granda arriving, Newark staff all took the time to introduce themselves and took an interest in learning about his life and family. He settled in almost instantly with his own
space and room decorated with his personal items. I enjoy hearing stories when I visit like "he has been Irish dancing" or that he was "full of giggles". This tells me he is in the right place.

Reply from Moira Roberts, Home Manager at Newark Care Home

Hi Caitlin, thank you very much for this review. For us, it's not just about looking after our residents but making sure their families have peace of mind that their loved ones are safe, happy and, as you say, are in the right place. So, this is really lovely to hear - almost as nice as hearing your Granda's giggles. Take care, Home Manager.


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Review from T F (Son-in-law of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law became a resident recently. We anticipated that he would struggle with the transition but due to the staff, the opposite happened. From day one he was made very welcome and very much part of 'the family'.
Staff attitudes and approach were fantastic and made it easy for him to settle.
He is well looked after, is safe and secure, has room to walk, is eating better, socialises and enjoys time is his own room.
We have seen him return, in some ways, back to the person he was.

Reply from Moira Roberts, Home Manager at Newark Care Home

Hello, we are honoured to have your father-in-law as part of our Newark Family. It is a pleasure to look after him and we are humbled to hear of the difference you are seeing in him. Thanks again,


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Review from M B (Daughter of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the 6 years Mum has been in the nursing home her rooms have never been decorated - it looks quite shabby and her furniture is old as are her carpet and curtains. Mums clothes and toiletries often go missing.


The staff within the home are very friendly, approachable and go the extra mile. They

are understaffed and underpaid.

Reply from Helen Kinnaird, Regional Operations Manager at Newark Care Home

We apologise that some aspects of you mother's stay in Newark Care Home were not where we would expect our standards to be and we appreciate that this did not take away from the excellent care you received. Silverline Care strives to ensure that all experiences in our Care Homes are positive and that our residents and their families feel valued. We will take on board your comments and work hard to ensure that your points are actioned. I would welcome an opportunity to meet and discuss further with you the points that you make and I thank you for your honest review and appreciate your feedback.


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Review from Hugh M (Brother of Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff, very friendly and helpful. Always there to assist you and the care support is excellent. Always something going on in the home for residents and plenty of support. The manager is very friendly and cheerful to all relatives.

Reply from H Kinnaird, Regional Operations Manager at Newark Care Home

Many thanks for your lovely review. Will make sure that this is passed on to the Manager and staff at Newark, your thoughts are very much appreciated.


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Review from Thomas M (Son of Resident) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Local staff who work well together providing a homely atmosphere to my loving mother. Well done.

Reply from H Kinnaird, Regional Operations Manager at Newark Care Home

Many thanks for your review of Newark Care Home, your comments are really appreciated and will be passed onto the staff team.
I would also like to take the opportunity to discuss with you around your overall satisfaction, please do contact the home to discuss.


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Review from Maureen G (Niece of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really pleased with the service provided at this care home. My Aunt is cared for extremely well. I can walk in to visit my Aunt any time, day or night. The staff are very attentive and are very welcoming. My Aunt has dementia and is treated with dignity. My aunt is kept very clean and well presented.
Also, her room is clean, bright and homely. Overall this is a fabulous place.

Reply from Rachel Dryden, CEO at Newark Care Home

Thank you for your kind feedback. I'm very pleased to hear you are so happy with your aunt's care.


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Review from Anne F (Sister-in-law of Resident) published on 21 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank all of the staff in the Lithgow Unit for the care given to my Brother-in-Law during his stay with them from September 2016 until he passed away in June 2017.
The attention given to him was excellent and I would not hesitate to recommend them to anyone requiring care for their
relative.
Well done to you all for the hard work that you do.

Reply from Rachel Dryden, CEO at Newark Care Home

Many thanks for your very kind feedback. I'm very sorry for your loss.
We will share your lovely feedback with the team at Newark, thank you.


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Review from Mari F (Daughter of Resident) published on 2 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, recently deceased, stayed at Newark Care home for over 2 years. She was well cared for and I always found the care staff to be compassionate and kind. The management listened to and responded to our requests. In particular, as my mother approached the end of her life, she and the family had
expressed a wish to avoid if possible mum being taken to hospital. The management and nursing staff ensured that mum could die in the home where she was familiar and comfortable and supported us all through to the end.

Reply from Rachel Dryden, CEO at Newark Care Home

I'm very sorry for your loss.
Thank you for taking the time to feedback on Newark Care Home, I'm glad you were pleased with your mother's care.


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Review from Fred S (Son-in-law of Resident) published on 12 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Newark Care Home Port Glasgow gets a ten from Len!

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Review from Alasdair F (Nephew of Resident) published on 7 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Newark care home is one of the best care homes I have ever had the pleasure of visiting, the staff and management are friendly and warm. My uncle is so at home here and Newark meets all his needs. Since moving to Newark I have seen a vast improvement in his mental and physical health. I would highly
recommend Newark, one of the best in Scotland, if they had a star rating out of 5 I would give them 10.

Reply from Rachel Dryden, CEO at Newark Care Home

What a lovely review, thank you so much for your feedback. I'm so pleased to hear how delighted you are with your uncle's care and wellbeing.


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Review from David P (Resident) assisted by family/friend published on 7 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and great care provided. I came in unable to walk and left mobile again.

Reply from Rachel Dryden, CEO at Newark Care Home

Thank you for your feedback and how wonderful that you're able to be mobile again.


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Review from Moira P (Wife of Resident) published on 7 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Husband was very well looked after by everyone in "Berkmyre Unit"
Would recommend said home to anyone in need of care and attention.

Reply from Rachel Dryden, CEO at Newark Care Home

Thank you for your feedback.


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Review from Joyce S (Daughter of Resident) published on 17 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to say that I am very happy with the care and attention provided to my mum. The staff at Newark Care Home are friendly, helpful and efficient. I know that my mum is safe and that being is being well looked after at all times, day and night.

Reply from Rachel Dryden, CEO at Newark Care Home

Thank you for your feedback. I'm pleased your are happy with your mother's care at Newark.


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Review from Jackie C (Daughter of Resident) published on 20 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well run and well kept. Good staff.

Reply from Rachel Dryden, Ceo at Newark Care Home

Thank you for your feedback


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Review from Rosina C (Sister of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Glad I chose this care home for older sister. Staff very attentive, every home comfort taken care off. It seems to have given my sister a more positive attitude on life.

Reply from Rachel Dryden, CEO at Newark Care Home

Thank you for your feedback. I'm delighted to hear your sister has settled in well and is feeling more positive.


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Review from Sandra J (Granddaughter of Resident) published on 17 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and approachable. My nana is very happy here.

Reply from Rachel Dryden, CEO at Newark Care Home

Thank you for your feedback. I'm pleased to hear you are happy with your grandmother's care at Newark.


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Review from H M (Daughter-in-law of Resident) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A few weeks ago my mother in law became a permanent resident in Newark Care Home. On arrival the manager welcomed my mother in law with a very warm and welcoming hug and both myself (who was accompanying my mother in law) and herself felt so much more at ease as I could see my mother in law visibly
relaxing after her welcome. My mother in law had already met the manager when she was at her home where her likes and preferences for food etc. was discussed. She always likes a cup and saucer for example. All the staff are so friendly and cheerful and the food is always hot and appetising. Today I noticed my mother in law sitting with a lovely cup of tea in a cup and saucer.

Reply from Rachel Dryden, CEO at Newark Care Home

Thank you for your feedback. I'm pleased to hear you are very happy with your mother in law's care at Newark.


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Review from Daniel M (Son-in-law of Resident) published on 7 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited two other care homes in the area, and they do not come anywhere near Newark for good staff, best care and cleanliness. I visit my father-in-law at various times of the day and the care is always the same, excellent. Newark care home staff are extremely caring and attentive to all the
residents needs.

Reply from Rachel Dryden, CEO at Newark Care Home

Thank you for your feedback. I'm pleased to hear Newark are providing your father in law with excellent care.


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Review from Jean S (Daughter of Resident) published on 4 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can say in all honesty I don't know how I would have managed for the last four years, my dad has been so well looked after by all staff members. When he came out of hospital I did not know if he would last long, but thanks to the care he receives he is a changed man since leaving hospital. I would
recommend Newark Care Home and staff to anyone thinking of care for their parents. I would visit every day, now I go every second day sometimes if I have things to do. I can now carry on with my life knowing he is in the best care.

Reply from Rachel Dryden, CEO at Newark Care Home

Thank you for your review. I'm delighted to hear Newark care home is providing your father with high quality care and enabling you to have peace of mind.


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Current Review Score: 8.6 (8.617)

Overview of Review Score

The Review Score of 8.6 (8.617) out of 10 for Newark Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.707 for Newark Care Home is calculated as follows: ( (41 Excellents x 5) + (17 Goods x 4) ) ÷ 58 Ratings = 4.707

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.91 Points relating to the number of positive Reviews for Newark Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 5 Positive Reviews ÷ 12.2 = 0.41

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 21 Oct 2024

How well do we support people's wellbeing? Weak

(2)
How good is our leadership? Weak

(2)
How good is our staff team? Adequate

(3)
How good is our setting? Adequate

(3)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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