Eastwood Court

1 Eastwoodmains Road, Giffnock, Glasgow G46 6QB
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9.4 40 Reviews
  • Eastwood Court, Glasgow
Eastwood Court in Glasgow gives people care and support in a welcoming home.

Trained, friendly staff treat care home residents with dignity and respect at all times.

A wide variety of activities to suit residents' interests are organised at the care home as well as trips out.

Nutritious meals are provided to suit people's tastes and special dietary requirements.

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Care Provided by Eastwood Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Debbie Martin (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (49)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 3

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Eastwood Court Care Home is thrilled to welcome visitors. Visitors encouraged to visit loved ones dedicated team members always available to greet them with a warm welcome.


  • Parking

  • Eastwood Court Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.


Eastwood Court Reviews (40)

Total of 40, showing 1-20
9.4

Eastwood Court has a Review Score of 9.4 (9.402) out of 10, based on 15 reviews in the last 2 years. Over all time Eastwood Court has 40 reviews.

Overall Experience

  • 23
  • 11
  • 2
  • 0
  • 4

Date Published

40
1
8
15
25

Review from Laura L (Daughter of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother sadly passed away after almost 4 years at Eastwood Court. Her care has been nothing but exceptional and exemplary. The love and care provided by all the staff involved has warmed my heart. It has given me peace. She did not pass alone even though I could not get there in time. I was kept informed
at all stages of her last few weeks. I can only thank each and every one of the staff. Don't underestimate the difference you all make. You made a difference to my mother's life, and indeed mine too. Thank you, from my heart.

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Review from G M (Son of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is in Eastwood Court, he is being well looked after, staff are very attentive with him. They are also great at keeping us as a family well informed.

Reply from Caroline Walker, Marketing at Eastwood Court

It was very kind of you to take the time to give your thoughts on our care home. Everyone is really grateful.


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Review from N F (Granddaughter of Resident) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely relieved that my gran is now being so well looked after. It has been a journey finding a caring environment for my gran. The staff go beyond their role in ensuring my gran is clean, supported and cared for like a family member instead of a resident. The clinical lead is fantastic in communicating
with us...regular updates are conversed in a friendly caring manner at all times.

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Review from L M (Daughter-in-law of Resident) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been a resident of Eastwood Court for nearly 10 years and I could not be happier with the standard of care he has received. The staff are so kind and he is incredibly well looked after. Activities are varied and fun and he very much enjoys meal times. My family credits Eastwood
Court for improving my father's quality of life.

Reply from Caroline Walker, Marketing at Eastwood Court

Thank you so much for your kind words. The team at Eastwood Court is thrilled. We love to hear from our resident's families as looking after our residents and ensuring they are happy and safe is what we always aim to do.


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Review from G B (Son of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Eastwood care home for just over one year. My wife and I have found that my mother has received excellent care. My mother is very fussy about what she eats, and if she gets something she doesn't like, they will change it without any fuss. They are very accommodating. I tend to
visit at sporadic times and I always find the staff accommodating, and her room spotlessly clean. The staff can't do enough for her and I am incredibly grateful for her excellent care.

Reply from Janis McFarlane, Regional Director at Eastwood Court

We are very pleased to hear that you are happy and satisfied with the care your mother is receiving at Eastwood Court. We appreciate you taking the time to submit your feedback which is important to us all. We will share your compliments with our staff team which we know will enhance their day.


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Review from H W (Niece of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault this care home, they provided exceptional care for my uncle during his time at Eastwood Court. The clinical lead went above and beyond to ensure his needs were met and the family were made to feel welcome each time they arrived. If needed, I would use this care home for any other relatives
requiring care away from home. Highly recommend! Thanks again all.

Reply from Janis McFarlane, Regional Director at Eastwood Court

We really appreciate your lovely, positive comments and that you have taken the time to share your views on the care that your uncle received at Eastwood Court. We will share your feedback with our team who I know will be delighted with the recommendations you have given them.


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Review from Helen W (Daughter-in-law of Resident) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I'm very appalled at the duty of care regarding my mother-in-law. I went to visit she was covered in bruises, when I asked the staff no one could tell me why, nothing was written in her care notes or marked on her body map sheet. She has to drink out of a sippy cup and again she is sitting with a cup
of tea. When I mention to staff they say they don't know. The staff is atrocious and it is always pass the buck. No duty of care whatsoever, the assistant manager fobbs everything off and the manager just doesn't care and can't be bothered coming to meetings either regarding these issues. Absolutely disgusted at the stage I wouldn't even trust them with my dog. A horrible place should be shut down!

Reply from Janis McFarlane, Regional Director at Eastwood Court

We are sorry to read of the concerns you have raised in your review. We always respond to issues raised by families and work with them to ensure they are happy with the care their loved one is receiving. Eastwood Court staff are kind, caring and professional and dedicated to the wellbeing of the people in their care. We would always encourage next of kin to engage with us at any time regarding any aspects of care.


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Review from W M (Husband of Resident) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Permanent care staff and agency nurses are generally excellent. However non-regular agency carers can be poor due to inexperience, unfamiliar with resident's needs and sometimes appear to have a poor work ethic.

Reply from The Home Manager, Home Manager at Eastwood Court

Thank you for your kind response, we will of course take on board your comments and address the points raised.


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Review from S Y (Daughter of Resident) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to emphasise that the care received for my mum has been excellent.
They have been very understanding to our family at our most saddest time.
My mother has been very happy here and the staff have built up a good rapport throughout her stay.

Reply from The Home Manager, Home Manager at Eastwood Court

Thank you for taking the time to review Eastwood Court, we appreciate your kind comments and are glad you have felt supported, I will make sure the staff are aware of this review.


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Review from N L (Son of Resident) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are great and do their best to make things comfortable. The dining room is good for residents to have contact with others. Cleanliness is great and the rooms are spacious and comfortable. Think the food could be better- more fruit and veg and less chips.

Reply from The Home Manager, Home Manager at Eastwood Court

Thank you for your review and kind words, we really appreciate it. We will take on board your comments regarding the food and will gather thoughts from the Residents to see how we can improve.


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Review from S G (Niece of Resident) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the manager and her team for all the support and care that they have given to my aunt. She loves living at Eastwood Court and even though she has dementia she often tells me how lovely all the staff are to her. I feel they know her so well and meet all of her needs. They keep in
touch with me regularly. I feel so reassured that she is getting the best care.

Reply from The Home Manager, Home Manager at Eastwood Court

Thank you so much for your review, I will make sure the staff team are aware of your kind words and we are so glad your aunt loves living in Eastwood Court.


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Review from L N (Grandson of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Super friendly staff.

Reply from The Home Manager, Home Manager at Eastwood Court

Thank you so much for your review. We are so happy that you have had a very positive experience with us in Eastwood Court.


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Review from Angela G (Wife of Resident) published on 15 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband previously was in Eastwood Court for respite. Unfortunately, he has now had to require full-time nursing care. I had no hesitation in placing my husband in Eastwood as their care and understanding of my husband's condition is wonderful. Thanks to everyone.

Reply from The Home Manager, Home Manager at Eastwood Court

We are delighted that you have taken the time to share your views on your husband's new home and we are equally delighted that both you and your husband are so happy with Eastwood Court. We will share your comments with our team who I am sure will appreciate the positive feedback.


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Review from Enid G (Daughter of Resident) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in Eastwood Court for over three and a half years. Throughout that time she was cared for by lovely people, doing a great job. Always plenty going on eg therapist visits, singers and indoor bowls. Such a lovely atmosphere in the home.

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Review from Janet S (Niece of Resident) published on 21 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all staff very helpful. I am informed very quickly of any issues arising regarding my aunt. I am kept informed of any changes.
I am unable to make an informed comment on food as I have not had the opportunity to see for myself and my aunt is unable to tell me.
Due to staff turnover, I
have given a score of four.
I am unable to make a comparison on value for money as I have not compared other establishments with Eastwood Court. This is due to circumstances beyond my control when my aunt had to go into care very quickly when her husband went into hospital and there were no other vacancies in the area.

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Review from Shirley Y (Sister of Resident) published on 28 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

My brother was in for respite. The room was very poor, the toilet was not very clean. I went in one day and cleaned the toilet seat with wipes as it had dried urine on it, he has a bag, also, I emptied the bin as it was full. There is a lot more I could complain about. You could never find staff. My
niece also saw his night-time bag had not been emptied and cleaned.

Reply from The Home Manager, Home Manager at Eastwood Court

We are very disappointed to hear that this has been your experience. This is certainly not our standards and would like this opportunity to invite you to contact the manager to discuss your concerns.


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Review from Carole W (Sister of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

When I visited my brother I noticed the table that his dinner was put on was never cleaned. I visited him three times a week, so it wasn't an oversight and my sisters visited the days I didn't and they noticed the same. Hygiene did not seem to be a priority. In his last week he had an infection, my
sister was told this on Monday. On the Tuesday, when I was visiting, the nurse sought me out and told me his doctor wouldn't fill out a prescription so their doctor gave one and he was starting the antibiotics that evening. All during my brother's stay in respite, there was no Wi-Fi for him. I explained that was how he communicated with friends, as he was deaf he struggled in company and was more relaxed and happy on his iPad. I asked if he could be moved to a different room, didn't happen. No empathy! I will say there were a couple of carers who deserved that title, but not many and if I heard one more time about them being short-staffed, they should not have taken my brother in.

Reply from The Home Manager, Home Manager at Eastwood Court

I would like to express my apologies that this has been your experience during your brother's stay. This is not the standards that we operate and I would appreciate the opportunity to discuss the areas you have raised personally as we endeavour to improve our service and ensure anyone using our service have the highest standard of care experience within Eastwood Court. I look forward to discussing these areas of concern that you have now brought to my attention in order that we can review and address any areas that may require to be reviewed.


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Review from J H (Daughter of Resident) published on 24 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unable to provide a review of facilities etc so I haven't viewed the home. My overall experience with management, staff and finance have been excellent and professional. My mum is happy, content and properly cared for which helps myself and all the family be content and less worried that mum is being
properly cared for with dignity, respect, humour and kindness.

Reply from The Home Manager, Home Manager at Eastwood Court

Thank you so much for your review. We are so happy that you have had a very positive experience throughout this process and very much looking forwarded to being able to welcome you properly to the service and allow you to personally view the home when restrictions are lifted.


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Review from Tracey D (Daughter of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum only came to the home 4-weeks ago, and she has settled in so well during a really difficult time. Having not seen her for 8-weeks, it was fabulous to see her looking so happy and content, due to the excellent care she has received so far. All the staff I've had contact with have been kind, caring
and super helpful and they're care is obvious just by looking at Mum.
Thank you, thank you to all the staff at Eastwood Court as far as aim concerned you are all angels!

Reply from The Home Manager, Home Manager at Eastwood Court

Thank you for your kind words during this difficult time for all. We are so happy to hear that you find your mum settling in well to Eastwood Court.


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Review from Janet S (Daughter of Resident) published on 2 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is a long term resident of Eastwood Court. She has been well cared for during the Covid pandemic. When I saw her after a five months break due to Coronavirus restrictions, I was delighted by how well she looked. It is a tribute to the care that the staff offered.

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Current Review Score: 9.4 (9.402)

Overview of Review Score

The Review Score of 9.4 (9.402) out of 10 for Eastwood Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.402 for Eastwood Court is calculated as follows: ( (122 Excellents x 5) + (32 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (12 Very Poors x 1) ) ÷ 179 Ratings = 4.402

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eastwood Court is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Debbie

Debbie Martin

Job Title: Care Home Manager

We offer an excellent standard of care for the elderly on a permanent or respite basis, this is delivered by a highly trained professional team in a comfortable environment


Our philosophy is simple; we want everyone to enjoy life to the fullest. We never forget that all our residents are individuals and we treat them with dignity, privacy and respect while offering freedom of choice and as much independence as possible.


Friends and family are welcome at any time. Hot drinks and snacks are always available and guests are invited to share a meal with residents. Our cook prepares nutritious meals each day and the menu changes regularly to reflect seasonal produce. Special diets are catered for and we also have snack boxes available 24/7.


Residents have the freedom to choose what to do and when. There is plenty going and our activities coordinators put together a full programme which is adapted to suit the needs and wishes of our residents. Activities include quizzes, sing-alongs, reminiscence therapy, indoor games, arts and crafts, baking and wherever possible, trips out and about. We also have regular themed events and tasting days which are our resident’s choice.


The home has an open door policy and I am happy to show you around and also to discuss any aspects of care. I will also be able to provide you with the home’s brochure. Please feel free to contact the home by telephone or email to make an appointment.


Frequently Asked Questions about Eastwood Court

What types of Care is Eastwood Court registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Eastwood Court provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Eastwood Court have?

There are 52 Single Rooms.

What are the Facilities & Services at Eastwood Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Eastwood Court to the centre of Glasgow?

4.9 mile(s) as the crow flies, distance by road may be significantly further.