Eastwood Court

1 Eastwoodmains Road, Giffnock, Glasgow G46 6QB
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9.4 40 Reviews
  • Eastwood Court, Glasgow
Eastwood Court in Glasgow gives people care and support in a welcoming home.

Trained, friendly staff treat care home residents with dignity and respect at all times.

A wide variety of activities to suit residents' interests are organised at the care home as well as trips out.

Nutritious meals are provided to suit people's tastes and special dietary requirements.

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Care Provided by Eastwood Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Debbie Martin (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (49)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 3

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Eastwood Court Care Home is thrilled to welcome visitors. Visitors encouraged to visit loved ones dedicated team members always available to greet them with a warm welcome.


  • Parking

  • Eastwood Court Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.


Eastwood Court Reviews (40)

Total of 40, showing 21-40
9.4

Eastwood Court has a Review Score of 9.4 (9.402) out of 10, based on 15 reviews in the last 2 years. Over all time Eastwood Court has 40 reviews.

Overall Experience

  • 23
  • 11
  • 2
  • 0
  • 4

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40
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Review from Pamela K (Daughter of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eastwood Court staff cared for my Dad during the last 10 months of his life. They dealt patiently with his dementia and worked hard to get to know his personality. He was cared for warmly and with attention to detail. It was such a comfort to our family that in the time of his death he was with such
lovely carers whom he had come to know well. Thank you so much for all you did to give Dad a good quality of life and death.

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Review from Lorraine S (Daughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our Mum has been a resident since August 2019. My sister and I visited quite a few nursing homes before making our choice of Eastwood Court. Mum and ourselves have not been disappointed. The management and staff make every effort with our Mum and treat her with respect and dignity. Since Mum took residence
and during this very trying time, their care and attention given to Mum are above excellent, and we as a family cannot thank them enough.

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Review from Lyn G (Daughter of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Eastwood Court for a year now. The management has changed and I was a bit apprehensive about how things would go, but the new manager is very caring and has the residents' best interests at heart. The staff are friendly, kind and caring with some going beyond the call of
duty. My mum very much enjoys being occupied and entertained, and the staff in charge of arranging activities are excellent.
During the current situation, Covid-19, I have felt that mum was looked after well. I appreciate how difficult it has been for the management and staff. They have been amazing and I would like to thank them very much. Their hard work has been greatly appreciated.

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Review from Jim D (Son of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Eastwood Court for over ten years and we have always been happy that she was well looked after. Clearly the last few months have been a very challenging but what has shone through is that the staff really do care for Mum as an individual and have provided warm and concerned treatment
for her throughout the isolation period. The whole situation has been well managed both at company and local level and the staff have made it as easy as possible for us to stay in touch with Mum and keep us advised about her health and well-being.

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Review from Lynne D (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to thank all the staff for taking such good care of my father. They nursed him through having Covid-19 and promptly phoned an ambulance when he had breathing difficulties. They informed me straight away and ensured he had everything he needed to take to hospital. I am hoping he will get well
enough to return to Eastwood Court. The staff are all wonderful, so dedicated and welcoming.

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Review from Louise L (Daughter of Resident) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum has been in Eastwood Court since August 2019 and has received excellent care. She is respected and treated well. There has been a change of manager in her time there, and this has seen many improvements being rolled out and disappointing elements being corrected and improved; which is heartening.
Staff are mostly very good, and the management is very approachable when issues arise.
I think the food has not been great, but I understand there are efforts to improve. During this pandemic, the home and staff have made great efforts to keep family informed and are going above and beyond to maintain contact with our loved ones.

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Review from H C (Son of Resident) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was happy with the care my Mum received at Eastwood House. The staff are very attentive, helpful and caring. I feel the treatment she received was as good as it could have been for someone with dementia.

Reply from The Home Manager, Home Manager at Eastwood Court

Thank you for taking the time to submit a review on this site. It was a pleasure to look after your Mum, and we hope she is continuing to do well in her new home.


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Review from Jeanette M (Daughter of Resident) published on 12 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident during 2019 until she passed away in November. She had been in 2 other care homes for respite and they were very unsatisfactory regarding cleanliness and provision of her care and needs. Mum was very pleased to find Eastwood Court care home to be very satisfactory in providing
a high level of care, respect, dignity and cleanliness - also, there was not one member of staff who would pass her room without saying hello or passing a few minutes with her - a level of communication that was important to my mum. Nothing was ever too much bother for the staff. Whilst mum was mentally alert, she could be very demanding and difficult at times and yet staff continued to be cheerful and tend to her needs. Support was also on hand for my daughter and myself - and we were grateful for that on days when mum was being a bit difficult. I would highly recommend Eastwood Court care home. All the staff are fantastic and provide a great service and a high level of care.

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Review from Melanie G (Daughter of Resident) published on 26 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

My father is 84 years old and a type one diabetic and the paramedics were called three times as the staff did not act in a responsible manner with regards to Insulin. His nursing care was negligent and he was often left lying in bed even though he is mobile.
His water in the room was never replenished.

Reply from Alison Boote, Operations Director at Eastwood Court

Hi Melanie, thank you for taking the time to write a review for Eastwood Court. We are sorry to hear about your experience with the home. We take reviews of our services seriously as they help to inform our continuous improvement plans. We have shared your comments with our management team so that they can investigate your concerns further.


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Review from D P (Husband of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife suffers from dementia and has been in Eastwood Court for over five years. Apart from two changes of Manager; which is unsettling, I have a good level of confidence in the care home. I have a good rapport with carers and management staff. My wife is well looked after. Her needs are extensive
but the carers perform their duties well. She requires a pureed diet and I am unable to comment on the standard of food provided as a result. Also, the assessment of activities does not apply to my wife as she is unable to participate

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Review from Andrew W (Son of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's room has been decorated and looks so fresh and nice.
Great job done.
My mum is completely bed bound.

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Review from Cameron M (Husband of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited 3 other homes before deciding n this one for my wife who has dementia. This one was the only one to show me around and take the time to talk to me about it. I was shown everything and nothing was held back.
My wife has now been in for 6 months and I know she has been treated well and with
consideration. The staff are good and they go on training courses to update their skills. The atmosphere in the home is always pleasant and I am happy that my wife is in it.

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Review from Gerald M (Son of Resident) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for several years. Sadly, she now has dementia and very limited recognition of who people are or of her own circumstances.


Throughout her stay at the home she has been well cared for and she is normally very content.


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Review from Audrey S (Daughter of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home/nursing home goes beyond words to help you and the resident. All the staff are caring and wonderful. The entertainment every day is fantastic.

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Review from Janet R (Daughter of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother really enjoys her life here. The staff are knowledgeable, caring and friendly. The food is good with good choices available each day. There is a dedicated entertainments programme each week. The home asks both residents and family for input in decisions.

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Review from K D (Son of Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the home is very friendly and staff are welcoming. The carers take the time to ensure residents are happy, enjoying themselves and managing to do what they can for themselves. Sometimes main meal choices can be a bit disappointing which is the only negative, otherwise 1st class.

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Review from Fiona M (Daughter of Resident) published on 26 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Eastwood Court for the last 16 months. She is very happy with her stay and has made a lot of new friends. The staff are lovely and when she recently celebrated her 102nd birthday, they helped to make the day memorable for her.

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Review from J D F (Daughter of Resident) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family, we have been very happy with the care and support of our wee mum. The staff are extremely caring and helpful, and also are very supportive of family members during difficult times.

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Review from Marlene B (Daughter of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel my mother is treated well by the staff and there is always activities going on daily. The staff are always in sight and helpful when asked questions or for support. I feel reassured after each visit which is at least three times a week that my mother is properly cared for. My mother is settled
in and appears happy and that's all that I hope for her.

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Review from M C (Wife of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Eastwood Court Care Home provides a friendly family atmosphere into which my husband was welcomed nearly a year ago.
When necessary he has been given prompt medical provision and enjoys excellent care from staff who are always looking to make his quality of life as good as it can be.
The building
is somewhat dated but this is more than compensated for in the high standards and efficiency of this well-managed establishment.

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Current Review Score: 9.4 (9.402)

Overview of Review Score

The Review Score of 9.4 (9.402) out of 10 for Eastwood Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.402 for Eastwood Court is calculated as follows: ( (122 Excellents x 5) + (32 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (12 Very Poors x 1) ) ÷ 179 Ratings = 4.402

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eastwood Court is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Debbie

Debbie Martin

Job Title: Care Home Manager

We offer an excellent standard of care for the elderly on a permanent or respite basis, this is delivered by a highly trained professional team in a comfortable environment


Our philosophy is simple; we want everyone to enjoy life to the fullest. We never forget that all our residents are individuals and we treat them with dignity, privacy and respect while offering freedom of choice and as much independence as possible.


Friends and family are welcome at any time. Hot drinks and snacks are always available and guests are invited to share a meal with residents. Our cook prepares nutritious meals each day and the menu changes regularly to reflect seasonal produce. Special diets are catered for and we also have snack boxes available 24/7.


Residents have the freedom to choose what to do and when. There is plenty going and our activities coordinators put together a full programme which is adapted to suit the needs and wishes of our residents. Activities include quizzes, sing-alongs, reminiscence therapy, indoor games, arts and crafts, baking and wherever possible, trips out and about. We also have regular themed events and tasting days which are our resident’s choice.


The home has an open door policy and I am happy to show you around and also to discuss any aspects of care. I will also be able to provide you with the home’s brochure. Please feel free to contact the home by telephone or email to make an appointment.