Norwood Care Home

39 Victoria Road, Barrhead, Glasgow G78 1NQ
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9.7 45 Reviews
  • Norwood Care Home, Glasgow
Norwood offers dementia care in one house and care and support to the frail and elderly in another. Both houses provide care for people with Parkinson’s disease, Huntington's disease and to those who are looking for palliative care.

The focus is on individualised care for people in a homely and welcoming setting, situated in the historical town of Barrhead near Glasgow. Partners or siblings can stay in some of the home’s larger bedrooms, and many rooms have en-suite facilities.

At mealtimes residents enjoy both hot and cold options to choose from, as well as a popular Night Bite menu that is available from 6.30pm to 6.30am.

Arts and crafts, quizzes and karaoke are all regular activities enjoyed by residents. Norwood has a dedicated activity co-ordinator who works hard to ensure residents of all abilities can participate in daily activities to keep active and stimulated.

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Care Provided by Norwood Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sue Mackle (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Norwood Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,050 – £1,150
    • Self-Funded Residential Dementia Care £1,050 – £1,150
    • Self-Funded Nursing Care £1,200 – £1,300
    • Self-Funded Nursing Dementia Care £1,200 – £1,300
    • RESPITE Self-Funded Residential Care £1,050 – £1,150
    • RESPITE Self-Funded Residential Dementia Care £1,050 – £1,150
    • RESPITE Self-Funded Nursing Care £1,200 – £1,300
    • RESPITE Self-Funded Nursing Dementia Care £1,200 – £1,300

  • Respite Offer - 14 days for the price of 10
  • (these prices are only a guideline, please contact Norwood Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • When visiting your loved ones please try to avoid mealtimes as the team are all busy assisting to ensure an enjoyable meal service is experienced. Mealtimes are 12:30 - 13:30 and 16:30 - 17:45


  • Parking

  • Car park to side of the home


Norwood Care Home Reviews (45)

Total of 45, showing 1-20
9.7

Norwood Care Home has a Review Score of 9.7 (9.661) out of 10, based on 21 reviews in the last 2 years. Over all time Norwood Care Home has 45 reviews.

Overall Experience

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Review from K O (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very happy with the overall experience when my mum moved in. The staff are very friendly and helpful with any questions I have had. The staff are able to give alternative foods when mum is not wanting what is on the menu. Bedroom, warm and inviting.

Reply from Paul Lawson, National Sales Manager at Norwood Care Home

Thank you very much for your lovely review. Best wishes.


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Review from R F (Granddaughter of Resident) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently visited Norwood Care Home to see my grandmother, and I was deeply impressed by the exceptional care and welcoming environment. From the moment I entered, the staff were warm and attentive, going out of their way to make both residents and visitors feel at ease. The facility was spotlessly
clean, well-organized, and had a cozy, homely feel, which brings a lot of comfort to my grandmother.


The caregivers clearly know each resident personally and provide a level of care that's both professional and compassionate. My grandmother seems so happy and well-looked-after here, it was clear she's in great hands. Seeing her so content and thriving reassured me that Norwood is the perfect place for her. Highly recommend Norwood Care Home for anyone looking for a supportive, caring environment for their loved ones.


Reply from Paul Lawson, National Sales Manager at Norwood Care Home

Thank you so much for your lovely review. We are delighted that your grandmother is so happy at Norwood and that you and the family feel so welcome and reassured whenever you visit. We will pass on your kind words to the team. Best wishes.


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Review from H T (Cousin of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Norwood is a very homely, friendly home. Staff genuinely care for all the residents. My cousin was in for respite and cannot praise the home enough for making the process streamless. Good activities daily to keep residents stimulated and active. Home Manager seen most days when visiting.

Reply from Sue Mackle, Home Manager at Norwood Care Home

Thank you for your kind words. I am so glad that your cousin had a nice stay.


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Review from J G (Daughter of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been really good, but some areas could be better.
The staff are very helpful and friendly except for one in particular and the manager is great, security is great but on the other hand hard to get into the building to visit when there is no one on the desk and when I have tried on
several times to call head office and can not get thru to anyone.

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Review from H G (Son of Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been good. The manager and staff are very helpful and friendly. Security is great but could do with someone in the front office during the day as having to wait for someone to come, which could take up to 15 to 20 minutes before getting into the building and the same trying to get
through on the phone to speak to someone. It took 45 minutes for my call to be answered.

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Review from Jenna G (Granddaughter of Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My experience has been good, but there are areas that could be better. The staff are pleasant and helpful, except for one in particular. There could also be more activities done with your residence. Security is great but on the other hand hard to get into to visit or contact.

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Review from C S (Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I arrived in August 2024, I was not pleased at first, as there is no shower in room, only a wash basin and WC. However, there is a shower room opposite my own room I can use this each day, so that problem is resolved. The food is usually good and full breakfast is available on request. Staff are very
friendly and helpful and immediately come when needed. So far, I can only make favorable comments re the staff, but there is only one person for activities and therefore she is quite restricted in what she can do, but is very friendly and tries to include everyone.

Reply from Paul Lawson, National Sales Manager at Norwood Care Home

Thank you very much for your review and kind comments about our staff team. At Norwood we have a mixture of ensuite rooms and rooms with shared facilities. We are pleased that you are happy to use the shower room opposite your own room and are now happily settled into your new home. Thanks again and best wishes.


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Review from Matthew C (Brother of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my partner have noticed the care by all of the team from top to bottom has been excellent. All the staff in the home treat my sister with respect.

Reply from Paul Lawson, National Sales Manager at Norwood Care Home

Thank you very much for your review. We are delighted that you are so happy with the care provided for your sister at Norwood. Best wishes.


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Review from L S (Daughter of Resident) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is a resident in Norwood Care Home approaching her 11th year this year.
Team Norwood do a wonderful job in looking after our mum who has complex needs, due to her rare health condition. Providing personal care and meal menus that incorporate and meet Mum's dietary requirements. All her needs are
taken care of.
The staff and management team are very welcoming and go to great lengths to include all residents in daily activities. Providing family days, lots of live entertainment and celebrations throughout the year. Norwood is a huge part of the Barrhead community and surrounding areas. Highly recommend Norwood Care Home for any of your loved ones who may need to use these facilities as they navigate their way through their journey in life.
Big thank you to team Norwood from our family for continually looking after our mum. We don't know what we would do without you all. Your commitment is truly appreciated.

Reply from Paul Lawson, National Sales Manager at Norwood Care Home

Thank you so much for such lovely comments about Norwood and our staff team. It is very much appreciated. On behalf of everyone, we are delighted that you continue to be so happy with the care your mum is receiving and we send our very best wishes to you and all of the family.


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Review from B C (Son of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always looking to offer good care and support. They are very welcoming of visitors to the home and it is clear they know my mum well and take time to keep me informed.

Reply from Paul Lawson, National Sales Manager at Norwood Care Home

Thank you very much for your review. We are delighted that you feel that your mum is being well cared for and that you are being kept informed. Best wishes.


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Review from Myra S (Regular Volunteer) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found working as a volunteer at Norwood Care Home has been a great experience. The staff have been very welcoming and supportive and the Wellbeing Coordinator has been especially good. She has helped me get my confidence back. The staff work incredibly hard and their attitude towards the residents
is fantastic and I also get to meet my aunt which is great, hadn't seen her in years.

Reply from Paul Lawson, National Sales Manager at Norwood Care Home

Thank you very much for your review and it's fantastic that you can visit your aunt whilst donating some of your time to the residents. Thank you and best wishes.


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Review from Margaret K (Daughter of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just moved into Norwood in the past week, however, I am very pleased that she secured a place in this home as I visited many prior to making a selection and this was the place that impressed me most. The environment, the staff and conversations with current residents all confirmed this. I
also like that it is a mixed unit and not solely dementia.

Reply from Paul Lawson, National Sales Manager at Norwood Care Home

Thank you for your review and we are delighted and privileged that you have chosen Norwood as your mum's new home. Best wishes.


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Review from Wendy H (Daughter of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum always looks happy and presentable. She is always offered choice in all aspects of her life. The staff are friendly and cannot do enough for Mum or family when we visit.

Reply from Paul Lawson, National Sales Manager at Norwood Care Home

Thank you for your review and feedback. It's great to hear that you and the family feel so welcomed and that mum is so happy at Norwood. Best wishes.


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Review from Jackie M (Daughter of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well done Norwood team, when family come to visit, there is always a lovely, warm atmosphere.
One nurse takes great care of Mum, keeping her well.
Staff are always courteous and friendly, and all go out at special and seasonal events.
Kitchen staff always provide nutritious and delicious meals
and buffets.
Lots of fun activities are always on offer to keep both residents and families entertained.
Thanks, everyone.

Reply from Paul Lawson, National Sales Manager at Norwood Care Home

Thank you very much for your lovely review; we are all delighted that your mum is doing so well and that the family feel happy and reassured. Best wishes.


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Review from Eleanor C (Daughter of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lives in a very comfortable home with very caring staff.
She is looked after very well and is settled.
They go above and beyond and keep me informed if my mum's care needs change.

Reply from Paul Lawson, National Sales Manager at Norwood Care Home

Thank you so much for your kind words. Pleased to hear that you are happy with the care provided to your mum and that she is settled and content living at Norwood. Best wishes.


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Review from Patrick P (Brother of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is in Norwood Care Home following a setback I, together with my wife and daughter visited her last Saturday. I found the carers excellent in their treatment of and attention to my sister, as did my wife and daughter. They treated us like friends and their attention to her was exemplary. As
I live in Southport, England, we do not get to see her very often and our recent visit makes us comfortable with how she is looked after. I cannot remember the name of the charming young lady who is my sister's main carer, but her friendly smile, which accompanied her words to us and my sister is to be commended as is her happy attitude and most pleasant manner. She is a treat to be with!

Reply from Paul Lawson, National Sales Manager at Norwood Care Home

Thank you so much for your feedback and kind words. We are so happy that your sister has settled in so well and that you and the family feel reassured that she is being well cared for. We will pass on your comments to the team and to the carer you mentioned who will be delighted at the compliments. Thanks again and best wishes. Look forward to seeing you at Norwood again soon.


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Review from Jennifer H (Daughter-in-law of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has lived happily at Norwood for 11 months. Previous to her moving in she had sustained a really nasty injury to her leg. The staff did an absolutely amazing job in getting her leg completely healed. They kept us informed at each stage of her recovery and did a truly remarkable job.
The staff are very pleasant and cheery and there are plenty of daily activities to keep all residents occupied and happy. The social media posts are brilliant for us as we don't live locally and this way we can see what my mother-in-law has been involved in each day.

Reply from Paul Lawson, National Sales Manager at Norwood Care Home

Hi Jennifer and thank you for your lovely review. It is very pleasing to know that you feel well-informed and that you are so happy with the care and service your mother-in-law is receiving at Norwood. We will share your kind words with the team. Thanks again.


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Review from G H (Regular Volunteer) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Norwood Care Home has truly been an incredible experience for me as a volunteer. The staff at this facility are not only professional and compassionate, but they also create a warm and welcoming environment for the residents. The care and attention given to each individual is truly remarkable. I have
witnessed firsthand the positive impact that the activities and programs have on the residents' well-being and happiness. It is a joy to be a part of such a dedicated team, and I am grateful for the opportunity to contribute to the resident's quality of life at Norwood Care Home.

Reply from Paul Lawson, National Sales Manager at Norwood Care Home

Thank you very much for your review. It is very kind of you to praise the staff at Norwood so highly and we really appreciate the volunteer work that you do. We are very happy that you can see the dedication and commitment that runs throughout the team and the positive impact that this has on the residents. Thank you so much for being part of that!


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Review from Maria B (Respite Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been in Norwood twice so far for a two-week stay each time. We have always felt he is safe, secure and happy there, he didn't want to leave after his first two-week stay with them. He has advanced Alzheimer and the staff know exactly how to care for him and how to treat him not
only well, but with dignity and respect. It is definitely where he will spend any further respite stays. We enjoy seeing what he has been up to via their social media page which is updated regularly. Fabulous service and all the staff we have met have been amazing.

Reply from Paul Lawson, National Sales Manager at Norwood Care Home

Dear Maria. Thank you very much for your kind words. It is a pleasure and privilege for the team at Norwood to care of your father-in-law during his respite stays and it is so pleasing that the family feel he is safe, secure and happy when staying with us. We will pass on your feedback to the team who will really appreciate your lovely review. Thanks again and best wishes.


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Review from Ali B (Daughter of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has complex medical needs and really suffered during lockdown, as most residents did, but the staff learned to use Zoom which we continue to use today.
I am most pleased with the appointment of an activities coordinator who has offered activities to encourage mental stimulation.

Reply from Paul Lawson, National Sales Manager at Norwood Care Home

Hello Ali and thank you very much for your review. We are so pleased that your mum is enjoying the activities in the home and that you are continuing to use Zoom so successfully. Lockdown was testing due to all of the restrictions in place at that time and we thank you for your patience and understanding throughout. Best wishes.


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Current Review Score: 9.7 (9.661)

Overview of Review Score

The Review Score of 9.7 (9.661) out of 10 for Norwood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.661 for Norwood Care Home is calculated as follows: ( (177 Excellents x 5) + (54 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 245 Ratings = 4.661

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Norwood Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 9 Jan 2025

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Sue

Sue Mackle

Job Title: Home Manager

I am proud to be part of a dedicated, compassionate and caring team that delivers care to our residents in a person-centred manner. Norwood is a homely home with love, laughter and fun threaded through each and every day.


It is a pleasure and privilege to come to work each day knowing we are making a positive difference to our resident's day.


Frequently Asked Questions about Norwood Care Home

What types of Care is Norwood Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Norwood Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Norwood Care Home have?

There are 54 Single Rooms.

What are the Facilities & Services at Norwood Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Norwood Care Home to the centre of Glasgow?

6.6 mile(s) as the crow flies, distance by road may be significantly further.