Norwood Care Home

39 Victoria Road, Barrhead, Glasgow G78 1NQ
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9.7 45 Reviews
  • Norwood Care Home, Glasgow
Norwood offers dementia care in one house and care and support to the frail and elderly in another. Both houses provide care for people with Parkinson’s disease, Huntington's disease and to those who are looking for palliative care.

The focus is on individualised care for people in a homely and welcoming setting, situated in the historical town of Barrhead near Glasgow. Partners or siblings can stay in some of the home’s larger bedrooms, and many rooms have en-suite facilities.

At mealtimes residents enjoy both hot and cold options to choose from, as well as a popular Night Bite menu that is available from 6.30pm to 6.30am.

Arts and crafts, quizzes and karaoke are all regular activities enjoyed by residents. Norwood has a dedicated activity co-ordinator who works hard to ensure residents of all abilities can participate in daily activities to keep active and stimulated.

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Care Provided by Norwood Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sue Mackle (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Norwood Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,050 – £1,150
    • Self-Funded Residential Dementia Care £1,050 – £1,150
    • Self-Funded Nursing Care £1,200 – £1,300
    • Self-Funded Nursing Dementia Care £1,200 – £1,300
    • RESPITE Self-Funded Residential Care £1,050 – £1,150
    • RESPITE Self-Funded Residential Dementia Care £1,050 – £1,150
    • RESPITE Self-Funded Nursing Care £1,200 – £1,300
    • RESPITE Self-Funded Nursing Dementia Care £1,200 – £1,300

  • Respite Offer - 14 days for the price of 10
  • (these prices are only a guideline, please contact Norwood Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • When visiting your loved ones please try to avoid mealtimes as the team are all busy assisting to ensure an enjoyable meal service is experienced. Mealtimes are 12:30 - 13:30 and 16:30 - 17:45


  • Parking

  • Car park to side of the home


Norwood Care Home Reviews (45)

Total of 45, showing 21-40
9.7

Norwood Care Home has a Review Score of 9.7 (9.661) out of 10, based on 21 reviews in the last 2 years. Over all time Norwood Care Home has 45 reviews.

Overall Experience

  • 32
  • 10
  • 3
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Date Published

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Review from M D (Daughter of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the home for over seven years. She has always been well looked after, clean, tidy and well-fed. The staff are always cheery and welcoming. The Facebook page keeps you informed about the daily activities. Staff always contact you about any changes in care that may be needed. All
staff you meet, cleaners, handyman and kitchen staff are cheery and pleasant.

Reply from Paul Lawson, National Sales Manager at Norwood Care Home

Hello Myra and thank you so much for your review. It has been a pleasure and privilege for the team at Norwood to look after your mother for the last seven years and we are delighted that you are so pleased with the care that she is receiving. We really appreciate your kind comments about all of the staff in our different departments and will pass on your words of praise to all of our colleagues. Best wishes.


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Review from Andrew C (Son of Resident) published on 18 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean facilities, staff are first class. Always friendly and can't do enough to help my mother. Always have activities on for my mother which is good to see.

Reply from Paul Lawson, Customer Service Manager at Norwood Care Home

Hello Andrew. Thank you very much for your review. It's very nice to hear that your mother is being well looked after. We will pass on your compliments to the team. Best wishes.


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Review from David C (Son of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I feel as if the standards of the home has went down over the last year. No activities at all when they need it especially during Covid. How long can they make the excuse because of Covid. Staff are fantastic but under so much pressure due to staff shortages. Talking to staff; morale is down, also now
informed by the Head Nurse that the wrong dosage of medication was given to my mum and dad on two occasions, they suffer from heart failure.

Reply from Paul Lawson, Customer Service Manager at Norwood Care Home

Hello David and thank you for your feedback. You are correct that during Covid our activities team have not always been in full attendance. This was due to Covid protocols surrounding isolation and shielding which were necessary to protect them, their colleagues and most importantly the residents. We apologise for this and please rest assured we are now back to full staffing. We had a lovely garden party last week organised by the activity team and lots more is planned! Thank you for your high scores for staff, cleanliness, safety, bedrooms, food/drink. We will pass on to the relevant departments. With regards to the medications, it is protocol to contact the next of kin and GP straight away if we suspect an error. On further investigation your dad's was a stock count error and in your mum's case a minor error that had no ill effects. However we apologies if this caused concern and we have put new electronic processes in place to reduce the likelihood of this happening again.


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Review from T D (Brother of Resident) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very professional are caring. My brother has been a resident for two years now and I being his next of kin have no complaints. Staff have been working under very difficult circumstances and are doing a good job.

Reply from Paul Lawson, Customer Service Manager at Norwood Care Home

Thank you very much for your review and kind words. We are delighted that you are so pleased with your brother's care and will pass on your comments to the team.


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Review from Heather (Stepdaughter of Resident) published on 6 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

If you are looking for somewhere that you can trust to take care of your loved one, Norwood is a place that you should consider.
I'm a nurse and acutely aware of the pitfalls and horror stories concerning care homes. Admitting that we can no longer cope with the care of a loved one is heartbreaking.
Finding somewhere that you can trust and that understands the needs of a patient with physical needs and dementia is not always easy.
The staff at Norwood have been kind to my step-father and when Mum visits they take time to listen and show genuine concern for her health too. The rooms are clean, the residents look cared for and the catering staff take note of resident preferences.
During the challenging times we find ourselves in, we know as a family that even though we can't visit because of Covid-19 and the need to protect the vulnerable population at Norwood - we know that our loved one will be cared for and wish nothing but the best for the Norwood Family at this time.

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Review from Maria F (Respite Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I didn't know that I was going into respite. The care that the staff have given me and the encouragement to get back on my feet after I broke my hip has been very good.

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Review from David C (Son of Resident) published on 10 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stays in this home and the staff are nothing but lovely. They take extra care to make sure my mum's needs are met at all times and the staff are always approachable with any concerns or queries. I would recommend this home to anyone who’s family member needed care.

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Review from Sylvia C (Daughter of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were a bit anxious as to how mum would settle into a care home environment. She has however settled well. The staff are very nice, friendly and approachable. The care home is well kept, spotlessly clean and menus provide a good choice of meals. There are lots of organised activities and outings.
Mum has been made to feel welcome and the staff are attentive to mums needs.

Reply from Marc Tuffley, Manager at Norwood Care Home

Encouraging to hear staff help your mother settle, thank you!


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Review from Heather M (Daughter of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Placement has been positive for my Dad, he appears happy and settled. Staff are open and friendly and there's a homely atmosphere. Good nutritious meals and plenty of activities available.

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Review from Amanda R (Daughter of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Norwood care home has to be the best care home out there. You will not find a better care home. The staff are just great and the atmosphere is second to none. I highly recommend Norwood to anyone that has to consider a care home for their loved ones.

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Review from P H (Son of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum feels safe and secure, staff are always thoughtful and kind and look after mum. Overall there is a nice atmosphere in the home and we have no concerns.

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Review from Steven M (Son of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Norwood care facility has been exceptional in the care of my father. A spotlessly clean environment, a lovely atmosphere and caring staff who work very hard. Patients are treated with dignity and staff show great humility in all their work. Can't fault the place which leaves us with peace of mind.

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Review from Margaret M (Wife of Resident) published on 16 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Norwood Care Home meets all my husband's needs. Staff work very hard are always polite and show dedication in all aspects of their work.

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Review from Yvonne G (Daughter of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family's experience of Norwood Care Home has been nothing short of excellent. The home has a warm and relaxed welcoming feel to it. All official paperwork and information about the home was explained thoroughly.
My father settled in quicker than we expected and it was a relief for us to see him
content and talking to the lovely staff very well. We are amazed how well they work with my dad and around him, which we feel that after we visit, we can go home relaxed knowing how well he's cared for.

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Review from Louise S (Daughter of Resident) published on 22 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is a resident at Norwood Care Home and is approaching her 4th year in residence. My mother has all her needs met as she continues her journey with her condition. I have found the staff to be more than helpful in all aspects of my mums care, health and wellbeing.
The care and support has been
excellent and my mum is treated with dignity at all times. This is a safe environment which ultimately, my mum calls home.

Reply from Jayne Duck, Customer Services Administrator at Norwood Care Home

Thank you for your review. It is so nice to hear that your mum calls Norwood her home and is happy and settled. You must have peace of mind knowing that she is happy and well cared for.


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Review from Christina W (Daughter of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with all aspects of care given to my mother at the home. The level of care is very good and any issues that are raised by me are quickly dealt with to a satisfactory conclusion.


The home has a good team of staff who are extremely dedicated to making sure my mother and all the

residents are made to feel like it is their home. Sometimes problems arise but the management team are always avaliable to discuss and resolve the problem.

Reply from Emily Wilson, Customer Service Administrator at Norwood Care Home

Thank you so much for your feedback, we really appreciate it. I am pleased to hear your Mother has received the care that she needs. I will pass on your comments to the home manager. The Bupa Customer Care Team.


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Review from M M (Daughter of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home great staff and very caring of residents. Plenty of activities.

Reply from Emily Wilson, Customer Service Administrator at Norwood Care Home

Thank you for sharing your kind feedback with us. I am pleased to hear that our staff are providing high-quality care. I will pass on your comments to the home manager. Thank you again, The Bupa Customer Care Team.


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Review from Patrick G (Son of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who has dementia has been in this care home for over 2 years. She is extremely well looked after. The staff are excellent. They really do seem to care and nothing we ask of them is a problem. My sister and I feel very happy and fortunate that mum is looked after here. We are always offered
a cup of tea when it comes around and are kept fully informed about mum's health/care.

Reply from Emily Wilson, Customer Service Administrator at Norwood Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from M H (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Norwood Care Home for over 2 years and has had the most loving care and attention. I visit mum most days and as a consequence, I know most of the care staff and have built up a lovely relationship with them. They all treat my mum with respect and dignity. There are good events and the
entertainment is excellent, they ooze enthusiasm and the receptionist is very cheerful. All in all excellent service.

Reply from Emily Wilson, Customer Service Administrator at Norwood Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Pauline B (Daughter of Resident) published on 25 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came into Norwood House after being in hospital after two bouts of pneumonia. She was frail with poor appetite. I was on holiday for a week. On my return mum was so much improved, she was eating well and felt the food was very good. Her mobility was better, her spirits were higher. She looked so
much better and commented that her stay was very pleasant and the staff were excellent and couldn't do enough to help her and encourage her to be independent.

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Current Review Score: 9.7 (9.661)

Overview of Review Score

The Review Score of 9.7 (9.661) out of 10 for Norwood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.661 for Norwood Care Home is calculated as follows: ( (177 Excellents x 5) + (54 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 245 Ratings = 4.661

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Norwood Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 9 Jan 2025

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Sue

Sue Mackle

Job Title: Home Manager

I am proud to be part of a dedicated, compassionate and caring team that delivers care to our residents in a person-centred manner. Norwood is a homely home with love, laughter and fun threaded through each and every day.


It is a pleasure and privilege to come to work each day knowing we are making a positive difference to our resident's day.