Braemount Care Home

21 Donaldswood Road, Paisley PA2 8EA
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9.7 79 Reviews
  • Braemount Care Home, Paisley
Located in a peaceful area of Glenburn, Paisley, Braemount Care Home offers long and short-term residential care for the elderly. Care plans are tailored to individual needs and include dementia, nursing, respite, palliative, convalescent, and Parkinson’s care.

The purpose-built accommodation consists of three houses, each with its own a lounge, conservatory and pretty landscaped garden. All bedrooms are tastefully decorated and furnished, and include en-suite facilities and a 24 hour call system.

A wide range of nutritious dishes are prepared on a daily basis using only fresh produce. Residents can choose to eat in the dining room, or in their own room if preferred. Tea, coffee and drinks are served regularly and there is also a Nite Bite menu available for out of hours snacks.

The popular activity programme includes reminiscence therapy, arts and crafts, musical entertainment and a cinema club. Residents can also enjoy regular trips and outings and visits from a mobile library and hairdresser.

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Care Provided by Braemount Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 90 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sharon Miller (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (90)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Braemount Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,195

  • Permanent, short term and respite stays available
  • (these prices are only a guideline, please contact Braemount Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Braemount Care Home Reviews (79)

Total of 79, showing 41-60
9.7

Braemount Care Home has a Review Score of 9.7 (9.689) out of 10, based on 27 reviews in the last 2 years. Over all time Braemount Care Home has 79 reviews.

Overall Experience

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Review from Ruby W (Friend of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home very comfortable and a very friendly staff. Very impressed with the menu. All the residents seem happy and well cared for. Visitors are always made welcome.

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Review from Dorothy P (Wife of Resident) published on 18 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I had my husband put in for respite, he is totally dependant on care for all his needs, on the fourth day which was a Monday, I went in to visit, he was lying with no pillow or blankets, a flat sheet that was under him was all rolled underneath, he was lying with bare leg and feet, he was white with
the cold. I pointed this out to a member of staff and was told the heating was on, some of his clothes were missing and have never been found, I was really angry when I visited him on Wednesday, and things were just as bad. To me it was lack of staff but that is no excuse for the way he was looked after, I would say this care home is ok as long as you could get about, but not if you are bed bound, I immediately made arrangements to get him back home and out of his room, I felt he was put there out of the way, if I had left feedback at the time it would have been worse. My review is totally from my experience. More staff and staff training needed.

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Review from Andrene M (Daughter of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in this nursing home for nine days respite care and thought the place was excellent. She was made to feel welcome. There was a great choice of food. The dining room/lounge was very bright and cheery. Rooms are very modern. The care she received in this home was excellent, nothing was too
much trouble. All staff were very friendly.

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Review from Catherine T (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with the care my mum and dad receive in Braemount. They are both treated with dignity and respect.


I am always made welcome, and fully informed of my mum and dad's care.


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Review from Christine S (Daughter of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints about how my dad is cared for. He is treated with respect and dignity.

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Review from Andrew A (Son of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, always pleasant and do anything to help.

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Review from Patricia C (Wife of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff are very good with my husband he is treated with dignity and respect.

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Review from Robert E (Son-in-law of Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a quiet area with good parking facilities and very nice gardens. Security into the home is strongly evident. The staff are excellent, caring, friendly and respectful. The most important issue is that both my in-laws have a marked improvement in their health.We are very happy with the service
provided. Our thanks go to the manager and staff for the level of professionalism shown to our parents. Thank you.

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Review from Evelyn D (Daughter of Resident) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was only at Braemount for a short period before her death. However, during her time those she was cared for with great empathy and dignity.

Reply from Jayne Duck, Customer Services Administrator at Braemount Care Home

I am so sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words about our staff, I hope that in time to come it will give you comfort knowing that your mum was well cared for.


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Review from Allan G (Son of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No complaints. Everything is just as I wanted for my mother. Staff, all staff are just tip top. Just very happy with the standard of care.

Reply from Jayne Duck, Customer Services Administrator at Braemount Care Home

Thank you for your review. I'm so glad to hear that you are happy and all is just as you wanted.


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Review from S F (Daughter of Resident) published on 1 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Uncaring throughout Linnwell unit. Staff are moved around units. Staff leaving constantly as lack of care for residents. Personally viewed and experienced this every day of seven-month stay. Residents left pleading to go to the toilet, being left for short of an hour, no snacks offered, limited tea
and coffee to set times as with toilet runs. Little or no communication from staff to residents. Silent social rooms, lack of mental stimulation. Constant shortage of staff, therefore, residents not up early so miss out on breakfast altogether. Home manager downwards lack of care, respect and dignity towards residents. Care Inspectorate informed of all actual facts.

Reply from Emily Wilson, Customer Service Administrator at Braemount Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please, can you contact our customer services team by emailing feedback@bupa.com or call 0113 381 6293 so that we can discuss this feedback further? The Bupa Customer Care Team.


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Review from Sandra B (Respite Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Mam was in this home for 3 weeks respite, the care was very good but the house manager was appalling when we had a problem. Clothes and personal items went missing and they made a huge mix up with her pills so much so that they were giving her pills she should not be on!! Very worrying, we have raised
a formal complaint about the place.

Reply from Jayne Duck, Customer services administrator at Braemount Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and well-being are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from D M (Friend of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to my friend was of a very high standard. Staff are very friendly.


My friend is very happy living in Braemount Care Home.


Reply from Jayne Duck, customer services administrator at Braemount Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


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Review from Lorna W (Daughter of Resident) published on 14 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, having suffered from Dementia for 14 years and in the latter stages of this horrible disease needed 24-hour care in his last few weeks.
We had been very anxious about choosing the right care home, but the staff at Nethercraigs (Braemount) were absolutely lovely and couldn't have been more
reassuring. In the six weeks of his stay, before he sadly passed away, we took turns in visiting him regularly. We were advised that he would probably lose weight in the first couple of weeks until he adjusted to his new home, but to the contrary, we had never seen him eat so much!
My dad was always well turned out and well groomed when we visited and always looked happy. Although he had a lovely ensuite bedroom, he spent most of the time in the conservatory, soaking up the sun (he always was a sun-worshipper).
We are sure he died happy and we can't thank the professional, caring staff enough for that.

Reply from Jayne Duck, Customer Services Administrator at Braemount Care Home

So sorry to hear of your loss. Please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


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Review from Robina C (Friend of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend is a resident of the home and is happy with her care and her lovely ensuite room with her personal pictures etc around. As a regular visitor, I have observed that the staff are courteous and attentive not only to the residents but visitors also. I appreciate the easy going but vibrant
atmosphere.

Reply from Jayne Duck, Customer services administator at Braemount Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from C M (Daughter of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother's care has been good but still feel more staff is required.

Reply from Jayne Duck, Customer services administator at Braemount Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


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Review from E G (Husband of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son and daughter in law and of course myself, find the home the way a home should be run.

Reply from Jayne Duck, Customer Services Administrator at Braemount Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


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Review from Linda D (Daughter of Resident) published on 6 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and helpful. Several staff provide great support to me. My dad has lived here since September 2016 and no matter what time I go in, day or night, there is no smell of urine. Massive 'high 5' from me. My dad is always clean and tidy. Over the last few weeks, his condition has deteriorated.
Staff immediately stepped up his level of care. His diabetes is the best controlled it's ever been. Anything I want to do with my dad, staff endeavour to support and help me make it happen where possible. I am confident my dad is safe and cared for.

Reply from Jayne Duck, Customer Services Administrator at Braemount Care Home

Thank you for your review. It must give you such peace of mind knowing that your dad is cared for so well and that you will be kept informed of everything.


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Review from Margaret G (Daughter-in-law of Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can highly recommend this home. Very clean and staff are always helpful. Lots of activities on for afternoons.

Reply from Jayne Duck, Customer Services Administrator at Braemount Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Susan A (Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfactory in all departments.

Reply from Emily Wilson, Customer Service Administrator at Braemount Care Home

I am glad you are satisfied with our services. The Bupa Customer Care Team.


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Current Review Score: 9.7 (9.689)

Overview of Review Score

The Review Score of 9.7 (9.689) out of 10 for Braemount Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.689 for Braemount Care Home is calculated as follows: ( (242 Excellents x 5) + (54 Goods x 4) + (21 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 318 Ratings = 4.689

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Braemount Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 10 Sep 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Sharon

Sharon Miller

Job Title: Home Manager

Every member of our team at Braemount dedicates their days and nights to ensure that our residents are happy and live their best lives. We are extremely proud of what we do, and how we strive to create a home where we care for each other with love and companionship. We are a family here. It is my pleasure to work with such amazing residents and Colleagues.