Cochrane Care Home has a Review Score of 9.5 (9.524) out of 10, based on 12 reviews in the last 2 years. Over all time Cochrane Care Home has 58 reviews.
Review from Margaret O (Daughter-in-law of Resident) published on 27 November 2024
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Review from J M (Son of Resident) published on 1 October 2024
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Review from Thomas N (Son of Resident) published on 3 September 2024
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Review from W C (Husband of Resident) published on 30 August 2024
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Review from Jean G (Wife of Resident) published on 15 March 2024
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Review from David C (Son of Resident) published on 1 March 2024
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Review from Anne U (Daughter of Resident) published on 20 February 2024
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Review from D F (Daughter of Resident) published on 4 January 2024
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Review from Deborah F (Daughter of Resident) published on 21 December 2023
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Review from Robert S (Son of Resident) published on 8 June 2023
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Review from Jeanette W (Daughter of Resident) published on 19 April 2023
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Review from Evelyn M (Daughter of Resident) published on 3 April 2023
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Review from Lynn L (Daughter of Resident) published on 31 August 2021
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Review from I S (Daughter of Resident) published on 26 July 2021
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Review from Alison F (Sister of Resident) published on 5 August 2020
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Reply from Donna Neill, Home Manager at Cochrane Care Home
Hi Alison, as well as providing the best possible care, our team works very hard to get to know the individual needs and preferences of each of our residents. So, your comment really means a lot to us. Thanks again.
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Review from A B (Husband of Resident) published on 29 June 2020
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Reply from Donna Neill, Home Manager at Cochrane Care Home
Dear A B, thank you for taking the time to write this kind review. It certainly is our aim for our care homes to be a home from home for all our residents and we're glad you feel that way about your wife's care. Thanks again.
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Review from L H (Daughter of Resident) published on 18 June 2020
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Reply from Donna Neill, Home Manager at Cochrane Care Home
Thank you so much for taking the time to write this review and for your kind words. It has been our pleasure to look after your mum and make sure she is happy and content during these uncertain times. We look forward to being able to welcome more visitors again, hopefully in the near future.
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Review from L B (Daughter-in-law of Resident) published on 18 June 2020
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Reply from Donna Neill, Home Manager at Cochrane Care Home
The team and I really appreciate your kind review. We do our best to provide the best level of care and make sure our residents' loved ones are kept in the loop. It means a lot to us to know that you have the peace of mind you deserve.
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Review from Kenneth M (Husband of Resident) published on 21 February 2020
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Reply from Donna Neill, Home Manager at Cochrane Care Home
Hi Kenneth, it has been a pleasure to look after your wife and welcome you to Cochrane this past year. The staff work hard to provide the best level of care and make sure that Cochrane is a great place to live. Thank you for your kind words, it means a great deal to us all that you are happy and content that your wife is well looked after.
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Review from H W (Daughter of Resident) published on 14 February 2020
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Reply from Donna Neill, Home Manager at Cochrane Care Home
The team and I would like to thank you for your lovely review. It was a pleasure to look after your father and welcome you and your family. The support you continue to give Cochrane is much appreciated. Thanks again.
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The Review Score of 9.5 (9.524) out of 10 for Cochrane Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.678 for Cochrane Care Home is calculated as follows: ( (102 Excellents x 5) + (36 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 143 Ratings = 4.678
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.846 Points relating to the number of positive Reviews for Cochrane Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13. 11 Positive Reviews ÷ 13 = 0.846
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Apr 2024
How well do we support people's wellbeing? |
Very good
(5) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Very good
(5) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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