Cochrane Care Home has a Review Score of 9.5 (9.524) out of 10, based on 12 reviews in the last 2 years. Over all time Cochrane Care Home has 58 reviews.
Review from Martin B (Brother of Resident) published on 29 December 2017
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Reply from Colin Inglis, COO at Cochrane Care Home
Thank you for your kind words. I am pleased that you are happy with the services provided at Cochrane Care Home, which I will relay to the staff team.
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Review from Elizabeth C (Daughter-in-law of Resident) published on 28 December 2017
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Reply from Colin Inglis, COO at Cochrane Care Home
Thank you for your kind words about the care provided to your father in law, by the staff team at Cochrane Care Home. I will pass on your gratitude to the staff.
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Review from Robert B (Son of Resident) published on 14 December 2017
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This is just the latest example of the personalised care and support given to my mother and even over the few months she has been resident in Cochrane Home, I can bear witness to her flourishing personality and ongoing sense of happiness there.
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Review from Charles R (Husband of Resident) published on 30 November 2017
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Reply from Donna Neill, Home Manager at Cochrane Care Home
Thank you for your kind comments. It is good to know that you are happy with the care given by our staff team at Cochrane.
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Review from H L (Daughter of Resident) published on 30 November 2017
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Review from Ina M (Partner of Resident) assisted by family/friend published on 30 November 2017
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Review from E H (Wife of Resident) published on 25 October 2017
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Review from J MCA (Daughter of Resident) published on 29 March 2017
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Review from D M (Husband of Resident) published on 15 March 2017
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Review from Margaret M (Daughter of Resident) published on 2 February 2017
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Reply from Rachel Dryden, CEO at Cochrane Care Home
Thank you for your feedback. It's lovely to hear your mother is enjoying living at Cochrane.
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Review from R B (Daughter of Resident) published on 2 February 2017
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Reply from Rachel Dryden, CEO at Cochrane Care Home
Thank you for your feedback. I'm glad your mother has settled in well and is enjoying herself.
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Review from C B (Daughter of Resident) published on 2 February 2017
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Reply from Rachel Dryden, CEO at Cochrane Care Home
Thank you for your feedback, I'm very pleased to hear you're happy with Cochrane and your mother has settled in well.
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Review from D T (Son of Resident) published on 13 January 2017
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Reply from Rachel Dryden, CEO at Cochrane Care Home
Thank you for your feedback. I'm pleased to hear your mother enjoyed all the Christmas festivities.
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Review from Gail C (Daughter of Resident) published on 10 October 2016
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Reply from Rachel Dryden, CEO at Cochrane Care Home
Thank you for your kind feedback, I'm pleased to hear you were so happy with the team at Cochrane.
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Review from Joan S (Daughter of Resident) published on 2 September 2016
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Review from Margaret D (Resident) published on 27 May 2016
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Reply from Rachel Dryden, CEO at Cochrane Care Home
Thank you for your feedback. We have redecoration in various areas of the home planned for Cochrane for the coming months so I hope you will see a real difference very soon.
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Review from Thomas G (Son of Resident) published on 22 February 2016
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Reply from Rachel Dryden, CEO at Cochrane Care Home
Thank you for your feedback. I'm pleased to hear you are happy with your mother's care.
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Review from Sandra G (Daughter of Resident) published on 22 February 2016
Submitted via Postal Card •
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Reply from Rachel Dryden, CEO at Cochrane Care Home
Thank you for your feedback.
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The Review Score of 9.5 (9.524) out of 10 for Cochrane Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.678 for Cochrane Care Home is calculated as follows: ( (102 Excellents x 5) + (36 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 143 Ratings = 4.678
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.846 Points relating to the number of positive Reviews for Cochrane Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13. 11 Positive Reviews ÷ 13 = 0.846
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Apr 2024
How well do we support people's wellbeing? |
Very good
(5) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Very good
(5) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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