Nightingale House

5 Mansion House Road, Paisley PA1 3RG
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9.5 13 Reviews
  • Nightingale House, Paisley
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Care Provided by Nightingale House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Sterling Care Homes Ltd
  • Person in charge
  • Arlene Fox (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (43)
    • Single Rooms with ensuite Wet Room (41)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022

Funding & Fees Guide for Nightingale House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,475
    • Self-Funded Residential Dementia Care from £1,475
    • Self-Funded Nursing Care from £1,600
    • Self-Funded Nursing Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,475
    • RESPITE Self-Funded Residential Dementia Care from £1,475
    • RESPITE Self-Funded Nursing Care from £1,600
    • RESPITE Self-Funded Nursing Dementia Care from £1,600
  • (these prices are only a guideline, please contact Nightingale House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please feel free to visit the care home at any time.


  • Parking

  • There is on street parking and rear parking.


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Nightingale House Reviews (13)

9.5

Nightingale House has a Review Score of 9.5 (9.470) out of 10, based on 10 reviews in the last 2 years. Over all time Nightingale House has 13 reviews.

Overall Experience

  • 12
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Date Published

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Review from D C (Son of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident here for over 2 years and I cannot praise the staff highly enough.
The carers are very friendly and compassionate and the Manager and nursing staff are always available to speak to you. Telephone updates are always given of any care issues and the whole atmosphere of the home
is very professional and friendly including the laundry staff and chefs.
Highly recommend this home.

Reply from Arti Mohammed Arlene Fox, Provider Manager at Nightingale House

Thank you, for your wonderful review. We truly appreciate you taking the time to share your experience. It means so much to our entire team to hear that your mum has been well cared for over the past two years. We are committed to providing compassionate and professional care, and it's great to know that our carers, nurses, and all staff members have made a positive impact.Your kind words about our communication, atmosphere, and overall service are incredibly encouraging. We're grateful for your recommendation and will continue striving to provide the best possible care for all our residents. If you ever need anything, please don't hesitate to reach out.Best wishes,The Nightingale House Team


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Review from Ann-Marie S (Daughter of Resident) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for just over 2 months. Dementia is such a terrible disease, the staff at Nightingale are fabulous with her and understand and care for her individual needs. I really could not be happier at the level of care and telephone updates I receive. Great place, great staff.

Reply from Arlene Fox, Arti Mohammed, Manager, Provider at Nightingale House

Thank you so much for sharing your kind words and positive experiences with us. We know how challenging dementia can be for families, and we're deeply honoured to care for your mum and to provide her with the individualised support she deserves. It's wonderful to hear that our team has been able to give you both reassurance and peace of mind, and we're grateful for your recognition of the dedication and compassion our staff bring to their work each day. Your feedback on the updates, our facilities, and the care provided truly means a lot to us. Our aim is to create a warm, safe, and supportive environment where residents feel valued and families feel connected. If there's ever anything further we can do to support your mum or your family, please don't hesitate to reach out. Thank you again for entrusting us with your mum's care and for sharing your experience.Warmest regards, The Nightingale Care Home Team


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Review from J L (Daughter of Resident) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the home for a couple of months now. I have found her care to be very good. The staff are excellent with her and know how to get around her moods.
The room provided is spacious and comfortable. Exterior doors are secure so we have no concerns about her wandering.

Reply from Arlene Fox , Arti Mohammed, Manager, Provider at Nightingale House

Thank you for your thoughtful review. We're so pleased to hear that your mother is comfortable and well cared for here at Nightingale House. Our staff works hard to understand each resident's unique needs, and it's wonderful to know they've been able to connect with her. We're also glad that the room and security features provide peace of mind for you and your family. Thank you for trusting us with her care, and please feel free to reach out anytime if there's anything we can do to support her experience even further.


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Review from L C (Daughter-in-law of Resident) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home went over and above with my mother-in-law for her 80th birthday. They baked her a cake and sang Happy Birthday. We really appreciate the effort. They also gave us a separate room so all the family could be together.
Thank you.

Reply from Arlene Fox, Arti Mohammed, Manager, Provider at Nightingale House

Thank you so much for sharing this lovely review. It means a lot to us to know that your mother-in-law's 80th birthday was a special and memorable occasion. Our team truly enjoys celebrating these milestones with our residents and their families. We're delighted that you could all be together for the day and that the space and effort from our staff helped make it a joyful experience. Thank you for your kind words, and please don't hesitate to reach out if there's ever anything more we can do.


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Review from C A (Daughter-in-law of Resident) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

They allow too low staffing levels here in my opinion. It's not the carers' fault. Management even admitted they were understaffed in a recent phone call. You never know when someone will come and help with food, when they will do personal care, etc. Invoices are always on time, so why not medication?
I have raised these concerns in meetings with management in the past and it's got worse. It's just not somewhere I would recommend for residents who need a consistent routine. This care home was in special measures in the past, I hope for the residents' sake it doesn't get that bad again.

Reply from Arti Mohammed, Provider at Nightingale House

We take all feedback seriously and strive to improve the care we provide. We reluctantly issued a 28-day notice, these concerns were never raised prior to this. Resident had not raised any concerns directly. This family member has visited rarely in four years. Our home maintains a higher staffing ratio than required and operates as a group care facility. While we understand the family's expectation of one-to-one care, we aim to support all residents effectively within a group setting. The resident could access the nurse call system, and our staff is trained to respond promptly. While there may be occasional delays due to the complex needs of multiple residents, we work to minimize these instances. We are proud of our high standards, reflected in our Care Inspectorate grades, our manager's Nurse Manager of the Year award, and the highest score with no requirements at our recent HSCP inspection. We are also trusted by the dietetic team for student training, demonstrating our commitment to quality care.


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Review from Joanne A (Daughter of Resident) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care and kindness demonstrated by your team has been remarkable. We are really pleased with Mum's move to Nightingale house. The staff are welcoming and attentive. They make sure residents and their visitors are well looked after. Mum has settled well, she seems calm when we visit. We are
very happy!

Reply from Arti Mohammed, Provider at Nightingale House

Dear Joanne, thank you for your kind words and for taking the time to submit this review. We strive to do our best for our residents and we are fortunate to have a fantastic staff team led by two particular staff members, kind regards.


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Review from Ian M (Son of Resident) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in residence in Nightingale House since January 2024, she arrived there following a 3-month stay in hospital after falling ill. From the first week of her arrival, we noticed a big improvement, the manager met with us and we discussed my Mums needs, she had arrived very much underweight
and with a bad wound on her back, in a short space of time she gained weight and the wound started to heal. Now 7 months later Mum is fully recovered and is enjoying life in Nightingale house. The staff from top to bottom are all clearly dedicated and do 'care' for her in every way. When we visit we are always greeted by smiling faces who make us feel welcome and I hope they know how much they are appreciated. I had dreaded having to place Mum in a nursing home but I was wrong, she is happy and cared for and we have the peace of mind knowing that thanks to all the hard work and compassion of the staff.
I would not hesitate to recommend Nightingale House to anyone.

Reply from Arti Mohammed, Provider at Nightingale House

Dear Ian, thank you for your kind words it is always nice for our staff team to hear about the wider impact their work has not only on our residents but the positive effects it can have on family members too. Placing a loved one into care can be daunting, we do try our best to support with the transition as best as possible. We are delighted you are happy with your mother's care and notice an improvement in her overall health and well-being. Kind Regards.


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Review from R T (Daughter of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident here for approximately 3 months now. It has been such a relief for us all that the staff and everyone associated with Nightingale House have been so welcoming and caring with Mum. They really have made a tough time much better as we all know of the extremely kind and welcoming
environment she is now a part of. Nightingale House have done everything possible in making my Mum settle in as best as possible and even the change of colour in Mum's bedroom makes her feel more relaxed and at home. Little details like these are wonderful and I cannot thank the staff enough for what they have done for and with Mum. We have already noticed a drastic difference in Mum since being here and we can tell that the activities and the social aspect of Nightingale House really is doing her good! Thank you to all the staff who go above and beyond for Mum every day, I cannot thank you enough!

Reply from Arti Mohammed, Provider at Nightingale House

Dear R T, Thank you for taking the time to submit a review, we are delighted that you are happy with the care your mum receives. We understand that placing a loved one into care can be a challenging decision to make and we try our best to make the transition as smooth as possible for both the resident and their relatives. Best Wishes.


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Review from Mike S (Son of Resident) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we walked into the home we instantly knew it was the place for Mum after viewing another home. From day one all the staff have simply been amazing with both Mum and the family. It's not what you expect a care home to be like, no smell, spotless, looks like a grand house and nothing is
too much trouble. One carer in particular has stood out to us and the connection between him and Mum is beautiful. All the staff from the manager down and the managing director are fabulous and nothing is too much trouble. When we visit we are provided with drinks and snacks and always asked if we would like to stay for a meal. Mum has been here just over a month and is very settled, joining activities and as a family we are extremely happy with Mum's care. I would highly recommend this home to anyone who is looking for a family member. Thank you again to every single member of staff, you are valued and appreciated, 5 stars are not enough on this review.

Reply from Arti Mohammed, Provider at Nightingale House

Dear Mike, Thank you so much for your kind words. At Nightingale House, our philosophy is that we work in our residents' home, rather than them living in our place of work. We are here to care for your loved one, but also to ensure that their family and friends always feel welcome, as this is truly THEIR home. The team is delighted by your feedback, and we deeply appreciate it. Kind regards.


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Review from C M (Son of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to Nightingale House after suffering an acute stroke. The care he received was exemplary, the friendly, capable staff helped in any way possible. After a few weeks, my dad passed away in the home and this was dealt with respectfully and with dignity. The care home is very well run and managed
and I would highly recommend their services to anyone considering a nursing home in the area.

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Review from Una A (Daughter of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother wasn't a resident for very long, she received great care and was treated very well. All the staff I came into contact with were excellent. As a family, it certainly set our minds at rest.

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Review from Cheryl J (Ex Family Member) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a resident for almost 6 years. She was well loved and cared for and most importantly respected and treated with dignity. The refurbishment throughout the entire home is of light and calming decor. A beautiful large garden space which we used frequently throughout covid 19 which
allowed us to see our relatives. Before covid, there was lots of entertainment and visits out to cafes, pubs and shows which my mother-in-law loved.

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Review from Emma M (Daughter of Resident) published on 30 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingale House Care Home is an example of how a nursing home should be run and is a credit to the manager and her team. My mother has been at Nightingale since 2020 and I can say she receives the highest standard of care in this nursing home. I have full confidence in the team; the environment is
relaxed and in control and every staff member is caring and attentive to all the residents. The home is recently refurbished and immaculately clean and not the usual vibe of so many care homes today. It is comfortable and welcoming and the elderly patients are content and seem relaxed and happy to be there.
My mum has gained weight from being very thin two years ago, I believe this is directly related to the excellent food in the home and the standard of care that she receives.
I have complete confidence that my mum is being well cared for in this last stage of her life, surrounded by professional care staff who really care about their patients.
Sincere thanks to the manager and team!

Reply from Arlene Fox / Arti Mohammed, Manager / Provider at Nightingale House

Thank you for taking the time to deliver such meaningful feedback. We are proud of our caring, compassionate and truly dedicated team at Nightingale.


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Current Review Score: 9.5 (9.470)

Overview of Review Score

The Review Score of 9.5 (9.470) out of 10 for Nightingale House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.570 for Nightingale House is calculated as follows: ( (93 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 114 Ratings = 4.57

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Nightingale House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 14 Jul 2022

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Response by Nightingale House to this inspection report

Latest report 21/04/22 - Grades of 4's across all quality framework evaluations


Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Nightingale House

What types of Care is Nightingale House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Nightingale House provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Nightingale House have?

There are 43 Single Rooms.

What are the Facilities & Services at Nightingale House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Nightingale House to the centre of Paisley?

0.6 mile(s) as the crow flies, distance by road may be significantly further.