Hillside View Care Home

8 Nethercraigs Road, Glenburn, Paisley PA2 8UE
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9.4 96 Reviews
  • Hillside View Care Home, Paisley
Hillside View Care Home, situated near Gleniffer Braes Country Park on the outskirts of Paisley, supports older people to lead their best lives with personalised nursing and nursing dementia care.

A modern home, Hillside View has a wide choice of spots for its Residents to relax and dine in, as well as onsite hair salon, nail bar and excellent wellbeing programme.

The catering team at Hillside View understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. They offer a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Hillside View.

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Care Provided by Hillside View Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Laura Demster (Home Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (57)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Hillside View Care Home Reviews (96)

Total of 96, showing 1-20
9.4

Hillside View Care Home has a Review Score of 9.4 (9.408) out of 10, based on 8 reviews in the last 2 years. Over all time Hillside View Care Home has 96 reviews.

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Review from A N (Niece of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found the care staff to really be attentive and very caring. My aunt has settled very nicely.

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Review from Ellie M (Niece of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is wonderful, settled in really well. The staff have been amazing and keep us informed of anything going on. Feel my relative has the best care. Thank you.

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Review from Julie N (Daughter of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were taken into care together at short notice. The staff were so helpful, supportive, and understanding at what was a difficult time.
This commitment was displayed further when my dad passed away. Their support and help with Mum and the wider family was wonderful. Mum is receiving fantastic
care and has settled in well to her new home. She is clearly well looked after and supported by strong leadership and a wonderful team of professionals

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Review from P M (Granddaughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Granny was in Hillside for 3 years, when she left the hospital she was deemed “end of life” but my goodness, she’s a different woman now. All the staff are so caring, lots of activities and everyone is so nice. Sadly Granny died but the staff went above and beyond and cared for her so kindly, respectfully
and with dignity.
It would be perfect if all rooms had an en-suite shower but that didn’t impact her care.

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Review from Maureen B (Daughter of Resident) published on 1 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best place we moved Mum to has come on so well, and her care is great.

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Review from T D (Sister of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was in a previous care home not far from Hillside, prior to moving here she was very unwell mentally and had no stimulation. But now the staff have supported her and helped her to get to a better place mentally and physically. At the time we weren't sure about the move but my goodness this
has been the best decision we have ever made. All staff from cleaners to the manager have been absolutely fantastic and treat us all with nothing but respect.
Care staff are very caring and even though it's a difficult job, nothing is ever a bother. Five star home.

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Review from M H (Wife of Resident) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be very caring. They have taken the time to build up relationships with my husband and regularly engage him in conversation. They regularly discuss with me his condition and are quick to address any problems. My husband has settled well and appears quite contented.

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Review from Pauline M (Daughter of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend hillside view carehome in Paisley as my personal experiences are all positive. The environment is spacious and clean. The staff are professional, friendly, welcoming and very attentive and cheerful to the residents. My mum has settled well into her new home. Her health is carefully
monitored. Her mobility has improved beyond comprehension and belief. Overall my impressions of Hillside view nursing home are excellent.

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Review from A G (Brother of Resident) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been at Hillside View for many years now and all I can say is with confidence that he gets well looked after. He's treated with dignity and respect even though at times he can be a hard man to live with. All at Hillside thank you very much.

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Review from Raymond G (Son of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently moved into Hillside View, after needing extra care with her Alzheimer's. Every member of staff has been welcoming and supportive of my mum and I have been delighted at how well she has transitioned and settled into her new home. The quality of care is first rate and I commend
the manager and assistant manager for their open-door policy and the support they give to my mum and to us as a family. There is a real friendliness and warmth within the home, from the lady on reception to the maintenance man and all the nursing and auxiliary staff who work so hard to provide a high level of care. Thank you.

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Review from D M (Niece of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wee auntie stays at Hillside View and has done just before covid, as we stay a fair bit away we don't get as much chance to visit however the staff and management keep us up to date on a monthly basis or if there are any changes.
My wee auntie looks amazing, she is well cared for, looks amazing
and I can't thank the staff enough. They treat her like family.
Thank you so so much.

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Review from J C (Wife of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came into Hillside Veiw from hospital. Over time he got better, and started trusting staff more and more. Staff treat him, and I when I visit, with great respect and dignity - even at times when he can be challenging.
I now have the time to spend with him and not be his carer - thank you.
The administrator and manager make sure I get home okay.

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Review from P K (Cousin of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my cousin is very well looked after at Hillside View Care Home. Staff are all very welcoming and attentive to my cousin's needs. My cousin states he likes living at Hillside and would happily recommend your service to all friends and family if they needed a care service.

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Review from B P (Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At Hillside View we are all one big family. Staff treat us all with respect at all times. We have had happy times over the last few weeks and it was good to have a normal Christmas. Management team are very helpful but very busy. Thank you team Hillside.

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Review from Gerald B (Son of Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service provided at Hillside View. Generally my mother is happy with her life at Hillside View. Her dementia hasn't declined since her admission there. Staff offer great support and do truly care.

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Review from Linda N (Wife of Resident) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm and caring atmosphere attracted me to this home, everyone smiles. The manager and staff are at all times helpful and strive hard to assure comfort for both my husband, who has Alzheimer's, and myself as his ex carer. I was very hesitant to entrust his needs to the home but they are looking after
him extremely well. Any concerns I had have been resolved. The nursing staff have coped with new medical needs which might have necessitated a move of premises in other homes. His room is tidy and clean, and he is very well fed.
I am both grateful and happy. My husband of 50+ years is in good hands.

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Review from J G (Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are good and supportive, outings are fair due to Covid.
Before Covid we were regularly out in the community meeting people, managers door is always open home is clean and tidy.

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Review from Robert H (Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very helpful always available when I need them. Room clean and tidy. Have access to senior management at all times. Easy to talk and discuss things with.

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Review from Karen G (Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving here I have received extreme support towards my well being.
All of the staff are very supportive towards all my needs.

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Review from Anthony B (Son of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every time I come, I receive a lovely welcome. Staff are very friendly. My mother says she is happy and content staying here. She enjoys her game of bingo in the evening and afternoon. The home appears clean and tidy, and staff are very particular regarding health and safety surrounding Covid-19 procedures.

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Current Review Score: 9.4 (9.408)

Overview of Review Score

The Review Score of 9.4 (9.408) out of 10 for Hillside View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.906 for Hillside View Care Home is calculated as follows: ( (87 Excellents x 5) + (9 Goods x 4) ) ÷ 96 Ratings = 4.906

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.502 Points relating to the number of positive Reviews for Hillside View Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4. 8 Positive Reviews ÷ 11.4 = 0.702

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 17 Sep 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (6)

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Frequently Asked Questions about Hillside View Care Home

What types of Care is Hillside View Care Home registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hillside View Care Home provide?

Palliative Care & Convalescent Care are other types of care provided.

How many Rooms does Hillside View Care Home have?

There are 57 Single Rooms.

What are the Facilities & Services at Hillside View Care Home?

Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hillside View Care Home to the centre of Paisley?

2.0 mile(s) as the crow flies, distance by road may be significantly further.