Hillside View Care Home

8 Nethercraigs Road, Glenburn, Paisley PA2 8UE
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9.4 96 Reviews
  • Hillside View Care Home, Paisley
Hillside View Care Home, situated near Gleniffer Braes Country Park on the outskirts of Paisley, supports older people to lead their best lives with personalised nursing and nursing dementia care.

A modern home, Hillside View has a wide choice of spots for its Residents to relax and dine in, as well as onsite hair salon, nail bar and excellent wellbeing programme.

The catering team at Hillside View understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. They offer a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Hillside View.

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Care Provided by Hillside View Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Laura Demster (Home Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (57)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Hillside View Care Home Reviews (96)

Total of 96, showing 21-40
9.4

Hillside View Care Home has a Review Score of 9.4 (9.408) out of 10, based on 8 reviews in the last 2 years. Over all time Hillside View Care Home has 96 reviews.

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Review from W D (Daughter of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mums room is extremely clean and comfortable. Bathroom facilities meet her needs. Staff communicate well to share/receive information, and this is on a regular basis. Mum is always clean and dressed. A soft food diet has been introduced as Mum currently has a teeth issue. Staff have accompanied Mum
for hospital visits and have liaised with a range of health professionals. The home is a lively and happy place. Mum enjoys the range of activities but particularly enjoys the silent disco and the sing a long session. Bingo sessions are enjoyed too.

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Review from Jane C (Daughter of Resident) published on 19 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled in really well and I think that is all down to the staff, each and everyone I've met has gone above and beyond to make my mum welcome. Her wee room is already her own but she spent most of her time in the dayroom. Thanks for looking after my mum.

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Review from J T (Friend of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff most friendly and helpful.
Her room was spotless and clean.
She was very happy and appeared well cared for.
Thank you for looking after my friend so well.

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Review from D A (Cousin of Resident) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my cousin has been a resident here I feel she is very content and settled. This is of great comfort to the family. We have mostly had garden visits due to Covid-19 and the lovely summer weather. I feel this is a bonus to my cousin's well-being overall. The staff are extremely helpful and courteous
to both my cousin and visitors.

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Review from Gordon M (Husband of Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Massive improvement in care home. Great happy atmosphere, cheery and helpful staff. Verdict - first class service, very happy.

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Review from C M (Friend of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been at the front door to collect my friend. The staff are amazing. Going for a visit next week. Good Vibes.

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Review from Murray C (Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a very well organised home. The staff are very useful and friendly. Food is usually quite good.

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Review from Gillian C (Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am just new to the home and everybody has made me feel welcomed and are also very helpful to me. Very nice surroundings.

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Review from J M (Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is most enjoyable being looked after by the staff employed here as they are very nice people.

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Review from Alana G (Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident at Hillside View Care Home since 02/12/2019. I have been treated with respect and dignity. All staff have been so helpful through my stay and the manager has been supporting my independence. I would recommend of my age (46) to come and reside here.

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Review from Sheila M (Mother of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Hillside are home dedicated people. My son has the best care for his needs. He showers every morning and the chef makes his favourite omelette at lunchtime. They also encourage him to exercise which is not an easy task. I now have peace of mind knowing he is in the best place.

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Review from Jean R (Friend of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visit was outside so unable to give a complete view.

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Review from K M (Daughter of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can sleep at night knowing my mum is safe at Hillside View. They have kept her safe during the pandemic and keeping us up to date at all times with how she is and any changes to the guidelines. We have been able to join in the choir via Zoom and the Thursday family quiz on Zoom for residents and families
is great fun and good to see mum and keep in touch.
Thank you to all the staff at Hillside as a family we could never repay you for the peace of mind you have given us.

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Review from Catherine G (Mother of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant staff who are very reliable at informing us of any changes during the lockdown. They could have better facilities for outdoor visits. It is good that more activities are now being introduced. All residents are treated well, with care and dignity.

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Review from Alana G (Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy staying at Hillside View Care Home. I feel that it is much better than the one I was in before. I feel more at ease staying here because we have 24-hour security for all residents. I have built up a good relationship with the management and the staff.

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Review from Margaret K (Wife of Resident) published on 18 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care my husband receives and the support the staff have given to myself and my children especially during the coronavirus. It must have been very difficult for the staff during this time, trying to keep the residents and themselves safe and happy. The zoom chats especially
kept our family connected to my husband. My husband now has an illness and once again the staff have gone above and beyond for us all as a family. I can't thank them enough.

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Review from D P (Wife of Resident) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel the standards and care at Hill View Care Home is of an exceptionally high standard. All staff are so helpful on the phone, my concerns for my husband disappear after having had a conversation by phone with staff members. Due to covid19 means, I haven't managed to see his room, which I feel will
ve absolutely perfect.

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Review from E M (Daughter of Resident) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a great big thank you to all staff and carers of my mother. They have been extremely good at looking after her and the garden visits have been really good. Nothing is a bother too then, they keep my mum well looked after, clean and tidy. Can't rate them high enough; thanks to all.

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Review from T C (Son of Resident) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Like everyone during the covid-19 pandemic, we have all had our worries and fears. It was a hard thing not to see my dad for over 4-months. It is hard to put into words how amazing it was to hear that Hillside View managed to remain covid-free. This is no doubt down to the brilliant care team and in
this world of negative news, well, I just want to shout from John O Groats to Lands End "thank you, everyone, at Hillside for going more than the extra mile to keep out loved ones safe".

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Review from J M (Daughter of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate Hillside highly enough. The level of care and attention shown to both my dad and my family has been fantastic. Nothing is ever too much trouble for the staff at Hillside and they welcomed us from the hour we walked in for our tour to my garden visit today. They have answered any questions
with an understanding and empathy that I have never seen in a care home. The affection and care in their voices whenever I call to check on my dad has been evident since the start, very comforting for us during Covid 19.

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Current Review Score: 9.4 (9.408)

Overview of Review Score

The Review Score of 9.4 (9.408) out of 10 for Hillside View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.906 for Hillside View Care Home is calculated as follows: ( (87 Excellents x 5) + (9 Goods x 4) ) ÷ 96 Ratings = 4.906

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.502 Points relating to the number of positive Reviews for Hillside View Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4. 8 Positive Reviews ÷ 11.4 = 0.702

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 17 Sep 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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