Hillside View Care Home

8 Nethercraigs Road, Glenburn, Paisley PA2 8UE
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9.4 96 Reviews
  • Hillside View Care Home, Paisley
Hillside View Care Home, situated near Gleniffer Braes Country Park on the outskirts of Paisley, supports older people to lead their best lives with personalised nursing and nursing dementia care.

A modern home, Hillside View has a wide choice of spots for its Residents to relax and dine in, as well as onsite hair salon, nail bar and excellent wellbeing programme.

The catering team at Hillside View understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. They offer a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Hillside View.

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Care Provided by Hillside View Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Laura Demster (Home Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (57)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Hillside View Care Home Reviews (96)

Total of 96, showing 81-96
9.4

Hillside View Care Home has a Review Score of 9.4 (9.408) out of 10, based on 8 reviews in the last 2 years. Over all time Hillside View Care Home has 96 reviews.

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Date Published

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Review from Kenneth M (Son of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and management have an excellent down to earth approach both friendly and practical. The good thing is that there is little or no staff turnover, resulting in more consistent care for patients. Room and decor are clean but perhaps tired although the standard of care more than compensates for
this.

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Review from C K (Daughter of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff from management, nurses, carers, kitchen and cleaners cannot fault them for everything they do for my mum. I can't thank them enough

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Review from Aileen P (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has had wonderful care and attention from staff at Hillside View.
She started to settle in and enjoy the care provided.
Staff were also a great support to me.

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Review from C K (Daughter of Resident) published on 2 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

1. Staff are friendly and take care of mum.
2. Not enough stimulation.
3. Clothes not hung up properly, drawers can be a mess and I have to tidy them.
I visit my mum 5 days a week.

Reply from HC-One, Careline Team at Hillside View Care Home

The care home operates an activity program which is planned on a monthly basis, this allows Residents to opt in or out of some or all of the activities. There are planned events which are fixed in the calendar; these include religious observation, falls prevention, strength and balance exercise classes and art therapy. We have regular in-house entertainment at least once per month, all major festivals are celebrated.
We strive to ensure that the Residents remain a part of their local and wider community, by attending local cinemas, theatres and leisure centres; we are limited by wheelchair availability within these venues.


Respect and dignity has been discussed through staff meetings, and how this extends to how belongings are looked after, a designated key worker system is in operation, and this will continue to be a focus area of improvement for the care home.


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Review from Marlene P (Daughter of Resident) published on 13 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent her last two weeks of life in Hillside View. They encouraged mum to eat and drink several times each day. They tried to tempt her with special juices, yogurts, soup etc. Mum was on palliative care. The nursing home treated mum with care and dignity. Family were encouraged to visit day
or night and we managed to be with mum in her final hours.

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Review from William K (Cousin of Resident) published on 25 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I feel there is not enough activity to get the residents back into the community. There should be more activities outside of the care home.

Reply from HC-One, Careline Team at Hillside View Care Home

The care home employs two activities coordinators, on a part time basis.
A range of activities are offered to the Residents, and these include, community involvement. The Residents living within the care home are canvassed for their opinion and areas of special interest and this is the information used to develop the activity program
Many of the Residents enjoy trips to the local cinema, leisure centre, bowling alley, theatres and day trips to local beauty spots.
On a daily basis the Residents are supported to visit the local shops and there is a walking group that Residents enjoy. Some Residents are supported to maintain their religious practice and attend their Church on a daily or weekly basis.
The care home welcomes community groups and these groups support in the activity program across the year. The Care Home has links with local schools, and youth organisations.
Although the care home aims to maintain and improve people’s independence, the Residents living within the care home, have limited potential for rehabilitation that would lead to independent or supported living in the local community and therefore require 24 hour nursing care.


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Review from I H (Sister of Resident) published on 25 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A big improvement with refurbishment, tastefully done. I think relatives should be given a code for keypad to enter the lift as staff not always at hand to do this for you (this happens at another care home I visit).
I would like to see more activity to stimulate residents ie. someone doing exercises
to music whilst residents sitting on chair. Staff very courteous and friendly but could do with more.

Reply from HC-One, Careline Team at Hillside View Care Home

Within Hillside View Care Home, we have 5 exercise classes a month, which focus on, strength, mobility, and falls prevention. Some residents are identified to attend for a specific reason, and others participate of their own volition. Residents are able to attend as many of these sessions as they wish.
Staffing within the care home, is of a higher ratio than in most other care homes, due to the dependency and needs of the residents and the Care Inspectorate Staffing notice. Monthly dependency levels are monitored, and this is used to inform the staffing levels within the care home.
Access to security codes for the elevator is limited, as this ensures that staff members know the whereabouts of residents, and reduces the risk of residents entering the elevator, and leaving the building, unaccompanied.


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Review from S J (Resident) published on 22 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff is always helpful. The service is good. Meals is very enjoyed. One lady is very good. We always gets the papers. The cleaners are also very good, the rooms are always spotless, the staff are always helpful too, the kitchen staff are always helpful too.

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Review from M M (Resident) published on 22 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think in here is good. I think the staff are excellent very good.

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Review from M P (Resident) published on 22 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's very comfortable living here and the food is good, my room is very nice and I have my own TV and I can watch it when I want to.

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Review from M C (Resident) published on 22 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I don't have any complaints other than I feel over-fed at times, the menu is so good and so is the staff.

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Review from Jim S (Son of Resident) published on 19 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has only been in this home for six weeks. The staff I have come into contact with so far appeal to be friendly and conscientious. the management team are very helpful. The building has just been refurbished therefore the decor and furnishings are first class. On my introductory walkabout the
equipment and facilities are exactly what is required. Once my dad settled in he will have a very pleasant and comfortable stay.

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Review from Robert T (Resident) published on 14 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thoroughly enjoy my residency at Hillside is enjoyable. I am well looked after. We have a fantastic activities co-ordinator (If she wasn't a married woman) I would chat her up myself. There is always something happening to keep you alert and interested.

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Review from Stuart C (Son of Resident) published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming very caring for relative and explained everything so that it was understandable.

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Review from David J (Brother of Resident) published on 8 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent and treat my brother with great dignity, he is well looked after. He eats well and I am very happy with his care.

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Review from Agnes B (Wife of Resident) published on 22 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my husband and I find all of the staff friendly, courteous and exceedingly caring. The well trained staff have created a lovely environment within this well appointed home. This is going a long way to ease the heartache of knowing that it is now unsafe for my husband of 48 years to remain in his
own home. We are very grateful to the management and all of the staff for facilitating us still spending quality time together.

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Current Review Score: 9.4 (9.408)

Overview of Review Score

The Review Score of 9.4 (9.408) out of 10 for Hillside View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.906 for Hillside View Care Home is calculated as follows: ( (87 Excellents x 5) + (9 Goods x 4) ) ÷ 96 Ratings = 4.906

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.502 Points relating to the number of positive Reviews for Hillside View Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4. 8 Positive Reviews ÷ 11.4 = 0.702

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 17 Sep 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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