Ranfurly Care Home

Quarrelton Road, Johnstone PA5 8NH
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8.3 32 Reviews
  • Ranfurly Care Home, Johnstone
Ranfurly Care Home is a purpose-built home that is divided into four units, allowing staff to specialise on focused care provision which suits each individual.

Residents are able to enjoy the gardens during warmer weather, which have been landscaped for decorative effect.

Residents are helped to feel at home by a friendly team, as well as numerous activities and entertainments, while staff encourage them to personalise their surroundings.

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Care Provided by Ranfurly Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Corinne Reid (Manager)
  • Admission Criteria
    • To comply with registration category
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2004
    • Number of floors: 2

Funding & Fees Guide for Ranfurly Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care up to £1,448
    • Self-Funded Residential Dementia Care up to £1,448
    • Self-Funded Nursing Care up to £1,448
    • Self-Funded Nursing Dementia Care up to £1,448
    • RESPITE Self-Funded Residential Care up to £1,448
    • RESPITE Self-Funded Residential Dementia Care up to £1,448
    • RESPITE Self-Funded Nursing Care up to £1,448
    • RESPITE Self-Funded Nursing Dementia Care up to £1,448

  • There are some fees not included in the weekly fee, a small extra charge is made for the hairdresser and chiropody, further information can be provided on request. Newspapers can be delivered and invoiced by a local newsagent.
  • (these prices are only a guideline, please contact Ranfurly Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Ranfurly Care Home Reviews (32)

Total of 32, showing 1-20
8.3

Ranfurly Care Home has a Review Score of 8.3 (8.286) out of 10, based on 2 reviews in the last 2 years. Over all time Ranfurly Care Home has 32 reviews.

Overall Experience

  • 22
  • 9
  • 1
  • 0
  • 0

Date Published

32
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Review from L M (Daughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had very complex needs. We were kept up to date and always made to feel welcome when popping in for a visit. Staff were amazing and they made such a fuss of mum on her birthday. Her room was always clean and tidy. We are particularly grateful to the nurse in charge of mum's care for her kindness,
understanding, compassion and regular updates. The staff worked very hard and we can't thank them enough.

Reply from Christine Orr, Administrator at Ranfurly Care Home

Thank you so much for your kind words. I will pass this on to the staff.


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Review from Jacqueline W (Daughter of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ranfurly Care Home has exceeded all my expectations. All staff, no matter their positions are helpful, very friendly and attentive. The home is clean and bright and the atmosphere is always positive. My Father recently had a Birthday and the staff went above and beyond. The level of care is second to
none and my Father hasn't looked so well in years! Excellent all around.

Reply from Christine Orr, Administrator at Ranfurly Care Home

Thank you very much for your kind words, I will pass this on to the staff, it is very much appreciated.


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Review from A M (Son of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent the final 13 months of her life in The Culzean unit at Ranfurly. Placing my mum in a care home was a difficult decision, but I am delighted that I chose this care home. The staff were very caring and always happy to discuss how my mum was doing. They also kept me fully informed of any changes
to Mum's condition. My mum's room was always clean and it was obvious she was being well cared for. My feeling was all the staff really cared for their residents.
I could never thank the staff enough for the care provided to my mum, thank you.

Reply from Margaret Rooney, Home Manager at Ranfurly Care Home

Thank you so much for your kind words. I will pass on your kind comments to all the staff.


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Review from A F (Daughter of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Complaint 2022118156 refers. My mother moved here for palliative care: I had hoped to be a daughter rather than a carer during her stay. This did not happen. I felt the need to remain vigilant in monitoring her well-being on a daily basis, visiting every day. Kindness and compassion were shown by many
members of staff, but the level of care/concern was inconsistent. Management were consistently unresponsive to concerns. The nursing staff expressed irritation when I repeatedly tried to address a medication issue. Other concerns were ignored. My mother did not have a good ending. I was deliberately misinformed about her death. If I had not repeatedly questioned staff, I believe it is unlikely I would ever have learned the facts about her death. There has been no expression of condolence or apology from the care home regarding the way my mother's care or death was handled. The way I was treated at the end of her life has significantly impacted the grieving process and will haunt me forever.

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Review from June C (Daughter of Resident) published on 19 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in end of life care and Ranfurly Home has treated her with dignity and respect. They are also kind and very caring. Ranfurly is extremely clean and there is never any malodours and my mother is always clean and well cared for. The staff at Ranfurly including the admin staff are simply the
best. We are very grateful.

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Review from A C (Son of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are excellent and always on hand to answer questions. Mum really enjoys food that is served and seems to really enjoy surroundings and activities. I appreciate all you are doing for my mum and my whole family feel the same, especially in the current environment.

Reply from Margaret Rooney, Home Manager at Ranfurly Care Home

Thanks so much for your kind review. The team works so hard to provide the best care for our residents and also peace of mind for their loved ones, especially in these challenging times. So it really means the world that you and your family are content. Thanks again and take care.


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Review from H M (Daughter of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been in Ranfurly Care Home since last September, I am very pleased with the care he gets and staff are great, friendly and no problem is too big. They are very approachable. My dad likes the staff which makes me happier to know he is well cared for.

Reply from Margaret Rooney, Home Manager at Ranfurly Care Home

Hi H M, thank you very much for your review. Our staff do everything they can to provide the highest standard of care and to make all residents and their loved ones feel welcome. We appreciate you giving us the opportunity to address any concerns you may have to provide the peace of mind you deserve that your dad is happy and well looked after.


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Review from R H (Daughter of Resident) published on 18 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care and compassion shown to my mum have been to a very high standard. I had an issue with a member of the team looking after mum however this was dealt with quickly and professionally. I am kept informed about any arising health issues and would not hesitate to contact any of the team
from carers, nurses to management if I had a query. I would highly recommend Ranfurly.

Reply from Margaret Rooney, Home Manager at Ranfurly Care Home

Thanks very much for taking the time to write this review. Everyone at Ranfurly is so pleased to know that you are happy with the care your mum is receiving. We are very glad that you felt able to come to us with any concerns and we continue to welcome any feedback or questions you may have. It also means a great deal to us that you would recommend our care home. Thank you and take care.


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Review from Lorraine T (Daughter-in-law of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been at Ranfurly for over one year now, has settled in well and we are extremely happy with the home. Positive factors include the stability of the staff, when we visit we will always be able to speak to staff who are working with her and have good knowledge of her health and needs.
The staff know us by name, giving us a sense of our mother being a person and not just another resident. The staff are willing to discuss any concerns and we are not left feeling like we have been imposing on their time. We like the variable of visiting and the ability to make tea, coffee and sit with our mother as we would do in a normal family situation.
The staff all go above and beyond to make these residents feel at home and nothing is of any hassle to any of the staff.
The gardens are beautiful for all of the residents to enjoy which is an important factor for all residents.
The activities team are fabulous at organising daily activities to suit all resident's needs.

Reply from Margaret Rooney, Home Manager at Ranfurly Care Home

Thank you very much for your kind words. The team works very hard to provide the highest level of care and also make sure that each resident's individual needs are met. So it means a great deal to us to have that recognised and to hear that you are happy that your mum is safe and well looked after. Thanks again and take care.


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Review from Caroline L (Daughter of Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The support we (family) have received from Ranfurly during the pandemic has been exceptional. A daily phone call from myself to the care home provided us with a daily update on my father's physical and social condition. All the staff are able to inform us about all aspects of my father's care. As a
family, we owe a debt of gratitude to every staff member.

Reply from Margaret Rooney, Home Manager at Ranfurly Care Home

Hi Caroline, the team and I really appreciate you taking the time to write this kind review. It is our pleasure to look after your father. We understand how difficult it has been for the loved ones of all our residents and we are so glad to hear that we have helped provide you and your family with the peace of mind you deserve. Thanks again and take care.


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Review from W W (Son of Resident) published on 23 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are happy with the care Mum is receiving in Ranfurly.

Reply from Margaret Rooney, Home Manager at Ranfurly Care Home

Thanks for taking the time to review Ranfurly. The whole team strives to provide the best care for our residents and make the home a great place for them to live. It means a great deal to us that you're happy with your mum's care.


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Review from J C (Friend of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit Ranfurly regularly to see my friend and have always been impressed with how the care home is run. Staff are always friendly, and there are always lots of activities on offer. Having experience of other care homes in the past, Ranfurly has a lovely, welcoming ethos.

Reply from Margaret Rooney, Home Manager at Ranfurly Care Home

Thank you for your kind review. It makes our team so happy to see our residents with their loved ones so we are very glad that you have felt welcomed in Ranfurly.


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Review from Margaret D (Daughter of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been at Ranfurly for 5 months, has settled in well and we are extremely happy with the home. Positive factors include the stability of the staff, when we visit we will always be able to speak to staff who are working with her and have good knowledge of her health and needs. The staff
know us by name giving us a sense of our mother being a person and not just another resident. The staff are willing to discuss any concerns and we are not left feeling like we have been imposing on their time. We like the openness of visiting and the ability to make tea, coffee and sit with our mother as we would do in a normal family situation. Our only minor concern is that we would like to have more information on the activities she does on a daily basis but do appreciate that this requires time to record it, taking staff away from caring for the residents. Perhaps details of the weekly activities programme being more prominently displayed would allow us to encourage her to participate. She has not participated in these as much as we would have preferred but it is her choice.

Reply from Margaret Rooney, Home manager at Ranfurly Care Home

Thank you for your review. We will ensure that activities planner is displayed more prominently within the unit.


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Review from Bernadette H (Daughter of Resident) published on 6 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Ranfurly has given my Mum a standard of care and safety that I could no longer sustain for her. Staff and management are always helpful towards my Mum and the family. I feel the staff know my Mum and can talk about her as an individual and meet her own specific care needs as an individual emotionally
and physically. The home has made us as a family feel that we can still have special events accommodated for my Mum, take in foods that she likes and have dinner with her as if we were visiting her own house. I cannot thank the staff enough for supporting my Mum and the family as a whole unit, thanks again.

Reply from Margaret Rooney, Home Manager at Ranfurly Care Home

Hi Bernadette, thank you for your review. The team at Ranfurly strives to provide care which best fits the needs of each of our residents so we really appreciate that you recognise that. It has been a pleasure to look after your mum and lovely to see the support she has from your family. We enjoy welcoming you all to the home and take pride in seeing you being able to enjoy her company, safe in the knowledge that she is well looked after. Thanks again.


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Review from Martin S (Son of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at the home are very supportive to my mum as well as myself.
It's a pity when they get moved to another part of the home as we get used to them and miss their conversation and chat when they go.

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Review from Janet B (Daughter of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother and the family are delighted with the care mum is receiving. We have nothing but praise for all the staff. Meals are great and would gladly refer Ranfurly Care Home to others.

Reply from Helen Kinnaird, Regional Operations Manager at Ranfurly Care Home

Thank you very much for your lovely feedback. The team at Ranfurly will really appreciate your comments. It is really good to know that you are delighted with your mum's care.


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Review from Donna D (Niece of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having never visited a care home before I find the care home to be professional, friendly and above all respectful and kind to the patients and their families and nothing is too much bother. It is a comfort to us when we leave our auntie she is in very good hands leaving us all with peace of mind that
she is in excellent care. Thank you.

Reply from Rachel Dryden, CEO at Ranfurly Care Home

Thank you for your very kind feedback. I'm really pleased to hear you're happy with your auntie's care.


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Review from Andrea B (Niece of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the nicest people, friendly, caring and professional nursing homes I have ever been in. All the care team are extremely pleasant and nothing is too much bother. The care home is immaculate, our experience with our aunt is always enjoyable and we leave her knowing she feels safe, secure and well
looked after.
Thank you all very much, it is all very much appreciated.

Reply from Rachel Dryden, CEO at Ranfurly Care Home

Thank you for your very kind feedback which we will pass on to the team at Ranfurly. I'm glad you have peace of mind about your aunt's care.


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Review from Georgina I (Daughter of Resident) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't praise Ranfurly/Kelburn staff enough for the patience and care they showed to my mum, during her five-month stay.
Also for the caring way Mum and relatives were dealt with at the end of her life.

Reply from Rachel Dryden, CEO at Ranfurly Care Home

Thank you for your kind feedback which we will pass on to the team at Ranfurly. I'm very sorry for your loss.


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Review from Isabel D (Daughter of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother celebrated her 103rd birthday this September. She has achieved this due to the wonderful care she has received at this care home. Mom was seriously ill and could no longer live on her own. She was really apprehensive about moving into a home but the staff/carers made her so welcome. Mom settled
in very quickly! After living on her own for many years Mom soon realised that the company she experienced with other residents and staff was good and she started to laugh again, keen to join in on events. I live in the South of England and cannot be with Mom as often as I would like but I can trust she is in great care. I cannot thank all at Ranfurly enough.

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Current Review Score: 8.3 (8.286)

Overview of Review Score

The Review Score of 8.3 (8.286) out of 10 for Ranfurly Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Ranfurly Care Home is calculated as follows: ( (22 Excellents x 5) ) ÷ 22 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.286 Points relating to the number of positive Reviews for Ranfurly Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4. 2 Positive Reviews ÷ 12.4 = 0.161

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 2 Oct 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

No Bed Vacancies

posted 13 Feb 2025

No Current Bed / Place Vacancies


Awards / Recognitions (0)

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Meet the Team (1)

Margaret

Margaret Rooney

Job Title: Home Manager

Margaret worked in acute nursing for many years. She then moved to a Bupa nursing home and worked for nineteen years before joining the team at Ranfurly.


Margaret says: “The most rewarding thing about working in Ranfurly Care home is making a difference to the residents’ lives, knowing that they are well cared for by a great staff team who will go the extra mile.


“But for us, our care doesn’t end with looking after the residents. Giving relatives peace of mind by ensuring that their loved one is being looked after and is happy in our care is another part of the job I love.”


Frequently Asked Questions about Ranfurly Care Home

What types of Care is Ranfurly Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ranfurly Care Home provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ranfurly Care Home have?

There are 62 Single Rooms.

What are the Facilities & Services at Ranfurly Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ranfurly Care Home to the centre of Johnstone?

0.5 mile(s) as the crow flies, distance by road may be significantly further.