There are some fees not included in the weekly fee, a small extra charge is made for the hairdresser and chiropody, further information can be provided on request. Newspapers can be delivered and invoiced by a local newsagent.
Ranfurly Care Home has a Review Score of 8.3 (8.286) out of 10, based on 2 reviews in the last 2 years. Over all time Ranfurly Care Home has 32 reviews.
Review from S T (Friend of Resident) published on 31 July 2017
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Reply from Rachel Dryden, CEO at Ranfurly Care Home
Thank you for your kind feedback.
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Review from Boyd C (Son of Resident) published on 26 July 2017
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Reply from Rachel Dryden, CEO at Ranfurly Care Home
Thank you for your kind feedback which we will pass on to the team. I'm really pleased to hear you're happy with your mother's care.
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Review from L O (Daughter of Resident) published on 15 June 2017
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Reply from Colin Inglis, COO at Ranfurly Care Home
Thank you for your feedback and kind words about the Home and the staff. We are pleased that your mum has settled well in Ranfurly Care Home. Best wishes, Colin
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Review from Kenneth P (Son of Resident) published on 28 February 2017
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Review from Gillian M (Daughter of Resident) published on 15 February 2017
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Reply from H Kinnaird, Regional Operations Manager. at Ranfurly Care Home
Many thanks for your review of Ranfurly Care Home, we really appreciate your comments and the fact that you feel your mother is well cared for and safe, supported by capable and caring staff. Silverline Care strives to ensure excellence in all areas and where we are informed of points to consider we will take this on board and deliver follow up and action to rectify.
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Review from AB (Son of Resident) published on 26 January 2017
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Review from Lynne K (Daughter of Resident) published on 26 January 2017
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Review from Sharon M (Daughter of Resident) published on 13 October 2016
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Review from Fraser S (Son of Resident) published on 24 April 2016
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Review from Sheena E (Daughter of Resident) published on 29 March 2016
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Reply from Rachel Dryden, CEO at Ranfurly Care Home
Thank you very much for your review. I'm really pleased to hear your mother is settling well at Ranfurly.
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Review from John M (Son of Resident) published on 17 February 2016
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Reply from Rachel Dryden, CEO at Ranfurly Care Home
Thank you for your feedback. I'm pleased to hear you are so happy with your mother's care.
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Review from Sandra F (Daughter of Resident) published on 2 January 2016
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Reply from Rachel Dryden, CEO at Ranfurly Care Home
Thank you for your feedback.
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The Review Score of 8.3 (8.286) out of 10 for Ranfurly Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Ranfurly Care Home is calculated as follows: ( (22 Excellents x 5) ) ÷ 22 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.286 Points relating to the number of positive Reviews for Ranfurly Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4. 2 Positive Reviews ÷ 12.4 = 0.161
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Oct 2024
How well do we support people's wellbeing? |
Good
(4) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Good
(4) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
View Latest Reportposted 13 Feb 2025
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Job Title: Home Manager
Margaret worked in acute nursing for many years. She then moved to a Bupa nursing home and worked for nineteen years before joining the team at Ranfurly.
Margaret says: “The most rewarding thing about working in Ranfurly Care home is making a difference to the residents’ lives, knowing that they are well cared for by a great staff team who will go the extra mile.
“But for us, our care doesn’t end with looking after the residents. Giving relatives peace of mind by ensuring that their loved one is being looked after and is happy in our care is another part of the job I love.”