Ailsa Craig Care Home

101 Brand Street, Cessnock, Glasgow G51 1DJ
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9.4 70 Reviews
  • Ailsa Craig Care Home, Glasgow
Nestled within the friendly surroundings of Glasgow, Ailsa Craig Care Home offers personalised nursing and nursing dementia care to older people.

The experienced and friendly home manager leads the team at Ailsa Craig to provide the kindest care possible to all residents and ensure everyone settles in to life at the home.

By getting to know each person individually, the team supports residents to engage with the Ailsa Court lifestyle. Whether partaking in the popular wellbeing and activities programme or embracing the quieter times, they are committed to helping residents to lead their best lives, whatever that means to them.

Community is also an integral part of life at Ailsa Craig and the team is committed to supporting residents to build and maintain strong relationships in the Glasgow neighbourhood, organising events with local schools, charities and businesses in the area.

Ailsa Craig underwent an extensive refurbishment programme in late 2020 which transformed communal areas including dining rooms, lounges/day rooms, the reception area, bathrooms and corridors, promising a modern yet homely environment which residents are proud to call home.

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Care Provided by Ailsa Craig Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Donnamarie Newman (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access

Ailsa Craig Care Home Reviews (70)

Total of 70, showing 1-20
9.4

Ailsa Craig Care Home has a Review Score of 9.4 (9.424) out of 10, based on 28 reviews in the last 2 years. Over all time Ailsa Craig Care Home has 70 reviews.

Overall Experience

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Review from N D (Daughter of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolute disgrace my mother was put in for intermediate care after leaving hospital. we were told so many contradictory things regarding her health. Her leg became swollen we were told she was put on anti biotics. She fell out of bed the doc was called and said her injuries were superficial. She could
walk with a zimmer but then became immobile. Told her blood sugars were at 6 she was bluelighted from there today in the ambulance. Se were told by the paramedics that they are called out on a regular basis also her blood sugars are at 42 she has type2 diabetes I alerted the staff to how bad she looked on Tuesday and how ill she felt the same inept doctor came out and gave her antibiotics seemingly its a chest infection. Anytime we asked about her personal care which has rapidly went downhill we were told she refused it and it would amount to abuse if forced, hadnt been washed in weeks but all of a sudden when she became ill She was showered. I wouldn't put an animal in here STAY CLEAR

Reply from Julie Caygill, Hospital Liaison Team Administrator at Ailsa Craig Care Home

Thank you for taking the time to raise these issues in relation to the care of your mother at Ailsa Craig Care Home. All feedback is important to allow us to continually improve the service offered within the home. We are aware that you are currently in conversation with the support team to try and resolve these concerns.


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Review from S M (Granddaughter of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My papa lived at Alisa Craig Care Home for nearly 6 years. The care he was given was second to none. The love and compassion he and we as a family were given will never be forgotten. The staff in all departments are supportive and friendly and make you feel welcome within the home. We cannot thank Millport
House enough; they made us feel at ease with our Papa living within the care home. He loved the staff, and they loved him, and that's all we could ask for. They had his best interest at heart, and no words can be given to show how grateful we really are. They are all amazing at what they do and would recommend the home to everyone.
Thanks again for everything, yous will never be forgotten.

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Review from Jacqueline P (Niece of Resident) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my elderly aunt is receiving at Ailsa Craig is very good. There are many activities organised including exercises to maintain her strength. The staff are always friendly and attentive.
The event's organiser is brilliant with a variety of fun activities. In addition, the qualified nurse always
updates me on my aunt's medical care. The team as a whole really seem to care about the residents well being.
The room has a nice outlook and is of good size but would benefit from some redecoration.

Reply from HC-One Limited, Administrator at Ailsa Craig Care Home

Thank you so much for taking the time to leave such a wonderful review of our home. We are pleased to hear you are happy with the quality of care your loved one receives at Ailsa Craig Care Home. We currently have the decoration team at the home working on some projects. If you can contact the home we can update you on the progress and the plans moving forward.


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Review from Karen F (Daughter of Resident) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Ailsa Craig Care Home enough.
My mum stayed there from November 2024 to 09/01/2025 when she sadly passed away.
All the staff from the deputy manager to the care staff to the domestics were a credit in carrying out their duties.
I had no qualms about leaving my mum in their care
- the atmosphere was always kind and caring but always professional. The other residents were always settled and happy, a good sign. Other relatives told me the same thing.
As a retired nurse of 43 years gave me insight into numerous care homes and this one comes out amongst the top, my mum did admit if she had known about the home she would have moved in earlier!

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Review from Rona S (Wife of Resident) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are excellent. Kind and gentle.
Food is excellent and it makes a difference that it is freshly cooked.
Husband's room is clean and orderly.
Grounds are nice and tidy with pleasant areas for sitting out weather permitting.
Nursing staff are pleasant and accessible.

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Review from J B (Son of Resident) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care my Mum receives in Ailsa Craig, she is happy and safe here, the staff are lovely and really care about my mum's wellbeing. There are always activities going on and Mum is never forced to take part, so she goes when she feels like it, which suits her. It is not an easy
job that the staff do and as a family, we appreciate the care given to Mum by all care staff and everyone who works here.

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Review from Fiona W (Daughter of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Ailsa Craig for about 2 months now and the difference in her physical and mental health is quite extraordinary. Moving her to Glasgow from Largs, after 4 months of rehab post a broken arm, was incredibly stressful and I can't believe how lucky I was to find Ailsa Craig
and be guided through the process by the wonderful management team. The home is set in beautiful, quiet gardens and the rooms and communal areas are really lovely - bright, clean and fresh. But it's the staff that make this place so special - from the supervisors to the nurses, carers and assistants, everyone is exceptional and brilliant at their job. The atmosphere is upbeat and vibrant and I'm always blown away by the welcome. Whoever's been working with Mum that day is always keen to update me on how she's doing and the level of heartfelt care is absolutely superb. My mum is settled and happy and I would recommend Ailsa Craig wholeheartedly and give it way more than 5 stars if I could!

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Review from Elaine A (Daughter of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been highly impressed by the care my mum has received since arriving at Ailsa Craig last year. The staff were very quick to assess her needs and everything was put in place. They also phone me to update me on my mum and are always available to discuss her well-being. The staff are always welcoming
when I visit. When my mum was ill last week, the staff were very quick to assess her and call a doctor, who arrived promptly.
I really like the notice board in the corridor which shows activities and visits to the care home, eg reindeer at Christmas, therapeutic visits and ongoing activities.
All staff know who my mum is and can tell me something about her. They treat her with dignity and respect. She is always pleased to see them.

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Review from Annemarie C (Daughter of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm always relieved that my mum is well taken care of, nothing is too much trouble for management or staff. My family and myself are always made to feel welcome, never feel in the way. I always feel very confident about her care.

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Review from D B (Daughter of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all staff welcoming and professional when dealing with any questions or queries I may have. The care they give my mum is in line with health and social care standards, they are kind and thoughtful in their care for her. She loves going out on the activities when they are offered. (Could
do with more of these)

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Review from Marisa D (Sister-in-law of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law is very happy at Ailsa Craig. It is a lovely building with a homely atmosphere. Every time I visit the staff are always cheerful, efficient, courteous and very helpful. The activities are great at the care home, but much more important is the care given and the resources available
to assist in that care which really is excellent for these more important aspects. I am very happy with the care he is receiving.

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Review from Joan B (Daughter of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has now been at Ailsa Craig for 18 months. Initially, I was concerned at her being put in a home so far from home but all my concerns have disappeared. All the staff I have come in contact with have been fantastic and have looked after my mum really well. There are lots of activities for the
residents, for example on a recent visit they had in a superb singer who was singing some old songs to the residents. My mum loved this. The food is plentiful, varied and of a good quality. All the staff seem happy in their work.
I would thoroughly recommend Ailsa Craig to anyone.

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Review from Carin H (Friend of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbour has been taken into Ailsa Craig Care Home and has settled in great. It is a beautiful home and the staff and management are fantastic and very friendly. I would recommend this home to friends and family.

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Review from Patrick G (Husband of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy Ailsa Craig accepted my wife into their care. All management and staff are fantastic as are the facilities and lovely gardens. The home is very well run and kept spotless. Plenty of activities which my wife really enjoys. All in all it's a lovely care home. Highly recommend it.

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Review from Ian M (Son of Resident) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Ailsa Craig for 16 months now and my family and I are completely delighted with her care.
Ailsa Craig presents the complete package from stimulating activities to excellent housekeeping. The nursing care is of a very high standard and I have full confidence that my Mum's needs are
not only being met but exceeded. My Mum is very happy and the staff could not be friendlier or more helpful. In conclusion, my siblings and I are delighted with Mum's care and I would be happy to recommend Ailsa Craig to anyone. Our sincere thanks to all who make this possible.

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Review from R D (Daughter of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I would not recommend that you put your loved one in this so called Care Home.
Not fit for purpose. From the day our Mum became a resident till she passed away, our family had issues with all aspects of her care.

Reply from Clare Sheehan, Careline Advisor at Ailsa Craig Care Home

We are sorry to hear of your experience at Ailsa Craig. We would appreciate the opportunity to discuss this with you further if you would like to contact the Home Manager.


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Review from Chris Q (Son of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the care and service provided, the rooms are very nice and clean, and the activities offered are particularly good and varied. Overall I am very happy with Mum being here, in fact I would be happy to recommend this home to friends and relatives.

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Review from Maureen D (Daughter of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my feelings of doubt about care homes have been more than satisfied. My dad spent his last few months under the care of those who really know how to care. The nurses, manager and staff were all so friendly and helpful to my dad and me. So much appreciate all the staff and thanks for helping restore
my faith in care homes (and my sanity). I couldn't have done it without you. Can I pre-book a room for me?

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Review from J W (Son of Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The smell in the new TV room is very bad. There needs to be more ventilation flowing through the new part of the building.
Staff turnover seems to be high, new faces all the time. No time for the staff to build relationships with the residents.

Reply from Clare Sheehan, Careline Advisor at Ailsa Craig Care Home

Thank you for your review of Ailsa Craig. We are sorry to hear of the smell in the TV lounge and your concerns with staff turnover. Please contact the home to discuss this further with the manager.


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Review from David C (Grandson of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind and engaged, you get the feeling they are really paying attention to everyone and know them well. There's affection and it feels like a warm and welcoming place. I've seen staff deal with very challenging situations in a kind and decisive way which is a very reassuring thing
to see. It can obviously be a very challenging job. Well done to the team. Feel better knowing my grandma is here at a challenging time in her life.

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Current Review Score: 9.4 (9.424)

Overview of Review Score

The Review Score of 9.4 (9.424) out of 10 for Ailsa Craig Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.424 for Ailsa Craig Care Home is calculated as follows: ( (216 Excellents x 5) + (78 Goods x 4) + (9 Satisfactorys x 3) + (7 Poors x 2) + (18 Very Poors x 1) ) ÷ 328 Ratings = 4.424

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ailsa Craig Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 21 Aug 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Top 20 Large Care Home Groups 2023

Recipient: HC-One

Date: Tuesday 28 Feb 2023 More details

Top 20 Large Care Home Groups 2020

Recipient: HC-One

Date: Friday 28 Feb 2020 More details

Top 20 Large Care Home Groups 2019

Recipient: HC-One

Date: Thursday 28 Feb 2019 More details

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Frequently Asked Questions about Ailsa Craig Care Home

What types of Care is Ailsa Craig Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ailsa Craig Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Ailsa Craig Care Home have?

There are 90 Single Rooms.

What are the Facilities & Services at Ailsa Craig Care Home?

Close to Local shops, Near Public Transport, Minibus or other transport, Gardens & Residents Internet Access are some of the Facilities & Services.

How far is Ailsa Craig Care Home to the centre of Glasgow?

1.5 mile(s) as the crow flies, distance by road may be significantly further.