Ailsa Craig Care Home

101 Brand Street, Cessnock, Glasgow G51 1DJ
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9.4 70 Reviews
  • Ailsa Craig Care Home, Glasgow
Nestled within the friendly surroundings of Glasgow, Ailsa Craig Care Home offers personalised nursing and nursing dementia care to older people.

The experienced and friendly home manager leads the team at Ailsa Craig to provide the kindest care possible to all residents and ensure everyone settles in to life at the home.

By getting to know each person individually, the team supports residents to engage with the Ailsa Court lifestyle. Whether partaking in the popular wellbeing and activities programme or embracing the quieter times, they are committed to helping residents to lead their best lives, whatever that means to them.

Community is also an integral part of life at Ailsa Craig and the team is committed to supporting residents to build and maintain strong relationships in the Glasgow neighbourhood, organising events with local schools, charities and businesses in the area.

Ailsa Craig underwent an extensive refurbishment programme in late 2020 which transformed communal areas including dining rooms, lounges/day rooms, the reception area, bathrooms and corridors, promising a modern yet homely environment which residents are proud to call home.

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Care Provided by Ailsa Craig Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Donnamarie Newman (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access

Ailsa Craig Care Home Reviews (70)

Total of 70, showing 21-40
9.4

Ailsa Craig Care Home has a Review Score of 9.4 (9.424) out of 10, based on 28 reviews in the last 2 years. Over all time Ailsa Craig Care Home has 70 reviews.

Overall Experience

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Date Published

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Review from Adele C (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no complaints about my mum's treatment. I am generally happy and appreciative of the way the staff look after my mum. The staff treat my mum with dignity. My mum can be quite resistant but they are very good at persuading her to do things for her own good or leaving her and come back later when
she is more amenable.

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Review from Rose M (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff is amazing, they have been so good with my mum, they got her back on her feet and a smile on her face. Can't thank them enough. The place is spotless with a happy atmosphere. I can have a good night's sleep knowing my mum is safe and happy.

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Review from I M (Brother of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the home is very good. I have found all the staff excellent. My brother is well settled and within the context of his health and wellbeing, he is 'happy enough'. I have not selected every option as I do not have knowledge of that topic.

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Review from F M (Daughter of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father moved into the home, the staff have been nothing but happy, caring and attentive towards my dad and my family. They make sure he is included in activities and listen when he has an issue.

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Review from Alison Q (Niece of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff are always helpful and friendly, tend to my uncle's needs and chat with him about his interests.
Kept in contact with if required.

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Review from Eileen N (Wife of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Can't fail anyone when it comes to care and attention. Everyone is so kind and patient and smiling, although I'm sure the staff don't always feel like smiling, but they never show this. The place is always clean and tidy when I visit, and the staff are ready to answer any questions I might have in connection
with my husband's welfare. Clothes and things get lost and sometimes never get found, but although this can be annoying, it's understandable, and the staff are always kept busy, and they are always friendly.

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Review from W M (Great-grandson of Resident) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather has been looked after well in Ailsa Craig Care Home. The staff are lovely and the activity girl and what she is organising has been so nice to see.
He enjoys the food and the home baking.
Looking forward to the fair day, my grandfather will definably love this.
The home and the grounds
are lovely

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Review from C B (Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy here, I enjoy the company and the staff are very friendly and helpful. I enjoy the food, also the quiet and peace of my quarters.

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Review from I F (Daughter of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a pleasant experience visiting Ailsa Craig.

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Review from K A (Daughter of Resident) published on 27 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum went in for a two-week respite last Monday 29th November at 2 pm. She had onset dementia. A member of staff eventually came in telling her she was the mad carer and laughing and telling Mum she would have her dancing. We never saw her again. After leaving to let her get tea she called me to say
someone closed her door and left her. I called the home, could not get through. My mum called a little while later to say still no one had come in and her alarm had been put on the wall. She could not get up and her TV had gone off. She was so anxious and scared after having been reassured she would not be on her own. Again I called the home no one answered. Again my mum called very distressed, saying no one came in. I called again and still no answer. I then went to the home where I saw my mum was distressed and after telling staff I had called three times there was no reaction. Mum had a stroke in the home. The nurse from home had called to ask if I got to the hospital okay. Nothing after that to see how she was.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Ailsa Craig Care Home

At HC-One we strive to deliver the highest quality of care to our Residents and can only apologise that on this occasion it would appear that care fell below our expectations. Unfortunately due to the ongoing pandemic, we have to follow Scottish Government guidelines and all new admissions to the care home have to isolate for 14 days with their door closed but with regular checks from staff to ensure their wellbeing. Staff sought appropriate medical advice following a deterioration in your Mother’s condition and ensured that she was transferred to hospital for further treatment.


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Review from M Y (Son of Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum appeared to be getting a good level of care from staff who have gone above and beyond for her during the pandemic. As she has mobility issues she was moved to a room nearer to the dining room etc, so it's easier for her which was very thoughtful of the team.

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Review from Andrena A (Daughter of Resident) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think all the staff in this care home have been really amazing under the circumstances we are living in that the moment. They are extremely professional and caring towards our mum and all the residents. We are so grateful as a family to them for the care and attention they give to our mum and cannot
thank them all enough.

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Review from Sandra M (Daughter of Resident) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy at last to be given an indoor visit. My mum has been down so the wonderful staff thought seeing me would help her.

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Review from Lorna W (Daughter of Resident) published on 6 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident in Ailsa Craig for two years. He has been very well cared for and the staff are amazing. During the pandemic, it has been very difficult and the staff have done their utmost to put safety first. We can see my dad regularly by zoom and this makes all the difference (although
I would pay lots of money to hold my dad's hand).
You are all in my thoughts and prayers- keep doing what you are doing so well.

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Review from A M (Daughter of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It seems to be a shortage of staff at different times which is detrimental to the residents, i.e. getting changed. HC-One having a reshuffle of staff within Ailsa Craig. Continuity is most crucial to residents with dementia. I have noticed the chairs are not cleaned properly, which is not really acceptable.
Trying to get through to the unit, can't be difficult. Easy - hands-free phone.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Ailsa Craig Care Home

Thank you for taking the time to raise these concerns. I would like to invite you to a meeting to discuss these concerns further at a time of your convenience.


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Review from Catherine C (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family are happy with the care of our mum. The only comment I have is a better correspondence by staff to questions I have posed that could be better relayed to other staff members instead of repeating concerns the next day to someone else.

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Review from Jeanette C (Daughter of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the level of care my mum has received. All the staff are very friendly and helpful and very good at attending to the resident's needs.

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Review from Sandra M (Daughter of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff all very caring.

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Review from Colin L (Resident) assisted by family/friend published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very considerate and caring.

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Review from M C (Daughter of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very caring and attentive. Nothing is a bother.

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Current Review Score: 9.4 (9.424)

Overview of Review Score

The Review Score of 9.4 (9.424) out of 10 for Ailsa Craig Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.424 for Ailsa Craig Care Home is calculated as follows: ( (216 Excellents x 5) + (78 Goods x 4) + (9 Satisfactorys x 3) + (7 Poors x 2) + (18 Very Poors x 1) ) ÷ 328 Ratings = 4.424

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ailsa Craig Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 21 Aug 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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