Ailsa Craig Care Home

101 Brand Street, Cessnock, Glasgow G51 1DJ
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9.4 70 Reviews
  • Ailsa Craig Care Home, Glasgow
Nestled within the friendly surroundings of Glasgow, Ailsa Craig Care Home offers personalised nursing and nursing dementia care to older people.

The experienced and friendly home manager leads the team at Ailsa Craig to provide the kindest care possible to all residents and ensure everyone settles in to life at the home.

By getting to know each person individually, the team supports residents to engage with the Ailsa Court lifestyle. Whether partaking in the popular wellbeing and activities programme or embracing the quieter times, they are committed to helping residents to lead their best lives, whatever that means to them.

Community is also an integral part of life at Ailsa Craig and the team is committed to supporting residents to build and maintain strong relationships in the Glasgow neighbourhood, organising events with local schools, charities and businesses in the area.

Ailsa Craig underwent an extensive refurbishment programme in late 2020 which transformed communal areas including dining rooms, lounges/day rooms, the reception area, bathrooms and corridors, promising a modern yet homely environment which residents are proud to call home.

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Care Provided by Ailsa Craig Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Donnamarie Newman (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access

Ailsa Craig Care Home Reviews (70)

Total of 70, showing 41-60
9.4

Ailsa Craig Care Home has a Review Score of 9.4 (9.424) out of 10, based on 28 reviews in the last 2 years. Over all time Ailsa Craig Care Home has 70 reviews.

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Review from Jan L (Daughter of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff in Bute were terrific and obviously cared about my dad, his care and his wellbeing.
He loved the food and has actually put on weight.

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Review from Helen A (Cousin of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very kind to my cousin and she is a very contented person.

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Review from A C (Son of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is well looked after and cared for, all the staff are approachable and caring. The conditions in the care home are always clean, tidy and of high standard. I have no problems with the service provided.

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Review from Charles G (Husband of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been treated (always) with care and patience and as a friend.

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Review from J S (Daughter-in-law of Resident) published on 11 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home has gone over and above looking after my relative. The staff have a hard job and do their best to give the best possible care.

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Review from Weenah A (Regular Volunteer) published on 5 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a volunteer from Singapore. Grateful to be a part of Ailsa Craig Care Home over the past few days. It has been a pleasant experience and journey thus far. Observed how the staff work here, very pleased with their care, service and attitudes. It is a very accommodating environment not just for the
patients but also for the staff. The facilities were wonderful, it has everything that it needs. I have observed the use of many safety gadgets/equipment when the staff mobilise patients, which ensures thorough safety for the patients. The gardens are well maintained, environment and rooms are nice and modern. The patients are enjoying their rest time here and they look safe and calm.


So thank you, Ailsa Craig, for doing a good job! Keep it up! Would love to have an opportunity to visit again!


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Review from Roxanne L (Regular Volunteer) published on 28 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a volunteer in the Ailsa Craig Care Home and the staff here were amazing. They know the residents here like the back of their hands and treats them as a family member.
The facilities here are great with an indoor garden and there are many activities for the residents staying here as well.


The

staff here are very accommodating and the well-personalised rooms for the residents made them feel like they are at home.


Overall, a great experience in Ailsa Craig!


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Review from Kenneth P (Regular Volunteer) published on 27 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are really nice, friendly and always carry a smile. They treat the residents like their own family.

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Review from Shaun S (Regular Volunteer) published on 27 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a volunteer here and the staff were all pleasant and friendly. They are very accommodating and polite which enriched my volunteer time here. I have definitely enjoyed my time here at Ailsa Craig Care Home. A member of staff in particular was very approachable and I would like to take this opportunity
to commend her professionalism in hosting me for my time here.

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Review from R G (Son of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the families first real experience of a care home. However, the staff have been most welcoming and made us feel my mum is being well looked after.


Whilst the facilities are very good the staff are the homes main asset. Taking care of our mum and organising lots of activities gives us peace

of mind that our mum is in good hands.

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Review from Karen T (Daughter of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff welcoming and friendly (most of them).

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Review from Denise M (Friend of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my friend has been in Ailsa Craig, I see an improvement in her overall wellbeing. I now know that she is safe and being well looked after. This has taken a lot of stress from myself as previous to my friend coming here, I was all she had, which was having a negative impact on me.

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Review from Anne C (Daughter of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father spent most of a year in and out of hospital and has been in care at Ailsa Craig for nearly 8 months. I am very happy with our choice of care home. The buildings are very light and bright, the rooms pleasant and the staff are excellent.
My father is 94, he is very frail and not always coherent
but he is treated with respect and tenderness and humour. I couldn't ask for more.

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Review from Janice R (Daughter of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to Ailsa Craig at the beginning of March due to the progression of her dementia.
I have nothing but praise from the management, nurses, care workers and assistants. My mum has settled in extremely well, much better than I thought she would, this has come about entirely from the
staff. The care and affection shown to my wee mum is second to none. They also look out for her and the other resident's needs. I can't praise the staff highly enough. I can now sleep soundly at night knowing my mum is in safe hands and that she is in the best place. Keep up the good work! And thanks x

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Review from Sandra K (Daughter of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The review is mainly for entertainment staff who will be very much missed he was great with all the residents including my mum organising lots of activities also music headsets and DVDs of residents. There is a lady who is a great addition to the entertainment team and my mum really enjoys the hymns
that she does.
All the carers and cleaners are a credit to Ailsa Craig Care Home and hopefully, HC-One will be as good as Bupa or better.

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Review from I M (Resident) assisted by family/friend published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hands-on daily care from the staff is excellent and they are kind to me. I am happy to be back after a week in hospital.
I still don't like the closed in feeling in the sitting room and would you consider opening the space back up. I felt safer when I could see the staff in the sitting room.

Reply from Clare Sheehan, Care Advisor at Ailsa Craig Care Home

As part of the refurbishment and in consultation with Resident’s and relatives it was decided to divide the communal space with small partitions which are not full height to create a more homely atmosphere in the home. We strive to ensure that staff are available in lounges to assist Residents as required but on occasion, this may not always be possible as staff attend to Resident’s needs.


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Review from I H (Son of Resident) published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother joined the home in June 2017.
She suffers from bi-polar and dementia.
She still, however, has some independence.
The nursing and care staff have quickly adapted to her needs (physically, mentally, emotionally and personally).
The healthcare is excellent and I am informed on a regular basis
regarding any health problems, personal issues and medication changes.
I am overall very happy with all aspects of the home and my mother is settled and trusts the staff and she gets good attention from them and they care very much for her.

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Review from Edward G (Son of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad just moved in and has settled well, all the staff are fantastic and have us adjust to dad being in care.

Reply from Jayne Duck, Customer services administrator at Ailsa Craig Care Home

Thank you for your review. I'm so glad to hear that your dad has settled well and I'm sure that you and your family will adjust to this as you see him making new friends and getting involved in things.


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Review from D B (Son of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff here were brilliant with my mum. They attended to all of her needs and kept her in high spirits with their friendly approach. The variety of different facilities within the home was fantastic, keeping my mum amused and busy.
The assistance provided helped maintain my mum in her day to day
routine and made her feel extremely comfortable in her surroundings.

Reply from Simone Berkeley, Customer Service Advisor at Ailsa Craig Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and the support received by everyone. We appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team


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Review from Flora R (Sister of Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The above care home is first class in every way. My sister feels very safe and comfortable, enjoys the friendship of the staff and all the care she receives. I am extremely happy about that, I can go home with an easy mind knowing she is settled.

Reply from Emily Wilson, Customer Service Administrator at Ailsa Craig Care Home

Thank you for your lovely review, we really appreciate your feedback. I am so pleased that both you, and your Sister are happy with Ailsa Craig, their staff, and the care she received. It is so lovely to hear that you can be more relaxed knowing she is happy here. The Bupa Customer Care Team.


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Current Review Score: 9.4 (9.424)

Overview of Review Score

The Review Score of 9.4 (9.424) out of 10 for Ailsa Craig Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.424 for Ailsa Craig Care Home is calculated as follows: ( (216 Excellents x 5) + (78 Goods x 4) + (9 Satisfactorys x 3) + (7 Poors x 2) + (18 Very Poors x 1) ) ÷ 328 Ratings = 4.424

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ailsa Craig Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 21 Aug 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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