Ailsa Craig Care Home

101 Brand Street, Cessnock, Glasgow G51 1DJ
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9.4 70 Reviews
  • Ailsa Craig Care Home, Glasgow
Nestled within the friendly surroundings of Glasgow, Ailsa Craig Care Home offers personalised nursing and nursing dementia care to older people.

The experienced and friendly home manager leads the team at Ailsa Craig to provide the kindest care possible to all residents and ensure everyone settles in to life at the home.

By getting to know each person individually, the team supports residents to engage with the Ailsa Court lifestyle. Whether partaking in the popular wellbeing and activities programme or embracing the quieter times, they are committed to helping residents to lead their best lives, whatever that means to them.

Community is also an integral part of life at Ailsa Craig and the team is committed to supporting residents to build and maintain strong relationships in the Glasgow neighbourhood, organising events with local schools, charities and businesses in the area.

Ailsa Craig underwent an extensive refurbishment programme in late 2020 which transformed communal areas including dining rooms, lounges/day rooms, the reception area, bathrooms and corridors, promising a modern yet homely environment which residents are proud to call home.

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Care Provided by Ailsa Craig Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Donnamarie Newman (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access

Ailsa Craig Care Home Reviews (70)

Total of 70, showing 61-70
9.4

Ailsa Craig Care Home has a Review Score of 9.4 (9.424) out of 10, based on 28 reviews in the last 2 years. Over all time Ailsa Craig Care Home has 70 reviews.

Overall Experience

  • 44
  • 21
  • 2
  • 1
  • 2

Date Published

70
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42

Review from Margaret M (Daughter of Resident) published on 11 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is resident at the home the staff are very professional extremely helpful always smiling makes visiting the home a pleasure. I have never found any of staff unpleasant or unhelpful. Mum needs full-time care now and know she is in good hands

Reply from Jayne Duck, Customer services administrator at Ailsa Craig Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Lynne M (Granddaughter of Resident) published on 5 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Like anyone placing a loved one in a care home, I had concerns over how she would be treated, how she would settle and whether the staff would provide appropriate care. I have found the staff to be excellent, always treating my grandmother with sensitivity and dignity. I'm glad to say she has settled
so much better than I thought she would. Enjoying the company and the activities provided. Since being in the home, I think in general she has improved. She's gained weight, she's made friends and she even went to the bingo for the first time in years! The home has given her a quality of life that she wouldn't otherwise have had. I would recommend this home. Thanks Ailsa Craig and all the staff, keep up the good work!

Reply from Emily Wilson, Customer Service Administrator at Ailsa Craig Care Home

Thank you so much for such a lovely review, we really appreciate it. I am so happy to hear that your Grandmother settled into the home well and that you are happy and at ease with the care home in general. I will share your kind comments with the home's manager. The Bupa Customer Care Team


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Review from Rosanne L (Daughter of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I became my mums carer when my dad died earlier in the year and she now lives with me and my family and she has Alzheimer's. She enjoys being in the middle of the family life and we hope to look after her as long as we possibly can. In order to achieve a balance in all of our lives and to undertake
necessary maintenance in our home, we needed available respite that we felt was the best we could get for mum. The Bupa care homes have provided this, whereas most of the care homes in our area don't. Her recent stay, when we had to move out to have our bathroom renovated, was at Ailsa Craig, where she was treated with respect, a great deal of care and lots of fun, which she enjoyed and engaged with. This support is a lifeline that helps us to keep mum at home where we want her to be.

Reply from Rose Pickering, Customer Service Administrator at Ailsa Craig Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from M W (Daughter of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad came to Ailsa after an extensive time floating between various hospitals. This left him disorientated and disconnected. It has taken a while for him to settle but the Ailsa staff have been dedicated in their resolve to get to know my dad. Through their attentiveness, commitment and person-centered
care, he feels "comfortable", "at home" and "safe". He speaks highly of the staff. There has been a journey by all - regarding care support to adapt, resolve and progress forward. As a family member, I find the staff overall very supportive, approachable, efficient and professional. Activities within the home are varied, stimulating and relevant. Respect is given to my dad's desire for privacy and choice with the right amount of encouragement to participate given. Also, the facilities are satisfactory with a commitment/intention to some well-needed upgrade to some rooms. There would be a preference for the en-suite in his room to include a shower and for wardrobes etc. to be upgraded but the room is comfortable and well cared for.

Reply from Emily Wilson, Customer Service Administrator at Ailsa Craig Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from M L (Daughter of Resident) assisted by family/friend published on 2 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff provide a caring environment for the residents. Regular entertainment such as Halloween partied, fireworks night.
They provide a lot of personal care without complaint.
Pleasant, friendly greeting every time I visit.

Reply from Jayne Duck, Customer Services Administrator at Ailsa Craig Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Robert H (Daughter of Resident) assisted by family/friend published on 8 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ailsa Craig has cared for my father since February 2015. He has settled well and very quickly and I would put this down the staff's caring and very positive attitude towards him. His likes and dislikes for meals are catered for and his dignity is respected. Staff interact and support his activities
such as music, word search books, and dominoes. They make sure that the family is involved, informed and supported through any difficulties.

Reply from Jayne Duck, customer services administrator at Ailsa Craig Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Ann C (Resident) published on 26 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have moved into Bute House in the last 4 weeks. I love staying here I feel I am very much looked after, I enjoy playing Bingo, listening to music and like to spend time in the garden and going to the shops. My family have arranged for me to have money in my account so that when I'm out I can buy sweets,
cakes and anything I fancy.

Reply from Emily Wilson, Customer Service Administrator at Ailsa Craig Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Elizabeth P (Daughter of Resident) published on 21 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum had been in Alisa Craig for approximately 5 years. Her last couple of weeks in the home was palliative care. During that time the staff in Bute Unit were remarkable with the time and care they gave my Mum and also the support they gave us as a family.

Reply from Emily Wilson, Customer Service Administrator at Ailsa Craig Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Margaret M (Daughter of Resident) published on 17 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She loved it, everybody was amazing. With all her illnesses she needed a lot of care and attention which was done beyond anything we could have wished for her.
She is in a bed 24 hours a day and in Ailsa Craig they got her up and in a chair and dressed which hasn't happened in about 3 years now.
She
has someone to talk to all the time day or night. Just amazed she liked it so much. Now she wants to go back into Ailsa Craig full time which I am happy about because my mum is happy, thank you so much.

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Review from Craig Mc (Grandson of Resident) published on 5 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Gran was admitted to the the home a little over a year ago and since day one the staff where fantastic. I never ever felt they where just doing their job as they acted more like extended family and where always available if we had questions. Even in my Gran's final days they ensured myself and my
family had as much time as we needed and even staff who where off came into see her before she passed away peacefully in her room.

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Current Review Score: 9.4 (9.424)

Overview of Review Score

The Review Score of 9.4 (9.424) out of 10 for Ailsa Craig Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.424 for Ailsa Craig Care Home is calculated as follows: ( (216 Excellents x 5) + (78 Goods x 4) + (9 Satisfactorys x 3) + (7 Poors x 2) + (18 Very Poors x 1) ) ÷ 328 Ratings = 4.424

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ailsa Craig Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 21 Aug 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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