At any time
Free on site parking
Almond View has a Review Score of 9.2 (9.174) out of 10, based on 13 reviews in the last 2 years. Over all time Almond View has 61 reviews.
Review from S C (Niece of Resident) published on 17 January 2025
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Reply from Emily Nash, Administrator at Almond View
Thank you for your kind words and for taking the time to leave a review.
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Review from Allan H (Son of Resident) published on 20 December 2024
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Reply from Emily Nash, Administrator at Almond View
Thank you for your kind words and for taking the time to leave a review - it is much appreciated.
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Review from A M (Granddaughter of Resident) published on 10 December 2024
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Reply from Emily Nash, Administrator at Almond View
Thank you for your kind words and for taking the time to leave a review. It is much appreciated.
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Review from E K (Daughter of Resident) published on 10 December 2024
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Reply from Emily Nash, Administrator at Almond View
Thank you for your kind words and taking the time to leave a review. It is much appreciated.
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Review from J C (Wife of Resident) published on 29 November 2024
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Reply from Emily Nash, Administrator at Almond View
Thank you for your comments on this matter, we take all feedback very seriously and use the information provided to continuously improve our services.
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Review from C C (Wife of Resident) published on 12 April 2024
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Reply from Emily Nash, Administrator at Almond View
Thank you for your comments. The information regarding Almond View having access to a minibus was outdated and has now been removed. Thank you for bringing this to our attention. With regards to the WIFI, this is currently being reviewed and we are hoping to improve connectivity throughout the home in the near future.
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Review from Janice R (Daughter-in-law of Resident) published on 22 January 2024
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Reply from Emily Nash, Administrator at Almond View
Thank you for your kind words and for taking the time to leave a review!
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Review from Alexander M (Son of Resident) published on 14 December 2023
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Reply from Emily Nash, Administrator at Almond View
Thank you for your kind words and for taking the time to leave a review!
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Cleanliness
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Review from Mary F (Daughter of Resident) published on 5 December 2023
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Reply from Emily Nash, Administrator at Almond View
Thank you for your kind words, and taking the time to leave a review.
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Review from Robert M (Partner of Resident) published on 16 August 2023
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Reply from Michelle Carr, Service Manager at Almond View
Thank you for your kind words and for taking the time to leave a review.
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Review from G B (Sister of Resident) published on 1 August 2023
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Reply from Karen Hendry, Service Manager at Almond View
Thank you for your kind words and for taking the time to leave a review.
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Review from Ann P (Daughter of Resident) published on 25 July 2023
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Reply from Karen Hendry, Service Manager at Almond View
Thank you for your kind words and for taking the time to leave a review.
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Review from Margaret C (Daughter of Resident) published on 25 July 2023
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Reply from Karen Hendry, Service Manager at Almond View
Thank you for your kind words and for taking the time to leave a review.
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Cleanliness
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Review from I M (Daughter of Resident) published on 27 February 2023
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Reply from Karen Hendry, Service Manager at Almond View
Thank you for your kind words and for taking the time to leave a review.
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Cleanliness
Treated with Dignity
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Review from W E (Son of Resident) published on 15 February 2023
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Reply from Karen Hendry, Service Manager at Almond View
Thank you for your kind words and for taking the time to leave a review.
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Cleanliness
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Review from F S (Daughter of Resident) published on 20 December 2022
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Reply from Karen Hendry, Service Manager at Almond View
Thank you for your kind words and for taking the time to leave a review.
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Cleanliness
Treated with Dignity
Food & Drink
Staff
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Safety / Security
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Review from June B (Daughter of Resident) published on 2 February 2022
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Reply from Karen Hendry, Manager at Almond View
Thank you for your kind words and for taking the time to write a review.
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Review from L R (Friend of Resident) published on 9 November 2021
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Reply from Karen Hendry, Service Manager at Almond View
Thanks for your comments, which we have noted. I would be happy to discuss your concerns at anytime, please feel free to call or come in and see me on your next visit. Best regards, Karen
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Review from Catherine W (Daughter of Resident) published on 12 March 2021
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Reply from Karen Hendry, Service Manager at Almond View
Thank you for your kind words, and for taking the time to leave a review. Kind regards, Karen.
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Care / Support
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Treated with Dignity
Food & Drink
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Review from Carol H (Daughter of Resident) published on 5 March 2021
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Reply from Karen Hendry, Service Manager at Almond View
Thank you for your kind words and for taking the time to leave a review. Kind regards, Karen.
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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The Review Score of 9.2 (9.174) out of 10 for Almond View is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.405 for Almond View is calculated as follows: ( (82 Excellents x 5) + (55 Goods x 4) + (12 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 153 Ratings = 4.405
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.769 Points relating to the number of positive Reviews for Almond View is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6. 12 Positive Reviews ÷ 15.6 = 0.769
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Oct 2023
How well do we support people's wellbeing? |
Good
(4) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Good
(4) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Service Manager
Joined: 2023
Michelle is a qualified Adult General Nurse (BSC adult nursing), also holding a Care Services Leadership and Management Qualification.
Michelle has worked in care homes for the past 14 years and joined Almond View in July 2023.
She is very passionate about care of older adults and enriching the lives of our residents whilst ensuring the highest standards of care, and also have special interests in Dementia and palliative care.