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Almond Court has a Review Score of 9.4 (9.366) out of 10, based on 11 reviews in the last 2 years. Over all time Almond Court has 54 reviews.
Review from Annette B (Daughter of Resident) published on 2 July 2024
Submitted via Postal Card •
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Reply from Emily Nash, Administrator at Almond Court
Thank you for you kind words, and taking the time to leave a review.
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Review from Carol R (Daughter of Resident) published on 1 December 2023
Submitted via Postal Card •
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Reply from Emily Nash, Administrator at Almond Court
Thank you for your kind words, and taking the time to leave a review!
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Review from Stephen C (Partner of Resident) published on 27 November 2023
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Reply from Emily Nash, Administrator at Almond Court
Thank you for your kind words and taking the time to leave a review!
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Care / Support
Cleanliness
Treated with Dignity
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Safety / Security
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Value for Money
Review from D T (Sister of Resident) published on 18 August 2023
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Reply from Annie Irvine, Service Manager at Almond Court
Thank you for your kind words and for taking the time to leave a review.
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Care / Support
Cleanliness
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Food & Drink
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Safety / Security
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Value for Money
Review from Linda B (Wife of Resident) published on 16 August 2023
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Reply from Annie Irvine, Service Manager at Almond Court
Thank you for your kind words and for taking the time to leave a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Michael B (Brother of Resident) published on 25 July 2023
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Reply from Annie Irvine, Service Manager at Almond Court
Thank you for your kind words and for taking the time to leave a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Carol M (Daughter of Resident) published on 25 July 2023
Submitted via Postal Card •
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Reply from Annie Irvine, Service Manager at Almond Court
Thank you for your kind words and for taking the time to leave a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P J (Daughter of Resident) published on 25 July 2023
Submitted via Postal Card •
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Reply from Annie Irvine, Service Manager at Almond Court
Thank you for your kind words and for taking the time to leave a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H F (Daughter of Resident) published on 13 July 2023
Submitted via Postal Card •
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Reply from Annie Irvine, Service Manager at Almond Court
Thank you for your kind words and for taking the time to leave a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E B (Wife of Resident) published on 26 April 2023
Submitted via Website •
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Reply from Annie Irvine, Service Manager at Almond Court
Thank you for your comment. We take all concerns very seriously and are keen to investigate to ensure the well-being and safety of all residents. Please email manager@almondcourt-carehome.co.uk so we can arrange a call to discuss.
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Value for Money
Review from E H (Sister of Resident) published on 4 April 2023
Submitted via Postal Card •
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Reply from Annie Irvine, Service Manager at Almond Court
Thank you for your kind words and for taking the time to leave a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nan M (Sister of Resident) published on 27 September 2022
Submitted via Postal Card •
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Reply from Annie Irvine, Service Manager at Almond Court
Thank you for your kind words and for taking the time to leave a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Marlyn D (Daughter of Resident) published on 14 September 2022
Submitted via Postal Card •
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Reply from Annie Irvine, Service Manager at Almond Court
Thank you for your kind words and for taking the time to leave a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from I F (Wife of Resident) published on 31 August 2022
Submitted via Postal Card •
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Reply from Annie Irvine, Service Manager at Almond Court
Thank you for your kind words and for taking the time to leave a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A T (Daughter of Resident) published on 27 May 2022
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Reply from Annie Irvine, Home Manager at Almond Court
Thank you for your kind words and for taking the time to leave a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Anne D (Daughter of Resident) published on 17 May 2022
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Reply from Alison Price, Manager at Almond Court
Thank you for taking the time to leave a review, it is greatly appreciated.
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Review from Eva F (Wife of Resident) published on 4 May 2022
Submitted via Postal Card •
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Review from E B (Daughter-in-law of Resident) published on 19 April 2022
Submitted via Postal Card •
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Reply from Annie Irvine, Manager at Almond Court
Thank you for your kind words and for taking the time to write a review. It is greatly appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Management
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Value for Money
Review from Geri C (Daughter of Resident) published on 14 January 2022
Submitted via Postal Card •
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Reply from Anni Irvine, Service Manager at Almond Court
Thank you for your kind words, it is greatly appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A W (Daughter of Resident) published on 15 December 2021
Submitted via Postal Card •
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Reply from Annie Irvine, Manager at Almond Court
Thank you for taking the time to leave such a positive review.
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Food & Drink
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The Review Score of 9.4 (9.366) out of 10 for Almond Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.366 for Almond Court is calculated as follows: ( (63 Excellents x 5) + (55 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 131 Ratings = 4.366
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Almond Court is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Dec 2024
How well do we support people's wellbeing? |
Adequate
(3) |
How good is our leadership? |
Adequate
(3) |
How good is our staff team? |
Adequate
(3) |
How good is our setting? |
Good
(4) |
How well is care and support planned? |
Adequate
(3) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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