At anytime
Free onsite parking
Almond Court has a Review Score of 9.4 (9.366) out of 10, based on 11 reviews in the last 2 years. Over all time Almond Court has 54 reviews.
Review from Catriona S (Daughter of Resident) published on 26 November 2021
Submitted via Website •
Report
Reply from Annie Irvine, Manager at Almond Court
Thank you for your kind words regarding the care that your dad receives. I acknowledge the feedback regarding the food choices and the menu and will review this with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Elizabeth A (Wife of Resident) published on 9 November 2021
Submitted via Postal Card •
Report
Reply from Annie Irvine, Manager at Almond Court
Thank you for your kind words, it is greatly appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Claire O (Daughter of Resident) published on 2 November 2021
Submitted via Postal Card •
Report
Reply from Annie Irvine, Manager at Almond Court
Thank you for your kind words - it is greatly appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Fergus M (Son of Resident) published on 27 October 2021
Submitted via Website •
Report
Reply from Annie Irvine, Manager at Almond Court
Thank you for your kind words and for taking the time to leave a review. Best wishes, Annie.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G B (Sister of Resident) published on 20 October 2021
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S W (Daughter of Resident) published on 15 March 2021
Submitted via Postal Card •
Report
Reply from Annie Irvine, Service Manager at Almond Court
Thank you for your kind words and for taking the time to leave a review. Kind regards, Annie.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Robert B (Husband of Resident) published on 2 March 2021
Submitted via Postal Card •
Report
Reply from Annie Irvine, Service Manager at Almond Court
Thank you for your kind words and for taking the time to leave a review. Kind regards, Annie.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Linda C (Daughter of Resident) published on 24 November 2020
Submitted via Website •
Report
Reply from Annie Irvine, Service Manager at Almond Court
Thank you for your kind words and for taking the time to leave a review. Kind regards, Annie.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Janet G (Daughter of Resident) published on 20 March 2020
Submitted via Postal Card •
Report
Reply from Lorna Flanagan, Service Manager at Almond Court
Hi Janet, thank you for your kind words and for taking the time to leave a review. Kind regards, Lorna.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael (Husband of Resident) published on 16 January 2020
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Elaine W (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Elizabeth S (Daughter of Resident) published on 25 July 2019
Submitted via Postal Card •
Report
Reply from Lorna Flannagan, Service Manager at Almond Court
Dear Elizabeth, thank you for your lovely feedback about Almond Court, and for taking the time to leave us a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G M (Daughter of Resident) published on 29 March 2019
Submitted via Postal Card •
Report
Reply from Lorna Flannagan, Service Manager at Almond Court
Dear Grace, thank you for your kind words about Almond Court and for taking the time to leave us a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Martin F (Son of Resident) published on 3 October 2018
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A M (Granddaughter of Resident) published on 26 September 2018
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alastair M (Son of Resident) published on 14 June 2018
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dennis C (Husband of Resident) published on 19 April 2018
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Maureen M (Daughter of Resident) published on 3 April 2018
Submitted via Website •
Report
Reply from Lorna Flanagan, Service Manager at Almond Court
Dear Maureen, thank you for your kind words about Almond Court, and for taking the time to leave a review
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tracy M (Daughter of Resident) published on 24 July 2017
Submitted via Website •
Report
Reply from Lorna Flanagan, Service Manager at Almond Court
Dear Tracy, thank you for your kind words about Almond Court.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Linda T (Daughter of Resident) published on 20 July 2017
Submitted via Website •
Report
Reply from Lorna Flanagan, Service Manager at Almond Court
Dear Linda, thank you very much for your kind words about Almond Court.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.4 (9.366) out of 10 for Almond Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.366 for Almond Court is calculated as follows: ( (63 Excellents x 5) + (55 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 131 Ratings = 4.366
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Almond Court is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Dec 2024
How well do we support people's wellbeing? |
Adequate
(3) |
How good is our leadership? |
Adequate
(3) |
How good is our staff team? |
Adequate
(3) |
How good is our setting? |
Good
(4) |
How well is care and support planned? |
Adequate
(3) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
There are no Team Members posted yet