The home is open with care and has no restrictions on visiting
There is a car park on site that is fully luminated
Baillieston Care Home has a Review Score of 8.0 (7.986) out of 10, based on 6 reviews in the last 2 years. Over all time Baillieston Care Home has 40 reviews.
Review from Duncan S (Son of Resident) published on 31 January 2025
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Reply from Sarah S, Regional Operations Manager at Baillieston Care Home
Thank you for taking the time to review our service, I will pass this onto our team.
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Review from Sharon M (Daughter of Resident) published on 20 November 2023
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Review from A G (Daughter of Resident) published on 30 April 2023
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Reply from Kiana Greenan, Marketing at Baillieston Care Home
Hello, thank you so much for such a lovely review! We are so glad your mum is happy with us, that is what we aim to achieve. As for the clothing issue, if you contact the home directly we can look into this in more detail. Thank you so much!
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Review from Elaine B (Daughter of Resident) published on 27 April 2023
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Reply from Kiana Greenan, Marketing at Baillieston Care Home
Hi Elaine, thank you so much for your lovely words. We are so glad your mum is happy with us, that is all we aim to achieve. If your mum has issues with food, please do get in touch directly with the home and we will be happy to make any changes necessary to ensure your mum's diet is good. Thank you.
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Review from S S (Son of Resident) published on 13 April 2023
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Reply from Kiana Greenan, Marketing at Baillieston Care Home
Hello, firstly I am so sorry you did not have the best experience. We have recruited new activities lead who will be covering all entertainment from now on. Due to staffing issues, this has been a problem but we can assure you now that the issue has been resolved.
As for the Wi-Fi I can also assure you we do have working Wi-Fi in all of our Silverline Care homes, so I am unsure why you seemed to have had issue. Wi-Fi is important for us as it keeps us in touch with each other as well as providing entertainment for our residents.
Any issues with missing items we have always advised our resident's families to discuss with management. If you have a particular item please get in touch directly.
Thank you
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Review from Karen T (Daughter of Resident) published on 20 March 2023
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Reply from Kiana Greenan, Marketing at Baillieston Care Home
Hi Karen, I am so sorry you have been feeling like this as it is not the experience we aim to offer our residents. Recruitment is a challenge in the care sector at the moment and we are in the process of appointing several new members of staff however we need to ensure that thorough background checks are carried out to ensure the safety of our residents. This has sometimes led to the use of agency staff, but we do try to use staff known to us to ensure continuity as much as possible. Residents are always appropriately supervised and we try to schedule activities on a regular basis as we understand the importance of stimulation. Thank you for your feedback and we can assure you we are trying to best to improve our service. Silverline is holding a successful recruitment drive at the moment and the role of activity co-ordinator should be filled shortly.
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Review from Caroline K (Daughter of Resident) published on 11 August 2022
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Reply from Khadijah Bennett, Marketing Lead at Baillieston Care Home
Thank You so much for this lovely review. Our staff at Baillieston will miss your mother dearly as will all of her fellow residents. Thank You for your time and feedback - we greatly appreciate it!
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Review from Garry C (Son of Resident) published on 3 August 2021
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Reply from Olivia Shields, Marketing Assistant at Baillieston Care Home
Thank you for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Baillieston Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectations and treated your mum with dignity and the compassion she deserved during their time at our home. If there is anything more we can do, please do not hesitate to reach out.
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Review from Anne W (Daughter of Resident) published on 10 June 2021
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Review from Carole Anne C (Daughter of Resident) published on 10 June 2021
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Review from Jacqui M (Resident) published on 10 June 2021
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Review from Tony M (Son of Resident) published on 10 June 2021
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Review from C M (Daughter of Resident) published on 19 August 2020
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Reply from Olivia Shields, Marketing Assistant at Baillieston Care Home
Thank you for your feedback and for taking the time to share your experience at Baillieston Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. We are so sorry to hear about your Mum, but pleased you felt she received great care and hope that her time with us did see some friendships flourish, especially with the care team. If there is anything more we can do, please do not hesitate to reach out.
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Review from A W (Son of Resident) published on 24 July 2020
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Reply from Olivia Shields, Marketing Assistant at Baillieston Care Home
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care, we hope to see you again soon.
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Review from E G (Granddaughter of Resident) published on 22 July 2020
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Reply from Olivia Shields, Marketing Assistant at Baillieston Care Home
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care, we hope to see you again soon.
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Review from Theresa G (Daughter of Resident) published on 21 July 2020
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Reply from Olivia Shields, Marketing Assistant at Baillieston Care Home
Thank you Theresa for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
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Review from R M (Daughter of Resident) published on 21 July 2020
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Reply from Olivia Shields, Marketing Assistant at Baillieston Care Home
Thank you for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.
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Review from M J (Daughter of Resident) published on 3 July 2020
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Reply from Olivia Shields, Marketing Assistant at Baillieston Care Home
Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Baillieston Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Allison G (Daughter of Resident) published on 1 July 2020
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Reply from Olivia Shields, Marketing Assistant at Baillieston Care Home
Thank you, Allison, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Baillieston Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Elaine G (Daughter of Resident) published on 23 June 2020
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Reply from Olivia Shields, Marketing Assistant at Baillieston Care Home
Thank you, Elaine, for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.
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The Review Score of 8.0 (7.986) out of 10 for Baillieston Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.1 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.069 for Baillieston Care Home is calculated as follows: ( (32 Excellents x 5) + (20 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 72 Ratings = 4.069
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.917 Points relating to the number of positive Reviews for Baillieston Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 5 Positive Reviews ÷ 12 = 0.417
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Jan 2025
How well do we support people's wellbeing? |
Good
(4) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Adequate
(3) |
How well is care and support planned? |
Adequate
(3) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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