Baillieston Care Home

3 Station Road, Ballieston, Glasgow G69 7XZ
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8.0 40 Reviews
  • Baillieston Care Home, Glasgow
Baillieston Care Home offers residential and nursing care in a quiet, residential area located on the outskirts of Glasgow.

Inside the home there are 60 bedrooms, all offering en suite facilities. Residents are welcome to bring along their own belongings and decorate their room however they wish to help them settle in and feel at home. There are also light and bright living areas, including a spacious dining area and seating areas where residents can relax or socialise with others. A garden outside the home offers a great space for residents to enjoy the warmer weather too.

The team of care professionals offer quality care to all residents but also work hard to create an engaging living environment where people feel part of the community. There are plenty of activities on offer and regular trips out are planned in the local area.

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Care Provided by Baillieston Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Moira Roberts (Home Manager)
  • Admission Criteria
    • We are open to admissions via social work, hospital discharge team, discharge to assess and private referals.
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Baillieston Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,600 – £1,700
    • Self-Funded Nursing Dementia Care £1,600 – £1,700
  • (these prices are only a guideline, please contact Baillieston Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Visiting

  • The home is open with care and has no restrictions on visiting


  • Parking

  • There is a car park on site that is fully luminated


Baillieston Care Home Reviews (40)

Total of 40, showing 21-40
8.0

Baillieston Care Home has a Review Score of 8.0 (7.986) out of 10, based on 6 reviews in the last 2 years. Over all time Baillieston Care Home has 40 reviews.

Overall Experience

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  • 7
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Date Published

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5
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Review from Danielle M (Granddaughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff I've had dealings with for my gran have been great. Very polite, well mannered, understanding, considerate and extremely nice. Especially two members of staff in particular, who have been amazing in helping me come to terms with my gran's illness and keeping me up to date on a regular basis
as to how my gran is keeping. The care home manager is so hands-on, and a massive credit to the care home. I like the fact her door is always open. Not to mention the events co-ordinator always does her best with all residents to ensure they are kept occupied. Staff at Baillieston Care Home not only care about the residents but they always consider the families and how their feeling and their needs when it comes to the resident.
Fab home, glad I moved my gran into this care home!

Reply from Olivia Shields, Marketing Assistant at Baillieston Care Home

Thank you, Danielle, we always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience at Baillieston Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.


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Review from Lyndsey C (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Baillieston Care Home is great, the staff go above and beyond to help, most staff have been there for a long time which to me is important, shows they enjoy their job and the residents are lovely too.

Reply from Olivia Shields, Marketing Assistant at Baillieston Care Home

Thank you, Lyndsey, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care, we hope to see you again soon.


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Review from Billy F (Relative of Resident) published on 1 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Credit to the manager and the team, they have created something really special at Baillieston Care Home. As soon as you walk in, you sense a very welcoming, professional and vibrant environment, coupled to a warm, friendly, and energetic atmosphere. It is a real pleasure to work with this team of professionals
and interact with such a lovely group of residents. Well done to everyone.

Reply from Ronnie Cavanagh, Marketing at Baillieston Care Home

Thank you, Billy, for letting us know how we are doing at Baillieston Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from David M (Friend of Resident) published on 12 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home and the level of care for loved ones is as it was their own family. As hard as the transition can be when you are either thinking or in the process of moving a family member in, the staff are very understanding, supportive and were happy to answer our queries.


But don’t just

take my word for it, pay them a visit and see for yourself.

Reply from Ronnie Cavanagh, Marketing at Baillieston Care Home

Thank you, David, for your comments about your recent experience at Baillieston Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Kelly M (Regular Volunteer) published on 16 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I regularly visit Baillieston Care Home with my dog who is a registered Therapet with Canine Concern Scotland, the visits don't just benefit the residents in many ways it also benefits myself, the residents are always happy to see Chilli and I and the staff are always welcoming and pleased to see us,
there's always a nice warm atmosphere and a great welcome when we arrive. Through these visits and along with staff members we have made integrational links through my day job with a childcare group. Looking forward to many more visits.

Reply from Ronnie Cavanagh, Marketing at Baillieston Care Home

Thank you, Kelly, for your wonderful feedback about Baillieston Care Home. We appreciate you taking the time to let us know how we are doing and certainly look forward to your visits with Chilli. We hope to see you again very soon. Have a great day.


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Review from Eilidh J (Regular Volunteer) published on 8 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care and dedication I have seen during my time here has been exceptional. Each and every resident is treated with the utmost care and respect, and their needs are always listened to and considered. I have never seen any disrespect towards anyone here during the months I have volunteered
here.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Baillieston Care Home

Thank you, Eilidh, for sharing your experience of Baillieston Care Home. We are so happy to hear that you have enjoyed your time volunteering with our home and we are very grateful to you. Our number one priority is to treat each and every resident with the care and respect they deserve, with absolute dignity. Your kind words echoing these values are truly rewarding. Thank you once again. Have a wonderful day.


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Review from Melvin R (Brother-in-law of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my sister in law, and the care and attention prior to her death was excellent.
The staff were very helpful and I was made welcome as and when I visited my sister in law.
I could not praise enough the staff and also the manager for their help and professionalism in their care for the
people in their charge.
Overall I would recommend to anybody.
Over and above, a 5-star service.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Baillieston Care Home

Thank you, Melvin, for taking the time to leave us your lovely feedback following your experience of Baillieston Care Home. We are pleased to hear that you found the level of professionalism and care provided to be of high standard. Your kind comments about the home and staff really mean a lot to us and motivates us to do even more. Once again, thank you for your feedback and for the recommendation. Take care.


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Review from Margaret R (Sister of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was in Four Seasons Care Home for over 18 months.
The care and attention she had received was 'outstanding'.
I could not highly praise from manager to all the staff enough, even to visitors everyone was treated as family.
I would certainly recommend this to my friends.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Baillieston Care Home

Thank you, Margaret, for sharing your experience of Baillieston Care Home. We are truly humbled by your comments, which really mean a lot to us and describe exactly how we approach our care. Our residents’ wellbeing is our main priority and our staff are committed to providing the best possible care experience for all of our residents. Thank you once again. Take care.


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Review from Ann R (Wife of Resident) published on 25 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has just come into the home. After looking at five homes when I visited Baillieston Care Home I decided this was the one for us. The home had a good feel about it staff very friendly and cheerful and helpful. The staff are always available and willing to help. My husband appears very settled.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Baillieston Care Home

Thank you, Ann, for sharing your recent experience of Baillieston Care Home. We are delighted to hear that your husband has settled in well and we love having him here as part of our family at the home. We really appreciate you taking the time to let us know of your first impressions of our home and staff and we are pleased to hear it has been so positive. If there is anything more that we can do to help please feel free to ask. We look forward to your next visit. Take care!


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Review from J W (Daughter of Resident) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum receives is second to none. The staff, including carers, nursing staff, domestics and management are fantastic. They have all got to know my mum extremely well and as we have had difficulty in getting my mum to eat due to her mental health, the staff go out of their way to make something
that they know she likes, even if it's not on that day's menu. I could not recommend the home enough.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Baillieston Care Home

Thank you for your comments about your recent experience at Baillieston Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We appreciate the recommendation! Have a wonderful day.


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Review from Helen N (Daughter of Resident) published on 13 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Baillieston care home for almost two years and I have never had any complaints. Staff are fantastic, very caring and friendly. Mum is looked after so well. The manager is brilliant, very hands on and very approachable. We as a family have definitely made the right choice

Reply from Ronnie Cavanagh, Digital Marketing Executive at Baillieston Care Home

Thank you, Helen, for your comments about your recent experience at Baillieston Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Thomas M (Brother of Resident) published on 13 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are ok and listen to you. The home is very nice, clean and friendly. Me and my brother in law enjoy visiting my sister who loves the home. My sister likes going shopping, sometimes goes out with others on the minibus and always happy when visiting. The manager is a nice man, always friendly and
makes residents laugh.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Baillieston Care Home

Thank you, Thomas, for sharing your experiences of Baillieston Care Home. We are pleased to hear that your sister is enjoying life at Baillieston, we certainly love having her as part of our family. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thanks again and have a wonderful day!


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Review from Terry O (Son of Resident) published on 11 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the level of care my mum receives from all the staff at Baillieston Care Home. The staff are friendly and welcoming to both residents and visitors. They are trained to an extremely high standard and this is reflected in how they perform their duties. In my opinion, there is
a happy relaxed environment which makes the care received personal and less institutionalised.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Baillieston Care Home

Thank you, Terry, for your kind comments about your recent experience at Baillieston Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Emma F (Granddaughter of Resident) published on 8 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently we lost our gran who lived in the care home for many years. The care she received was amazing. The staff are helpful and friendly. Gran's room was comfortable and clean as was the home overall.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Baillieston Care Home

Thank you, Emma, for your kind comments about your recent experience at Baillieston Care Home, where your Gran was well loved by everyone here at the home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care that your Gran received. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Barbara P (Daughter of Resident) published on 31 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident for four years and is very happy at Baillieston Care Home. The staff are very professional and friendly, taking time to interact with residents and visitors on a regular basis. There is a dedicated leisure and social organiser who plans trips out with the care home as well
as activities in the house for residents. I would definitely recommend Baillieston Care Home to anyone looking for a placement for a loved one.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Baillieston Care Home

Thank you, Barbara, for your comments about your recent experience at Baillieston Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Margaret S (Daughter of Resident) published on 30 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for eighteen months and I'm extremely happy with her care. The staff are great with her and nothing is a problem for them. I can ask anything and they will explain it to me. The manager has an open door policy at any time. The care and entertainment are second to none. They are
like one big family.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Baillieston Care Home

Thank you, Margaret, for your comments about your recent experience at Baillieston Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Sarah G (Daughter of Resident) published on 24 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother receives at Baillieston care home. My mother is happy and content and always appears well looked after. I find the staff extremely pleasant, knowledgeable in their job and very supportive towards myself and my family. My mum likes to participate in the daily
activities and enjoys going out on minibus outings.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Baillieston Care Home

Thank you, Sarah, for your kind comments. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Baillieston Care Home was so positive. Our residents’ wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care. Our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Katrina G (Daughter of Resident) published on 24 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention our mother receives from every member of staff are heartwarming. She is treated with dignity and love, always spoken to with gentleness and emotion. The food is a high quality and her tea always strong and sweet just the way she likes it which is important as she can no longer
speak for herself.
Her personal hygiene is also of a high standard. As a family who visits often we too are listened to by each member of staff and are made to feel not only welcomed but this is also our home from home.
From the cleaning staff, care workers and medical nurses who work extremely hard. The manager has his door open at any time to help and reassure us as a family, when we leave our mother at night we sleep soundly as we know she is being cared for by people who treat her as family.
I do not have the words to express the admiration we have for all members of staff in this care home where they truly care for the residents.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Baillieston Care Home

Thank you, Katrina, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Baillieston Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thanks again, have a fantastic day!


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Review from Alexander B (Son of Resident) published on 21 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be genuinely more impressed. No worries or issues in recommending this facility to anyone. Mum is settled, happy and content and this brings me and my family great peace of mind. She has regained a lot of her previous sparkle.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Baillieston Care Home

Thank you, Alexander, for your comments about your recent experience at Baillieston Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care your mum has received. We are really happy to hear she has settled in nicely and become part of the family here at Baillieston Care Home!


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Review from John P (Son of Resident) published on 7 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is extremely content in the care home. The staff are excellent and very active in meeting her needs.

Reply from Ronnie Cavanagh, Marketing at Baillieston Care Home

Hello, thank you for your positive feedback on your experience at Baillieston Care Home.


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Current Review Score: 8.0 (7.986)

Overview of Review Score

The Review Score of 8.0 (7.986) out of 10 for Baillieston Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.069 for Baillieston Care Home is calculated as follows: ( (32 Excellents x 5) + (20 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 72 Ratings = 4.069

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.917 Points relating to the number of positive Reviews for Baillieston Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 5 Positive Reviews ÷ 12 = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 10 Jan 2025

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Adequate

(3)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (3)

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