Clarence Court

234 Crow Road, Broomhill, Glasgow G11 7PD
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8.7 50 Reviews
  • Clarence Court, Glasgow
Clarence Court is a 40 bed setting located in the West End of Glasgow. The home offers residential and nursing care, catering for residents with a wide range of requirements, from low level to complex care needs.

Inside the home there are well presented living and dining areas and cosy and comfortable bedrooms which residents are encouraged to personalise and make their own, although everything they need will be provided. There are also lots of communal areas where residents can enjoy socialising with others or welcoming their loved ones for visits. Outside there is a lovely garden area offering seating areas to be enjoyed in the warmer months.

The team at Clarence Court are committed to giving residents the best experience. They know that moving to a care home can be a difficult transition, but they focus on creating a positive environment where residents and their loved ones comfortable and at home. Care is always personalised, giving residents the support they need now and in the future.

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Care Provided by Clarence Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sharon Keogh (Home Manager)
  • Admission Criteria
    • Over 65 Years
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Funding & Fees Guide for Clarence Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Clarence Court Reviews (50)

Total of 50, showing 21-40
8.7

Clarence Court has a Review Score of 8.7 (8.662) out of 10, based on 4 reviews in the last 2 years. Over all time Clarence Court has 50 reviews.

Overall Experience

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Review from David S (Husband of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my wife on an almost daily basis for over 3 years and consider the care provided to be excellent. The individual attention given to residents includes the warm welcome people visiting are given. Despite the inevitable changes of staff over time, I have never felt any concern over
the safety and wellbeing provided. The atmosphere is cheerfully professional and purposeful.

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Review from E B (Niece of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clarence Court offers excellent staff care. In house patients treated with respect. Rooms - some are a little tired. The home overall is clean.

Reply from Alison Geddes, Marketing at Clarence Court

Thank you for taking the time to review our home, we’re pleased to hear you think our care is ‘excellent’. We have been pleased to provide a newly refurbished bedroom for your relative with all our rooms being decorated to a high standard. We encourage residents to personalise their own space to make it feel ‘like home’ and offer support to do this. If you’d like to discuss anything further, our home manager has an open door policy so please feel free to pop in for a chat anytime.


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Review from C M (Daughter-in-law of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother in law has been in Clarence Court for 18 months.
She settled in well, considering she has lived on her own until she was 98.
This has been possible due to the welcoming and friendly atmosphere coupled with excellent professional care.
I would have no hesitation in recommending Clarence
Court to anyone.

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Review from E G (Friend of Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly helpful staff. Mainly contented residents. Pleasant surroundings.

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Review from George G (Son of Resident) published on 23 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home promises and delivers! It offers excellent care and value for money - and is run by very caring and attentive staff. Comments and input from relatives are encouraged and welcomed and acted upon as appropriate. The accommodation is first class and can be said to be on a par with a 3 to 4-star
hotel. Food is of the highest standard and quality and the care user is invited to comment on their likes, dislikes and preferences. All of the staff are friendly and the management are very approachable. Various activities are planned for every day - both in the home and visiting various locations outside the home.

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Review from S A (Daughter of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of Clarence Court has been extremely positive in the six weeks since my mother became a resident. The most important aspect is the wide range of good qualities shown by the staff. I feel my mother is being very well looked after. She enjoys the food and activities, but most of all the
chat and care shown towards her.

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Review from Donald M (Husband of Resident) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has only been a resident for 6 weeks and has been very self-centred and not at all happy to be in a care home rather than her own home.
The whole staff have been very attentive, not only in assessing her but also in trying to get her motivated. I have been very impressed by them all, as have
my two daughters who try to visit on alternate days.

Reply from Alison Geddes, Marketing at Clarence Court

Thank you for your positive comments about our home, it's great to hear how impressed you have been by our team and that you'd recommend Clarence Court to others. It can take a little while to settle into life in a new home, our team take the time to get to know every resident as an individual to help them feel 'at home'. Residents are encouraged to customise their bedroom to suit them, such as bringing their own small furniture items and decorations from home, which can help familiarise the space. We can also tailor our menu to include dishes your wife enjoys as well as provide activities to suit her interests. Feel free to pop for a chat with our Home Manager anytime to see how we can help.


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Review from Lorna W (Daughter of Resident) published on 12 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved in Clarence Court care home on the 15th February 2018. For a time as a family, we worried how our mum would cope going into care, and to be honest, it was not all plain sailing in the beginning but its fair to say this was a two-way process. The staff get to know my mum and my mum taking
the time to settle in and it would be fair to say that as time has gone on, things are getting better and better for my mum. The staff at the home are kind, funny, helpful and always makes us, as visitors, feel welcome, I also feel that the staff are happy to speak with me or any member of my family if we have any questions or express any concerns about my mum. The home has an events organiser for outings and social events for all the residents which is great. My mum loves the fact she can get her hair done on a weekly basis by the hairdresser that comes in also the staff find the time to do her nails which my mum loves. The management at the home just makes you feel comfortable to speak to.

Reply from Alison Geddes, Marketing at Clarence Court

What a lovely review to read, many thanks for your comments. We are delighted to hear how happy and comfortable your Mum is living here at Clarence Court, and what a positive impact our team have had on the whole process. Our team are extremely passionate and dedicated to providing the highest standards of care to our residents, they are an asset to our home. Our Magic Moments Club offers a fun and varied activity programme to suit a range of interests, it is fantastic that your Mum is getting involved in all our outings and events. Our Home Manager and team will be delighted by your wonderful feedback, thank you again.


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Review from M C (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled really well in Clarence Court. She is happy and content in what is her new home. She is comfortable in her new room and is well looked after by the staff. My impression of the care home is always positive as there is always a warm welcome and around there is a nice atmosphere about.
Clarence Court which sets it aside from the others is that it is set in a great location. The nursing, admin and caring staff have also been very approachable and understanding of my mother's needs and it shows in her appearance and her warm expression on our arrival. She has enjoyed the various excursions she has been on. This house gives her something to look forward to. The entertainment team do excellent work. All in all, we are very happy with the experience and we are very grateful for the care and attention given to my mother.

Reply from Alison Geddes, Marketing Administrator at Clarence Court

Thank you for your positive comments about our home, it is great to hear how well your mother has settled in. The Home Manager and the team will be delighted by your feedback for Clarence Court.


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Review from M M (Daughter of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Clarence Court for nearly 3 years now. She has dementia and the standard of care here is good. The home is small and friendly and is an excellent facility that Brighterkind should be proud of. Where issues/incidents occur they are usually dealt with effectively. The "wishing well"
programme is brilliant - the effort made is very much appreciated.

Reply from Alison Geddes, Marketing Administrator at Clarence Court

Thank you for your wonderful comments about our home, it is great to hear that you find Clarence Court to be an 'excellent facility'. As part of our Wishing Well programme, residents are encouraged to make a wish to experience something new or revisit an activity or place they’ve enjoyed in the past and our Magic Moments Club Team arrange for it to happen. Once again, thank you for your review, your positive feedback will be passed onto our team.


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Review from S K (Niece of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care in this home is of a very high standard.
The Management Team are totally committed to making life as pleasant as possible for the residents and to keeping standards extremely high.
The staff are caring and this makes for contented residents.
The medical care is excellent.
The catering staff
are also involved in giving their best efforts to making eating an enjoyable and nutritious experience.
All the staff work as a team in the best interests of the residents.
I would have no hesitation in recommending this care home.

Reply from Alison Geddes, Marketing Administrator at Clarence Court

Thank you for your fantastic comments on our home. At Clarence Court, our dedicated team pride themselves on the high standard of care that we offer, so it is wonderful to hear you find our home to be of a 'very high standard' and that you would recommend it to others. Your feedback will be passed onto the Home Manager and team who will be delighted to hear such high praise. Thank you again.


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Review from S G (Granddaughter of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short space of time since my grandmother-in-law has moved here (less than 1 month) all the way from St Andrews, she has settled in with ease. "Feels at home" is her new favourite saying. The activities on offer are fantastic and centred around others. Her love of church and being able to attend
brings her so much joy. Thank you Clarence Court.

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Review from Colette M (Daughter of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in Clarence Court care home for about one year now. The staff are all amazing. The care they give my Mum is outstanding and I know I need not to worry about her as she is in safe and capable hands. If there are any issues regarding my Mum the staff efficiently contact me. My Mum is settled
and happy, and safe and that's the main thing.

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Review from K S (Daughter of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience of the home is generally good/very good. Dad's room is always clean and tidy and he seems very settled here. The staff are always helpful and pleasant and I feel that Dad is well cared for and that the environment is comfortable and secure. We have sometimes lost track of some of Dad's
belongings but his dementia likely plays a large part in this. Would like him to see the hairdresser more frequently as this was always important to him and also listen to music more frequently.

Reply from Laura Wilson, Home Manager at Clarence Court

Thank you for your positive review of the home and the team, I am delighted that you feel your dad is well cared for and I am happy to hear that he is settled. With regards to missing belongings please let the team know and they will endeavour to locate them. I will also discuss with the team about enabling your dad to have more access to music, both group activity and solo. The hairdresser visits on a weekly basis, therefore, I will request that the team encourage your dad to attend more frequently. Once again, thank you for your review, if there is anything else I can help with please come and speak to me at your earliest convenience.


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Review from M T (Daughter of Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been I the care home for 4 months and I am delighted with the care she is receiving. She is treated with care and kindness and her mobility has improved noticeably since we arrived. Staff always treat other residents with respect and dignity and there is a regular programme of activities in
place. The building makes good use of the available space and both the lounge and dining areas have large dual aspect windows with a pleasant airy feel.

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Review from Beryl F (Friend of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with everything. Staff are excellent, all lovely. Always made to feel welcome. Good atmosphere and varied activities.
Always enjoy visiting.

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Review from T B (Son of Resident) published on 2 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clarence Court was by far the best home we visited when trying to find a place for my dad. It's turned out to be a good choice. We've found it to be great in terms of care in all the categorised listed below. In particular, we've found the staff to be very knowledgeable and on the ball and importantly,
it seems to be a good working environment. We (my sister and I) feel reassured that my dad is being well looked after.

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Review from A B (Husband of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the period of my wife's illness and residence here at Clarence Court, I have found the staff to be excellent and the care afforded is splendid.

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Review from S F (Daughter of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such caring staff. No matter when we visit, my mum seems happy.

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Review from Meg W (Daughter of Resident) published on 18 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clarence Court has been a really good move for my mum. She is well cared for, has lots of activities and enjoys chatting with staff and other residents. My mum had not been out for a couple of years till she moved to Clarence Court, the staff encouraged her to go out on day trips which she thoroughly
enjoyed. My mum is cared for well, with dignity and compassion.
I find staff friendly. There is plenty of chat when I visit and they keep us informed of any changes in my mum.
The care home is very much part of a wider community as the staff engage with the local churches, businesses and nursery.

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Current Review Score: 8.7 (8.662)

Overview of Review Score

The Review Score of 8.7 (8.662) out of 10 for Clarence Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.787 for Clarence Court is calculated as follows: ( (38 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 47 Ratings = 4.787

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.875 Points relating to the number of positive Reviews for Clarence Court is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 4 Positive Reviews ÷ 8 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 18 Apr 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Good

(4)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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