Excluded from standard fees are things like: Hairdressing, chiropody, transport to and from appointments, staff escort for same and for any emergency transport to hospital. Individual arrangements can be made for these things. The reason is the NCHC rates do not cover external transport, it's not because homes want to make more money.
No visiting restrictions other than common sense.
Car Park to the rear of the home.
Dedicated disabled spaces at the front of the home.
Abbey Court has a Review Score of 9.9 (9.900) out of 10, based on 16 reviews in the last 2 years. Over all time Abbey Court has 74 reviews.
Review from R C (Daughter of Resident) published on 13 March 2025
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Review from L H (Daughter of Resident) published on 13 March 2025
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Review from N L (Friend of Resident) published on 13 March 2025
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Review from S V (Daughter of Resident) published on 13 March 2025
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Review from B M (Nephew of Resident) published on 13 March 2025
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Review from Angeline C (Granddaughter of Resident) published on 11 March 2025
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Review from Karen M (Granddaughter of Resident) published on 11 March 2025
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Review from Annmarie G (Sister of Resident) published on 11 March 2025
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Review from I S (Granddaughter of Resident) published on 11 March 2025
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Review from J H (Relative of Resident) published on 11 March 2025
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Review from C M (Son of Resident) published on 11 March 2025
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Review from K F (Daughter of Resident) published on 11 March 2025
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Review from M B (Daughter of Resident) published on 13 September 2024
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Review from Debbie M (Daughter of Resident) published on 13 September 2024
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Review from David M (Son of Resident) published on 4 March 2024
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Review from Sandra W (Daughter of Resident) published on 1 March 2024
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Review from K M (Friend of Resident) published on 17 March 2023
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Review from Kirsty M (Friend of Resident) published on 27 February 2023
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Review from Elizabeth B (Daughter of Resident) published on 21 December 2022
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Reply from Brian Murray, General Manager at Abbey Court
Thank you for the kind review, we are so glad you are happy with us.
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Review from John D (Son of Resident) published on 15 December 2022
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Reply from Brian Murray, General Manager at Abbey Court
Thank you for the kind review, we are so glad you chose us and hope the improvements to the outside appearance will make it a more pleasant experience when you visit.
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The Review Score of 9.9 (9.900) out of 10 for Abbey Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.900 for Abbey Court is calculated as follows: ( (173 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 190 Ratings = 4.9
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Abbey Court is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Feb 2022
How well do we support people's wellbeing? |
Good
(4) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Good
(4) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
View Latest Reportposted 06 Mar 2025
We have 50 en-suite bedrooms with furniture and profile beds. Any new resident is welcome to bring their own furniture. All rooms are single rooms but most of them are large enough to accommodate couples. We also accept pets.
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Job Title: General Manager
Joined: 2018
Qualified manager with over 30 years experience in elderly care.
Registered with SSSC.
Job Title: Deputy Manager
Joined: 2018
Qualified Deputy Manager with over 40 years experience in care.
Registered with SSSC.
Leader and Mentor to care staff.
Job Title: Social Care Worker
Joined: 2018
Nicola was among the first staff to start with us when we opened in May 2018. Qualified to level 3, she is a great team member and well loved among the residents.
Job Title: Social Care Worker
Joined: 2018
Holly is another of our original staff, starting with no experience, she quickly grasped the values of the work and sailed through her level 2 and 3 over the past couple of years and is doing the level 4. Holly has a great attitude to her work and her care of the residents is flawless.
Job Title: Social Care Worker
Joined: 2018
Audrey has a great dynamic with the residents and is a well liked team member. She is also qualified to level 3 and uses her experience to great advantage.
Job Title: Social Care Worker
Joined: 2021
Chloe joined us nearly 6 months ago but has already shown great promise as a valuable member of the team.
Job Title: Senior Social Care Worker
Joined: 2018
Heather is another of our night shift seniors. Also level 3 qualified and with us 3 years, Heather is a valued team member.
Job Title: Acting Senior Social Care Worker
Joined: 2019
Lyndsay joined the team in late 2019, working nights as a carer she has worked hard to make it to acting senior. Confident in carrying out her role, Lyndsay is well loved in the team and by the residents. Qualified to level 3.
Job Title: Social Care Worker
Joined: 2021
Natalie joined us in June this year as a bank carer. She has had a few shifts on nights and days and is fitting in very well.
Job Title: Domestic Supervisor
Joined: 2018
Ann Marie has been with us since the start, even before that she helped out when we were getting the home ready. She is highly prolific at her job and takes great pride in what she does. She has a great relationship with residents and staff and is always on hand to help out with activities and events.
Job Title: Laundry Assistant
Joined: 2018
Christina is another long term staff member, she joined us in 2018 shortly after we opened. Initially a domestic assistant she has since moved into the laundry and always has the place looking clean and fresh.
Job Title: Laundry Assistant
Joined: 2018
Charmaine covers laundry duties at the weekend and covers other absences such as holidays whenever she can. Charmain has been part of the home for a few years and is a reliable trustworthy team member.