Craigbank Care Home

80 Saracen Street, Glasgow G22 5AD
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9.3 80 Reviews
  • Craigbank Care Home, Glasgow
Craigbank is a purpose-built Glasgow care home that provides residential dementia care, nursing dementia care, and provision for short-term respite, palliative and convalescence needs.

Consisting of three houses and secure gardens, Craigbank also offers refurbished bedrooms that residents are welcome to personalise to their own tastes.

The home benefits from having its own ‘nutritional champion’ who makes sure all dietary needs and personal preferences are catered for, researching all care needs and illnesses to make sure their diet is nutritious.

Activities are organised to suit abilities and interests, with many visiting entertainers and outings to places of interest, including the local cinema.

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Care Provided by Craigbank Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 61 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Claribel Durairaj (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Craigbank Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £950
    • Self-Funded Nursing Dementia Care from £1,250

  • Permanent, short term and respite stays available
  • (these prices are only a guideline, please contact Craigbank Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Craigbank Care Home Reviews (80)

Total of 80, showing 1-20
9.3

Craigbank Care Home has a Review Score of 9.3 (9.348) out of 10, based on 25 reviews in the last 2 years. Over all time Craigbank Care Home has 80 reviews.

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Review from Angela S (Sister of Resident) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have just attended my brothers 4 week review, and whilst there requires to be more time and experience to review my brother's care in Craigbank, the time and information, consideration given at the review was very helpful and I look forward to working with Craigbank to support my brother's personalised
and diverse care needs. Staff are pleasant, smiling and welcoming which makes all the difference.

Reply from Paul Lawson, National Sales Manager at Craigbank Care Home

Thank you very much for your feedback and for your visit to your brother's 4 week review. We are glad that you found it so helpful and we look forward to offering our continued support. Thank you also for your kind comments about our wonderful staff team.


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Review from Rosaline M (Wife of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident since July 2020. The staff are very good in caring for him. They keep me updated and include me in his needs and any concerns as per his care plan.
I am involved in his care plan and any decisions in his day to day living. Although my husbands's condition is that he
can no longer communicate or make decisions, I am confident that all aspects of his care are being met.

Reply from Claribel Durairaj, Home Manager at Craigbank Care Home

Thank you for taking your time to submit a review. We will continue to provide quality standard care.


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Review from V N (Sister of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Craigbank Care Home staff very helpful.
Cares good very helpful with my brother. My brother is cared well in Craigbank Care Home. Staff work hard in the job they do.

Reply from Paul Lawson, National Sales Manager at Craigbank Care Home

Thank-you very much for your review and great to hear that you are so happy with the care provided for your brother. We will share your kind words with the team. Best wishes.


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Review from S C (Niece of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with my aunt's care.
The room is always spotless.
My aunt is always clean and tidy.

Reply from Paul Lawson, National Sales Manager at Craigbank Care Home

Thank you very much for your review and for sharing the positive experience at Craigbank. Best wishes.


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Review from V M (Husband of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident in Craigbank for 3 years, having previously been in another care facility. She moved to Craigbank because her illness is advanced and she requires a lot of care. Throughout her time in Craigbank, I have been very pleased and satisfied with the care and attention to her has
been of a high standard. I can see that she is always dealt with in a friendly manner with respect and dignity. Although communication is difficult I can see that my wife trusts her carers and responds well to them. All the staff are caring and patient with the needs of the residents. I have total trust in all of them. I have always been told of any issues r.e. health etc, timings.
I honestly cannot believe that my wife would receive with care anywhere else. A big thank you to all staff.

Reply from Paul Lawson, National Sales Manager at Craigbank Care Home

Thank you so much for your wonderful review which we will proudly share with the whole team. We are delighted that you are so pleased with the care that your dear wife receives at Craigbank. Very best wishes.


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Review from T M (Granddaughter of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Craigbank go above and beyond for their residents. I feel staff genuinely care and love my Gran and will do their utmost to make sure she is happy and comfortable because of this I have been able to build up a great relationship with both staff and management. Any problems or suggestions
I have are taken on board and facilitated if possible. I am also notified swiftly of any changes to my Grans routine or care plan change.

Reply from Paul Lawson, National Sales Manager at Craigbank Care Home

Thank you for your review and we are delighted to hear that your dear gran is so happy at Craigbank Care Home. It's always our aim to help families feel reassured that their loved ones are in a safe place and being well cared for and we are very grateful that you have shared your positive experience. Best wishes.


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Review from R M (Brother of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff was nice and noticed my brother needed to see a doctor and go to hospital and they have been great with his care.

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Review from Nancy K (Wife of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the recent two weeks, it has been my pleasure to communicate with caring staff and see the ongoing care of residents second to none. My own experience in the USA has been similar as I had a mother and grandmother in senior care. Treating a resident with respect and continuing physical and exceptional
care is necessary and much appreciated by the family. My personal love and appreciation to the staff!

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Review from L K (Daughter of Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Craigbank are approachable, helpful and kind at every support level, every question I had was dealt with, with care and patience.
I have peace of mind of knowing that Dad will be cared for with dignity.

Reply from Paul Lawson, National Sales Manager at Craigbank Care Home

Thank you very much for your lovely review. One of our main goals is to give families peace of mind that their loved ones are safe and being well cared for, so it is very satisfying to hear that you have had a positive experience and on behalf of the whole team thanks again for sharing. Best wishes.


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Review from E G (Daughter of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is treated so well by all staff; nothing is an issue. Staff always keep Mum and I well informed of how Dad has been. He always has a smile on his face and appears to be enjoying himself.
His transition from residential care to dementia nursing care has been treated with such kindness and sincerity
by all staff.
Thank you for your concern and kindness.

Reply from Paul Lawson, National Sales Manager at Craigbank Care Home

Thank you for your review and it is great news that your dad is so happy at Craigbank. We will pass on your kind comments to the team. Best wishes.


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Review from Helen C (Sister of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother loves it here, he calls it his 'wee hoose'. He is happy and content with the staff, he has some days when he dozes off to sleep when we are there but most of the time he is happy. He was always a happy person and he knows me as his sister and knows my other brother but doesn't know his daughters
and their families. The staff are very good with him.

Reply from Paul Lawson, National Sales Manager at Craigbank Care Home

Thank you very much for your review and it is great to know that your brother is so content in his 'wee hoose'


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Review from J W (Daughter of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and home are great with my mum every day and settle her any time she is upset/unwell.

Reply from Paul Lawson, National Sales Manager at Craigbank Care Home

Thank you very much for your review. It is great to know that you are happy with Mum's care and support at Craigbank. Best wishes.


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Review from Elizabeth J (Sister of Resident) published on 27 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother is very well looked after. He is very happy and the staff are very kind to the patients. He likes the meals and is doing very well.

Reply from Paul Lawson, National Sales Manager at Craigbank Care Home

Thank you for your review. Great to hear that your brother is doing so well at Craigbank. Best wishes.


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Review from D B (Daughter of Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful, happy that my mum seems settled and looked after.

Reply from Paul Lawson, National Sales Manager at Craigbank Care Home

Thank-you so much for your review and feedback. Best wishes.


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Review from A M (Sister of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff treat her very well. They are friendly as well with visitors. My sister is treated with respect.

Reply from Paul Lawson, National Sales Manager at Craigbank Care Home

Hello, and thank you so much for your review and feedback it is very pleasing to know that you feel that your sister is well cared for. Thank you also for your kind comment about the staff, we will pass this on to the team. Best wishes.


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Review from D W (Daughter of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has now been in Craigbank Care Home for five months now. Staff are always welcoming and friendly. My mum has settled in well and I can see the staff understand her needs and have got to know her in this time. The home is always clean and residents are always getting plenty of drinks and snacks
in between meal times. It would be nice to see activities within the ward as I have not seen any so far.

Reply from Nitya Kanoria, Digital Marketing Manager at Craigbank Care Home

Thank you for taking the time to review Craigbank Care Home! We're glad to hear that your mum has settled in well and that our staff have been welcoming and understanding of her needs. Regarding activities in the care home, we have a calendar of monthly activities to keep residents engaged and stimulated. We invite you to visit our Craigbank social media page to keep track of them and see what the residents have been up to. Most recently, we had a fantastic gymnastics show!
We appreciate your feedback and hope that you and your mum continue to have a positive experience with us. Kind regards.


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Review from Monica R (Niece of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my uncle receives is amazing. The staff are always professional and happy. The phone system requires upgrading.

Reply from Nitya Kanoria, Digital Marketing Manager at Craigbank Care Home

Thank you for your review! We're delighted to hear that your uncle receives amazing care from our staff. We appreciate your feedback regarding the phone system and will take it into consideration for future improvements. Kind regards.


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Review from Andrew W (Son of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit my dad regularly but at varied times due to our availability. We have always found my dad clean and well looked after. Staff are available for updates on his activities and his general well-being.

Reply from Nitya Kanoria, Digital Marketing Manager at Craigbank Care Home

Thank you for sharing your positive experience regarding your regular visits to your dad. It's great that the staff is readily available to provide updates on his activities and overall well-being. We appreciate your positive feedback. Kind Regards.


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Review from J M (Husband of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has only been in the care home for 7 weeks. So really myself and family are first assessing the situation, which so far seems satisfactory.

Reply from Nitya Kanoria, Digital Marketing Manager at Craigbank Care Home

Thank you for your feedback. We're glad to hear that you are pleased with your experience. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to support you and your wife every step of the way. Kind Regards.


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Review from Simon T (Son of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My family and I went to visit my father and the weather was very warm that week, the carers brought my father down from the living room area into the back garden. He was provided with a sun hat also we were offered tea/juice and biscuits. The management offered ice lollies to my young daughters. We
stayed for under an hour, the staff made us feel welcome, were engaging and noticeably made an effort for our visit to be pleasant. We have no concerns as to the level of care my father is receiving.

Reply from Nitya Kanoria, Digital Marketing Manager at Craigbank Care Home

Thank you for sharing your positive experience during your visit to our care home. We are glad to hear that our staff made your father comfortable and went the extra mile to ensure your visit was pleasant. Your confidence in the level of care he is receiving means a lot to us. Kind Regards.


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Current Review Score: 9.3 (9.348)

Overview of Review Score

The Review Score of 9.3 (9.348) out of 10 for Craigbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.348 for Craigbank Care Home is calculated as follows: ( (145 Excellents x 5) + (112 Goods x 4) + (36 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 296 Ratings = 4.348

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Craigbank Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 30 Aug 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

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Claribel Durairaj

Job Title: Home Manager

Joined: 2019

I have been in the care industry since 1988 and have BSc (Hons) Nursing, and Msc Nursing qualifications.


What excites me most about my role is the relationships I build with residents, families, and colleagues. Outside of work I enjoy hobbies such as writing and taking part in spiritual activities.


My biggest career highlight would be completing a research study on spirituality and spiritual care in the care homes.


Frequently Asked Questions about Craigbank Care Home

What types of Care is Craigbank Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Craigbank Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Craigbank Care Home have?

There are 61 Single Rooms.

What are the Facilities & Services at Craigbank Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Craigbank Care Home to the centre of Glasgow?

1.2 mile(s) as the crow flies, distance by road may be significantly further.