Craigbank Care Home

80 Saracen Street, Glasgow G22 5AD
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9.3 80 Reviews
  • Craigbank Care Home, Glasgow
Craigbank is a purpose-built Glasgow care home that provides residential dementia care, nursing dementia care, and provision for short-term respite, palliative and convalescence needs.

Consisting of three houses and secure gardens, Craigbank also offers refurbished bedrooms that residents are welcome to personalise to their own tastes.

The home benefits from having its own ‘nutritional champion’ who makes sure all dietary needs and personal preferences are catered for, researching all care needs and illnesses to make sure their diet is nutritious.

Activities are organised to suit abilities and interests, with many visiting entertainers and outings to places of interest, including the local cinema.

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Care Provided by Craigbank Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 61 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Claribel Durairaj (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Craigbank Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £950
    • Self-Funded Nursing Dementia Care from £1,250

  • Permanent, short term and respite stays available
  • (these prices are only a guideline, please contact Craigbank Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Craigbank Care Home Reviews (80)

Total of 80, showing 41-60
9.3

Craigbank Care Home has a Review Score of 9.3 (9.348) out of 10, based on 25 reviews in the last 2 years. Over all time Craigbank Care Home has 80 reviews.

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  • 30
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Date Published

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Review from Ann R (Daughter of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum moved in 2017. She has been so much more settled. The staff are brilliant can't fault them. They are for the family as well as mum.

Reply from Pauline Hunter, Home Manager at Craigbank Care Home

Thank you for your lovely review. It is very much appreciated.


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Review from M M (Daughter of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care my mother receives from the staff is outstanding. All very caring and professional. The environment is safe and clean. Her room is homely with her personal items helping her feel relaxed and secure. Our family are extremely happy with the care our mother is receiving in Craigbank.

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Review from Mary C (Wife of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the care home is very good as specialising in advanced dementia and staff are always very friendly and very willing to assist me with my husband. Due to this, I don't worry about my husband as he is very well taken care of and is very happy, which makes me happy.

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Review from Mary M (Sister-in-law of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Every time I visit my sister-in-law I don't see much change, she seems to be okay.

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Review from A C (Son of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I never thought that my Mum would be OK in a care home but these guys have done a great job to make her feel at home. Although it is only a couple of months, she is doing well here.

Reply from Pauline Hunter, Home Manager at Craigbank Care Home

Thank you very much for your review of our care home. Your comments will be shared with my team.


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Review from Patricia M (Daughter of Resident) published on 25 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff members have been brilliant with my dad and have been great with myself, with regards to keeping me up to date on how he is doing, what he has been joining in with and making sure he is happy!

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Review from J E (Son of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in the care home for 9 years, he has no reason to complain about anything, the staff and admin at the home have been brilliant about me and my dad. They do a cracking job and don't get paid enough for what they do.

Reply from Home Manager, Home Manager at Craigbank Care Home

Many thanks for taking the time to review our home and the care we provide for your father. I will happily pass your comments back to my team.


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Review from Hugh M (Brother of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the management and the staff of all the different areas of Craigbank for the help and care they give to my brother. My brother was admitted to hospital in January with pneumonia and was very ill but when he returned to Craigbank, you could see a big improvement and this is down to the
staff and management.

Reply from Pauline Hunter, Home Manager at Craigbank Care Home

Thank you for taking the time to review our home and the care your brother has received with us. I will happily share it with my team. Regards.


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Review from Peter H (Friend of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend for the last six years. In that time the staff have been very attentive to his needs. The staff have always been considerate, friendly and have always had a smile for me any time I visited. There is a sweet bowl at the entrance which is always full and you just help yourself.
All in all a lovely visit to see my pal. Excellent from start to finish.

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Review from G B (Friend of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend every two weeks. As soon as I enter the reception, I'm greeted with a big smile and alongside the sign in register is always a bowl of sweets. The staff are very pleasant and eager to help in any way.
Top marks to a well-run care home.

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Review from Margaret B (Sister of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As usual, when visiting my sister she was well dressed, clean and comfortable.
The staff were very welcoming and were well informed of my sister's condition when we asked questions.
There was a varied choice of activities listed on the notice board and on passing I noticed a resident being given a
manicure.
These small kindnesses can make all the difference to a resident's quality of life.

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Review from Nancy G (Sister of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always welcoming and helpful. My sister and I are always given privacy and staff explain how our resident sister is doing. She always looks well cared for in matching outfits and staff seem to know her very well. We feel that she is safe and that her needs are being catered for and adjusted as her dementia
progresses. We feel able to ask any questions and find staff friendly.

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Review from C B (Daughter of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Father has only been at Craigbank for 2 months and since the day he moved in, I have been really impressed with the care and dedication of all staff. I am always kept informed of my Dad's care and staff approach you when visiting. They are professional, caring and know what they are doing. I have
great confidence and comfort knowing he is well looked after. Well done to all staff. My Dad has improved behaviour and gained weight since coming here, he is lucky to be in such a caring and safe environment.

Reply from Pauline Hunter, Manager at Craigbank Care Home

Thank you for your comments.
We as a team have the residents best interest at heart.


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Review from C M (Daughter of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent at communicating and keeping families in the loop. They understand dementia and residents are treated with understanding and respect. As a family, we need to feel our parent is treated with respect and the greatest care.

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Review from Campbell P (Son of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Living over 300 miles from Glasgow, I, unfortunately, do not get to visit Dad as often as I would like. When I do come to see him at Craigbank I always find him contented, well dressed and groomed. His room is well maintained. Staff are excellent cheerful and very attentive. I rest easy knowing that
Dad is well cared for and happy in himself.

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Review from J H (Wife of Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very polite and friendly and helpful to residents and visitors.

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Review from Linsey J (Daughter of Resident) published on 13 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Craigbank Care Home provides specialist dementia care and my dad has been there for a year and a half now. The staff on the whole are wonderful and have so much patience with the residents. My dad now lets them take care of him which we never thought he would when he entered the home at the beginning.
Food is plentiful and good, facilities and cleanliness are good. Lots of activities and events too although my dad doesn't join in with these.

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Review from S S (Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have excellent carers and managers. The food is excellent and my room feels like home.

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Review from Niall C (Son of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff and atmosphere.
Lovely nursing home and excellent care for my Dad and the other people in the home.

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Review from T J (Friend of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to visit Craigbank home in Glasgow to visit an old friend from Clydebank. The staff were great and I felt she was well looked after in the home. The reception girls were great, also as I had little to do with the area, I'm from the east end of Glasgow, they told me where to get the bus back to
the east end of town.

Reply from Pauline Hunter, Manager at Craigbank Care Home

Many thanks for taking the time to complete this review.
Your thoughts and opinions are important to us.


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Current Review Score: 9.3 (9.348)

Overview of Review Score

The Review Score of 9.3 (9.348) out of 10 for Craigbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.348 for Craigbank Care Home is calculated as follows: ( (145 Excellents x 5) + (112 Goods x 4) + (36 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 296 Ratings = 4.348

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Craigbank Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 30 Aug 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (1)

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Claribel Durairaj

Job Title: Home Manager

Joined: 2019

I have been in the care industry since 1988 and have BSc (Hons) Nursing, and Msc Nursing qualifications.


What excites me most about my role is the relationships I build with residents, families, and colleagues. Outside of work I enjoy hobbies such as writing and taking part in spiritual activities.


My biggest career highlight would be completing a research study on spirituality and spiritual care in the care homes.