Craigbank Care Home

80 Saracen Street, Glasgow G22 5AD
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9.3 80 Reviews
  • Craigbank Care Home, Glasgow
Craigbank is a purpose-built Glasgow care home that provides residential dementia care, nursing dementia care, and provision for short-term respite, palliative and convalescence needs.

Consisting of three houses and secure gardens, Craigbank also offers refurbished bedrooms that residents are welcome to personalise to their own tastes.

The home benefits from having its own ‘nutritional champion’ who makes sure all dietary needs and personal preferences are catered for, researching all care needs and illnesses to make sure their diet is nutritious.

Activities are organised to suit abilities and interests, with many visiting entertainers and outings to places of interest, including the local cinema.

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Care Provided by Craigbank Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 61 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Claribel Durairaj (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Craigbank Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £950
    • Self-Funded Nursing Dementia Care from £1,250

  • Permanent, short term and respite stays available
  • (these prices are only a guideline, please contact Craigbank Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Craigbank Care Home Reviews (80)

Total of 80, showing 61-80
9.3

Craigbank Care Home has a Review Score of 9.3 (9.348) out of 10, based on 25 reviews in the last 2 years. Over all time Craigbank Care Home has 80 reviews.

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Review from Margaret W (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been in this carehome for 4 months now as dementia patient. His room is very nice. The care my father is given I am happy with. He is fed well and always clean and tidy. My only concerns is there isn't enough staff on and poor on activities. The staff seem welcoming and friendly and willing
to answer any questions, overall do good job.

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Review from J C (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is extremely friendly. Staff are both compassionate towards residents and family, as well as welcoming. Residents are treated with genuine care and respect. As a family member, I feel part of my dad's care and leave feeling he is well cared for and safe.

Reply from Pauline Hunter, Manager at Craigbank Care Home

Thank you for taking the time to complete this review. I will convey your feelings to the staff.


They are dedicated to all who live in Craigbank.


Thank you.


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Review from Janice H (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very pleased overall with the staff and facilities at the home. My father has been well cared for and looked after by some amazing people. I would certainly recommend Craigbank to any family in my situation. It's a very friendly and happy place to visit. It's the staff who make the place.

Reply from Pauline Hunter, Manager at Craigbank Care Home

Thank you for taking the time to complete this review.
I will convey your feelings to the staff who have your relatives best interest at heart.


Thank you.


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Review from R M (Friend of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My ratings given below are based on my first visit and, therefore, first impressions which were of a pleasant place with friendly and proactive staff looking out for the needs of the residents and anxious to answer any query or need we expressed while visiting.

Reply from Pauline Hunter, Manager at Craigbank Care Home

Thank you for taking time to complete this review.
I will convey your review to the staff who have your relatives best interest at heart.


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Review from Hugh F (Friend of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff, both in the dementia ward and generally, are very attentive. They provide a caring service to residents who are in varying degrees of frailty and mental disintegration.

Reply from Jayne Duck, Customer services administrator at Craigbank Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Brenda M (Sister of Resident) published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good expertise throughout my brothers stay.

Reply from Jayne Duck, Customer Services Administrator at Craigbank Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from William M (Friend of Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend received excellent care at the care home. The staff could not have been better.

Reply from Jayne Duck, Customer Services Administrator at Craigbank Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from George S (Husband of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff. Really friendly with residents, and helpful.

Reply from Jayne Duck, Customer Services Administator at Craigbank Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


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Review from Billy M (Brother of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been met with nothing but politeness from every member of staff that I've spoken to concerning my brother. You never know before you visit what staff in the wards have to put up with and I can only admire and appreciate each and every one of the staff for the job that they do.

Reply from Jayne Duck, Customer Services Administator at Craigbank Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Marlene T (Sister of Resident) published on 6 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although I am not able to visit my brother as often as I would like, each time I do visit I am impressed by the air of calm and contentment. The interaction between staff and residents is also a pleasure to witness. It is evident from their interactions that the staff have the necessary knowledge
and skills to manage the many demands upon their time and attention while remaining patient and good humoured. Although I have not seen many activities take place, there is evidence that the residents do participate in various activities. I believe that my brother enjoys music sessions, one to one time with staff and outings. The new work shed project should also hold his interest. Each time when I have to leave, it is made easier in the knowledge that my brother is being well cared for and that his individuality is being both respected and appreciated.

Reply from Jayne Duck, Customer Services Administrator at Craigbank Care Home

Thank you for your review. It is good to know that your brother is enjoying the activities and that there is a good interaction between the staff and residents. I'm so glad that you have peace of mind knowing that he is been looked after well in our care.


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Review from Catherine D (Wife of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very pleasant experience with warm and welcoming staff and every care is given to making residents feel at ease and cared for. The bedrooms are bright and clean and there are numerous activities to keep residents entertained. Food is also very nutritious and pleasant.

Reply from Emily Wilson, Customer Service Administrator at Craigbank Care Home

Thank you for your lovely review regarding Craigbank Care Home, we really appreciate it. I am pleased that you are happy with the home and their staff, and that you would recommend this home to others. The Bupa Customer Care Team.


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Review from Donna S (Daughter of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care home, staff really pleasant and helpful.

Reply from Jamie, National Development Manager at Craigbank Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Susan M (Wife of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've had a lot of help from my husband's home in a lot of ways. I find that any staff that I have spoken to have helped me, I haven't found any staff that hasn't been pleasant and I know my husband is getting the best of care that can be.

Reply from Jamie, National Development Manager at Craigbank Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Gordon J (Brother of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is well looked after I find the staff very attentive and understanding. They keep me well informed of how he is doing I have only praise for what they do and how they do it so well. A very friendly place. I like going to the home. You will always get a smile and a little banter. I would recommend
the home to anyone. It is very caring.

Reply from Emily Wilson, Customer Service Administrator at Craigbank Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from S G (Friend of Resident) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For 3 years, my friend has been a resident at Craigbank Home. With the present manager, I have seen great improvements to the property. New flooring, painting and a big effort to improve the garden areas. All of this has a positive effect on residents and visitors.
I have experienced great warmth from
the staff and a knowledge and understanding of the resident's nature, conditions and needs. What a demanding job and how grateful I am to them for all the care shown to my friend, particularly in her final days, spent so comfortably there.

Reply from Jayne Duck, Customer servicies administrator at Craigbank Care Home

So sorry to hear of the loss of your friend please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Christine H (Daughter of Resident) published on 5 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There are no words to say how much better my dad's care is now to before, it has given him a new life. I can come away now and have peace of mind rather than the worry and stress. Since my dad went into care two years ago, it has been a living nightmare. Now he is getting the care and love he should
have had from day one. The staff cannot be any more caring. I know my dad is now in safe hands. I would like to say to all the staff a big thank you. I know he has been there for a short time but I can see a big difference in him, he has a new life now. Thanks to all the staff looking after him.

Reply from Jayne Duck, Customer Services Administrator at Craigbank Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Jane B (Wife of Resident) published on 7 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the care home is very good. My husband is looked after very well. I have no complaints at all. The staff are excellent. Very easy to speak to when visiting, can't help you enough. Nothing is a bother to them.

Reply from Rose Pickering, Customer Service Administrator at Craigbank Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from R G (Resident) published on 9 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like more freedom to come and go unaccompanied.

Reply from Lydia Waller, Customer Service Administrator at Craigbank Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team


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Review from Elizabeth T (Cousin of Resident) published on 3 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Pleased with the way my cousin is getting looked after.

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Review from Susan R (Daughter of Resident) published on 21 July 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent standard of care, staff go beyond the call of duty. Always very clean, and residents are looked after well. Good activity program to occupy everyone. Relatives made welcome at any time and always informed to what is taking place.

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Current Review Score: 9.3 (9.348)

Overview of Review Score

The Review Score of 9.3 (9.348) out of 10 for Craigbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.348 for Craigbank Care Home is calculated as follows: ( (145 Excellents x 5) + (112 Goods x 4) + (36 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 296 Ratings = 4.348

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Craigbank Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 30 Aug 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

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Claribel Durairaj

Job Title: Home Manager

Joined: 2019

I have been in the care industry since 1988 and have BSc (Hons) Nursing, and Msc Nursing qualifications.


What excites me most about my role is the relationships I build with residents, families, and colleagues. Outside of work I enjoy hobbies such as writing and taking part in spiritual activities.


My biggest career highlight would be completing a research study on spirituality and spiritual care in the care homes.