Darnley Court Care Home

787 Nitshill Road, Glasgow G53 7RR
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9.4 80 Reviews
  • Darnley Court Care Home, Glasgow
Darnley Court Care Home, located in the thriving community of Glasgow, provides personalised nursing and nursing dementia care to older people.

With sitting rooms, space for residents to pursue their hobbies and interests and a lovely dining room, Darnley Court has a host of places in which to relax, dine, exercise, socialise and be creative.

Darnley Court boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The professional care team at Darnley Court takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available, the team also encourages residents to take an active role in the Glasgow community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Darnley Court to deliver the kindest possible care to residents, supporting them to lead their best possible life.

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Care Provided by Darnley Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 110 Service Users
  • Privately Owned
  • Care Offered
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lynsey Armstrong (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (110)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Darnley Court Care Home Reviews (80)

Total of 80, showing 21-40
9.4

Darnley Court Care Home has a Review Score of 9.4 (9.377) out of 10, based on 13 reviews in the last 2 years. Over all time Darnley Court Care Home has 80 reviews.

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Review from R T (Daughter-in-law of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law has been in Darnley Court Care Home for four weeks. He has settled in well and appears contented. All the staff I have met are very friendly, attentive and know my father-in-law and his needs. My husband and I are very pleased with the care he is receiving.

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Review from Brian S (Son of Resident) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic staff. So friendly and helpful. Always attend to my mum's needs. My mum is so satisfied and happy in the care home.

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Review from Tracey B (Granddaughter of Resident) published on 24 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Literally appalling. As my Gran was shouting "help" I was told, "you need to leave, you aren't a close relative".
My Gran is very ill and has dementia. Literally expecting her to pass soon. I asked for someone to take her to the toilet (my Gran was asking for this) and the employee was more interested
in getting me out of the premises. On leaving she told me I had to phone 24 hours in advance next time! One - she should have told me that when I phoned this morning - and considering it is unlikely my Gran will survive 24 hours I think she should at least consider some common sense. I have now also discovered that no one took my Gran to the toilet. My Brother who went in after me, had to go and ask for help. Only for him to have got into trouble for leaving the room. Also - they left my Gran a cup of tea and a biscuit. My Gran is so weak she can only take a tenth of a teaspoon of liquid at a time. What on earth are these people thinking?

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Darnley Court Care Home

I am very sorry that there was any confusion regarding visiting and you had a poor experience during the visit. We have completed an investigation and will respond directly to you to let you know the findings of the investigation and actions taken.


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Review from A G (Sister of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family is very grateful for the care and attention given to my brother. He seems to be accepting of the routine in Darnley Court Care Home. The food he seems to be happy with that too, although I don't think he joins in activities because he isn't a very sociable man. In all, we know that he is
safe and being cared for where I couldn't do so at home.

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Review from John F (Son of Resident) published on 22 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, we are very happy with the care that my mother receives in Darnley Court. Staff are very attentive and respectful. The only thing I would say is that now and again my mother says that some staff can be a bit cheeky with her. Other than that, we are very happy.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Darnley Court Care Home

Thank you for your feedback; it is really good to hear that you are very happy with your mother's care, but I am disappointed to hear the feedback from your mother and would like the opportunity to explore this further with you and your mother at a convenient time for you both.


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Review from Hellen B (Daughter of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend, if anyone who wanted to keep their relatives safe and well and to be looked after, to think about Darnley Court Care Home. Our father is our Dad again; he is happy to be around his friends, and the staff are so accommodating. We can leave Dad in safe hands, and we know if our Dad
wasn't happy, he would let us know. He always says, "I have everything".

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Review from Anthony B (Husband of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am extremely happy with the care and attention given to my wife from all the staff - nursing and domestic.

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Review from Rosemary R (Wife of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are brilliant with the family resident. Always showing concern, also asking what more they can do for them.

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Review from Lynne D (Daughter of Resident) published on 21 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has recently moved to Darnley Court. The staff and management teams have gone above and beyond to show the highest level of caring support to mum and also to us as her family. It has been an emotional journey as mum settles in during the Covid pandemic, however, we know mum is in expert hands and
the primary focus in the Beaton unit is the welfare and care of their residents. I would fully recommend Darnley Court to anyone considering a care home for their family member.

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Review from Frederick T (Resident) published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely delighted with the care taken on every count eg accommodation of room, food and service on every occasion. Wonderful staff. Every request treated with understanding and I recommend to any potential resident who could not be pleased with the service on every account by a well-trained staff.

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Review from Joan C (Resident) published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my time here and the staff have always been helpful and reassuring. Missing hairdresser and family visits due to Covid. Staff are always encouraging and respectful and there is always food available.

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Review from John W (Son of Resident) published on 9 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been very nicely treated at reception and by caring staff and management staff. My outside visit was very successful and well handled. No complaints.

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Review from W A (Daughter of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am as happy as I can be that my Dad has settled in Darnley Court Care Home. We had used other care homes in the area for respite reasons but they were not suitable and not a patch on Darnley. I always find the staff friendly and Dad is very comfortable with them.

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Review from Catherine Q (Daughter of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I love the home and the staff. The staff is very friendly. Management is very understanding and friendly. Can't complain about anything. Just would like Dad's shirts ironed.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Darnley Court Care Home

Thank you for your very positive feedback about Darnley Court and I am very sorry that there has been any issue with ironing. I will follow up with the laundry staff and hopefully you will see this improve.


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Review from Neil W (Son of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the care home to be of a high standard. Staff on Seaton are excellent, as are all staff I encounter in the home. My mother has been here over 2 yrs and is getting the best of care. Very well managed home. Doing an incredible job at this very difficult time.

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Review from Michael H (Husband of Resident) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall care my wife is receiving, I'm very happy with. The staff and management are doing a wonderful job, the only criticism I have is the seats and furniture are past their best.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Darnley Court Care Home

Thank you for your feedback and please be assured that we have an ongoing refurbishment programme at Darnley Court but due to the current pandemic this has been limited. We are currently using the ‘Sunshine’ project to develop our living spaces and several bedrooms including your relatives has been part of this process. As restrictions ease we will continue to take steps in developing our environment for the benefit of all residents.
Thank you for your kind feedback on our care and treatment of your wife.


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Review from M S (Sister of Resident) published on 24 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is very happy staying here. He is very well looked after. The care home provides good care and attention to him, he is very happy with the standard of food. The care home has a good standard of cleanliness and the staff are very nice. My experience is that he is treated with care and respect
and dignity.

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Review from Barry C (Son of Resident) published on 17 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although I have been unable to visit my dad since lockdown, I am overall happy with the care my dad is receiving.

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Review from Marion A (Niece of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to the Coronavirus, it has been understandably impossible to visit my aunt but the generosity of staff allowing residents to use their own personal iPads to allow me to chat with my aunt face to face has been remarkable but not unsurprising.
I have chatted with activity staff and they seem to be
managing quite a few of these regularly.
I always felt during my visits that the staff all work very hard and always seem to be busy, but never too busy to keep the residents happy.
A big thumbs up from me.

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Review from Linda D (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff at Darnley Court are very helpful, patient and kind. They work hard to keep things going smoothly. Very impressed that the Covid19 virus has, so far, not got into Darnley Court. Thank you and very well done to all the staff.

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Current Review Score: 9.4 (9.377)

Overview of Review Score

The Review Score of 9.4 (9.377) out of 10 for Darnley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.786 for Darnley Court Care Home is calculated as follows: ( (124 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 154 Ratings = 4.786

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.591 Points relating to the number of positive Reviews for Darnley Court Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22. 13 Positive Reviews ÷ 22 = 0.591

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 5 Dec 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (6)

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